Tesla Model Y Complaints

4,325 consumer complaints on file.

#11720961February 27, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The vehicle's Autopilot/Full Self-Driving (HW3) computer has failed at approximately 70,000 miles. Tesla Service has diagnosed the vehicle as requiring replacement of the HW3 computer. As a result of this failure, multiple safety related systems are inoperative, including collision avoidance, lane assist, lane departure warning, automatic wipers, and other driver assistance features including adaptive cruise control. The vehicle is also unable to receive over-the-air software updates, including potential safety updates. In addition, the vehicle experiences system lag, including delay when shifting into Drive or Reverse. The center display is slow to respond, and certain media and software features are no longer functional due to inability to update. This condition increases safety risk because active safety systems designed to assist with collision prevention are disabled. The failure appears to be hardware-related and not due to normal wear. Tesla has confirmed the need for computer replacement but has declined coverage as the vehicle is outside warranty. The failed component should be available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720876February 27, 2026
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle will suddenly apply brakes while using standard cruise control for no apparent reason. This is extremely dangerous as it has almost caused several accidents on the highway. I have almost been rear-ended several times. This is a very common problem and well documented problem referred to as "phantom braking" on Teslas and something needs to be done immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720843February 27, 2026
ELECTRICAL SYSTEM:ADAS
I am submitting this complaint to report a safety concern involving Tesla’s Full Self-Driving (FSD) system. On [XXX], while my vehicle was operating under FSD in Las vegas NV, the vehicle was positioned in a clearly marked left-turn-only lane. The roadway had visible pavement arrows indicating a required left turn. Despite these clear lane-direction markings, the FSD system proceeded straight instead of turning left. The maneuver occurred abruptly. I did not receive a clear or timely takeover warning prior to the deviation. The transition from a left-turn lane into a straight path happened quickly, leaving extremely limited reaction time (estimated less than one second). As a result of the system’s unexpected behavior, a collision occurred with another vehicle traveling straight. At the time of the incident: Weather conditions were clear. Road markings were visible. There were no obstructions blocking lane markings. I was attentive and looking at the road. The police report assigned fault to me as the driver; however, the vehicle was actively operating under Tesla’s FSD system when it disregarded the clearly marked left-turn-only lane. I am concerned that this behavior represents a potential safety defect involving: Lane interpretation errors Failure to follow traffic control markings Insufficient takeover warning timing If this issue is systemic, it may pose a broader safety risk to other road users. I respectfully request that NHTSA review this matter as a potential safety defect related to Tesla’s Full Self-Driving system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11720823February 26, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Vehicle: 2023 Tesla Model Y VIN: [XXX] Mileage: Approximately 40,531 miles Software Version: 2025.45.9 FSD (Supervised) Version: v14.2.2.4 While driving on [XXX] near the [XXX] entrance in Mission Viejo, California, the vehicle was operating under Full Self-Driving (Supervised) mode. As the freeway lane ended/merged, the vehicle unexpectedly performed a sudden full stop at freeway speed. There was no visible obstruction in front of the vehicle. Multiple vehicles behind me had to brake abruptly to avoid a rear-end collision. The system did not provide any audible or visual warning before the sudden braking. This has created a serious safety risk due to the high-speed freeway environment. This issue appears to be related to lane-ending or merge interpretation by the FSD system. I am concerned that this behavior could result in a rear-end collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720645February 26, 2026
UNKNOWN OR OTHER
The 2026 Tesla model Y was driving in FSD (Supervised) mode in the Home Depot Colma, California parking lot, located at [XXX] on [XXX] at [XXX]. It stopped to let a black pickup truck in front of it pull about 3/4 of the way into a parking place on the right side. After waiting several seconds, it turned the wheels slightly to the left and slowly crept around the pickup truck, when the truck reversed and hit the passenger side of the vehicle at low speed just ahead of the rear wheel well. I believe a human driver would have waited until the pickup truck was fully parked before proceeding, thus preventing this accident, thus highlighting a failure of the FSD (Supervised) system. There were no warning lamps, messages or other symptoms of the problem prior to the failure, The accident was reported to my insurance company and the vehicle was inspected by a collision repair shop. The manufacturer has not been informed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11720600February 26, 2026
SUSPENSION, SERVICE BRAKES
