Tesla Model X Complaints (2023)

192 consumer complaints on file.

#11563674January 5, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
I was the passenger in this Tesla. When we turned the Tesla accelerated and the driver tried to brake but she screamed to me they weren’t working. The Tesla slammed into the back of my parked SUV and pushed my parked car and us through the garage and my car through the back brick wall. We were both at high risk of possibly dying in the car crash. We suffered injurys and still are suffering. There has been a recall on the model Tesla’s brakes I will attach a picture. Some of the questions are unknown because I was the passenger of the car.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11561599December 23, 2023
STEERING
The horn is now activated by a small button, missed it a few times during emergency situations, it needs to be by the center hub! The turn signals are also by the buttons, easy to make mistakes during emergency maneuvers when there is no time to look down. At least place the buttons on each side of the right thumb wheel, so to easily build muscle memory without looking at them. For safety, please demand Tesla to make such retrofits. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561386December 21, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owned a 2023 Tesla Model X. The contact stated that while driving into her driveway, the vehicle unexpectedly accelerated, and conversely, with the brake pedal depressed to the floorboard, the vehicle failed to come to a complete stop. As a result, the vehicle collided with the rear of another vehicle parked in the driveway, sending the other vehicle careening into the garage. The air bags did deploy. A police report was filed, and injuries were reported. The occupants transported themselves to an area hospital for treatment; the contact was treated for a broken hand and two broken ribs, and the passenger was treated for bruising and a sprained ankle. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss. The manufacturer was notified of the failure but did not assist. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V679000 (Electrical System, Service Brakes, Hydraulic), but the VIN was not included. The failure mileage was 5,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11561295December 21, 2023
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2023 Tesla Model X. The contact stated that while attempting to park the vehicle in a parking lot, the vehicle independently accelerated and crashed into a supermarket door without warning. The air bags deployed upon impact. The contact was taken to the hospital for a checkup but did not sustain any injuries; no other injuries were reported. A police report was filed. The supermarket door was damaged as a result of the accident. The vehicle was towed to a dealer where it remained in their possession. Recently, the contact received a notification of NHTSA Campaign Number: 23V679000 (Electrical System; Service Brakes, Hydraulics) which was linked to the vehicle failure. The contact called the dealer about the recall and was informed that the part remained on backorder. The manufacturer was made aware of the issue. The vehicle had yet to be repaired. The failure mileage was approximately 100. Parts distribution disconnect.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11561218December 20, 2023
SERVICE BRAKES
The brake pedal feels off due to low brake fluid
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557819December 1, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Tesla Model X. The contact stated that while driving 70 MPH with the cruise control feature activated, the braking system erroneously activated causing the vehicle to abruptly stop in the middle of the highway. During the failure, there were no other vehicles or objects nearby. After shifting into park, the contact was able to restart the vehicle and continued driving. The cause of the failure was not yet determined. The local dealer was contacted. The manufacturer was not yet notified of the failure. The failure mileage was 4,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554948November 13, 2023
UNKNOWN OR OTHER
Driver ahead of me went to turn into wrong way/ one way st, immediately decided to turn back into my lane. The horn is a small button and mashing on the right side (as tesla suggested) resulted in the auto pilot turning on, windshield wipers, and voice control. All which didn't work and prohibited me from reacting. The horn needs to move back to the middle where it has been for centuries, mashing doesn't work as it was more dangerous than if the horn had just been where it was supposed to instead of a tiny button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554679November 11, 2023
UNKNOWN OR OTHER
Couldn't find little horn button in an emergency. Horn should be activated by center push on steering wheel, not some random little button that is hard to find in an emergency when the wheel is not straight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551125October 20, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Interior rear light constantly blinks spontaneously while driving. There is no control to turn this light on or off. I have scheduled repair with Tesla and they have not fixed the issue. When I drive at light I get distracted by the strob light effect effect of this blinking slight. It’s on land off for no reason whether I’m driving or parked with the car powered off and all doors locked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550533October 17, 2023
STEERING, UNKNOWN OR OTHER
Horn should be relocated to center of steering wheel from small button on steering wheel. Very dangerous in times of emergency, as hand goes directly to center of steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548846October 7, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES
Using Tesla Autopilot I was passing a semi truck on Ohio Turnpike and as I was right next to the semi truck my Tesla suddenly started to flash red warning light and make a loud squealing sound and began to rapidly decelerate. Luckily no one was right behind us or likely a rear collision would have occurred. The semi truck was a little closer than normal to me but was still within its lane. This happened twice that day so I stopped using Autopilot as it was dangerous and very frightening to me and my passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545772September 21, 2023
VEHICLE SPEED CONTROL
As I drove my Tesla Model X Plaid into my driveway towards the garage to park, the vehicle suddenly accelerated itself (I have FSD but wasn’t using it at that time) and drove into the garage door as it was still opening, slamming and crushing into all the items that were on one side of the garage. When I quickly realized what was going on, I slammed the brakes and made the car stop. My daughter luckily was waiting for me on the stairs of the garage. If she were standing in the garage instead, it would have been fatal. I have already called Tesla about the incident and they said someone will visit and take a look in about a week. This happened on Sunday Sept 17th 2023 around 8 pm. When I bought the car in Dec 2022, as soon as I took the delivery of the car, I have experienced the front driver and passenger windows that kept opening by themselves multiple times. I had called Tesla and they replaced both the doors and it didn’t happen again after that. I asked the technician at the time that if the car can’t control such small things, how can I trust my life with its FSD? He assured me that this was the safest car and had multiple sensors that are constantly monitoring the safety of the car, but in my case I am shocked to see that the sensors didn’t do anything to stop when the car slammed itself into the garage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11539667August 20, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER, UNKNOWN OR OTHER
