Tesla Model Y Complaints

4,325 consumer complaints on file.

#11556796November 25, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
I was driving south bound on hwy90 at about 78mph using navigate on autopilot. Without warning the car swerved into a left turn lane and then slammed on the brakes when the turn lane came to an end. This caused a number of personal belongings to be damaged. Thus happened as I was on my way home from a service center visit that stated the autopilot systems were all functioning correctly. Tesla was notified immediately a d has not responded to my complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556620November 24, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Following false and phantom forward collision warning took place on Nov 15, 2023 twice on I-66W at Fairfax, VA during the afternoon with clear road conditions without any rain, or snow on slowed down traffic: 1. 2:38 pm on I-66W 2. 2:42 pm on I-66W (same trip as above) I filed bug reports with the car, and rescheduled a service appointment with Tesla's Service Center, with no resolution from the car manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556593November 23, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving north on I-5 in Northern California when the car braked twice for no apparent reason. I was using the traffic aware cruise control. The first time the car was on a slight curve to the left and there was traffic in the right lane. About two hours later I was on a straightaway with no nearby traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556558November 23, 2023
VEHICLE SPEED CONTROL
I experienced a sudden unintended acceleration while parking the car in my home garage, something I have done thousands of times with no difficulty. I had this brand new car for a 12 days before it smashed through my garage wall. My garage is a fairly tight fit, so as I always do, I partially entered the garage and stopped to make sure that the side mirrors were going to clear the garage entrance. Then, I lifted my foot off the brake in order to start moving forwards again, at which time the car suddenly accelerated like crazy through the remaining 12 ft of space, smashing the cabinetry through the rear wall of the garage. The car, my garage, and laundry room were severely damaged. I complained to Tesla about this vehicle problem, but they just say there are no problems with the car, and it must be the driver’s fault. They are implying that I floored the accelerator, which is nonsense. I have been driving for more than 40 years, and I do not floor the accelerator while parking in my home garage. This type of sudden unintended acceleration is a danger to public safety, and this matter has to be thoroughly investigated, and a solution has to be found to fix the problem.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11556556November 23, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom braking occurred while traveling eastbound from Austin to Houston on US 290. Vehicle was traveling 76mph and slowed to quickly to 55 mph for no reason. There was a highway overpass about 75 yards away which may have triggered it, but no vehicles around us. Scared my wife and kids!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556484November 22, 2023
SERVICE BRAKES, HYDRAULIC, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Tesla Model Y. The contact stated that while his grand-son was driving 40 MPH with his friend in the front passenger's seat, he depressed the brake pedal as he was approaching a stopped-occupied vehicle. A light indicating that the brakes were engaged illuminated, but the vehicle failed to respond. Additionally, the automatic emergency braking system failed to engage, and the vehicle crashed into the rear of the vehicle in front of him. The air bags deployed. The contact's grandson and his friend were able to exit the vehicle. The vehicle then turned off and locked, which rendered the vehicle unnoticeable by oncoming drivers. Another driver who noticed the incident parked behind the vehicle and activated the hazard lights to prevent other drivers from crashing into the vehicle. The contact's grand-son sustained a burn on the right hand from the driver's side airbag deployment. The friend and the other driver did not sustain any injuries. A police report was filed. The contact's grand-son received first aid assistance from the ambulance. The vehicle was towed to a Tesla collision center, which denied assistance. The vehicle was then towed to a Collision center that was certified to work on Tesla vehicles. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 8,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11556471November 22, 2023
VEHICLE SPEED CONTROL
