Tesla Model 3 Complaints (2022)

773 consumer complaints on file.

#11484879September 16, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
We have an ongoing issue with our Model 3 stopping for no reason at speed when using cruise-control or auto-pilot. We have had the car in for service at Kearney Mesa and the “manager” observed it happen. But nobody gets back to us and nobody knows anything. The car suddenly brakes for no reason. This happened multiple times. Including once with the “service manager” in the car. Answers below are for that occurrence. No other warnings on the display. If a car had been behind us, we would have been rear-ended. We are being “stonewalled “ by the attitude “I know nothing” or “someone will get back to you”. I cannot get through to anyone at Tesla HQ and the local service center is completely unhelpful. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484831September 16, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I rented a Tesla model three and have driven 5000 miles on it since I got it three weeks ago. In that time this car has done some very dangerous things that concern me about my safety. I stopped using the auto pilot function after one time when it tried to pull me off the road at highway speeds into the emergency lane. I have also started experiencing the phantom braking issue that you read about online. For some reason this car can’t go more than 10 or 15 miles without slamming on the brakes even though there are no cars anywhere close to me or any objects on the road that might trigger the automatic braking. I am afraid that this car is going to slam on the brakes when there is somebody behind me and cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484771September 16, 2022
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2022 Tesla Model 3. The contact stated that while driving with the Adaptive Cruise control activated or while using the Autonomous Self-Driving feature, the vehicle experienced phantom braking in some areas with a posted Speed Limit. The dealer and the manufacturer were made aware of the failure and opened a case. The contact was instructed to reboot the vehicle. The contact performed the reboot several times however, the failure persisted. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484636September 15, 2022
STEERING, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
On Wednesday, 8/24/2022 around 1:30pm, when I tried to park my Tesla Model 3 on a residential street, suddenly and without any warning the steering wheel lost control, accelerated, made a right and then a left turn, hit an electric box and landed on the neighbor's driveway. No one else was injured, only myself with severe back pain and I could not move. Several neighbors came out of their house and checked on me and called the Homeowners Association Office and called 911, the homeowners experienced power outage. An ambulance came & took me to the Irvine Hoag Hospital Emergency Center. The medical staff took X-Ray for me and gave me Tylenol pills and ice pack on my back. I was diagnosed with compression fracture of T12 vertebra, per doctor's exam: It will take two-to-six-month to heal my back. A police report #[XXX] was filed on 8/31/2022. CA resident since 1976 very healthy, enjoy working, and helping school and do community services. Do not take drag, no alcohol with over 46+ year's careful driving skill, and a safe driver with good driving record.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11484379September 14, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
During recent drive from the Kansas City area to downtown Denver over the period of September 11-12, I experienced what's known as "phantom braking" no fewer than five times along I-70. At least one of these instances was so aggressive that it slowed the car down from 77mph to 60mph. This is an extremely dangerous situation that must be addressed by Tesla ASAP. Someone is going to die.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483438September 8, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling northbound on I-25 between Las Vegas NM and Raton NM, the car auto breaked several times for no reason,Going from 75 MPH to 57 MPH, throwing us forward against the seatbelts in the car. The incident Happens again between Colorado Springs and Cheyenne Wy and outside Cheyenne again on I-25 N. All incidents happened while using the cruise control, which is what Tesla recommends to get the most miles per charge. We are just very lucky there was no traffic behind us to rear end is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483172September 6, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
During a road trip of around 600 miles when using the adaptive cruise control feature without autopilot active I experienced no less than 6 phantom braking incidents. Most were when coming over a crest of a hill. There were no warnings or indications on the instrument screen. During each event I had to press off the accelerator to stop the braking. The car resumed the set speed with adaptive cruise control active. During some of these events a car was behind me that could have either hit me or lost control of their vehicle and caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483162September 6, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car will phantom break while using autopilot. I will be driving 80 mph on a main free way (I-80) and all of a sudden it will slam on the breaks and go to 40 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483083September 6, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The adaptive cruise control, or traffic-aware cruise control (TACC) as Tesla calls it, phantom brakes with no prior warning a few times per hour. It usually happens on straight stretches of road when there isn't much traffic in front of the vehicle. The event that prompted me to write this complaint was when I was travelling on a highway in Utah. I was driving about 80mph slammed on the brakes and slowed to about 30mph. There were a few vehicles behind me when this happened. Thankfully they were able to brake in time to avoid a rear-end collision. I always drive with my foot on the accelerator with TACC because I experience lots of phantom braking, but this particular event happened too quickly to intervene. I have reported this to Tesla, but they claim it's normal operation of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483062September 6, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On Saturday, September 3rd 2022, we were on a highway with Autopilot system engaged at 75mph, and without any reason, the autopilot system reduced the speed to 50mph, even thought the highway speed limit was not reduced/changes, there was no vehicle or event requiring the vehicle to reduce the speed, and the Autopilot settings were to keep the current vehicle speed limit. It was a sudden unintended braking action in Autopilot, which could lead the vehicle behind us to crash and a severe