Toyota Avalon Complaints (2019)

72 consumer complaints on file.

#11549096October 9, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
A year ago my 2019 Toyota Avalon started displaying a message that the RCD (rear camera detection) was unavailable. I tried working with the dealership that sold me the car, but they ignored me. I went to another Toyota dealership and they said it would cost approximately $2000, but could not guarantee it would fix the issue. I’ve seen online that 1000’s of Toyota owners with the same system have had similar problems, and Toyota frequently responds with, “It’s a rolling computer, and very advanced.” Some were fixed by recalibration, but many have a more serious problem. All the stories are only the people that have posted about it. It’s probably Toyota’s biggest problem. My car was under warranty when it began, but health issues and restrictions kept me from getting the attention of the general manager since I was ignored by others. I feel this is serious enough and has effected numerous people that it warrants an investigation. People are relying on a system that doesn’t work properly, and some have been hurt and many others will be negatively affected by it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545731September 20, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The car emitted a very loud, high pitched sound, lasting several seconds when starting the vehicle, which was very painful. At the same time, red and green lights are seen flashing a few times next to the SOS button. This has happened twice in the past month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544037September 12, 2023
PARKING BRAKE
The contact owns a 2019 Toyota Avalon. The contact stated while driving approximately 65 MPH, the "parking brake malfunction" warning flashed. The contact proceeded to his destination and shifted the vehicle into park (P) but did not engage the parking brake for fear that it might not disengage. The contact drove the vehicle to the local dealer where it was diagnosed that there had been a malfunction of the Parking Brake or Cruise Control Malfunction warning message on the MID (multi-information display) with Diagnostic Trouble Code (DTC) C13B0 (Electric Parking Brake ECU Malfunction) NHTSA ID Number: 10172860 (Parking Brake). The contact was advised that the remedy required a software update of the ECU. The vehicle had not been repaired. The contact stated that the failure was intermittent. The manufacturer had been informed of the failure. The failure mileage was approximately 40,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535916August 1, 2023
POWER TRAIN
I bought the car new in 2019. Car was fine for the first 2 years then it started skipping the gear on low speeds, it does not happen all the time but it does seems to jerk while changing gears in low speeds, occusionally. I have taken the car in to Toyota in Green Bay, WI location and I was told they can't duplicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530193July 3, 2023
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2019 Toyota Avalon XSE with 41,400 miles. Complete failure of the Climate Control Panel. No buttons or lights would work, resulting in lack of any fan, heat, air conditioning, window defroster, mirror defroster or seat heat. Found no fuses blown. On one occasion since then both seat heat lights came on indicating full heat but did not produce any heat. Two days later Panel began to work normally for a 1 hour drive. Later this day there was another complete failure of the same panel. Took car to dealership the next day and panel functioned normally enroute. When dealership diagnosed the problem the Climate Control Panel had failed again and the problem could not be duplicated. No trouble codes were stored in the system. They performed a master reset of the system thinking an update may have been corrupt. Panel worked when leaving the dealership later this day. The next morning the Panel initially did not work, but 20 minutes into a 1 hour drive it started working normally. That evening the Panel failed again on vehicle startup and has not worked since. Took it back to the dealership this morning and did not turn vehicle off, thinking the failure might show up in the car’s system until the service advisor could drive it to a maintenance bay. After 3 hours the problem could not be diagnosed. The lead mechanic contacted Toyota corporate to inquire if this problem has been encountered previously and for a possible solution. Overall this may not be a safety issue warranting any further action. However, if the windows or mirrors were to fog up, there would be no defroster capability for either of these. In this situation it could quickly become a dangerous situation while the vehicle is moving. This should be investigated further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505992February 7, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM, VISIBILITY/WIPER
