Tesla Model Y Complaints

4,325 consumer complaints on file.

#11545893September 21, 2023
AIR BAGS
The contact owned a 2021 Tesla Model Y. The contact stated that the vehicle was previously involved in a crash, and the air bags had failed to deploy. Additionally, the contact stated that while driving at an undisclosed speed, in severe stormy weather, the vehicle hydroplaned, and he lost control of the vehicle. The contact stated that the passenger's side quarter panel of the vehicle struck a pole, and the passenger's side of the vehicle crashed into a tree. The contact stated that the air bags did not deploy. The contact stated there were no other vehicles involved. The contact stated he did not sustain any injuries. A police report was filed. The vehicle was towed to a tow yard, where it was totaled. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11545697September 20, 2023
STEERING
Steering assist reduced error message. All of a sudden I was unable to steer the steering wheel. This was scary and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545676September 20, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When using cruise control my Model Y will randomly slam on the brakes for no reason. Latest incident was on a two lane highway (HWY 395 in CA) at 1pm. Sunny with perfect visibility. Road condition was no problem. No visual obstacles anywhere that would confuse the cameras. Zero reason for the brakes to be slammed. Luckily there were no cars around me. Especially behind me. This is a common occurrence and very dangerous. This could easily cause someone to rear end me as this happens in spots this shouldn’t and when you least expect it. This has been an issue people have been complaining about for awhile now with no fix. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545518September 19, 2023
STEERING
State UNKNOWN When I was driving in the freeway from (Sacramento to bay area) last Saturday (09/16/2023) around 6:15PM in I 80 with my friend and tried to change the Auto pilot mode/Cruise control, immediately the vehicle severely steered and vehicle about to go left side and right side in a couple of seconds ( I thought almost lost control). Luckily got the control back. It was about to crash into another lane and luckily no vehicles were nearby. I searched the issues and found out that this issue already reported by many people.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545453September 19, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle has suddenly applied automatic emergency braking on numerous occasions when there is no obstruction in the road or potential emergency situation. This often occurs multiple times per trip on longer trips (multiple hours of driving). It seems to happen regardless of whether Autopilot is activated or just cruise control. It seems much more common on hot, sunny days when highway mirages are present but it occasionally happens due to some shadow conditions. None of these situations have resulted in compromised safety but that might have been different if there had been a vehicles immediately behind us. The brakes are applied without warning and the vehicle decelerates rapidly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545426September 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
During the late afternoon of Saturday, Sep 9 on my way to Jackson, WY from Dallas, I was driving northwest on US Hwy 287 approximately between Vernon, TX and Clarendon, TX and experienced almost a dozen severe phantom braking incidents in the span of 1 hour. My windshield was clean, the weather was sunny and hot. The only thing I could see on the roadway was surface heat reflection/mirage (when the road surface gets hot and you see a mirror-like reflection). I did not experience this issue again until late afternoon on Friday, Sep 15 on US Hwy 87 between Raton, NM and Capulin, NM when I experienced 3 severe phantom braking incidents within a 10-minute timeframe. I recorded on video the 3rd incident and disengaged Autopilot/TACC for the remainder of the day. Video avail upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545401September 19, 2023
STEERING
I was driving and the steering wheel completely locked up, I could barely turn the wheel even when using all my strength. The car would only go forward and backward. I was fortunately pointed slightly towards the curb so was able to glide the car to a stop on the side of the road. There were no warnings prior to failure and I immediately lost all steering capability. The car was towed by Tesla to the service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545269September 18, 2023
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact owns a 2023 Tesla Model Y. The contact stated while driving 65 MPH with the Autonomous Self Driving feature activated, the contact briefly lost control of the vehicle when the steering wheel suddenly started to wobble, and the vehicle swayed from side to side. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 975.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545261September 18, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
Vehicle visualizations degrade over a few days following a firmware update and eventually show nothing on screen. Features such as auto wipers, traffic-aware cruise control, auto turn signals and blind spot indicators do not function. There is no warning to the driver in the car that these items are not working. While driving I am unaware if other safety features are not working (emergency braking for example). Manufacturer admits this is a firmware bug and has promised a repair multiple times. The service team has provided a temporary fix to manually reset the self driving computer each time this happens (approximately every 3 days) which requires a recalibration of the cameras rendering these features useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545211September 18, 2023
LANE DEPARTURE: ASSIST
Had my front windshield replace by dealership. While driving home on highway from dealership I turned on super cruise and the car no longer followed the center of the lane. It moved over to the left and nearly ran into a neighboring car before I over rode the lane following with the steering wheel. On an empty section of the highway later I tested and it was now driving with its wheels on the left lane line, body and mirror extending over the line into the next lane. Dealership should have checked that or at least warned me to look out for it when I picked up the car. Called Tesla roadside assistance and person on the phone told me to recalibrate camera, which I did and it fixed the problem. Calibration of the front camera was thrown off when it was remounted on the new windshield. Obvious to me in hindsight, but it did not occur to me at all when I picked up the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545141September 18, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Tesla Model Y Emergency Braking applied on a freeway while driving with Enhanced Auto Pilot putting me and my family at high risk when there was no emergency whatsoever. My lane and the lanes either side of me were free and there was no traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545071September 17, 2023
