Tesla Model 3 Complaints (2024)

222 consumer complaints on file.

#11602357July 15, 2024
SEATS
I was sitting in the back seat adjusting my seat belt. The person sitting in the front seat ahead of me was adjusting their seat position. When they did this, the steel seat mechanism came down on the big toe of my left foot. It crushed the toe so hard that I was not able to remove it from the lowering seat mechanism. This was extremely painful and required medical attention at urgent care and at my primary care physician. I consider this a serious safety defect and design error in this model and possibly other models of this car.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11602348July 15, 2024
SEATS
The contact owns a 2024 Tesla Model 3. The contact stated that the driver lowered the front driver's seat using the seat adjustment mechanism while seated in the rear driver's seat. The contact stated that the front driver's side seat crushed his toe. The big left toe was crushed. The contact had to have medical attention. The contact stated that the medical attention consisted of an x-ray and pain medication. The contact stated that the injury was extremely painful. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11601832July 13, 2024
UNKNOWN OR OTHER
Right turn signal doesn’t not work properly. I will press the button where the icon is and nothing happens. The issue is intermittent but apparently all model 3 2024s are affected and tesla doesn’t have a real fix, they’ve replaced peoples steering wheels and they have the same exact issue. It causes distraction and panic when the turn signal doesn’t work as expected. People are complaining on a ton of forums online here’s a link to a reddit post: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599865July 7, 2024
EXTERIOR LIGHTING
The blinker buttons get stuck and stop working temporarily. This happens repeatedly and a lot of people online are reporting the same issue. This prevents the blinkers from being turned on and is dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597362June 27, 2024
UNKNOWN OR OTHER
The new Tesla 3 Highland has eliminated the driving wheel stalks and in order to signal a turn, one has to press on one of two side-by-side areas of the steering wheel. After many years of pushing the stalks to indicate a turn, it's not easy to determine which part of the wheel to press to signal a turn or lane change. I have to look at the wheel to do this, which is clearly a safety issue. Better to have Tesla reprogram the wheel to have a left turn signal on the left side of the wheel and the right of the steering wheel to signal a right turn. The windshield wiper area of the wheel an be move to the left side and the right turn signal can go in its place . I assume that it's all computerized and after the coding done, Tesla can send out new decals to indicate the change on the wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597350June 27, 2024
UNKNOWN OR OTHER
1. Blinker button trim/keycaps occasionally become physically stuck in the default (unpressed, open) position. Clicking the buttons at an angle sometimes remediates the issue but not consistently. As a result, the blinkers are physically inaccessible for lane changes. 2. The blinker buttons occasionally signal the incorrect way when depressed. For example, clicking the left signal results in a right-sided signal. Seems to also be a physical issue. These defects can be a hazard to other drivers because of improper use of blinker signals. Component has not yet been inspected by the manufacturer. Malfunctions have been occuring since receiving the vehicle and occurs seemingly at random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596894June 26, 2024
STEERING
Steering wheel buttons fail to activate turn signals no matter how hard they are pressed intermittently. Occurrences happens around 15% of the times when changing lanes or requiring signaling leading to increased danger due to failure of turn signals. Manifacturer has replaced steering wheel and problem still exists with no resolution. When presented to service center subsequently, I am instead recommended to correct fixing hand location and posture, which does not rectify the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596590June 25, 2024
STRUCTURE:BODY, STEERING
Today is June 25,2024 I took delivery of my 2024 Tesla model 3 long range on May 26,2024. At time of delivery I visually observed crease in metal of rear right door and damage to paint after Tesla over polished the vehicle with electric equipment. Tesla representatives created a due bill for this repair but decided to do smaller repair by buffing & polishing door panel (and not address the physical crease damage observed on right rear door). Over past 28 days the left and right turn signal buttons located on steering wheel have frequently been inoperable while I drive vehicle. Unfortunately turn signals have failed to activate on multiple occasions while I was driving on highway and trying to change out of far left fast lane. Tesla Burbank service center was notified prior to my 1st scheduled service appointment on June 5,2024 that I experienced times while driving where left and right turn signal buttons didn’t activate after being pushed. Tesla elected not to do