Toyota Avalon Complaints (2008)

349 consumer complaints on file.

#10631303September 7, 2014
EXTERIOR LIGHTING
I HAVE A 2008 TOYOTA AVALON. I WAS TRAVELING SEPTEMBER 2, 2014, AT APPROXIMATELY 9:00 P.M. ON HIGHWAY 49 IN ALABAMA. THE CONTROL FOR THE HEADLIGHTS WAS IN THE "ON" POSITION AND THEY BEGAN TO FLICKER AND GREW DIMMER AND DIMMER, UNTIL THEY COMPLETELY WENT OUT. I IMMEDIATELY TURNED THE HEADLIGHT CONTROL KNOB TO THE "AUTO" POSITION AND THE HEADLIGHTS CAME BACK ON. WHEN THE HEADLIGHT CONTROL IS IN THE AUTO POSITION, THE FOG LIGHTS WILL COME ON AND REMAIN ON, REGARDLESS OF THE TIME OF DAY OR NIGHT. HOWEVER,IN THE AUTO POSITION, THE HEADLIGHTS WILL REMAIN OFF UNTIL THE SENSOR DETECTS THE ABSENCE OF DAYLIGHT. THEN THE HEADLIGHTS WILL COME ON AUTOMATICALLY WHILE DRIVING. THANK GOODNESS, THEY OPERATED IN THE AUTO POSITION. I TOOK THE VEHICLE TO A SHOP WITH A LONG STANDING REPUTATION FOR QUALITY WORKMANSHIP INVOLVING ELECTRICAL PROBLEMS. I WAS INFORMED I NEEDED A NEW HID BULB AND BALLAST. THE TOTAL FOR THE PARTS AND LABOR TOTALED $696.95. HE CHECKED THE PASSENGER SIDE AS WELL, WHICH FLICKERED TWICE WITHIN 45 MINUTES. THEY DID NOT NOTICE ANY PROBLEM THE REST OF THE DAY. SHOULD IT BECOME A PROBLEM IN THE NEAR FUTURE. THAT WILL BE ANOTHER $696.95! I HAVE COME ACROSS NUMEROUS COMPLAINTS FROM OWNERS OF THIS MODEL AND DISCUSSIONS SEEKING SOLUTIONS. IT WOULD BE A SHAME FOR SOMEONE TO DIE IN A SITUATION SIMILAR TO THE ONE I EXPERIENCED BECAUSE HE OR SHE PANICKED AND HIT SOMEONE, OR LOST CONTROL OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630577September 4, 2014
EXTERIOR LIGHTING
I OWN A 2008 TOYOTA AVALON. WHILE DRIVING AT APPROXIMATELY 55 MPH ON A HIGHWAY, I ATTEMPTED TO TURN ON THE HIGH BEAM HEADLIGHTS WHICH FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO A TOYOTA DEALER FOR A DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE HIGH BEAM BULBS FAILED IN THE HEADLAMP ASSEMBLY AS A RESULT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER KNOWS ABOUT THIS DEFECT AND HAS EXTENDED THE WARRANTY TO 5 YEARS OR 75000 MILES, WHICHEVER OCCURS EARLIER. MY CAR HAS COMPLETED 5 YEARS, BUT THE MILEAGE IS BELOW 75000. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. THE MANUFACTURER SHOULD BE ASKED TO REPLACE THE DEFECTIVE PARTS WITH OUT ANY CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629547August 30, 2014
STRUCTURE
THE DASHBOARD OF MY TOYOTA AVALON STARTED MELTING OVER A YEAR AGO. THE FRONT DASHBOARD PANEL IS ALL CRACKED UP. THE CAR WAS PURCHASED NEW AND IS KEPT IN THE GARAGE. IT NEVER BEEN IN AN INCIDENT AND HAS VERY LOW MILEAGE ON IT. IT'S OBVIOUSLY A MANUFACTURING DEFECT AND SHOULD BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621473August 11, 2014
EXTERIOR LIGHTING
