Tesla Model X Complaints (2023)

192 consumer complaints on file.

#11622857October 31, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Episode #2 'Near-death-Experience" Tuesday[XXX] Tesla Model X "Auto Steer" abruptly Stopped on [XXX] between 1.10PM - 1.15PM Sent a message to Tesla around 1.30pm, Exactly the same scenario happened on [XXX]. Coming from [XXX] going to [XXX] , after 10-15 seconds, car STOPPED abruptly. I do not know what happened and still shaken from Episode #1, this incident happened with in 2 weeks apart. After Tesla's review, it was noted that Autopilot was not active at 1.30pm. Tesla can't do anything about this incident, as it is under Beta version and it is the responsibility of the driver to be aware of such situations and should take full control of the vehicle. At that time in this situation, what control I have to take immediate control of when car stopped abruptly. Luckily no vehicles were coming behind and survived second time. Laptop screen blank, pressed gas pedal, breaks and after 30-45 seconds, laptop screen started showing up on the left side panel and quickly drove from the ramp. Basically malfunction of the software and/or a glitch caused car to stop abruptly. Now. we are shaken and worried what to do and go to work and do other chores. We have two Tesla and we are totally lost, now what to do and what options to choose for driving. Based on details posted on internet and number of complaints filed, it looks like that no action has been taken. what are the next steps from Tesla's perspective and NHTSA? F In the last couple of years, more than 1500 hundred complaints have been filed, fatal accidents and people died. Your help is much appreciated so that more lives could be saved, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622851October 30, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Episode # 1: Sunday, [XXX] NEAR-DEATH-EXPERIENCE 2 times in 2 weeks while driving Tesla Model X 2023 with FSD. Both myself and wife were travelling and coming from Toronto to Lake George, NJ All of a sudden car STOPPED in the middle of the highway. Laptop screen was blank. In the mean time, turned on the Emergency Light. After a minute or so, white UTE came (white) color came behind us with in less than a minute came from behind but he was able to steer on the left, honked couple of times and drove. I started panicking and do not know what to do and kept on saying what happened, what happened,,.... and at the same time, my wife asked me to pull car aside quickly otherwise someone is coming from behind is going to hit and that is going to be the end of our life (die) in a crash. Somehow started pedalling gas, break and then noticed laptop screen lightning up and quickly put the car in Drive and pulled the car on the right hand side (extreme right) and no service lane. Pulled the car partially on road and partially on the road. Reached Lake George late evening and stayed in Sleep In & Suites, Queensbury, stayed over night, Monday and left Sleep In on on TUesday, [XXX]. I just drove couple of miles and was not feeling and was looking unstable and wife did not let me drive all the way from Lake George to New Jersey. As we parked our car at Quick Chek for a short break for few minutes. She noticed that instead reversing car from the car park and put car in Drive and immediately applied breaks and at that time she did not let me drive. As soon as we reached back and went straight to our son's house and as our son is a Dr., and when told him about the episode he took me straight to Jefferson's ER worrying that I may have small strokes. Emergency admitted me in the hospital and started diagnostics e.g., CTC, MRI and other blood tests. Next day they released from the hospital and referred for a followup to Neuro Dr. Next day reported to Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621353October 22, 2024
UNKNOWN OR OTHER
The implementation of buttons on the steering wheel for turning signals and horn is a safety concern. Those buttons are capacitive type touch switch, no tactile feedback. Often hard to locate when not driving in a straight line. The buttons also hard to read under some light conditions, and easy to activate by mistake. This could could increase the safety risk of the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620223October 16, 2024
STEERING
The horn button on the steering wheel is not mechanical and is located outside of the center steering wheel location. This poses a serious risk to driving as the horn button is very difficult to reach when turning the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617549October 1, 2024
STEERING, SUSPENSION
After messaging Tesla due to noise and vibration, they reviewed the videos sent and preliminarily diagnosed the issue a control arm problem. They then stated that instead of having it assessed to determine the extent of the problem, that it was ok to drive and to wait 39 days in order for the problem to be assessed. I attempted to call Tesla they continually put me on hold for extended times up to 1 hour long without speaking to anyone. They state the manager call but none has called to follow up. I do not feel like driving with control arm issues is safe without having the car formally assessed. It is unclear why Tesla is pushing back on this. Waiting 39 days for this is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617055September 28, 2024
STEERING, UNKNOWN OR OTHER
