Tesla Model Y Complaints

4,325 consumer complaints on file.

#11539961August 21, 2023
STEERING, SERVICE BRAKES, UNKNOWN OR OTHER
I purchased our Tesla model Y 3 years ago. I intentionally disabled and did not subscribe to any autonomous driving features because I don’t trust them. I disabled all aspects of auto pilot functions. Despite this, my car still will automatically swerve at random times, slam on the brakes randomly with no reason to break, etc. It is terrifying when this happens unexpectedly and infuriating that I have disabled all these features, but it still does this. This is most common when I put it in cruise control. Rarely these will happen when, for example you cross a double yellow line, but most of the time they happen when nothing has occurred to prompt them. I believe this is an unsafe feature, and needs to be investigated. Unfortunately, with Tesla they have no customer service so there’s nobody that I can report this to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539935August 21, 2023
ELECTRICAL SYSTEM
Today at 8:30am while Driving, my brand new Tesla: the touch screen went completely BLANK. I did not know how fast I was going. I was beyond scare. The safety FAILURE of this car is at its limit. What's next? The screen was blank the entire time while driving to a safe destination in Pasadena, CA. While I pulled over, I still had no way of know whether the car was in park, I could not control any devices as the screen was blank. (BLACK SCREEN). I called my husband who is a techy and he told me to hold down the two buttons on the steering wheel for 15 secs. which did reset the touchscreen. This car has too many BUGS and I do not want to die in this car. I can't pull over safety on the freeway all the time nor do I want to wait and see what happens down the road. I do have an appointment TOMORROW for something completely different (the dash cam ) but have been in contact with TESLA through the text portal and they have been made aware of my issueS. THIS IS A SERIOUS SAFETY CONCERN AS THE CAR IS ONLY 8 MONTHS OLD. MILES ON THE CAR 7,656 THERE IS A LEAK IN THE TRUNK CURRENTLY. THE DASHCAM DOESN'T WORK. The dash cam will turn on if the glovebox is open but it doesn't always work, however when the glovebox is closed it does not work at all. There is a list of problems and I hate doing this. $70K 6 months of waiting for what, a darn LEMON of a car. Last thing I want to say: I do NOT WANT to DIE IN THIS CAR. I'm not religious at all, but I DO NOT WANT TO DIE as this car doesn't seem safe. 7 months into owning it and man does it have problems. I don't know what more to say. I have contacted a lawyer to see what can be done. Mr. [XXX] from Woodland Hills, CA, appointment is on Wednesday. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539743August 21, 2023
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2023 Tesla Model Y. The contact stated while attempting to make a left turn, she became aware that electric power steering (EPS) system had failed. The EPS warning light was illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V204000 (Steering) however, the VIN was not included. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539735August 21, 2023
STEERING
Had my vehicle for under 1 month. I was driving on a busy highway and the steering wheel completely seized up. It was unable to respond to turns or even curves in the road. Luckily, I was eventually able to pull over gradually, stop the car and contact roadside assistance. However, this was a very dangerous condition that could have cause multiple fatalities, including my own. Tesla replaced the steering column and sent me away without explaining the cause of the condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539680August 20, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Model Y Battery Problem. The battery died while my baby was inside the car. Phone app, remote control, key card, etc. did not work. We live in Las Vegas & August is very hot. Today is Sunday and nobody in Las Vegas was able to help. Customer Service took over 30 minutes just to connect, and was no help. I got transferred around numerous times because they have no solution. The frustrating part was that tesla employee wasn't willing to help. I understand that they might not be able to do anything, but their attitude and the unwillingness to help was just shocking. One of them even told me that there's nothing they can do and I need to contact someone in Las Vegas. Other employee who had no knowledge of the car told me to jump start the car. He gave me an attitude when I told him I cannot open the frunk. He told me to read the manual to manually open the frunk. I replied stating I already did read the manual already and do not have the tool to pop open the side frunk. I'm just disappointed with being transferred around and the waste of time while my child was stuck inside the car. Currently, there's no manual door unlock from the outside! There's no manual frunk or trunk unlock either from the outside. All Japanese cars, including hybrid and electric has emergency door lock built into their car. I believe this needs to change for Tesla, as it is putting kids and babies in danger. Thank you for listening to my concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539408August 18, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