Component/System: Braking System (Caliper Bolt) and Suspension (Control Arm/Linkage Bolt). Description of Incident: While traveling on a tollway at 70 mph, I heard a faint noise followed by a severe metallic scratching sound coming from the front driver-side wheel. Upon inspection at a tire service center, it was discovered that a brake caliper bolt had fallen out, causing the caliper to displace and score the inner rim of the wheel. The vehicle was towed to a Tesla Service Center, where the caliper and wheel were replaced under warranty. Tesla could not identify a root cause but stated they performed a quality check on all remaining wheels. Subsequently, a second failure occurred on the front passenger-side wheel. A different bolt—this time related to the suspension—loosened or fell out. The vehicle produced a severe grinding noise and felt unstable, as if the wheel was about to dislodge. Safety Risk: Both incidents posed an immediate risk of catastrophic mechanical failure at high speeds. A detached brake caliper can lead to total loss of braking or wheel lock-up, while a suspension bolt failure can cause a complete loss of steering control. Either scenario could have resulted in a high-speed collision, endangering my life and the lives of my two children. Confirmation/Inspection: • Confirmed by Dealer: Yes, Tesla Service Center performed repairs on both occasions. • Available for Inspection: The vehicle has been repaired, but service records and photos of the damage/missing bolts are available. • Other Inspections: Initial driver-side failure was visually confirmed by Discount Tire. Warning Signs: There were no dashboard warning lamps or messages. The only symptoms were a brief "pop" or "click" followed immediately by loud metal-on-metal grinding and vibration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720564February 25, 2026
SUSPENSION
While driving, the car came to a sudden stop in the middle of the road, making a loud screeching sound. The sound persisted when the vehicle was made to drive. Checking underneath, I noticed a large bolt fell off. Along with the noise, the suspension also felt very stiff while driving forward. In any case, the car coming to a halt all of a sudden in the middle of the road is a life threatening experience and needs to be looked at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720390February 25, 2026
SUSPENSION
Front Control Arms were replaced in January of 2025. I replaced all 4 tires and during the alignment on February 18, 2026 the technician reported to me that the front control arms were beginning to crack. He told me it is a known issue on Tesla model 3 and model Y. I have set up a service appt to address the issue again. Of note, Tesla service centers refer to control arms as "links" which is very deceptive on the service receipt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720344February 25, 2026
STRUCTURE
The contact owns a 2026 Tesla Model Y. The contact stated that while driving approximately 70 MPH, there was a loud pop coming from the rear of the vehicle. The contact noticed that the glass on the passenger’s side had shattered, and glass had fallen inside the vehicle. The contact pulled over to the side of the road and noticed that there was no impact on the glass to cause it to shatter. The contact returned to the residence and parked the vehicle. The dealer was called, and the dealer stated that the repair was not covered under recall or warranty. The vehicle was taken to the dealer, who confirmed that the failure was not caused by an impact and informed the contact that the parts were expected to be ordered and should arrive within a week for the repair. The vehicle was not yet repaired. The manufacturer was informed of the failure. The failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720264February 24, 2026
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
The vehicle display flashed red and then the vehicle turned off completely while in traffic with no ability to change gear, operate the electronic door releases, or turn the hazards on. Safety was put at risk because insufficient notice of failure was given so it was impossible to get out of traffic, the vehicle could not be put in neutral so could not be pushed out of traffic, further the hazard lights could not be turned on so I had to stand in traffic waiving people around the vehicle. Because the electronic door releases didn't work, the doors could not be opened from the outside, had a front window not been open, it would have been easy to trap our child in the car. The dealer confirmed that the failure took place from vehicle logs but was unable to reproduce the problem. The dealer/manufacturer inspected the vehicle. Prior to this happening the vehicle showed warnings that power was reduced and vehicle may not restart about 20 minutes prior to the event, but the warnings disappeared after a minute. Even though Tesla confirmed the failure, they refused to diagnose the problem or fix it so the vehicle remains dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720180February 24, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When Adaptive cruise control is on random phantom braking occurs. It can be very severe and drops speeds of 20-30 miles within seconds. Occurs on highways and is random and occurs daily. ( multiple times in a day) Has been serviced 4 times and Tesla cleans the cameras and adjusts them. It has progressively gotten worse and Tesla said don't bring it in because they cannot fix it. They describe it as a software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719741February 22, 2026
UNKNOWN OR OTHER
Windshield developed a long crack overnight while parked in an enclosed garage with stable temperatures. No rock impact was observed or heard during driving prior to parking. Upon inspection, a small mark resembling an impact point was found, but it is unclear whether this is an external impact or a stress fracture originating from within the glass. No unusual temperature changes occurred overnight. The crack appeared spontaneously and is disproportionately large. In 15+ years of driving other vehicles, I have never experienced a windshield crack under similar circumstances. This is a widely reported issue among Tesla Model Y owners, with numerous reports of spontaneous windshield cracking with no identifiable external cause. The windshield is a structural safety component critical for passenger airbag deployment and roof crush resistance in rollover accidents. Fragile or defect-prone windshield glass poses an unreasonable safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719682February 22, 2026