The steering wheel horn is a small button on the side rather than on the middle of the steering wheel. Because of this, in an emergency where I was about to be hit in a T-bone vehicle accident, I tried to hit the horn to alert the other driver but was not successful in doing so. I find it dangerous to not have the horn available on the middle of the steering wheel, or at minimum a more easily accessible button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616856September 27, 2024
UNKNOWN OR OTHER
Regarding the horn location on the steering wheel: When the steering wheel is not straight, it's difficult to locate the horn button without looking down. It isn't even a physical button. The driver has to use the finger tip to feel for it. In an emergency, there's no time for this. There have been numerous near-miss accidents due to the need to look down to find the horn button. It's purely luck that we haven't had a serious accident. The horn's position is both ridiculous and dangerous. Some Tesla owners have complained to the NHTSA about the horn's location. Tesla company told me that they couldn't change to horn button to the center where the airbag is just like the rest of the world. This is a matter of saving lives. They refuse to make any correction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613333September 8, 2024
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1.Tesla failed to adequately warn us that the 6 sensors in the front and back of the 2023 Model have been removed. Comment from Tesla Collision Center team in Carlsbad: "We both understand the calibration issue won’t be fixed overnight. A program should be in place to educate customers on the change from sensors to cameras." 2. Objects and images in the rear camera are much closer than they appear and the camera sensors do not work properly. Where was this warning when we bought this car? From Jared's Tesla Service report: "There are certain feature limitations which can trigger warning messages and cause some inaccuracies when using this feature. Service Engineering is aware of these issues and is working towards implementing improvements via future firmware updates." 3. As a result of Tesla's failure to warn us, I relied on the rear camera and camera "sensors" and backed into the corner of my neighbor's open garage causing $6,322 in damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613256September 7, 2024
LANE DEPARTURE: WARNING
2023 Tesla Model X repeatedly and frequently provides distracting false lane departure warning. A sudden loud noise is generated and the display flashes red. However there is no lane departure occurring when this warning is being generated. Has happened over 20 times in the last 2 to 3 months. Display additionally states "corrective steering applied", however there is no force in the steering wheel. Tesla states this is by design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611406August 28, 2024
UNKNOWN OR OTHER
HORN BUTTON PLACEMENT ON STEERING WHEEL IS EXTREMELY SMALL AND NOT ON THE CENTER OF THE STEERING WHEEL. EXTREMELY DIFFICULT TO FIND AND ACTIVATE IN AN EMERGENCY. ALSO HAARD TO PINPOINT WHILE TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611168August 27, 2024
STEERING
The horn placement on the steering wheel is on the side as a haptic touch button and not in the center of the steering wheel as an airbag horn switch, probably the only car and model with such button. It puts everyones safety at risk. If somebody is trying to make a bad merge into my lane and i have to honk in emergency , the hand by intuition goes to the center of steering wheel. Even if the hand goes to the side, because of emergency maneauver several buttons get pressed resulting in loss of precious time for me or the other driver to maneuver out of the lane, This happened with me today and i narrowly escaped the accident. This needs to be fixed ASAP before any bad thing happens with someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608135August 13, 2024
UNKNOWN OR OTHER
The horn on this vehicle is a tiny haptic button on the right side of the steering wheel instead of being a large (or multiple) big real buttons in the middle of the wheel. This is a glaring safety issue because it's very difficult to find. The difficulty compounds when under stress or when turning the wheel tightly in a parking lot. At that point it's almost impossible to find the button. Before purchase Tesla told me that I'd be able to swap this steering wheel out for an updated one with a practical horn for $250. I've contacted Tesla monthly for almost a year and I keep getting the same run-around --- that they are not currently allowing the swap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604297July 24, 2024
VEHICLE SPEED CONTROL
The contact owns a 2023 Tesla Model X. The contact stated that while stopped at the driveway and waiting for the gate to open, the vehicle inadvertently accelerated, struck the gate, and came to a stop. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603890July 22, 2024
UNKNOWN OR OTHER
Unable to locate the touch area for the horn in an emergency situation. A couple of times I had a vehicle backing into me, and could not find the horn. In an emergency situation, you need to keep your eyes on the object and not be looking around the steering column where to touch. After dark, it is totally impossible to find. I find it to be a significant safety concern. Now that Tesla is finally releasing ‘24 model X with the center horn I personally think Tesla should replace non-center horns/wheels at no charge if customer desires. Thank you for your assistance in this manner to create a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603603July 21, 2024
