Toyota Avalon Complaints (2013)

160 consumer complaints on file.

#10584112April 22, 2014
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I RECEIVED A RECALL NOTICE ON MY VEHICLE ON FEBRUARY 6, 2014 AND EVERY TIME I HAVE CALLED THE DEALERSHIP TO HAVE MY HVAC ASSEMBLY REPAIRED THEY TELL ME THAT THE PARTS ARE ON BACKORDER. I FEEL LIKE THEY ARE PUTTING ME AND MY SAFETY AT RISK BY NOT PRODUCING A FIX FOR THIS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584050April 21, 2014
STRUCTURE
THE HEADLINER ON THE REAR OF THE VEHICLE WAS NOTED TO BE FALLING DOWN IN AUGUST 2013, JUST TWO MONTHS AFTER PURCHASE OF THE VEHICLE. IT WAS BROUGHT BACK TO THE DEALER FOR REPAIR WHERE THEY GLUED IT BACK IN PLACE. JUST A COUPLE OF MONTHS LATER, THE HEADLINER AGAIN BEGAN TO DROOP AND TODAY, IT CONTINUES TO IMPAIR VISIBILITY OUT OF THE REAR WINDOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583238April 17, 2014
SERVICE BRAKES
TRAVELING AT APPROXIMATELY 65MPH IN HEAVY TRAFFIC, SUDDEN BRAKING IN FRONT OF ME REQUIRED QUICK BRAKING. WHEN I PRESSED THE BRAKE PEDAL, NO BRAKES ACTIVATED AND THE CAR ACTUALLY SEEMED TO INCREASE SPEED. I THEN APPLIED HEAVY PRESSURE ON THE PEDAL WHICH CAUSED THE TIRES TO SCREECH/SLIDE BEFORE THE ABS ACTIVATED. THE SUDDEN BRAKING INCIDENT CAUSED ME TO FEAR NOT ONLY BEING REAR ENDED, BUT ALSO, RAMMING THE VEHICLE IN FRONT OF ME. VERY UNSETTLING AND I NOW HAVE MUCH LESS CONFIDENCE IN TOYOTA'S TOP OF THE LINE SEDAN. I AM GOING TO LOCAL TOYOTA SERVICE DEPARTMENT TODAY AS THIS HAS HAPPENED AGAIN YESTERDAY, APRIL 16, 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573420March 19, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE WOULD NOT ACCELERATE PROPERLY. THE FAILURE WAS RECURRING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573606March 19, 2014
AIR BAGS
ON SUNDAY, MARCH 16, 2014, AT APPROXIMATELY 12:50PM, NORTHBOUND TRAFFIC ON LAKE SHORE DRIVE WAS BROUGHT TO A HALT BY FOUR POLICE VEHICLES THAT SPREAD ACROSS THE FOUR NORTHBOUND LANES. THE POLICE VEHICLES WERE PARKED, ONE IN EACH LANE. THE OFFICERS HAD CREATED A ROAD BLOCK. MY CAR WAS IN THE FAR EAST LANE IMMEDIATELY BEHIND A PARKED POLICE VEHICLE. I PLACED MY VEHICLE IN PARK, BUT KEPT THE ENGINE RUNNING. MINUTES LATER, A BLACK CHRYSLER SEDAN DRIVING AT A HIGH SPEED (ESTIMATED AT 55-100MPH PER POLICE REPORTS) WAS BEING PURSUED BY THE POLICE IN A HIGH SPEED CHASE. THE BLACK CHRYSLER APPROACHED MY STATIONARY VEHICLE FROM THE REAR WITH NO SIGNS OF SLOWING DOWN. I TOLD MY FAMILY WE WERE ABOUT TO BE HIT AND SOON AFTER WE FELT THE IMPACTS FIRST FROM THE BLACK SEDAN HITTING US FROM BEHIND AND THEN FROM THE FRONT WHEN MY CAR WAS PUSHED INTO THE PARKED POLICE VEHICLE AHEAD OF US. MY HEAD HIT THE STEERING WHEEL CAUSING AN ABRASION AND BLEEDING. NONE OF THE AIRBAGS DEPLOYED DESPITE A HIGH SPEED IMPACT FROM THE REAR AND A SECONDARY IMPACT IN THE FRONT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10567171March 11, 2014