anything to resolve customer stated problem during the June 5,2024 service appointment. From June 5,2024-June 25,2024 I have sent 6 messages to Tesla Burbank service center with date and time stamp when turn signal buttons on steering wheel didn’t activate. Tesla Burbank service center feels that this car continues to be safe to drive. As vehicle owner it is my opinion that Turn signals not operating properly creates condition that is likely to cause death or serious bodily injury if the vehicle is driven; Defective turn signal buttons are in vehicle owner opinion a Significant impairment of the motor vehicle Tesla should proceed to immediately recall 2024 Tesla model 3 vehicles to correct the operation of turn signal buttons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594292June 13, 2024
UNKNOWN OR OTHER
This car has a new, unique design for activating turn signals. The right and left turn signals are buttons on the steering wheel. The buttons need to be pushed to activate the left or right turn indicators for the car. But the buttons do not work all the time. I thought it was a finger placement issue, but have confirmed it is not that. Instead, the buttons simply become stuck and cannot be depressed. This is very dangerous when I cannot signal to change lanes on the road or freeway, or signal to indicate when I will make turns. An Internet search has revealed this is a common problem for this vehicle model, according to various message boards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594150June 13, 2024
UNKNOWN OR OTHER
The horn stops working after rain. Took the vehicle to Tesla and they stated that this was expected after heavy rain. This is a safety issue because you cannot honk to warn other vehicles or pedestrians as an issue issue, even after the rain until the whole thing dries out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594118June 13, 2024
ELECTRICAL SYSTEM, STEERING
Turn signal buttons are sticking regularly, preventing turn singal lights from flashing to make safe lane changes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593537June 10, 2024
UNKNOWN OR OTHER
I took delivery of my ordered 2024 Tesla Model 3 LR 3/30/2024. Later in the day when I put the car into reverse, I had no back-up view on the touch screen. When it occurred, it also froze the illustrated car on the touch screen when car was put into Drive. There was also no movement of the vehicle on the touch screen's map. After contacting Tesla two times and rebooting the touch screen, I was asked to do time stamps on the date and time when the problem occurred, which I did. The problem comes and goes which, in addition to the noted problems, also results in Park Assist being unavailable. I had an appt on Memorial Day to bring the car to my Service Center so it could figure out what the problem was. I was given a loaner older model Model 3 to use while it was in the shop. When I picked up the car, I was told it "may be" the rear-view camera, which was not in stock and had to be ordered. I was scheduled for a Mobile Service visit to have it installed while working from home the following week, which it was. Later in the day when I was going to the grocery store, I encountered the exact same problems after putting the car into reverse: no back-up view; frozen illustrated car on the touch screen; no movement on the right-side map; and no Park Assist availability. That evening (Friday, 6/07) I contacted my SC to let it know what happened, and asked "What's next?" I'm still awaiting a response. Today I contacted my SC by phone and was told to bring it in again, but that such appt would be weeks away. I contacted the Tesla Consumer Assistance # later this morning and was told it would contact my Service Center about expediting an appt; I'm to hear from it within 24 hours about setting an expedited appt. As of this writing, it's only been about 10 hours since my call. Hopefully I'll hear from the SC tomorrow morning. I'm very discouraged as I had hoped to show the car off in the coming weeks to friends and family and go on a mini-vacation. Nearly 2.5 months & counting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593344June 10, 2024
ELECTRICAL SYSTEM
Turn signals occasionally are not working . Electrical buttons get stuck and will not allow me to signal right or left
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593228June 8, 2024
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
Incident Description: One week after purchasing our new Tesla Model 3 2024 , we encountered several error messages upon returning to our car after a brief stop: "APP_w264 - Lane Departure Avoidance feature unavailable," "GTW_w075 - Steering assist reduced," and "UI_a020 - Steering assist reduced." With no cell signal available, we had to drive back slowly with hazard lights on. The steering was extremely tight, making it very difficult to maneuver. Tesla Roadside Assistance suggested towing the car and using an Uber coupon, which was impractical due to our location in the outskirts of Vancouver, Canada, with no Uber services, and our home in Seattle, USA.We drove over 100 miles to the nearest service centre in Vancouver, posing a significant safety risk on curvy freeway roads. The service centre confirmed that the wire supplying