During raining multiple teslas including my tesla last week experienced hydroplaning lead to close ti fatal accidents I believe the car inappropriately used emergency breaking that lead to accident, i am not if that was due to the car seeing water/reflection ln the ground I was driving the speed limit and all cars were driving at the same speed 70-75 mile per hour) I suddenly started spinning with no warnings It is impossible that multiple teslas experienced the same thing more than other cars I am trying to get the data from tesla to confirm this, but it is not easy to make them get us what exactly happened I am seeking third party analysis hopefully once i get the data, but it would be best done from NHTSA The damage to my car was due to hitting the road and my car went to the middle due to hight difference No other cars or objects were hit If i hit anything, it could have been fatal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539271August 18, 2023
STEERING, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
While I was driving my car earlier today, my Tesla Model Y experienced an unexpected steering freeze right in the middle of the freeway. This incident occurred while I was accompanied by my 2-year-old son. Initially, I was quite alarmed and attempted to exert force to guide the car towards the slower lane, but unfortunately, the steering remained unresponsive. After trying the brakes a few times and executing forceful maneuvers, I was fortunate that the steering finally began to respond. Thanks to these actions, both my son and I are safe and well today. It's worth considering the safety implications of Tesla vehicles on the road, and some individuals believe that the NHTSA should intervene by imposing fines and addressing the use of the autopilot feature promptly. Thanks Dr. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539268August 18, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was trying to make right turn from Mcdonald's but suddenly, unintended acceleration, Tesla went into the intersection and hit the other side of car. - The emergency brake did not work and as a result of the accident , there was a severe damages in the front of the Tesla.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11539263August 17, 2023
STEERING
Steering assist reduced. Notification on screen alerted me. Could not turn steering wheel to make turn while in a Chick-fil-A drive thru. Needed to park car and shift to drive a couple of times before I could eventually make the turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539223August 17, 2023
VEHICLE SPEED CONTROL
The contact owns a 2023 Tesla Model Y. The contact stated that while attempting to park the vehicle, the vehicle accelerated unintendedly. As a result, the vehicle jumped the curb and crashed into a barrier wall. The air bags did not deploy. No warning lights were illuminated. A Police report was not filed. There was no injury sustained. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 1,800.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11539178August 17, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving along Hwy 37/151 between San Antonio and Mission, Texas. The trip is long straight and flat highway. During the round trip, my Model Y had 5 episodes of phantom braking. Twice in auto-steer mode and thrice under regular cruise control. In each case there were no cars within meaningful proximity, and no debris or other obstruction that should trigger the brakes. In every case the car was running at 60-80 mph, and the braking ranged from light to near emergency stopping force. The incident that prompted this report was when I was crusing at 80mph when the brakes engaged. Within seconds, my speed dropped by nearly half in what seemed like a couple hundred feet. The car responded to my immediate use of the accelerateor, so I don't know how close to a stop I would've come. Had this happened with a car close dehind me I would have absolutely be struck by it. I know that it is a known problem, but I wanted to add my car to the list of effected vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539088August 17, 2023
ENGINE, VEHICLE SPEED CONTROL
On 2 occasions, my 2023 Tesla Model Y, accelerated more than expected with the slightest pressure to the accelerator pedal. No one was injured and no damage done, however, damage and injury COULD have resulted if this happened at a different place and time. At this time, I have not contacted the dealer as recent Google searches revealed other such complaints having been reported. The outcome was determined to be driver error each time. This, because the vehicle has no way of recording speed at time of accelerator depression. The acceleration was NOT in proportion to the surprise result, instead a "spurt of speed" rather than the slower anticipated speed required when pulling into the garage or into a parking spot. These 2 episodes occurred after a time of, what could be considered, a normal day of driving, parking, stopping and accelerating at intersections, in parking lots and regular street driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538911August 16, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I have had at least 7 incidents of phantom braking when using adaptive cruise control. There were no vehicles (or other obstructions) in front of me or vehicles along side me when the cruise control resulted in braking and, in some of the incidents, sharp/rapid deceleration that could have caused a serious accident if another vehicle had been following close behind. This happened on several different dates while on a road trip to Colorado (June 30-July 10) and another date in the following week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538870August 16, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VISIBILITY/WIPER