STEERING
2013 TOYOTA AVALON. CONSUMER WRITES IN REGARDS TO STEERING WHEEL MALFUNCTION. *SMD THE CONSUMER STATED WHILE DRIVING, HE HEARD A STRANGE NOISE COMING FROM UNDER THE PASSENGER SEAT. AS HE MADE A TURN, THE STEERING WHEEL DID NOT RESPOND AND INSTEAD OF SNAPPING BACK INTO A 12 O'CLOCK POSITION, IT STAYED LOCKED INTO THE TURN. HE COULD NOT TURN THE WHEEL TO STRAIGHTEN OUT THE VEHICLE. AS HE LOOKED UP, HE SAW HE WAS ABOUT TO CRASH INTO AN ONCOMING VEHICLE. WITH NO TIME TO REACT, HE HIT THE ONCOMING VEHICLE, IN A FRONT END COLLISION. AT THE TIME OF THE CRASH, HE WAS ONLY GOING ABOUT 15 MPH. THE OTHER DRIVER SUSTAINED A NECK INJURY AND A BUMP ON THE TOP OF HIS HEAD, WHEN HE HIT THE ROOF ON IMPACT AND THE CONSUMER SUFFERED WHIPLASH. AFTER THE VEHICLE WAS REPAIRED, THE CONSUMER HEARD THE SAME NOISE A BEFORE, RIGHT BEFORE THE ACCIDENT OCCURRED. TOYOTA CLAIMED THERE WAS NOTHING WRONG WITH THE VEHICLE. THE CONSUMER HAS SINCE TRADED THE VEHICLE. *JB UPDATED 04/07/14
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10567699March 6, 2014
SERVICE BRAKES, EQUIPMENT ADAPTIVE/MOBILITY
BRAKES WERE APPLIED AUTOMATICALLY ALTHOUGH DRIVER WAS ACCELERATING. SUSPECT MALFUNCTION IN PRE-COLLISION SYSTEM (NO COLLISION WAS IMMINENT). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10567473March 5, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT STATED THAT HE RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V442000 (AIR BAGS , ELECTRICAL SYSTEM , EQUIPMENT) BUT WAS CONCERNED BECAUSE MANUFACTURER COULD NOT MAKE THE PARTS AVAILABLE WITHIN A REASONABLE TIME FRAME. THE DEALER WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAS NOT EXPERIENCE THE FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563472February 8, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL
I STOPPED AT TRAFFIC LIGHT AND HAD MY FOOT ON THE BRAKE BUT FELT THE CAR ACCELERATE AND START TO GO FORWARD. I PUT THE CAR IN NEUTRAL WITH MY FOOT STILL ON THE BRAKE. WHEN I TRIED TO RETURN TO DRIVE THE CAR JUMPED A FOOT.I STILL HAD MY FOOT PRESSED DOWN ON THE BRAKE. I WENT BACK TO NEUTRAL. BY THAT TIME THE LIGHT CHANGED AND I WENT TO DRIVE AND THE CAR WAS BACK TO NORMAL. THE CAR IS 7 MONTHS OLD AND THIS IS THE THIRD TIME THIS HAS HAPPENED.I WENT TO THE DEALER AND AFTER 4 HOURS I WAS TOLD THEY COULD FIND NOTHING WRONG WITH THE CAR.ONE OF THE MECHANICS SAID :IT'S FUNNYTOF ALL THE COMPLAINTS WE GET OF THIS NATURE WECANNOT FIND ANYTHING WRONG,EVEN OUR ENGINEERS CAN'T FIGURE IT OUT. THIS DISCONCERTING. WHILE NOT ADMITTING IT THEY SEEM AWARE OF THE PROBLEM MY WIFE IS AFRAID TO DRIVE THE CAR FOR GOOD REASON. CAN I PURSUE THE LEMON LAW? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557690December 30, 2013