STEERING, WHEELS
INCIDENT INVOLVING FSD (SUPERVISED) v14.2.2.4. On February 15, 2026, while the vehicle was operating under Full Self-Driving (Supervised) v14.2.2.4, the system failed to detect a stationary curb. The vehicle initiated a trajectory that resulted in a collision, causing a structural gouge in the passenger-side rear tire sidewall. Per MA 540 CMR 4.04, this damage renders the vehicle unroadworthy. I have saved Dashcam/Sentry video footage as proof of the system's failure to navigate the obstacle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11719653February 21, 2026
UNKNOWN OR OTHER
The 2026 Telsa Model Y Juniper I took delivery of on 2/19/2026 has no emergency release in the front trunk (the frunk). This should be standard but for some reason after Oct 2025, Tesla decided not to include this in the new models. This is a safety hazard as if someone were to get locked in the frunk (front trunk) they would have no way of being able to get out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719480February 20, 2026
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Tesla Model Y. The contact stated that while driving at an undisclosed speed and attempting to make a left turn, the Forward Collision Avoidance system activated while the accelerator pedal was depressed; however, no object or persons were in front of the vehicle. The vehicle was taken to a service center to be diagnosed; however, the service center stated that the obstacle-aware acceleration system was activated, and that the vehicle performed as designed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719376February 20, 2026
BACK OVER PREVENTION, EQUIPMENT
The contact owns a 2022 Tesla Model Y. The contact stated that while charging the vehicle or using the onboard navigation system to search for a charging station, the entire infotainment central processing unit shut down unintendedly. The contact stated that there was an abnormally low humming sound, and approximately 30-seconds later the infotainment screen shut down unintendedly. The contact had taken the vehicle to a local dealer where the battery and the coolant system were checked. The contact was advised by the dealer that they were not able to isolate the failure and needed to run additional diagnostic testing. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 22V296000 (Back Over Prevention, Equipment); however, when the dealer was contacted about the recall, the contact was advised there was no recall associated with the VIN. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719272February 20, 2026
UNKNOWN OR OTHER
The frunk is missing, an emergency release button or latch, so a small child could be trapped inside with no way out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719252February 19, 2026
STEERING, WHEELS, SUSPENSION
Both torn bushing and broken links at 29k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719238February 19, 2026
ELECTRICAL SYSTEM
Driver side front window auto rolled back up after pressing the button to once to roll it down. This happened while driving while the right hand was on the steering wheel. The left hand got caught inbetween the window glass and the window frame as it auto rolled back up on its own. It caused bleeding and pain to the left hand.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11719201February 19, 2026
SUSPENSION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
I am submitting this complaint regarding a newly leased 2026 Tesla Model Y Premium RWD, which I took delivery of on February 6, 2026 from Tesla Watertown, MA. I am a returning Tesla customer and entered this lease after test driving the same model on January 24, which did not exhibit any issues. Immediately upon driving the vehicle off the lot (approximately 12 miles), I noticed a persistent rattling noise from the front suspension area. The noise occurs over normal road conditions and has been present since delivery, significantly affecting the quality and value of the vehicle. On February 9, Tesla Watertown evaluated the vehicle and later replaced both front upper control arm (FUCA) mounts. On February 10, before repairs were completed, multiple safety systems suddenly disabled while driving, including regenerative braking behavior, traction and stability control, lane safety features, and automatic emergency braking, creating a dangerous situation. I returned the vehicle immediately and was provided a loaner. I picked up the vehicle on February 13 and was told the suspension issue was resolved, but the noise remained. I then sought a second opinion at Tesla Peabody, where a master technician conducted a ride-along and confirmed the condition. He verified that the latest FUCA parts had been installed and the front structural “pencil braces” had been removed per Tesla guidance. I was informed the vehicle falls into a known noise category affecting 2026 RWD Model Y vehicles and that there is currently no repair or engineering solution available. This defect has existed since delivery and remains unresolved after multiple service visits and component replacements. I have contacted Tesla regional leadership and customer support multiple times without response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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