MY 2008 TOYOTA AVALON HAS A DEFECTIVE PASSENGER DAYTIME RUNNING LIGHT/HIGH BEAM. DOCUMENTED DEFECT AND TOYOTA ISSUED A WARRANTY ENHANCEMENT TO INCREASE THE COVERAGE TO 5 YEAR/ 72000 MILE TO COVER REPLACEMENT BUT ONLY IF YOU HAVE AN ISSUE. THERE WAS NO RECALL. 6 YEARS OUT AND UNDER THE MILEAGE LIMIT I AM STUCK PAYING FOR A $2500 REPAIR FOR SOMETHING THAT SHOULD HAVE BEEN A RECALL. I DON'T SEE HOW HAVING HEADLIGHTS THAT ARE KNOWN TO BE DEFECTIVE WOULD NOT BE CONSIDERED A SAFETY ISSUE. IF HIGH BEAMS WERE NOT NEEDED THAN THEY WOULDN'T BE ON THE CAR. CAN'T ALERT ONCOMING TRAFFIC TO A POTENTIAL TRAFFIC SAFETY CONDITION AHEAD. CAN'T TURN ON HIGH BEAMS ON COUNTRY ROAD TO SAFELY SEE FAR ENOUGH AHEAD TO PREVENT POTENTIAL ROAD HAZARDS. NOT HAVING HIGH BEAMS IS DEFINITELY A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621552August 11, 2014
EXTERIOR LIGHTING
WHILE DRIVING ON A 2 LANE MOUNTAIN ROAD AT NIGHT I TURNED THE HIGH BEAMS OFF FOR ONCOMING TRAFFIC AND WHEN I TURNED THEM BACK ON THERE WAS A BRIGHT FLASH AND THE HIGH BEAMS NO LONGER WORKED. TOYOTA HAS ISSUED A TECHNICAL SERVICE BULLETIN THAT READS: "ON SOME 2008-2010 AVALON VEHICLES, THE HIGH BEAM/DRL BULB MAY BECOME INOPERATIVE OR SHATTER. A NEWLY DESIGNED HIGH BEAM/DRL HOUSING ASSEMBLY (INCLUDING THE APPLICABLE BULB) IS AVAILABLE IN THE EVENT THIS CONDITION HAS OCCURRED." TOYOTA WILL PROVIDE THE REPLACEMENT UNDER WARRANTY IF THE VEHICLE IS UNDER 5 YEARS OR 70,000 MILES. ORIGINALLY THEY ISSUED THE BULLETIN AUTHORIZING REPLACEMENT FOR 36 MONTHS OR 36,000 MILES AND SUBSEQUENTLY INCREASED IT TO 5 YEARS, 70,000 MILES. MY 5 YEARS WAS UP ON MARCH 20, 2014. THE LOCAL DEALER QUOTED ME $2,583.88 FOR THE REPAIR. IT SEEMS TO ME THAT THIS IS A DEFINITE SAFETY ISSUE THAT SHOULD HAVE BEEN RECALLED, SINCE IT INVOLVES THE HEADLIGHTS. WHILE HIGH BEAMS ARE NOT ALWAYS REQUIRED, 2 LANE ROADS AT NIGHT ARE CERTAINLY SAFER USING HIGH BEAMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619371August 6, 2014
EXTERIOR LIGHTING
HIGH BEAM/RUNNING BULBS WERE BURNT OUT. ON JULY 18,2014 HIGH BEAM BULBS BOTH FAILED A SECOND TIME AS I WAS DRIVING IN THE DARK AT FREEWAY SPEEDS. VEHICLE MILEAGE AT THE TIME WAS 80540. TOYOTA MUST BE MADE TO HAVE A RECALL ON THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618674August 4, 2014
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 TOYOTA AVALON. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH ON A DARK ROAD, THE CONTACT ATTEMPTED TO TURN ON THE HIGH BEAM HEADLIGHTS WHICH FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE HIGH BEAM BULBS FRACTURED IN THE HEADLAMP ASSEMBLY AS A RESULT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,300. UPDATED 9/4/14*CN THE CONSUMER STATED THE FAILURE WAS THE RESULT OF POOR DESIGN BY TOYOTA. WHICH WAS EVENTUALLY RE-DESIGNED IN 2010. THE ASSEMBLY WAS TOO SMALL FOR THE HEAT GENERATED BY THE LAMPS AND AS A RESULT, THE LAMPS BECAME WELDED TO THE ASSEMBLY. WHEN IT WELDED, IT WAS IMPOSSIBLE TO REPLACE A BURNED OUT LAMP. THE ENTIRE LIGHT ASSEMBLY NEEDED TO BE REPLACED AT A COST OF $2700. UPDATED 11/17/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617344July 29, 2014