accident on the highway. The sudden unintended braking happened 2x during this road trip, without any warning or symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482939September 5, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Phantom braking aggressively appearing during a family road trip. Violent braking leading to a 20-30 mph drop in speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482911September 5, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving down our rural highway, with little traffic, the cruise control is basically unusable. The cameras see the heat shimmer on the highway (100 degrees plus) as another stationary vehicle and slam on the brakes suddenly and frighteningly. If there is traffic (rarely) in front of this, the sudden deceleration never happens. However, the traffic free environment causes this kind of reaction on a regular basis. On a 60 mile trip that we regularly make it happens enough in the first 10 miles that we don't use the cruise control again on the trip. We try again after each software update but this hasn't improved anything yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482866September 4, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Often when driving on the highway with the cruise control on, the car will activate heavy braking without provocation. Sometimes it happens once on a 2 hour drive other times it happens 3 or 4 times on an hour drive. One time, I was the only car in sight when I was in a double lane 65mph divided highway. I am not using full self driving or auto steer, however it has occurred while using Auto Steer (beta). I'm not sure what causes this braking, but it's dangerous. One time it brake checked a semi truck before I slammed on the accelerator pedal to disable the braking system. Other times I can feel short choppy accels/decels on the highway again without having a car/object in front. Today a driver was following closely and it went into full braking mode. I'm not convinced it's emergency braking, however when you take your foot off the accelerator pedal it does brake heavily with regenerative braking. In our ownership of the car, the collision warning has chimed at us once but not actually activated braking to my knowledge. So far I've seen complaints about Full Self Driving autopilot Phantom Braking, however we don't have that package. However the same systems are physically installed that may feed into the safety systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482665September 2, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
The contact owns a 2022 Tesla Model 3. The contact stated while driving 70 MPH with the self-driving assist feature activated, the vehicle experienced phantom braking. The contact stated that the failure occurred approximately 6-10 times within 7 hours. The contact stated that the failure reoccurred 4 times within 4 hours while driving with self-driving assist and auto-steer mode the following day. The contact notified a Tesla Service Center who informed him to submit a service request online. The contact submitted a service request online and later received a remote diagnostic test report stating that no hardware issues were found and the vehicle was operating as designed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482271August 31, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2022 Tesla Model 3. The contact stated that while driving at 5 MPH to park at her residence, the vehicle experienced unintended acceleration and inadvertently veered to the right. The vehicle then crashed into a transformer box in a residential yard and came to a complete stop. The contact had a broken backbone and received medical attention. A police report was filed. The vehicle was towed to a body shop where it remained unrepaired. The manufacturer was made aware of the failure and informed the contact that it was a human error, mistaking the accelerator pedal for the brake pedal and that they would review the computer log. The failure mileage was 1,062. The VIN was unavailable.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11482213August 31, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The adaptive cruise control thinks that those heat shimmers/pavement mirages you get on asphalt are trucks stopped in the middle of the road and slams on the brakes. It happened dozens and dozens of times on my drive on I-80 from Reno to Colorado. It seems like this is a common experience from searching the internet. I will take it in for service but it seems like its happening to everyone so not likely to get fixed. Sometimes it will only slow down a little bit, 5 or 10 mph, but I've also had it hit the brakes hard and slow me down to 25 below the speed limit. Sooner or later this is going to cause accidents, if it hasn't already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482069August 30, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving using the autopilot system on a clear, sunny day with no traffic ahead or behind my vehicle, I had a Phantom braking incident causing my brakes to be applied in an unsafe manner which would have brought me to a complete stop had I not intervened by quickly stepping on the accelerator. I was moving along at freeway speed when this incident occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481988August 30, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Several incidences of phantom breaking occurred when no other cars were around. This took place during our road trip from Michigan to Montana. One of the days, it occurred over 10 times, with the worst resulting in a hard brake from 75mph to 50mpg before I could intervene. The majority of the time there were no cars within 200 yards ahead or behind me. If there were a car behind me, it could have resulted in a severed accident. The braking was hard enough to throw me and my children hard into seatbelts, even causing the belts to lock. I reported these incidents to Tesla but have heard nothing back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481937August 30, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My Tesla model 3 has detected imaginary object while using auto pilot feature and applied FULL brake pressure to stop the car, which puts us in danger of being rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481932August 30, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The car will dramatically, without warning, and unexpectantly brake while using the adaptive cruise control. This has occurred with absolutely no issue that should provoke the braking. One instance did occur with traffic behind me, which led to those vehicles having to emergency brake. I do note that this issue has been frequently reported and characterized as "phantom braking". It is real and it is a genuine risk and concern. I will report yesterday's incident, but it has occurred several times previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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