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V442000 (AIR BAGS, ELECTRICAL SYSTEM , EQUIPMENT) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557310December 26, 2013
VISIBILITY:GLASS, SIDE/REAR, VISIBILITY, EQUIPMENT
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT STATED THAT THE REAR WINDOW WAS DISTORTED, CAUSING HIS VISIBILITY TO BE MINIMIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS COMPLIANT WITH STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 7,000. UPDATED 03/05/14*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553264November 21, 2013
VISIBILITY/WIPER, STRUCTURE
SUNLIGHT IS REFLECTED INTO THE EYES OF THE DRIVER AND FRONT SEAT PASSENGER FROM THE INTERIOR TRIM. THIS BRIGHT REFLECTION NOT ONLY MAKES IT DIFFICULT TO SEE AT TIMES, THE SUNLIGHT CAN CAUSE DAMAGE TO THE RETINA AND CORNEA. THE LIGHT COMES FROM MANY DIFFERENT PARTS OF THE CAR SO IT IS IMPOSSIBLE TO CONSTANTLY SHIELD WITH OUR HANDS WHILE DRIVING. WE KEEP THE SUNROOF CLOSED. IT DOES NOT MATTER IF THE SUN IS DIRECTLY OVERHEAD OR AT AN ANGLE BECAUSE THERE ARE SO MANY AREAS THAT REFLECT THE LIGHT. WE NOTICED THIS PROBLEM WITHIN THE FIRST WEEK OF PURCHASE. WE CONTACTED THE DEALER AND MANUFACTURER. WHILE THEY INITIALLY SEEMED WILLING TO HELP, IT IS OBVIOUS FROM THEIR SILENCE, THAT THEY HOPE THE PROBLEM WILL GO AWAY. THERE ARE NUMEROUS CONDITIONS SUCH AS MACULAR DEGENERATION, CATARACTS, AND PTERYGIUM, CAUSED BY EXPOSURE TO BRIGHT SUNLIGHT IN THE EYES AND ARE CONCERNED ABOUT THE DAMAGE THAT COULD RESULT FROM THIS CONSTANT EXPOSURE. IT WOULD BE GREAT IF THE MANUFACTURER WOULD CORRECT THE DESIGN FLAW IN OUR CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551155November 6, 2013
STRUCTURE
I WENT THROUGH A CAR WASH THE OTHER DAY AND WHEN THE CAR WAS BEING DRIED BY THE BLOWER, SOME WATER CAME IN THROUGH THE SUNROOF. I TOOK THE CAR TO THE TOYOTA DEALER WHERE I BOUGHT IT AND THEY DID A HIGH PRESSURE WATER TEST. THEY SAID NOTHING WAS THE MATTER. IT WAS EXPLAINED TO ME THAT THEY COULD HAP[PEN WHEN YOU DRIVE THROUGH THE CAR WASH. I IMMEDIATELY FILED A COMPLAINT WITH TOYOTA AND THEY ADVISED THAT I HAVE ANOTHER DEALER LOOK AT IT. I HAVE AN APPOINTMENT MONDAY 11/11. WE WILL SEE WHAT HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550796November 4, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT STATED THAT HE COULD NOT SEE THROUGH THE REAR WINDOW BECAUSE IT WAS DISTORTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 1,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548690October 21, 2013
VISIBILITY
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A CONSTANT GLARE FROM THE DASHBOARD, AFFECTING THE CONTACT'S VISIBILITY OF THE ROADWAY. THE CONTACT BELIEVED THE FAILURE TO BE A SERIOUS SAFETY ISSUE SINCE HE WAS UNABLE TO SEE APPROACHING VEHICLES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT HE WAS UNABLE TO ALTER THE DESIGN OF THE VEHICLE. HOWEVER, THE TECHNICIAN OPTED TO CLEAN THE DASHBOARD AND WINDSHIELD AS A TEMPORARY REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 700 AND THE CURRENT MILEAGE WAS 767. UPDATED 11/20/13*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548745October 21, 2013