EXTERIOR LIGHTING
FRONT HEADLIGHTS SUDDENLY CUT OFF. I QUICKLY SWITCHED INTERIOR LIGHT CONTROL AND THEY IMMEDIATELY CAME BACK ON. WITH NO FURTHER OBVIOUS PROBLEMS I DISMISSED ISSUE AS INCIDENTAL. HOWEVER, APPROXIMATELY 6 WEEKS LATER I WAS TOLD MY PASSENGER SIDE HEADLIGHT WAS OUT. HOWEVER, WHEN I CHECKED IT WAS WORKING. ON 7/7/14 I WAS STOPPED BY FHP AND GIVEN WARNING FOR PASSENGER SIDE HEADLIGHT OUT. ON 7/12/14 GATORLAND TOYOTA REPLACED PASSENGER SIDE HEADLIGHT BULB ($214.15) AND SAID EVERYTHING OK. ON 7/15/14 I WAS ADVISED THAT DRIVER SIDE HEADLIGHT OUT. ON 7/18/14 GATORLAND TOYOTA ADVISED BOTH FRONT HEADLIGHT ASSEMBLIES REQUIRED REPLACEMENT AT $2,219.95 PLUS TAX (FREE LABOR) TO INSTALL. SINCE OUT OR WARRANTY COSTS ALL MINE. THIS IS IN SPITE OF THE FACT THAT I HAVE FOLLOWED SERVICE MANUAL TO THE LETTER AND ALL WORK SINCE PURCHASE DATE PERFORMED AT GATORLAND (APPROXIMATELY 20 SERVICE CALLS). ON 7/29/14 THE TOYOTA REPRESENTATIVE INDICATED THEY COULD DO NOTHING AS CARE OUT OF WARRANTY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610677July 15, 2014
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2008 TOYOTA AVALON. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, BOTH HIGH BEAM HEADLIGHTS MALFUNCTIONED WITHOUT WARNING. THE FAILURE OCCURRED ON ONE OCCASION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609290July 9, 2014
VEHICLE SPEED CONTROL, EQUIPMENT ADAPTIVE/MOBILITY
MY LASER CRUISE CONTROL BECAME UNRELIABLE TOWARD THE END OF 2013. I HAD USED IT ON A DAILY BASIS FOR OVER 5 YEARS AND AM VERY FAMILIAR WITH THE WAY IT SHOULD PERFORM. WHEN TRACKING A VEHICLE DIRECTLY AHEAD OF ME ON A STRAIGHT AND LEVEL ROAD, THE LASER CONTROL SHOULD MAINTAIN A SAFE DISTANCE AND A SPEED THAT IS ESSENTIALLY IDENTICAL TO THE "LEAD" VEHICLE. THIS HAS NOT BEEN THE CASE FOR THE PAST 7 MONTHS. MY CAR WOULD OFTEN CONTINUE TO MAINTAIN A SPEED THAT WAS FASTER THAN THE "LEAD" CAR,AS IT WAS SAFELY SLOWING DOWN, AND COME SO CLOSE THAT I WOULD HAVE TO JAM ON MY BREAKS. I BROUGHT IT INTO THE DEALER, WHO INSISTED THAT THE LASER CRUISE CONTROL HAD BEEN DAMAGED IN AN ACCIDENT (THEREFORE MY EXTENDED WARRANTY WOULD NOT APPLY) AND I WOULD HAVE TO MAKE A CLAIM ON MY CAR INSURANCE. MY INSURANCE COMPANY AS WELL AS MY REPAIR SHOP COULD SEE NO DAMAGE THAT WOULD HAVE CAUSED THE MALFUNCTION. EVENTUALLY MY INSURANCE COMPANY AGREED TO PAY FOR THE "REPAIR". AFTER THE DEALER REPAIRED THE CAR WITH A NEW LASER CONTROL SENSOR THE PROBLEM HAS CONTINUED, ALTHOUGH NOT AS OFTEN. I'VE HAD IT BACK TO THE DEALER SEVERAL TIMES AND THEY INSIST IT MEETS ALL SPECIFICATIONS AND IS PERFORMING TO MANUFACTURER'S SPECS, AND THAT THERE IS NOTHING MORE THEY CAN DO FOR ME. CORPORATE TOYOTA