Respected Authorities, We bought Tesla Model Y in May of 2023 with our hard earned money, and next day or so we noticed a big paint mark on this brand new car.. Upon following up few times, Tesla agreed to repair this but they damaged further and after repeated visits, they agreed to replace the seat cover.. However, while replacing the cover, they damaged the side door coverings. Again after lot of follow up they agreed to replace that part as well. So, we thought we are happy but later we had to face very scary situations with this faulty car. The steering car completed locked while driving and had to face very dangerous situation. We are fortunate that the traffic was low in the street road, and if it was in highways, then it could have been fatal. Earlier, when we are reversing the vehicle in the garage the vehicle didn't turn well enough and the driver side mirror was hit the garage siding, and earlier to that when we are turning the car to the neighborhood the tire got touched to side walkway and threading was damaged. We strongly believe these could be the result of the steering wheel on and off locking in second which we are not sure at that time. As model y is new to us, we are not sure how that drives but now understand the issues clearly. We humbly reported all the above to Tesla Service, and they wanted to do steering wheel issue only and charge the other two... The important thing here is we were saved earlier due to the steering wheel issue but not sure if I we feel safe driving this car again. Kindly help us get some justice, and it would be appreciated if they take their car back and return our money in full. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556328November 21, 2023
STRUCTURE, CHILD SEAT
The contact owns a Britax, Model number: e1a267, Model Type: Advocate, and was manufactured on December 20 2020. The car seat was being utilized in a 2021 Tesla Model y The contact stated that while she was washing the covers for the car seat, she noticed that the metal bar at the rear top of the car seat had rusted. The car seat had not been repaired or replaced. The manufacturer was made aware of the failure and advised that the rust was actually discoloration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556160November 20, 2023
POWER TRAIN, ELECTRICAL SYSTEM
I purchased the car and took delivery on 12/29/2022 where immediately I noticed while driving the car home that there was a high pitch creaking sound from what I think is the front drive unit of the car. I have brought back the car to the service dealer over 8 times to rectify the concern of the noise. There were many service technicians that heard the sound while I test drove before the car went into service and they all acknowledged the sound and said it was not normal. However, the service techs had picked and choose which item they thought on the car that created this sound and this is documented on the service receipts/invoices. They kept taking my car apart and replacing parts on the car and when I would pick up my car the sound was still present int he car. Now I have had the car for 11 months and now the sound is STILL present and Tesla has no fix for this. The last service I brought the car in for for this high pitch sound and they replaced the front drive unit and still the noise is present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556130November 20, 2023
STEERING
Steerling wheel malfunction, can't control.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11555911November 19, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving in my Tesla Model Y to my sister's house. I went to park, stopping with the car facing the garage. Then, it suddenly accelerated and sped through the closed garage door. It slammed through the door, hit the walls, damaged the house and staircase and then finally stopped. It was so fast that I felt like it happened in a fraction of a second. like sitting in race car or ride I reported the incident to tesla on November 8th, the day this happened, and was asked to send pictures. I was told someone would contact me within a week, but I still haven't heard back from anyone. Currently, the vehicle is at a Tesla authorized collision center, and no one has looked at the reported issue. Collision center sent estimates for the repair
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11555903November 19, 2023
VEHICLE SPEED CONTROL
On the highway I set my cruise control. It registers as the max speed on the tesla screen. Regularly the max speed changes very suddenly and the vehicle brakes. For my most recent trip drove on the highway and this happened 3 times. The max speed changed from 78 mph (the speed I set it at) to 40 mph. Another time it changed to 45 mph and a third time to 55 mph. Sometimes there are cars directly behind me when this happens. The sudden change in speed on a highway is very dangerous. I have also reported this to Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555895November 19, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
What component or system failed or malfunctioned, and is it available for inspection upon request? Emergency Breaking in Autodrive mode. How was your safety or the safety of others put at risk? My car auto breaked hard for no apparent reason when I was driving at 75 MPH on an open highway. Has the problem been reproduced or confirmed by a dealer or independent service center? There are plenty of articles online about Phantom Breaking. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, this happened yesterday morning on 11/18/2023. I plan to report this to Tesla today as well. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Not a single warning and this was the first time that this has happened to my vehicle. I was driving using auto drive at 75 MPH on highway at 8:45AM on 11/18/2023. All of a sudden, and for no reason, my Tesla Model Y slowed down within 3 seconds to around 45 MPH. This was completely unexpected as no other car, debris, person was near me. When I got. home that day, I read about phantom breaking with the Tesla. What happened to my car is yet another example of phantom breaking. This could have caused a major accident if there were more cars on highway at the time. Luckily no one was injured, but my daughter and I were in shock and shooken up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555855November 18, 2023