STEERING
Power steering went out twice, both from changing gears once was mid drive second time was going from park to reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545032September 17, 2023
SUSPENSION
2021 Tesla Model Y LR AWD- RUCA (Right Upper Control Arm) started to creak and squeak (sound like a very old mattress). Dealer was contacted. An invoice was sent and was quoted an outrageous repair price. Deal was informed that this is a well known issue and a flaw in the built of the part. Dealer stated: Yes, we know but you still have to pay full price for parts and service. I left the dealer with vehicle disappointed. Still to this day, I’m driving it with this horrible noise hopping nothing catastrophic will happen while driving. Also, if it was a recall, I was never notified via email, postal or a phone call.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544998September 17, 2023
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There was an update last night on my Tesla model y. I've noticed two episodes of phantom breaking after this update this morning when I was driving to work. There was a truck in the next Lane but the car hit the brakes all of a sudden on the highway when the autopilot was on active. It was at a curve on the highway. I'm assuming the car thought that the truck was moving into my lane leading to sudden activation of brakes. This could have been dangerous. Fortunately there was nobody behind me and we were safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544914September 16, 2023
STEERING, SUSPENSION, WHEELS
I was driving through a busy nyc street very slowly. Probably 10 mph or less. I was on a red light. then i moved forward when the light turned green, my handle felt weird and the car was moving side ways. I first thought it was the tire that blew off. So I immediately stopped the car and had my husband look at the tires. No holes, no pressure was lost. I thought it was so odd, so I started moving forward a little bit, again. Something felt very off. We stopped again and looked throughly and realized the right rear wheel was twisted while the other three remained straight. This is our brand new car that was just picked up 7 days ago. We just simply couldn’t believe our eyes. My whole family including my husband, my two kids (7,10), our dog and myself were in the car and I can’t imagine ourself being in the same situation if we were on a highway at a faster speed. We’d probably dead by now. I didn’t hit anything, i was going 10 mph, there was nothing on the street. And the wheel getting twisted like that just doesn’t justify anything but a defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544873September 16, 2023
STEERING
While Driving the car the steering became unresponsive, this almost created like a death situation for me. Tesla should be held accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544837September 15, 2023
STEERING
Steering wheel locked up while driving and making a turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544784September 15, 2023
VEHICLE SPEED CONTROL
I bought a brand new tesla, only to find out that it was not emitting any sound slowly driving forward, but only when in reverse. I read through the cars manual and there it says the car should make a sound moving forward under 19mph, to warn pedestrians of the oncoming tesla (my car). If the car does not do that, then to immediately contact Tesla service. I did that and Actually so was there at my Tesla service station in Burbank CA in person and they said to me, I should not worry what their own manual for the car says. The car is not to make a pedestrian warning sound forward, but only when in reverse. To be honest, that seems wrong to me. Please advise. Thank you for your time and consideration. Kind regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544655September 15, 2023
STEERING
- Failed system: Steering wheel was locked up in the middle of driving. Driver was making a right turn at an intersection. Suddenly a "Steering Assist Reduced" UI_a020 warning appeared on screen, and driver was unable to turn the wheel. No autopilot in any level whatsoever was turned on. - Safety risk: Driver hit another car due to the loss of control of the vehicle. Thankfully it happened in a city intersection. If it happened on a highway, much more damages and casualties might have been incurred. - Reproducing the problem: Right after the accident, driver was ordered to pull the car over to the side. But even after a few restarting of the car, the UI_a020 warning reappeared sporadically. From that time we completely stopped driving the car and drove it only occasionally to load/unload it to tow trucks. So we did not have much chance to reproduce the problem. We have some photos and video clips of the UI_a020 warning taken on the date of the accident. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?: Not yet. Currently the vehicle is at a Tesla Approved body shop (collision center) for repair. - Any warning lamps, messages or other symptoms of the problem prior to the failure: There was no UI_a020 warning that we recall prior to the time of the accident. This could be unrelated to the UI_a020 issue, but one day before the accident, I was trying to unlock the car using my cell phone, but the car did not recognize it. Only after turning off and on the Bluetooth several times was I able to unlock the car. This had never happened before and after.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11544632September 14, 2023
ELECTRICAL SYSTEM
My dual engine Model Y had bilateral engine failure about 1 month after purchase. While driving on highway, first 1 engine failed, then somehow drove to parking where 2nd 3ngine stopped . Concerned that 2 engines could stop working in 1 month old new Tesla Towed to Tesla repair Correction: Inverter - Front Drive Unit (Remove & Replace) Correction: Pyrotechnic Battery Disconnect (Remove & Replace) Parts Replaced or Added Part Quantity DISCONNECT,BATTERY,PYRO. (1064689-00-J)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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