The sunroof of my 2019 Toyota Avalon is defective. It is available for inspection upon request. My safety, as well as the safety of my passengers, has been put at risk. My problem has been confirmed by Sheehy Toyota of Fredericksburg. No warning lamps or messages to indicate sunroof problem. The driver side of my sunroof keeps clogging. I first took my vehicle to Toyota Sheehy of Fredericksburg on 1/3/2023. Sunroof tray was found to have a buildup of organic detritus, causing drains of sunroof tray to be clogged and allowing rainwater to spill over into interior. Sheehy technician cleared the sunroof tray and drains of organic material. Drains were now flowing properly. Technician claimed that sunroof would not have to be drained for at least two years. There was standing water and a heavy mildew smell in the car. Sheehy refused to clean/drain carpet of water. I took it to a detailer and had the detailer vacuum and clean the carpet. Less than a month later, I started experiencing the same issues -- wet carpeting on the floorboard. I took my vehicle to Sheehy Toyota of Fredericksburg on 2/7/2023. Technician told me that the driver side of the sunroof was clogged. Technician claimed that he fixed the clogged drain of the sunroof. Technician suggested that my sunroof got clogged because I have only driven my car 140 miles this month. Not a rational explanation. He recommended that I replace the carpet due to mold concerns. Why would I replace the carpet if there is a strong possibility of having wet carpet every few weeks? Technician insists that wet floor is not coming from any source other than the sunroof. I suspect that my sunroof is defective. I should not have to worry about wet carpet in my car everyday that we experience rainshowers. Sheehy Toyota insists that nothing is wrong with the structural integrity of the sunroof and that external factors are to blame.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498149December 19, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Blind spot monitor sensors not positioned properly, cause bsm and rcta to have issues dealer said their was a TSB for it but that they couldn't cover it and I need to pay out of pocket to fix a defective safety system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487686October 3, 2022
FUEL/PROPULSION SYSTEM
On the morning of Sept. 28, 2022, after my wife arrived home from work the previous night, and as I walked past her car, I heard the fuel pump running. The engine was not running, all switches were off and the doors were locked. I retrieved the key fob for the car, unlocked the doors, and entered the car. Upon pushing the start button, the fuel pump shut off, then the engine started. I let it run for one minute then shut the engine off. At this time the fuel pump shut off as well. To my knowledge the fuel pump has not continued to run, after the engine was shut off, since then. There have been 2 NHTSA Campaigns recalling the fuel pumps on these vehicles, # 20V01200 and # 20V68200. When I contacted the dealership where she purchased the Avalon in January 2022 the service adviser stated the fuel pump in her car was replaced Nov. 13, 2020. There may still be a problem with the Denso fuel pumps in these vehicles. If the fuel pump continues to run like this one did, and the fuel level in the tank is not high enough to properly cool the pump, it could possibly overheat and cause a fire. I would suspect this has occurred in more than just this 1 vehicle. To err on the side of safety I believe there should be another recall to replace the fuel pump. If not that, then a recall should be initiated to check the vehicle software for a programming malfunction that would cause the fuel pump to continue to run with the engine shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485006September 17, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