BASICALLY WASHES THEIR HANDS OF THE INCIDENT BY SAYING EVERYTHING RELATED TO THIS MATTER IS AT THE DEALERS DISCRETION. ALTHOUGH I HAVE NOT HAD AN ACCIDENT YET, THIS MALFUNCTIONING "SAFETY" FEATURE PUTS ME AT JEOPARDY. I FEAR FOR MY LIFE EVERY TIME I USE IT. IT WOULD SEEM TO ME THAT OTHERS HAVE HAD SIMILAR PROBLEMS, AND MAY HAVE HAD SIGNIFICANT ACCIDENTS AS A RESULT. I HOPE YOU WILL LOOK INTO THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609343July 9, 2014
EXTERIOR LIGHTING
MY HUSBAND AND SON WERE RECENTLY IN OMAHA AND EXPERIENCED SEVERE WEATHER (TORNADOS/THUNDERSTORMS/FLOODING). AS THEY WERE DRIVING BACK TO THE CAMPGROUND WEST OF OMAHA, DURING TORRENTIAL RAINS, THE HEADLIGHTS ON OUR 2008 TOYOTA AVALON TURNED OFF REPEATEDLY. MY HUSBAND HAD TO CONTINUE TO SWITCH THE LIGHTS OFF AND ON WHILE DRIVING TO GET THE LIGHTS TO STAY ON. THIS HAS HAPPENED IN THE PAST; HOWEVER, IT WAS NOT DURING ADVERSE DRIVING CONDITIONS. ABOUT A WEEK LATER, AS I WAS DRIVING THROUGH THE BLACK HILLS AT NIGHT (WHERE WE HAVE AN ABUNDANCE OF WILDLIFE), I EXPERIENCED THE SAME PROBLEM. I RESEARCHED A RESOLUTION TO FIGURE OUT WHAT MIGHT BE WRONG WITH THE HEADLIGHTS, THINKING IT MIGHT BE A LOOSE WIRE OR BAD BULBS. DURING MY RESEARCH, I DISCOVERED THAT TOYOTA HAD ISSUED A SERVICE BULLETIN IN 2011 (TCS-11-030) RELATED TO THIS PROBLEM. WE PURCHASED OUR VEHICLE IN NOVEMBER 2012, WHEN THE MILEAGE WAS AROUND 47,000 MILES. HAD WE KNOWN ABOUT THIS SERVICE BULLETIN WHEN WE PURCHASED THE VEHICLE IN 2012, WE WOULD HAVE HAD THE ISSUE ADDRESSED. HOWEVER, SINCE WE DID NOT KNOW ABOUT THE RECALL AND HAVE NOT UNTIL VERY RECENTLY, DURING DANGEROUS DRIVING CONDITIONS, HAD PROBLEMS WITH THE LIGHTING, WE DID NOT ADDRESS IT. WHEN I CALLED TOYOTA TODAY, I WAS TOLD THAT, DUE TO OUR MILEAGE ON THE VEHICLE (100,000 NOW), OUR VEHICLE WAS NO LONGER COVERED UNDER THE EXTENDED THAT WAS ISSUED (UNBEKNOWNST TO US) IN 2011. I WAS TOLD THAT I COULD TAKE THE VEHICLE TO A TOYOTA DEALER IN OUR AREA FOR DIAGNOSIS (AT OUR EXPENSE) AND POSSIBLY SOMETHING COULD BE DONE IF THE DIAGNOSIS REVEALED THAT OUR HEADLIGHT ISSUE WAS RELATED TO THE RECALL IN 2011 (THE RECALL SPECIFICALLY ADDRESSES AVALONS MANUFACTURED BETWEEN 2008 AND 2010). AS I EXPLAINED TO THE CUSTOMER SERVICE REP, WE MAY HAVE BEEN EXPERIENCING THIS ISSUE DURING THE DAY BUT DIDN'T KNOW DUE TO THE FACT THAT WE DON'T RELY ON THE LIGHTS DURING DAYTIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609367July 7, 2014
UNKNOWN OR OTHER
REAR WINDOW SUNSCREEN ACTIVATES SPONTANEOUSLY AND WITHOUT DRIVER ACTIVATION AND WILL NOT RETURN TO THE DOWN POSITION BY USE OF DASHBOARD SWITCH. WHEN THIS OCCURS AT NIGHT VISIBILITY THROUGH REAR WINDOW IS EXTREMELY DIMINISHED AND HAZARDOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604743June 20, 2014