UNKNOWN OR OTHER
In this model, horn is a small touch button to the right side of center. In the event of emergency- this cannot be easily located. I almost had a crash trying to take off my eyes from driving to find the small horn touch button. The horn should be moved to center of steering- like they finally did for 2024 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602999July 17, 2024
STRUCTURE:BODY
The trim surrounding my two front wheels, as well as part of the trim on my rear passenger-side tire, popped completely off of the vehicle while driving through a typical rain storm in Central Florida. That is a total of three pieces ejected during the normal course of driving. Part of the trim on the driver's side was protruding, but seems to have snapped back into place. There wasn't a lot of wind, visibility wasn't that poor. Other vehicles had slowed down, as did we, but it was not an abnormally strong storm from our observation. I didn't see any other vehicles we encountered shedding parts like I was. We didn't hydroplane at any point during the drive. The following day, Monday [XXX], I drove down the same road and retrieved the front passenger side piece of trim off of a sidewalk; I failed to locate the other two pieces. I believe this is a safety issue if parts of my vehicle can pop off during a simple rain storm, something that occurs nearly daily during the Summer where I live. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602998July 17, 2024
AIR BAGS, UNKNOWN OR OTHER, SERVICE BRAKES
Description of the Problem: Component/System Failure: On [XXX], while using the Full Self-Driving (FSD) feature of my Tesla Model X, the vehicle experienced severe phantom braking and unexpectedly veered off the road near Rio Vista, Antioch, CA. The failure appears to be related to the FSD system, braking, and steering. The vehicle is currently in Tesla’s possession and available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Safety Risk: The malfunction put my safety and the safety of others at significant risk. The sudden phantom braking and veering off the road could have caused a serious accident. Fortunately, there were no immediate external damages or injuries, but the incident highlighted a critical safety failure. Reproduction/Confirmation: The problem has not been reproduced or confirmed by an independent service center. Tesla has had the vehicle for over three weeks, claiming to conduct a diagnostic check, but has not communicated any findings. Inspection: The vehicle has been inspected by Tesla, but no results have been shared. No inspections have been conducted by the police or insurance representatives as there was no collision or external damage. Warning Lamps/Messages: There were no warning lamps, messages, or other symptoms prior to the failure. The incident occurred suddenly and without prior indication of a malfunction. Summary: The incident highlights a severe malfunction in the Full Self-Driving system of my Tesla Model X, posing significant safety risks. Tesla’s lack of communication and failure to provide a loaner vehicle during the extended diagnostic period is unacceptable. I am requesting NHTSA’s assistance in addressing this safety concern and ensuring a thorough investigation.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11600483July 9, 2024
SEAT BELTS, ELECTRICAL SYSTEM, AIR BAGS
I just had a forth occurence of the "safety restraint system error" message on my Tesla. I say forth, because the three times previous, I had to go into Tesla to have them "fix" the issue, only for it now, to happen again for the 4th time. I don't think this is a small issue, and you guys need to know about it. Not sure, this is just faulty service teams, or inexperience, or. they are just failing to fix it properly. But given that the messaging has to do with seatbelts and/or air bags, I think this is pretty important.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598343July 2, 2024
STEERING
My Tesla vehicle is equipped with a yoke (instead of a steering wheel), and a small button for the horn on it. Last week while making a (legal) u-turn, another vehicle suddenly entered my lane. I tried to honk the horn to alert the driver, but given the awkward position of the yoke (in the middle of the u-turn) and off-center placement of the horn button, my hands could not find the horn button and I was unable to honk the horn in time. I came a few inches away from hitting the vehicle and sustaining thousands of dollars in damages. The placement of the horn button on the yoke is a serious safety issue, especially in such situations. I would like Tesla to replace it with a standard steering wheel with a horn in the middle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597813June 30, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Placing the turn signal 'buttons' on the steering wheel makes them impossible to use when the wheel is not centered. While driving parking lots and roads with immediate left/right turns and or intersections it is impossible properly signal while driving this vehicle in it's current condition. By not being able to signal, it increases the likelihood of a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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