Touch capacitive buttons on the steering wheel and doors are major safety hazard. The touch buttons on the steering wheel for critical functions like blinkers, headlights, wipers and the horn are all moving with the steering wheel (so you have to look down to locate these critical functions while still moving, especially if you are turning at all), and worse, these buttons sometimes fail to activate even when you do push them. I have several times tried to turn on my blinker for a sudden lane change due to a hazard ahead, and the blinker does not respond / activate. My wife was driving and someone started to run a stop sign in front of us - I yelled "HIT THE HORN!" and she replied with "I CAN'T FIND IT!!!" (we were driving on a bend in the road, the steering wheel was not in the neutral position, and the horn is a tiny touch capacitive button). The button on the driver door to get out is the same or very similar, and I have a 30 second video I can forward you of how this button can fail to respond. In the video, you can see the tip of my finger bend when I first touch the button, I move my finger all over and around the button, and nearly 15 seconds later, the button finally responds and opens the door. The driver door also pops out about 10 degrees when it does open, then becomes very stiff and you have to push hard to get the door to open the rest of the way. The button for the headlights is also a safety issue - if you push and hold the headlight button for too long, it locks the high beams on, instead of just flashing them (or a long duration flash). When you push the headlight button, a menu pops up on the bottom center portion of the center screen, that will allow you to toggle automatic high beams on and off, but when moving, it is only there for 2-3 seconds, and the buttons are extremely small, making it hard to change settings for the headlights safely (must look away from the road, and try to hit the small buttons while moving / bouncing around).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539077August 17, 2023
STEERING
I'm not sure why NHTSA let Tesla remove the horn from the center of the steering wheel. Its now a button on the steering wheel. This is literally something Tesla is trying to fix that i'snt broken. The horn is a critical safety feature. Now that its a button its next to impossible to honk the horn while turning. There are certain tactile features that we drivers have all grown accustomed to and now they are being taken away and making the driving experience more dangerous for the driver, passengers and other vehicles/ pedestrians/ bikers. Please mandate that Tesla keep the horn in the center of the wheel so that we can hit it when its really needed instead of miss critical (mili)seconds looking for the button. I would also encourage you to consider mandating that the buttons on the wheel for signaling also be mandated to stay on a stalk. Most of the time the buttons are sufficient, except again when you're making two quick turns...you shouldn't have to look at the wheel in order to figure out which button signals left and right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537872August 11, 2023
STRUCTURE:BODY
The contact owns a 2023 Tesla Model X. The contact stated while the vehicle was parked, he noticed the rear fender had detached and fallen onto the ground. The contact stated that the driver's side front wheel well had also detached from the vehicle. The vehicle was taken to the dealer, where the parts were put back in place using adhesive. The contact stated that the front fender had detached previously but had been reinstalled using adhesive. The contact was unaware of the cause for the failure and why the dealer was using an adhesive to reinstall the parts. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,649.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536779August 6, 2023
BACK OVER PREVENTION: WARNINGS
I have a 2019 Tesla model 3 with ultrasonic sensors and the parking assist system is great. I always feel like I can trust the system and the reported distances. My 2023 Tesla model x has no ultrasonic sensors and the parking assist system is terrible. So many false positives and false negatives that I just ignore the system. I have to park just by my own eyes and judgement. This puts my own car, other cars and private property at increased risks of collisions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536513August 4, 2023
STEERING
The power steering appeared to fail, and the wheel is locked in a semi straight position. It requires tremendous force to turn the wheel. This is a major safety issue to have this happen while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529862July 1, 2023
LANE DEPARTURE: ASSIST, VEHICLE SPEED CONTROL, STEERING
Full Self Driving suddenly speeds up while waiting at red lights
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11527946June 20, 2023
ELECTRICAL SYSTEM, VISIBILITY
The contact owns a 2023 Tesla Model X. The contact stated that the center display had been malfunctioning since purchasing the vehicle new. Additionally, the contact stated that the windows would go up and would go down independently. There was no warning light illuminated. The contact stated that while driving 25-30 MPH, several alarms sounded, and the steering wheel attempted to turn independently, nearly pulling the vehicle out of the lane. The contact stated that the Driving Assist features were turned off at the time of the failure. The vehicle was taken to a Tesla Service Center, who informed the contact that they had reset the operational center system software; however, the contact stated upon operating the vehicle after the service was completed, the music that was playing prior to the service resumed. Additionally, the failure persisted. The contact stated that he believed that the service was not completed properly. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527534June 17, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
When driving at highway speed and using cruise control, the car periodically applies its brakes. Sometimes it will only do so for a second or two, then return to the cruise control speed; other times it will continue longer and I will have to intervene by applying pressure to the accelerator pedal. In shorter "phantom braking" episodes the speed may only be reduced by five or ten miles per hour; in longer episodes it could drop by twenty miles per hour before I intervene. I have driven the car for almost three months and have experienced this no fewer than twenty times. To be fair, I have driven almost nine thousand miles during that time, so I have spent a considerable amount of time on highways. When communicating with Tesla's service department, I received a reply message reading, in part: "... slowdowns for apparently no reason are generally caused by a few reasons ... This can easily be overridden by pressing the accelerator pedal ... There are no faults with any of the driver assistance hardware in the vehicle ... these behaviors are a limitation of software in the system ...A service visit is not needed at this time." I have owned cars for almost forty years and have never had these issues while using cruise control. That Tesla finds this acceptable is absolutely not acceptable. I believe it is an unsafe condition, as I have no control over drivers behind me and how they may act in the case of my car decelerating for no apparent reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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