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 TOYOTA AVALON. THE CONTACT STATED THAT THE PASSENGER SIDE LOW BEAM HEADLIGHTS WOULD ERRONEOUSLY SHUT OFF. WHEN THE HEADLIGHT SWITCH WAS TURNED OFF AND BACK ON THE PASSENGER SIDE HEADLIGHTS WOULD FUNCTION NORMALLY; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597309June 10, 2014
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 TOYOTA AVALON. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE HEADLIGHTS (HIGH BEAMS) MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,600. UPDATED 9/4/14*CN UPDATED 09/16/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597433June 10, 2014
STRUCTURE
IN NOVEMBER 2011 A CRACK DEVELOPED ON THE RIGHT SIDE OF THE DASHBOARD OF MY 2008 TOYOTA AVALON. I CONTACTED THE DEALERSHIP REGARDING THE PROBLEM. THE DEALERSHIP CONTACTED GULF STATES TOYOTA IN HOUSTON WHO REFUSED TO REPLACE THE DASHBOARD UNDER WARRANTY. I THEN CONTACTED TOYOTA HEADQUARTERS IN CALIFORNIA AND THEY ALSO REFUSED TO COVER THE REPLACEMENT OF THE DASHBOARD. TWO YEARS LATER ANOTHER FOUR CRACKS HAVE APPEARED ON THE DASHBOARD. ONCE AGAIN I APPROACHED THE LOCAL DEALERSHIP, WHO THEN CONTACTED GULF STATES TOYOTA, AND ONCE AGAIN THEY REFUSED TO REPLACE THE CRACKED DASHBOARD UNDER WARRANTY. THIS CAR IS GARAGED AND WHEN IT IS PARKED OUTSIDE A SUN SHADE IS ALWAYS PLACED IN THE WINDSHIELD. I PAID FOR A PLATINUM TOYOTA EXTENDED WARRANTY COVERING 72 MONTHS OR 100,000 MILES AND TOYOTA REFUSES TO COVER THIS PROBLEM UNDER THE WARRANTY. I HAVE SEEN MANY COMPLAINTS OF CRACKED DASHBOARDS ON 2008 TOYOTA AVALONS ON DIFFERENT WEBSITES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595518June 2, 2014
EXTERIOR LIGHTING
THE HEADLIGHTS GO OFF INTERMITTENTLY. FIRST IT WAS THE DRIVER SIDE THEN THE PASSENGER SIDE AND RECENTLY BOTH ON A DARK ROAD. VERY DANGEROUS AND I HAVE READ OTHER ACCOUNTS THAT TOYOTA CHARGES HUGE AMOUNTS WHEN THIS IS CLEARLY A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595275May 31, 2014
EXTERIOR LIGHTING
ON SERVICING OF MODEL XLS, SERVICE ADVISER NOTED THAT HI BEAM/DRL'S WERE NOT FUNCTIONING. INVESTIGATION REVEALED EXPLODED HALOGEN LAMPS. CORRECTION REQUIRED A REDESIGNED REPLACEMENT OF BOTH HEADLIGHT ASSEMBLIES, AS NOTED IN TSB 44-0010, AT AN APPROX. COST OF $900.00 . THIS WAS APPARENTLY DUE TO A DESIGN FLAW IN THE ORIGINAL HEADLIGHT HOUSING WHICH ALLOWED OVERHEATING AND CAUSED THE LAMP EXPLOSION. THE TSB RECOGNIZED THIS CONDITION BUT DOES NOT REPLACE THE DEFECT AFTER A PROVIDED WARRANTY EXTENSION TO 5 YEARS/72,000 MILES. THE LOSS OF HIGH BEAM LIGHTING IS A SAFETY ISSUE WHICH CAN GO UNDETECTED UNTIL NEEDED. ALTHOUGH DAYTIME RUNNING LIGHTS, (DRL'S), ARE NOT REQUIRED, THEY DO PROVIDE THE REQUIRED LIGHTING DURING TIMES WHEN WINDSHIELD WIPERS ARE REQUIRED (RAIN, SNOW, SLEET. LOSS OF EITHER AFFECTS DRIVING SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593583May 23, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 TOYOTA AVALON. THE CONTACT STATED THAT THE TOP SURFACE OF THE DASHBOARD AND THE GLOVE COMPARTMENT AREA EXHIBITED SEVERAL CRACKS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588689May 15, 2014