1. Wireless charging extremely slow., connected charging is also slow. 2. Safety Issue (Camera): driving side left camera and blind spot monitoring camera specially sometimes stopped working automatically during driving in the highway or city, it’s pretty dangerous Specially in the highway driving. During my long drive over July 4th weekend between 3-7 July happened several times, it caused auto steer mode forced disengage 3 times. occurrence 8/8 between 12-3 am it happened about 6 times. It happens on and off almost everyday in some part of drive. 3. Safety Issue Phantom Braking, in Auto steer, brakes are suddenly getting applied when even are no objects in the front of car for no reason. Aug 4, it happened about 4 times between 7-9 am.(around 7:30-7:40)Due to this big accident in the highway could have happened with Truck, as Truck was in normal speed 65 mph and due to sudden brake, vehicle speed came down to 35-40 mph, took control and move car out of road avoiding accident. This happened earlier instances as well during driving in the highways. But this time, I avoided death but got injuries. I need this car fixed for good OR a Replacement new car (preferably)OR a refund. Enough, I’m scared of driving this car afterwards, as I’m concerned about security and life risk all the time. Aug 12 braking issues happened on around 6:40 and 7:30 PST. Aug 15 braking issue happened on the highway around 7:45 and 8:15 am pst Hard to get a hold of customer service. they try to avoid Physical Service by Service Center by telling I need to provide exact timestamp and other nonsense remote debug and worst experience with the servicing. I asked for refund, no customer support no way to reach to discuss. 4. Range: Promised range for model Y is 330 m, get only 150-200 max, numbers are bloated and wrong. They tells it’s based on driving pattern and this range is based on 60-65 m/hr drive on a Flat surface, which was not told or advertised in website or during purchas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538805August 16, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This has occurred on three different occasions. I was driving on highway five on the way to Sacramento, and as I was passing a truck, I was in the fast lane, and the brakes came on, and the car slowed drastically. I was very lucky that I was able to hit the gas pedal to try to maintain speed so that I would not be rear-ended. I had the cruise control on. It is adaptive cruise control, there were no warning lights , and there was no indication to me that something was about to happen. This occurred on two other occasions always when the cruise control was on. I have not used the cruise control very much at all. I am afraid that the phantom breaking it will occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538724August 15, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
While driving with autopilot at 65mph, a vehicle 500 yards in front of me was turning left. My car suddenly braked to avoid it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538775August 15, 2023
SERVICE BRAKES
While day driving on a 4 lane divided highway during light traffic, we experienced phantom braking several times. We were at the posted 70 mph speed limit while autopilot was engaged. Phantom braking also occurred when cruise control was only engaged. No problem occurred with surrounding traffic. Our car has yet to have a Tesla service center look at our car. No car warnings occurred during these events. These events occurred on July 16th and 24th, 2023 and earlier since we’ve owned this car. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538748August 15, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Model Y 2023 displayed Phantom braking 8/12/2023 - Driving from Phoenix to SD. Highway 238. On Auto Pilot, we encountered Phantom Braking (Speed - 65mph) on 4 separate instances and the speed reduced > 25mph. We were lucky that there was no accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538665August 15, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Yesterday updated Tesla car SoftWare version with 2023.26.7. Today, I am going to work with AutoPilot mode. Traffic was slowed down and stopped and car should apply the break automatically. However it didn't apply the break or slow down the Vehicle. I forcefully applied the break still car didn't stop fully and collided with in front of the car. I strongly believe, there was a bug in. new software version 2023.26.7
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11538537August 15, 2023
EXTERIOR LIGHTING
Passenger side lights flashes and flickers on / off after firmware update. This has been confirmed by Tesla Service as a “known issue” of the most recent software update 2023.26.7. I have a video of this flickering. There was no warning prior to the failure. This has been reported to Tesla. Representative said they won’t come out to service the vehicle because “there is nothing for them to fix (physically)” as it is a “firmware issue” and will be fixed with an update. However the fix is currently not available and Tesla is still working it. This renders the car undriveable at night. The flickering lights incite road rage from others who don’t understand the flashing is unintentional and not a sign of annoyance. As a result, we were subjected to road rage from other cars when the light on the car suddenly starts flashing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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