After starting car, from being parked in parking garage from 8am-5pm, the Pre Collision warning system light turned on. Vehicle currently has 20k miles on the odometer. There are numerous records in the car's onboard history of this device failing during car startup. Drove home, started next day with no incident. System is unreliable. According to the Infotainment system, the car seems to report the failure every few months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477785August 5, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Toyota Avalon Hybrid. The contact stated that while refueling the vehicle, the fuel was spilling from the filler neck onto the ground. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to TSB: 0220-17 Rev2 (Fuel System). The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427262July 31, 2021
ENGINE, POWER TRAIN
SEE ATTACHED PDF FILE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421426June 18, 2021
UNKNOWN OR OTHER
There is a bad smell coming from the air ducting especially when the AC is set to recycle the cabin air. The smell is so nauseating that you have to roll the windows down while driving down the road or parked. The Toyota dealership charged me $155 +/- to clean the ducting on a less than 2-year-old car with approximately 35,000 mi on it. I'm not sure how long their cleaning service will keep the smell removed. I've owned multiple vehicles in my lifetime and never encountered this problem. This should not be happening on a new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417486May 17, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
This incident has happened twice in three years. Hence it is a very rare occurrence. Both times involved the same events. Cruise control was on. I was traveling in the left lane of the interstate highway, approaching an 18-wheel truck which was in the right lane. When I was approximately 50 feet from the rear of the truck, the truck began to enter my lane. I suspect I was in the trucker's blind spot. My car did not sense the truck. The cruise control did not disengage. The brakes did not engage. But the MOST troublesome was that the car did not respond to my pressing on the brake pedal. I had to press 4 or 5 times before the cruise control would disengage and the brakes engage. Since I was traveling approximately 70 mph, the distance between my car and the truck (each time) closed rapidly. In the first instance, the truck tire hit my right front fender. I moved to the shoulder of the road and eventually the car braked. In the second case, I avoided collision by about 10 feet. I use the cruise control frequently and in EVERY other circumstance, the sensors on my car have worked correctly and disengaged the cruise control and I have never had a problem with breaking. I suspect a blind spot in the sensor system but why, only in this situation, does the brake system fail to disengage the cruise control when i press on the brake is a very troublesome mystery to me. Answering question on web page: My safety - life threatening, No dealer consultation, Regular maintenance schedule maintained, No warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400221March 10, 2021
UNKNOWN OR OTHER
LOW-PRESSURE FUEL PUMP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387823January 13, 2021
FUEL/PROPULSION SYSTEM
MY VEHICLE IS EQUIPPED WITH A LOW PRESSURE FUEL PUMP WHICH MAY STOP OPERATING IF THIS WAS TO HAPPEN THE VEHICLE WILL STALL AND NOT BE ABLE TO RESTART AND IF IT HAPPENS WHILE DRIVING ON THE INTERSTATE WHICH I DRIVE 45 MINS ONE WAY TO WORK DAILY THEN THE CAR WILL LOCK UP AND I WONT BE ABLE TO MOVE IT AND COULD CAUSE ACCIDENTS TO WHERE THE VEHICLE COULD EXPLODE AND TOYOTA HAS NO IDEA HOW TO FIX IT AND ITS BEEN SITTING SINCE OCT 2020. I HAVE CONTACTED THEIR CORPORATE OFFICE AND THE DEALERSHIP IN WHICH NEITHER ARE WILLING TO WORK WITH ME IN REGARDS TO PAYMENTS BEING EXEMPT TILL THEY KNOW HOW TO FIX MY CAR. THEY SAID ITS EITHER I WAIT IT OUT TILL THEY KNOW OR TRADE IT IN FOR AN EQUAL TRADE. MY ISSUE HERE IS THE CAR HAS LOST EQUITY IN IT SO THE NEW LOAN WOULD PROBABLY BE UPSIDE DOWN ON THE LTV WHICH IS COSTING ME, THEY PULL MY CREDIT WHICH WOULD MAKE IT GO DOWN, DONT GET ME WRONG ITS LOAN WORTHY BUT WHY SHOULD I HAVE TO GO THRU ALL THIS RED TAPE WHEN THEY ARE THE ONES WHO CAUSED THE ISSUE BY SELLING A LEMON TO CUSTOMERS. WHY DO I HAVE TO CONTINUE TO MAKE