STEERING, SERVICE BRAKES, LANE DEPARTURE: ASSIST
I was driving at 64 mph utilizing the Adaptive Cruise Control and Autosteer (Beta). I was in the first of a two lane divided highway with no vehicles within 1000 feet in front of me and several cars passing me on my left. Fortunately, I had both hands on the wheel at the 10 and 2 positions and have good arm strength. Suddenly, abruptly and violently the car took over the steering and braking swerving to the left about a foot or so then applying the brakes hard while simultaneously turning the front wheels about 65 degrees to the right. I believe another vehicle without the Tesla's low center of gravity would surly have rolled over. I was now heading across the breakdown lane towards the guardrail. With great effort I took over control of the steering just 1-2 feet from the guardrail pulling hard left and pressing down on the accelerator (to release the brakes) causing a second roll over feeling. I then turned right to straighten the car out and continued down the highway in the same lane without contacting any objects. I felt the violent nature of the swerving in my lower back and left arm. The car did not want to release the steering to me. I have no evidence other than the experience of my wife and me. I was coming off a white concrete bridge deck with a slight left curve without any lane markings. At the moment of the incident the bridge deck was covered with a large area of black tar. I believe these two factors caused the car to go into some kind of avoidance maneuver. I also believe a lesser capable driver may have been killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555823November 18, 2023
STEERING
Steering assist reduced. The steering wheel completely stopped working in the middle of a drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555805November 18, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My car has had a problem with TACC since the day I bought it. Brakes aggressively in what should be a normal driving situation. For instance, when I pass a semi truck on the interstate with my own lane in front of me, the car will slam on the brakes when it is beside the truck. Highly likely to cause a rear end collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555673November 17, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On October 24, between 8:45 and 9:05 am, I was traveling on the highway with cruise control on and the car suddenly braked going from 75 to 30 rapidly. It was only me pressing the accelerator that kept it from coming to a complete stop. Fortunately, there was no one close behind. There wasn’t any traffic around me. I was passing an exit. I reported this to Tesla and they remotely investigated but said that the related cruise software and hardware was operating normally. This is extremely dangerous! I’ve checked Tesla forums and this is a known problem that they don’t seem willing to address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555594November 17, 2023
STEERING, LANE DEPARTURE: ASSIST
I was driving my tesla model Y on the highway and suddenly the steering wheel turn 90 degrees and crash my driver side with the back of the car in the lane to the right. The night before the accident there was a system update for the car. no warning were made by the car
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11555534November 16, 2023
STEERING
Got into the car, put it in drive. Warning something like "steering assist not available". My wife was driving and could not turn the steering wheel. I made a service appointment and they returned an estimate for replacing the "PT SENSOR, HIGH PRESSURE (1510047-00-C)" qty 2 and the "PRESSURE TEMPERATURE SENSOR - LOW PRESSURE(1510048-00D) qty 1 and "WASHER, 1/2, STL ZN,SEAL.(1111739-00-A) qty 1 under warrantee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555490November 16, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On September 23rd our vehicles cruise control stopped working. We submitted a service request to Tesla and they scheduled a service appt for October 16th. They later cancelled this appt saying that it is a known firmware issue that would be corrected in a future, undetermined, firmware update. On November 16th we took the car to a Tesla service center and they confirmed it is a firmware issue, but could not correct it. We have now been without the adaptive cruise control function on our car for over 2 months with no idea when or if this problem will be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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