ELECTRICAL SYSTEM, AIR BAGS
RE:REPORT RECEIPT DATE: OCT 17, 2013 NHTSA CAMPAIGN NUMBER: 13V442000 COMPONENT(S): AIR BAGS , ELECTRICAL SYSTEM , EQUIPMENT TOYOTA NEEDS TO CORRECT THE DEFECTIVE DRAIN LINE. THE CONDENSATE THAT IS NOT DRAINING OUT OF THE EVAPORATOR IS ENCOURAGING THE GROWTH OF MOLD IN THE EVAPORATOR WITH AN ACCOMPANYING OBNOXIOUS ODOR. COULD THE MOLD BE A TOXIC MOLD? THE ROOT PROBLEM NEEDS TO BE SOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548576October 20, 2013
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
DRIVING ON STRAIGHT LEVEL INTERSTATE WITH LASER CRUISE SET AT 65 MPH AND NO OTHER CARS OR OBSTACLES PRESENT, CAR SUDDENLY BRAKED TWO TIMES (ABOUT 20 MINUTES APART). THE SAME THING OCCURRED ABOUT 7 DAYS LATER ON COMPARABLE ROAD IN LIGHT RAIN. IN THIS LATER SITUATION, WIPERS SUDDENLY WENT ON HIGH SPEED, FOR 5 SECONDS AND CAR BRAKED TWICE IN SPAN OF ABOUT 5 MINUTES. THE SECOND TIME THIS OCCURRED, THE MASTER WARNING LIGHT CAME ON FOR ABOUT 30 SECONDS. WE TOOK IT TO TOYOTA DEALER THE NEXT MORNING IN RAPID CITY, SD, WHO SAID HE COULD NOT WORK ON IT FOR A COUPLE OF DAYS AND SUGGESTED WE CALL TOYOTA. TOYOTA SAID IT SOUNDED LIKE A CRUISE PROBLEM AND ASKED IF WE COULD CAREFULLY DRIVE IT TO SALT LAKE CITY TO BE EVALUATED. ON WAY TO SALT LAKE CITY, CAR SUDDENLY ACCELERATED ABOVE THE SETTING OF 65 MPH. PRESSED BRAKES TO CANCEL. DEALER IN SALT LAKE CITY SAID CAR DISPLAYED A DEFECT CODE FOR THE LASER CRUISE AND THE BLIND SPOT MONITORING AND SAID CAR WAS SAFE TO DRIVE HOME TO ARIZONA IF WE DID NOT USE THE CRUISE. TOOK CAR BACK TO ORIGINATING DEALER IN PHOENIX AREA FOR REPAIRS BLIND SPOT MONITORING APPARENTLY REPAIRED. HOWEVER, FACTORY REP DROVE CAR FOR 25 MILES AND STATED THAT THIS IS THE WAY LASER CRUISE IS SUPPOSED TO WORK AND REFUSES TO AUTHORIZE ANY REPAIRS. WE DO NOT DEEM THE CAR TO BE SAFE TO DRIVE AND ARE AFRAID THAT TOYOTA AND THE DEALERSHIP ARE GOING TO DO NOTHING. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547416October 9, 2013
STRUCTURE:BODY
I HAD WENT TO MY LOCAL DEALERSHIP PLAZA TOYOTA IN BROOKLYN NY TO HAVE THEM TAKE A LOOK AT THE REAR HEADLINER THAT HAD BEEN COMING DOWN. I WAS TOLD THAT MY APPOINTMENT WAS TOO LATE IN THE EVENING SO I HAD TO SET AN EARLIER APPOINT WHICH WOULD BE THE FOLLOWING MONDAY AFTER THE HOLIDAY. I DROPPED MY CAR OFF AT ABOUT 9AM ON JULY 8TH AND PICKED IT UP ABOUT 6:30PM THAT DAY ONLY TO HAVE BEEN TOLD THAT THEY ROTATED THE TIRES...WHICH WAS LAUGHABLE BECAUSE I WAS NEVER CALLED AND TOLD THAT THE PROBLEM WITH MY REAR HEADLINER COULD NOT BE FIXED THAT DAY. I WAS TOLD BY MY SERVICE ADVISER THAT THEY NEEDED APPROVAL FROM THE DISTRICT MANAGER