PAYMENTS ON A CAR THAT I HAVE ONLY OWNED SINCE MAY 2020 AND HAS BEEN SITTING SINCE OCT THAT I CAN ONLY LOOK AT ...I MEAN HOW LONG DOES ONE HAVE TO PAYOUT WITHOUT GETTING ANYTHING IN RETURN? THIS CANNOT BE LEGAL FOR THEM TO CONTINUE TO CHARGE PEOPLE FOR PRODUCTS THEY CANT USE??? I LOVE THIS AVALON AND IT IS TOP OF THE LINE WITH THE EXTRAS SO I AM COMPLETELY HAPPY WITH IT BUT TOYOTA IS NOT BEING FAIR. THEY HAVE GIVEN ME THE RENTAL CAR SO I DONT LOOSE MY JOB BUT THAT IS SOMETHING THEY SHOULD DO FOR GOD SAKES. AND THAT DOESNT HAVE ANYTHING TO DO AT ALL WITH THE PAYMENTS I HAVE TO PAY ON A CAR I CAN ONLY LOOK AT FOR THE LAST 4 MONTHS...PLEASE HELP ME THANK YOU IN ADVANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384521December 22, 2020
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
TL* THE CONTACT OWNS A 2019 TOYOTA AVALON. THE CONTACT STATED THAT THE DYNAMIC CRUISE CONTROL HAD BECOME INOPERABLE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE DYNAMIC CRUISE CONTROL MALFUNCTIONED AND THE AUTOMATIC EMERGENCY BRAKING ACTIVATED AND THE VEHICLE CAME TO AN ABRUPT STOP. THE CONTACT STATED THAT THE FAILURE WAS WORSE WHILE DRIVING IN INCLEMENT WEATHER. THE VEHICLE WAS TAKEN TO SCOTT CLARK TOYOTA (13052 MARIE GARRIS RD, MATTHEWS, NC 28105) TO BE TEST DRIVEN. WHILE BEING TEST DRIVEN ALONG WITH THE TECHNICIAN, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375061November 17, 2020
FUEL/PROPULSION SYSTEM
AFTER SEEING A NEWS REPORT ABOUT A FUEL PUMP RECALL IN TOYOTA AVALONS, I CHECKED MY VIN ON THE NHTSA WEBSITE AND, INDEED, MY VEHICLE IS INCLUDED IN THE RECALL. I IMMEDIATELY CONTACTED MY SALESPERSON AT THE TOYOTA DEALERSHIP AND ASKED HIM TO CHECK ON THE RECALL RESOLUTION. HE RESPONDED THAT THERE WAS NO REMEDY AVAILABLE YET. SINCE THE RECALL OCCURRED IN JANUARY 2020, IT IS UNACCEPTABLE THAT THERE IS NO REMEDY YET. I HAVE NEVER RECEIVED ANY DOCUMENTATION OR CORRESPONDENCE FROM TOYOTA REGARDING THIS RECALL. I AM A SENIOR CITIZEN WITH IMPAIRED HEALTH WHO LIVES ALONE. IT IS CRITICAL THAT I HAVE A SAFE VEHICLE TO DRIVE TO MY FREQUENT MEDICAL APPOINTMENTS. THAT IS WHY I PURCHASED THIS VEHICLE IN THE FIRST PLACE. I DO HAVE TO DRIVE ON HIGHWAYS IN ORDER TO GET TO THESE APPOINTMENTS AND THIS RECALL MAKES ME VERY ANXIOUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367055October 29, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2019 TOYOTA AVALON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE TURNING INTO HER NEIGHBORS DRIVEWAY, WHEN THE VEHICLE BEGAN TO STALL AND THEN ACCELERATED FORWARD. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE NEIGHBORS METAL FENCE. THE CONTACT STATED AN UNKNOWN RED SIGN WARNING LIGHT WAS ILLUMINATED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES OR SEEK MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO REPAIR FACILITY AND HAD COSMETIC REPAIRS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,240.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11363252October 7, 2020
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2019 TOYOTA AVALON. THE CONTACT STATED THAT THE FRONT AND REAR WINDSHIELDS WERE CLOUDY. THE CONTACT ATTEMPTED TO CLEAN THE WINDSHIELDS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO HOSELTON CHEVROLET (909 FAIRPORT RD, EAST ROCHESTER, NY 14445) WHERE IT WAS INSPECTED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338968July 13, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHEN STARTING THE CAR AND PROCEEDING TO ACCELERATE THE CAR STALLS. THERE HAVE BEEN SEVERAL INCIDENTS WHERE THE CAR HAS DONE THIS (EACH TIME BEING TAKEN TO SERVICE AT TOYOTA). ONE IN PARTICULAR ALMOST BEING HIT BY A TRUCK WHEN GOING FROM A RED LIGHT TO GREEN LIGHT.ANOTHER ONE TURNING OUT OF A PARKING LOT AND HAVING TO MAKE SURE THERE WAS ABSOLUTELY NO CARS COMING MY DIRECTION IN FEAR OF BEING HIT WHILE TURNING AND CAR STALLING. THESE ISSUES HAVE BEEN TOO MANY SINCE I HAVE PURCHASED THE CAR. THIS MATTER HAS BEEN TAKEN UP TO CUSTOMER RELATIONS AND REVIEWING HOW MANY TIMES I HAVE TAKEN THIS VEHICLE IN THEY CONTINUE TO TELL ME THAT THEY HAVE NOT FAILED TO REPAIR MY CAR. I HAVE CONTINUED TO TAKE THE CAR TO BE SERVICED AND DIAGNOSTIC COMES UP WITH NO PROBLEMS IN THE COMPUTER SYSTEM. *I ALSO HAVE VIDEOS AND ALL OF MY SERVICE INVOICES REGARDING THE STALLING ISSUE THAT HAS YET TO BE CORRECTED.*
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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