EXTERIOR LIGHTING
I AM THE OWNER OF A 2008 TOYOTA AVALON. RIGHT AFTER WE PURCHASED THE CAR, WE HAVE HAD ISSUES WITH THE HEADLIGHTS GOING OUT. THE HEADLIGHTS ARE FLICKERING ON AND OFF AT RANDOM TIMES. ON DECEMBER 14, 2013 WHILE DRIVING AT NIGHT, BOTH HEADLIGHTS WENT OUT AT THE SAME TIME NEARLY CAUSING AN ACCIDENT (LUCKILY THE LIGHTS CAME BACK ON WHEN I TURNED THEM OFF/ON QUICKLY). I TOOK THE CAR TO OUR LOCAL TOYOTA SERVICE CENTER AND THEY TOLD ME THAT THE ONLY WAY TO FIX THE PROBLEM IS TO COMPLETELY REPLACE THE WHOLE LIGHTING ASSEMBLY AT THE TUNE OF $2570.04. THE SERVICE CENTER ALSO EXPLAINED THAT THE HOUSING FOR THE BULBS WAS TOO SMALL AND THIS IS CAUSING THE BULBS TO OVERHEAT AND GO OUT. IT WAS AFTER 2010 THAT TOYOTA REDESIGNED THE HOUSING AND FIXED THE ISSUE. APPARENTLY, TOYOTA EXTENDED THE WARRANTY TO 5 YEARS/72,000 MILES. IRONICALLY, IT APPEARS WE ARE JUST OVER THAT. I AM UNABLE TO DRIVE MY CAR AT NIGHT DUE TO THIS SAFETY ISSUE. I ALSO DON'T AGREE THAT WE SHOULD HAVE TO PAY $2500 TO HAVE NEW LIGHT ASSEMBLIES INSTALLED IN OUR CAR. THIS IS AN ISSUE OF A BAD DESIGN ON TOYOTAS PART AND I REFUSE TO PLAY A VICTIM IN THIS RIDICULOUS SOLUTION TO SUCH A SEVERE SAFETY ISSUE. I AM ASKING TOYOTA TO DO THE RIGHT THING AND REPLACE THE HEADLIGHT ASSEMBLY AND TAKE CARE OF THEIR CUSTOMER. THE FACT THAT THERE IS AN ISSUE WITH THE HEADLIGHT DESIGN AND THE FACT THAT TOYOTA IS FULLY AWARE SHOULD BE ENOUGH TO HAVE THIS FIXED. THERE SHOULD BE NO LIMITTIME WISE OR MILEAGE WISE ON A SAFETY ISSUE THIS HUGE FOR TOYOTA'S CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587548May 10, 2014
EXTERIOR LIGHTING
I PURCHASED MY 2008 AVALON NEW IN DECEMBER 2008 WHICH INCLUDED AN EXTENDED WARRANTY FOR 84 MONTHS OR 100,000 MILES. IN NOVEMBER, 2013, I STARTED TO NOTICE THAT MY HEADLIGHTS WERE LOW. I TURNED THEM OFF AND BACK ON WHICH SEEMED TO RESOLVED THE ISSUE. (I TYPICALLY DRIVE WITH THE DRL) HOWEVER, THE SAME ISSUE RETURNED OFF AND ON OVER THE NEW FEW MONTHS. MY CAR WAS TAKEN IN FOR SERVICE ON MARCH 22, 2014 AND THEY WERE ADVISED. I WAS THEN INFORMED THAT THE ENTIRE ASSEMBLY FOR MY LIGHTS/DAYTIME RUNNING/HIGH BEAMS NEEDED TO BE REPLACED. I WAS TOLD THERE WAS AN ENHANCEMENT FOR 5 YEARS OR 72000 MILES...WHICHEVER CAME FIRST. UNFORTUNATELY, MY EXTENDED WARRANTY WHICH I PURCHASED WAS NOT APPLICABLE, AND THE 5 YEAR ENHANCEMENT EXPIRED IN DECEMBER 2013. I WAS NEVER NOTIFIED BY MAIL OR DURING ANY SERVICE APPOINTMENT ABOUT THIS EXTENDED WARRANTY OR PROBLEMS WITH THE EXTERIOR LIGHTING. I WAS QUOTED A COST OF $2,600 FOR THE REPAIRS. THIS IS NOT FAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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