power to the steering was cut due to contact with the fan, and they repaired the issue. Conclusion: The steering failure of our Tesla Model 3 was a major safety concern. Driving with impaired steering could have led to a severe accident. The issue was due to a design flaw, with the wire contacting the fan. We request a thorough investigation to prevent future occurrences and consideration for the inconvenience and risk we faced. Component/System Failure: The wire supplying power to the steering mechanism was severed due to contact with the vehicle's fan. Safety Risk: The steering became extremely tight, making large turns nearly impossible and small turns very difficult. This posed a significant safety risk, especially while driving on curvy freeway roads. Inspection & Problem Confirmation: The problem was confirmed by the Tesla service centre in Vancouver. They verified that the wire was cut due to contact with the fan. Errors: "APP_w264 - Lane Departure Avoidance feature unavailable" "GTW_w075 - Steering assist reduced" "UI_a020 - Steering assist reduced"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593034June 7, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The turn signal indicator buttons fail to work consistently. About 30% of the time when I try to indicate a turn or lane change the button does not respond. It is sort of stuck in place. Not being able to show an intent to turn is a serious safety issue in heavy traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589309May 17, 2024
EXTERIOR LIGHTING
Two issues regarding vehicle turn signals not working as intended: Issue #1: Sometimes, vehicle turn signal turns on for the opposite direction than intended. Narrowly missed a few accidents because of this issue, and I have been honked at and flipped off by drivers thinking I'm a careless driver. This issue can be replicated on demand. Issue #2: The turn signal buttons on the steering wheel lock up and no matter how hard I press, does not turn on. Creates a safety hazard when trying to change lanes, merge, or exit where I cannot communicate intent to other drivers. This issue happens randomly & resolves itself after about 10 seconds. Both of these issues were brought to the notice of the manufacturer, but service technicians were not concerned about the issue. Wanted me to leave the car behind for an extended period with no loaner car or rental provided. I cannot afford to do that not knowing how long I'm going to be without transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588361May 13, 2024
UNKNOWN OR OTHER
The left and right turn signal indicator buttons gets stuck sometimes. But I noticed on my vehicle it is the left turn indicator button is the one gets stuck most. When it is stuck I cannot make left turn signal. Before I asked Tesla to fix it the issue happens every time on my 8 mile trip. After Tesla attempted to fix it it happens a lot less now but this could mean it can go worse as the component wears out. This can put me and others at risk as sometimes I get panicked and depending on the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586463May 1, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I have my phone mounted to the back of the computer screen, and I also have the phone power cord running from the center console 12V plug up to my phone. I have found that if the power cord comes in contact with the computer screen, it can inadvertently put the car in Neutral (it acts like a finger touch). This could be extremely dangerous if, for example, the car is making a left turn in front of oncoming traffic and the car unexpectedly goes into Neutral. I think consumers should be aware that a phone power cord can cause changes on the computer screen if there is contact, especially if it switches the car to Neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584178April 20, 2024
EXTERIOR LIGHTING
Right turn signal gets stuck and doesn't allow me to press it. It is very dangerous when it happens out on the road. First attempt to fix it was April 5th 2024. According to Tesla service invoice the steering wheel was replaced and software was updated. As of April 19 2024 the problem has returned. As I attempted to make a right turn and couldn't signal. I also have videos showing the issue I am having. After reviewing online forums it seems this is a common problem for 2024 Tesla Model 3 which is extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583050April 15, 2024
EXTERIOR LIGHTING
The rear tail light on the driver side of the vehicle is filling with water. Additionally, the brake light is occasionally not working, presenting a potentially serious safety issue. The vehicle is brand new. Tesla has a history of this issue with previous generations of this vehicle, but the problem persists in the new model. I have been waiting for a new tail light to come in for two weeks. A quick internet search reveals other drivers with the same problem. Tesla is doing nothing to expedite the parts needed for the repair, but they sure continue to sell new cars. They should not be selling any cars until they figure out how to successfully seal the light and keep standing water out of the unit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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