BECAUSE THE REPAIRS WERE QUITE COSTLY AND IT TAKES UP TO 30 DAYS IN MOST INSTANCES TO GET APPROVAL. I IMMEDIATELY FILED A COMPLAINT WITH TOYOTA HEADQUARTERS AND NYC BBB. THE DEALERSHIP CALLED ME BACK IN A FEW DAYS AND ASSURED ME THAT THE PROBLEM WOULD BE FIXED WHEN I CAME BACK IN THE COUNTRY FROM VACATION. I CONTACTED THE DEALERSHIP IN MID AUGUST ONLY TO HAVE BEEN TOLD THAT THE REPAIRS WERE DENIED BECAUSE THE PICTURES SHOW THAT THE HEADLINER WAS TAMPERED WITH AND VOIDED THE WARRANTY. I AGAIN FILED ANOTHER COMPLAINT WITH TOYOTA HEADQUARTERS AND NYC BBB ONLY THIS TIME I WAS GIVEN THE OPPORTUNITY TO GO TO ARBITRATION WITH NATIONAL CENTER FOR DISPUTE SETTLEMENT. I ALSO HAVE CORRESPONDENCE FROM THE DEALERSHIP VIA VOICEMAIL AND THE RESPONSE THEY GAVE BBB THAT I VOIDED THE WARRANTY. THE FUNNY THING ABOUT THIS IS WHEN THE DEALERSHIP RECEIVED NOTIFICATION THAT I HAD REQUESTED AN ARBITRATION THEY IMMEDIATELY STARTED TO CALL MY PHONE EVERY DAY FOR 2 CONSECUTIVE WEEKS BECAUSE THEY KNOW THEY WERE WRONG TO DENY MY CLAIM AND FIX THE CAR FOR FREE. NOW THEY ARE FACING THE FACT THEY MAY HAVE TO GIVE ME A FULL REFUND FOR THE VEHICLE OR A COMPARABLE CAR.....IDIOTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547120October 7, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
WHILE PULLING INTO A HEAD ON PARKING PLACE; SUDDENLY THE CAR ACCELERATED, JUMPED THE CURB, CROSSED THE SIDEWALK AND THE FRONT WHEELS WENT A FOOT OR SO INTO THE GRASS. APPLIED THE BRAKES AND THE CAR STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544642September 20, 2013
SEATS, STRUCTURE
ONE WEEK (7/11/13) AFTER PURCHASING A BRAND NEW AVALON, NOTICED A SAG IN THE HEADLINER TOWARDS THE REAR WINDSHIELD. AFTER LOOKING CLOSER, THE HEADLINER IS DROOPING TOWARDS THE REAR WINDSHIELD AS WELL AS A NOTICEABLE GAP NEAR THE MOON ROOF. TOOK BACK TO DEALER AND THEY ORDERED A NEW PART. ABOUT 8/27/13, TOOK BACK TO DEALER BECAUSE THE SEAT PANEL ON THE DRIVER SIDE SEAT WAS FALLING OFF. 9/13/13, DEALER INSTALLED A NEW HEADLINER. PICKING UP ON 9/18/13 AFTER A NEW HEADLINER WAS INSTALLED, THE GAP REMAINS AT THE MOON ROOF AREA AND ONE OF THE BACK PANELS WAS NOT IN PLACE. THE DEALER WAS STILL WAITING FOR SEAT BACK PANEL PART AND WAS NOT ABLE TO REPLACE THE SEAT BACK PANEL. 9/18/13 - LEFT IT AT THE DEALER SINCE HEADLINER ISSUE IS STILL NOT RESOLVED AND THE SEAT BACK PANEL IS STILL NOT FIXED. I'M AFRAID THE CAR WILL NEVER BE LIKE NEW AND I'M AFRAID EVEN ANOTHER NEW HEADLINER WILL STILL HAVE ISSUES. I BELIEVE IT'S A SERIOUS DESIGN FLAW. AFTER PURCHASING IT NEW ON 7/3/13, DROOPING HEADLINER AND SEAT BACK PANEL FALLING OFF, IS NOT PRESENTABLE AND APPROPRIATE TO DRIVE SINCE I USE MY CAR FOR BUSINESS. I HAVEN'T BEEN ABLE TO ENJOY MY NEW CAR AND NOW I'M DRIVING A COROLLA AS MY LOANER CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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