Tesla Model X Complaints (2023)

192 consumer complaints on file.

#11525814June 7, 2023
AIR BAGS, ELECTRICAL SYSTEM
My vehicle has had a multitude of errors for 5 months now about the safety systems being disabled, seat controls malfunctioning, etc. Tesla refused to repair the car (despite only being months old) because I had requested a buyback due to other electrical issues with the vehicle. The driver facing errors (ones shown on the screen that the driver would see) simply said "Safety systems disabled". I contacted Tesla about this months ago and after they pulled the logs from the car, I was assured it was just a generic error and assured me that the car was safe to drive. Today, I found out how to access "service mode" where I could read ALL of the service alerts. It turns out the vehicle is reporting electrical "resistance too high" errors with the airbags which is clearly a safety issue. These errors go back months and were present when Tesla lied about the vehicle being safe to drive. Could the electrical issues cause the airbags to not deploy in a crash or, worse, deploy when they should not which would likely result in a crash? The errors appear to indicate that as they state "The left seat airbag may not perform as designed" and "The farside airbag may not perform as designed". Meanwhile, it's been nearly 5 months since I requested the buyback from Tesla due to this vehicle not being safe to drive, breaking down repeatedly, etc, and they have STILL not responded to my requests. I am at a loss as to how a car manufacturer can get away with such egregious behavior that puts their customers in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525567June 6, 2023
EXTERIOR LIGHTING
The headlight high beams do not properly light upward and the service center refuses to replace the headlight. They also had another new car the same way. Both defective which is a manufacturing problem and safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524952June 1, 2023
TIRES
Again I recently purchased new tire from Tesla in January 2023 In May 23rd 2023 I had another flat tire while driving - This time technician showed me that tire had a tear inside wall - and It must be a defect in material since Tesla does NOT cover tire warranty I had to pay for it again I replaced 3 tires since November 2022 till now in my new Tesla I believe this brand of tire should be recalled and replaced at free of charge
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524949June 1, 2023
TIRES:SIDEWALL
Purchased new Tesla in November 2022, however noticed bulging in the side wall in Left rear tire. Went to Tesla service center again was told that they do NOT provide warranty tire - again purchased new tire again again I do not feel that I did anything to contribute to the bulging in the tire wall I believe the tire was defective and I am very dissatisfied with this brand of the tire replaced 2 tires in 3 months in ownership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524945June 1, 2023
TIRES
Flat tire in Left driver side after the cornering - called the Tesla road side assistance and was given spare tire however was charged full price for the new tire since Tesla does NOT honor tire warranty only after 2+ months after the pick up of new car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523229May 22, 2023
STRUCTURE:BODY
I recently traded in my 2017 Tesla Model X for a 2023 Tesla Model X. I am concerned the falcon wing doors on the 2023 Model X do not have the same safety features they did on the 2017 Model X, posing greater risk of injury and harm. My 10 year old daughter suffered a concussion when the falcon wing door opened, failed to detect her standing nearby, and hit her on the head. I brought the car into my local Tesla service center where we reproduced the behavior of the falcon wing door. I stood close to the door while a tech and sales representative observed as it hit me while it opened. However, after leaving the car with the service center to be evaluated, Tesla concluded the falcon wing doors were functioning as expected and told us it is our responsibility to stand clear of the doors and that while the doors have sensors, they do not cover all areas around the door. I escalated the claim beyond the service center to an internal Tesla engineering team and received an identical response. I am concerned that Tesla is not willing to reassess the sensor coverage of the falcon wing doors and that these doors could cause more harm. I drove a 2017 Model X for five years and never experienced a safety issue with the falcon wing doors. The doors on my previous Model X would stop if they detected the slightest obstacle. We always felt safe using them. The sensors seem to have changed on the 2023 Model X and the falcon wing doors are far less sensitive to objects and humans. This is very concerning. What is more concerning is Tesla's response indicating they don't intend to do anything about it. The falcon wing doors are heavy and automatic. They aren't manual doors that are easy to control. I believe it is Tesla's responsibility to make these doors as safe as possible and integrate complete coverage with door sensors. I am submitting this complaint in the hopes that it will result in getting Tesla to improve the safety of the falcon wing door sensor system.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11517393April 17, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There was not an incident. But the vehicle is not so safe. The driver needs to move eyes from the road for many normal functions like wipers, horn, high beam. In addition, using the phone is dangerous because all the information is displayed on the main screen and requires the driver to look away an select options. This should be displayed in the dash board behind the steering wheel (like it was in prior models)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516742April 12, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 Tesla Model X. The contact stated that the vehicle displayed that a software update had been completed; however, the software update showed that the software was outdated. The update confirmation was displayed even though a software update was not performed. The contact stated that the screen displayed distorted images of the lines on the road and the vehicles nearby. The images were also moving around on the screen. The manufacturer was made aware of the failure. The approximate failure mileage was 1,942.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515672April 5, 2023
VISIBILITY/WIPER, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
The windshield wipers, which are automatic only do absolutely NOTHING when it is raining. The only thing I can do is hit a button on the steering wheel each time I need the wipers to clear the windshield. Tesla claims is it working as intended...which apparently is not at all. When it began raining the last time I drove the car, it was nighttime and I had to stop in the middle of the road because the car gets overwhelmed when you hit the wiper button too many times in a row and it stops wiping entirely. This is very unsafe. And here is the much worse issue. The automatic emergency braking triggers randomly all the time. If there is a shadow across the road, it might slam on the brakes. If there is an overpass, it might slam on the brakes. If there is nothing in front of you on a perfectly straight freeway with no other vehicles around, it might slam on the brakes out of nowhere. I just drove this car 60 miles today and had 6 braking events where it went from 60-70 MPH to 30 MPH or less. A few of these incidents happened with cars directly behind me. This car is going to cause me to be injured when it suddenly stops for no reason and a driver behind me cannot react in time. It needs to be recalled or taken off the road. One of the braking events was so sudden and harsh that the tires squealed for a moment. Also, this is my 4th Tesla. The first three had none of these issues. The latest one is dangerous to the point that I am not comfortable driving it anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501570January 13, 2023
UNKNOWN OR OTHER
The car has a little button to press for the horn rather than having the horn be in the center of the cars steering wheel. Per Tesla this is possible but is locked and needs a firmware upgrade to be active. This was announced almost 1 year ago. When driving yesterday a car began merging into my lane. I tried to honk but could not find the button without taking my eyes off the road which i didn't want to do. My natural reaction was to mash the center of the wheel, but that of course doesn't work. If tesla just needs to activate this, i don't understand why they haven't. This is a serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501249January 11, 2023
SEAT BELTS
Seatbelt anchor broken/came off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500509January 6, 2023
UNKNOWN OR OTHER
There is an issue with the GPS in that the location is not accurate, sometimes it is off by 10-20 feet, enough to put it on a different road, sometimes it's off by 100s of feet. This is very dangerous as when using Autopilot, it uses map data to set the cruising speed, and if the GPS is reporting the car is on a different road, the speed can change to being faster or slower than the actual road the car is on. This results in sudden braking. The car will be on the highway, traveling at 55MPH, and then all of a sudden the GPS thinks its on a side street near the highway, and quickly brakes hard to the side streets speed limit 25MPH. With this issue, its not always safe to operate the auto pilot. Many people in tesla owners forum, say the issue is from an interference with the cars internal cabin camera and the GPS antenna and replacing the camera fixes the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Tesla Model X