Tesla Model Y Complaints

4,325 consumer complaints on file.

#11449468January 30, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While adaptive cruise control is engaged, the system seems to incorrectly interpret a potential head-on collision and brakes hard and usually plays the alarm sound. I've had this car around two months and have found that this usually happens on a two-lane highway while traveling at 50-60 mph and when a box truck or larger is approaching from the opposite direction. It's worst when the sun is bright and casts a shadow of the truck and trailer across my lane. But it occasionally happens at night and when conditions are cloudy. I have to keep my foot over the accelerator pedal and force the car to keep speed, especially if there is a car close behind me. Otherwise, I'm scared I'll cause the tailing car to hit me. It's not as bad if there is a car in front of me. If no cars are in front of me, and cars are behind me, I'll disengage adaptive cruise in order to avoid causing a collision. I have not had Tesla look into this, however, I have seen comments online that others experience this problem as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449436January 30, 2022
UNKNOWN OR OTHER, VISIBILITY/WIPER, ELECTRICAL SYSTEM
The heat pump that supplies all heated air to the cabin stopped working completely. Safety was impacted because my windshield fogged up, making it impossible to see clearly out of my windshield or other windows. It was 11°F outside with no heating. I am not sure if a service center has been able to reproduce the issue, but I have images of the fogging and the error message. Nobody has inspected the issue yet. I received an error message "VCFRONT_a447" and "Cabin Climate Control System Requires Service" I have received this error message in two separate occasions now, both when it was lower than 15°F outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449406January 29, 2022
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car was almost parked and the parking button was about to pressed when the car suddenly accelerated hitting a light pole in front on the passenger side and the car ended up on a lane in a four lane local road perpendicular to traffic flow. The accelerator was definitely not pressed. I have been driving the car for last year and three months and have 26000 miles on it. There was no warning of nearby obstacles or any beeps.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11449340January 29, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sudden abrupt braking for no reason when on adaptive cruise control and autopilot very dangerous for drivers behind me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449247January 28, 2022
AIR BAGS
The contact owns a 2020 Tesla Model Y. The contact stated that while driving at 40 MPH in the right-hand lane, another vehicle was swerving towards her vehicle, and she instinctively veered to the side of the road. The contact hit a fire hydrant, drove on a sidewalk, and crashed into a building. The air bags failed to deploy. There were no warning lights illuminated. The contact sustained severe whiplash injuries that included torn ligaments in the neck, a large abrasion and bruises on the shoulder, bruised abdomen from the seatbelt. The contact was transported to the hospital by emergency services. A police report was filed. The vehicle was towed to a tow lot. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 14,608.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11449334January 28, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I have written to you before on my Tesla automatic emergency braking (phantom braking) problem. I am updating you on the issue. Please see the enclosed file.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449288January 28, 2022
FUEL/PROPULSION SYSTEM
Sudden acceleration. I was stopped in my driveway (flat surface). The car started to roll forward and I pressed brake hard. Vehicle came to a complete stop but when I removed my foot from brake car lurched forward. Car hit a retaining wall approximately 3 feet away before I could stop it again by braking hard. When the car was put in park I was able to remove my foot from the brake without it lurching forward again. Little personal safety risk in this situation in my driveway with no other people around. the car hit the retaining wall at relatively low speed when it lurched forward.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11449190January 27, 2022
ELECTRICAL SYSTEM
Heat pump failed when driving in minus 7F weather. Windows fogged up and car was dangerously cold. Only heat seater and steering wheel to stay warm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448771January 25, 2022
UNKNOWN OR OTHER
Cabin climate control and preconditioning for the battery have failed. Message: "cabin climate control needs service". First noticed around 1/5/22 and report to Tesla Service. Car interior will not heat up at all, causing the car to be unusable due to: no heat, unable to defrost windows. This is a definite safety issue that Tesla has yet to address. We live in upstate NY, and outdoor temps have been very cold. But we did not have any issue in the winter of 2020-2021. We first complained to Tesla on 1/5/22. Tesla scheduled an app't to fix it on 1/18/22 (about 2 weeks later). They then cancelled it, saying "parts are unavailable." We have not been able to use the Tesla since 1/5/22. We have not been able to get any answers from Tesla Service about what parts need to be replaced, or how this can be fixed if it's a software issue. We are leaving for FL tomorrow, and even asked Tesla if they can find a service center between upstate NY and FL that will have the part (or whatever is needed) to fix this. They have been unable or unwilling to give us an answer. In fact, they have not been responding to text messages with the service. They are unwilling to give me a date when this might be fixed. It would be extremely dangerous for us to start the trip in the Tesla Y without any cabin heat/defrosting ability. And normal day-to-day use of the Tesla Y is impossible unless you dress for extreme cold temps -- even that doesn't solve the safety issue of keeping the windows defrosted. Very unhappy with Tesla Service and their lack of ability to help with this SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448755January 25, 2022
VISIBILITY/WIPER, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The heater of the vehicle just stop working, due to MN cold weather and since there is no heat and just cold air blowing. It freezes the windshield and frost would build up with out any way to melt it since there’s no heat. It also fogs up the interior in the car since you can’t open the windows due MN minus windchill weathers. It’s hard to see and keep warm in a cold climate state. Tesla doesn’t see this is an emergency and it’s very concerning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448623January 24, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
AUTOMATIC EMERGENCY BRAKING with Adaptive cruise control on. I was driving with adaptive cruise control on, at about 50 mph on a two lane road. the first experience I had was at dusk on a straight road when oncoming traffic with headlights seemed to trigger the braking system changing the speed of the car by about 10 mph repeatedly but not every car or truck. When I entered a curvy road section, it didn't trigger the brakes. The second experience was around noonish on a straight road, a large oncoming truck seemed to trigger the Automatic emergency braking and brought me suddenly to almost a stop from 50 mph. I looked behind me and saw no one close to rear ending me but it was scary to almost stop in the middle of my lane. no confirmation by dealer or service center, no inspection by others, no messages or other symptoms prior to the failure. No chimes or warning when it happened. The first experience appeared January 14, 2022 with approximately 350 miles on the new car. The second experience happened January 19th with approximately 450 miles on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448598January 24, 2022
ELECTRICAL SYSTEM:HORN
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at an undisclosed speed, the horn was inoperable unless extreme pressure was applied. The dealer was made aware of the failure and sent a Tesla associate to the contact's residence to inspect the horn; however, the vehicle was diagnosed but not repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable. Consumer stated horn works but very difficult to operate. Horn/airbag has to be pressed hard in the center which requires removing one hand from the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448479January 22, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
75 MPH on interstate with FSD 10.9. 6 separate phantom braking events over 350 miles. Very dangerous in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448423January 21, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Traffic Aware Cruise Control will suddenly and inexplicably agressively slow down or even slam on the brakes for no reason. If someone were following me close on the freeway, I would be rear ended. This behavior has been happening to me for almost 3 years now and has not improved, even though it is controlled and upgradeable via software. This is a known and far reaching problem that lots of Tesla drivers have experienced and have named "Phantom Braking". I have video of some of my incidents as well as Canbus data, showing how aggressive it can be in slowing a car down, for no reason. Unfortunately, many Tesla owners now refuse to use TACC or AutoPilot since we feel it is too dangerous to use when other vehicles are nearby. I've opened support tickets with Tesla in the past for this, but they claim that there is no problem, and others have heard the same thing as well. Please look into this major safety issue with Tesla's so that we can feel safe fully using our vehicles again. Tesla likes to say that their AutoPilot feature is safer than a human, but clearly this is not the case when it has such a major software fixable bug as this. Thanks for listening and I hope that you can both see what a safety issue this is and help persuade Tesla to fix it, for the safety of us and every other driver around us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448397January 21, 2022
POWER TRAIN, ELECTRICAL SYSTEM, STEERING
On January 19th, around 9:35-9:40am, while driving on Bollinger Canyon Road in San Ramon, the car jerked as if someone rear-ended it and then stopped abruptly in the middle of a busy road. The information screen displayed various error messages regarding battery and drive system. The stop was abrupt and we could have been seriously injured in busy traffic. This was a scary experience. The car had 260 miles range in the battery and no prior warnings/ messages indicating any problem. We called 911 and Tesla roadside assistance for help. San Ramon PD showed up and blocked the lane to avoid someone hitting our car. They had the car towed to the nearest Tesla Service Center in Dublin, CA. While waiting for the tow truck, we attempted to restart the car and computer system two times but the car did not go into "Drive" position to be moved. The service center is diagnosing the problem and have informed us that it could be a problem with the motor or drive terrain or inverter of the car. All these are major and crucial components on the car for safe and normal operation. Failure of any of these is catastrophic and can be fatal on freeway speeds or local roads if someone is following too closely and the car stops abruptly. We usually have kids in the car and this is a scary situation to imagine. This needs to be investigated in more detail by someone to find out how many card suffer this fate and how many accidents/ fatalities have been caused by something like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448386January 21, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
When using cruise control or autopilot the vehicle will suddenly slam on the brake which almost caused an accident on multiple occasions. The lack of lasers has caused the cruise control and autopilot to become very dangerous to myself and others in road as the phantom braking it does for no reason is very powerful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448306January 21, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving on the 7 mile bridge in the Florida Keys with the Adaptive cruise control set to 58 mph. There was no traffic in my lane for about a mile ahead of me. As an oncoming Semi approached me, remaining in his lane, my car applied emergency braking. I had to immediately add throttle to avoid a collision with the truck behind me. This “ Phantom braking “ has occurred on multiple occasions to me. There is no way to engage cruise control without the adaptive feature which uses cameras instead of radar on these new Teslas. I did not have this problem on my 2018 Tesla that did use radar.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448211January 20, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER
Side cameras have terrible glare which make them useless
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448296January 20, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
Vehicle constantly experience phantom braking. Will randomly brake for shadows, vehicles in the opposing lane, and when it feels like it. Chance for rear collision is higher due to autopilot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448216January 20, 2022
POWER TRAIN, UNKNOWN OR OTHER
Received Error code: VCFRONT_447 indicating a cabin heat issue, and a complete loss of heat within the interior of the vehicle. It appears this also is preventing the battery from fully warming up causing severe vehicle power reduction and lack of regen braking. It being sub-zero and frost bite within minutes this poses a safety risk when traveling. The problem has been reported by other vehicle owners. It has not been inspected at this time. There were no other alerts prior to the issue starting on 1/20/2022 at ~6am CST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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