Subaru Outback Complaints

1,029 consumer complaints on file.

#11450049February 2, 2022
VISIBILITY/WIPER
Upon entering my car I noticed a 7-8” crack on the driver side of my windshield. There was no evidence of anything chipping or causing the crack. It seems to be spontaneous. If the crack continues to spread it will affect visibility and the windshield cannot be replaced on site due to the forward facing camera and anti collision system. I will have to drive over and hour to get it repaired. Also need wait for a new windshield to be in stock. I have submitted pictures to my insurance company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449663February 1, 2022
VISIBILITY:WINDSHIELD
Subaru windshields still crack. Owned this car for less than one week and a crack on the passenger side appeared overnight. Cracked windshields reduce ability to see and can worsen over time. The dealer refused to replace the windshield. So, we took the car to a shop and they replaced the windshield at our expense for the insurance deductible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449407January 29, 2022
VISIBILITY/WIPER
Spontaneous front windshield break, no rock impact or prior chip contributed to the window breaking. The car was simply turned on and the passenger side of the window cracked - the crack has since grown considerably in size. I have attempted to put a claim down at the dealership (visited on site, they have inspected), but there has been no follow-up in the last 3+ weeks. I have also reached out on multiple occasions to speak to someone (such as a service manager) and have not received any response. I do not feel safe driving around as, apparently, the eye-sight system works in conjunction with the windshields. After searching the Internet, this appears to be a reproduced phenomenon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449118January 27, 2022
EXTERIOR LIGHTING
During night driving, with normal headlights on (not high beams), I am frequently flashed by high beams of oncoming vehicles, sometimes for long time intervals. One truck driver that I was following intentionally shined a bright light at his side view mirror which reflected onto my face, temporarily impairing my vision as I passed the truck. I have taken the car to the Subaru dealership and spoken to a Subaru customer relations representative and they both informed me that other owners of the vehicle have lodged the same complaint but unfortunately the vehicle does not have any mechanism to adjust either the height or brightness of the LED headlights. This is a significant safety issue for both oncoming drivers, whose vision is impaired by my headlights and my vision which is impaired when they shine their high beams at me, making night driving less safe for both.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449068January 27, 2022
VISIBILITY/WIPER
A truck ahead/beside me kicked out a small stone that hit my windshield and created a 1" star in the lower left corner of the driver's side. I traveled 2 more miles to get the star repaired, but just before I got to the auto glass shop the star cracked 3 different ways, so I went home to call for repacement bids. Overnight, with the car garaged, the cracks increased in size across the driver's field of vision. It will be $1,700 to replace AND do the required Eyesight forward cameras recalibration. The car has just over 3,100 miles on it. I read abouty Subaru Outbacks having so many problems with this exact issue, that there was a lawsuit and Subaru was forced to cover repairs. I feel this issue is still happening and my windshield should be covered by Subaru.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449053January 26, 2022
VISIBILITY/WIPER
I purchased a 2022 Subaru Outback in late August 2021. I had been driving regularly under normal driving conditions and no adverse weather. Fall temperatures neither very hot, nor very cold. On 10/10/21 I woke up to a crack in the windshield extending from the passenger side windshield edge to the center of the windshield. No impact chip is visible, or by touch. No known rock or debris impact while I was driving. I have been very careful with my nice new car and this was extremely disappointing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448850January 25, 2022
UNKNOWN OR OTHER
Cracked windshield from no sign of impact. This is clearly an issue, as there have been class action law suits regarding these windshields covering 2015-2020 outbacks. They've done nothing to fix the issue and deny that it's a problem, instead falsely claiming that there was a chip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448512January 23, 2022
VISIBILITY/WIPER
On 1/3/22, less than 3 months and 3,000 miles since purchase, a “no impact” crack appeared from the lower quadrant of the windshield in a lazy “s” towards the center of the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447925January 18, 2022
VISIBILITY/WIPER
2022 Subaru Outback 2.5i Premium developed a spontaneous ~ 20 inch crack in the upper passenger quadrant of front windshield from the upper edge downward overnight. The windshield was not chipped or damaged. The vehicle was less than 4 months old and had driven 5732.7 miles and was parked at the the time the crack appeared. The low temperature in the previous 24 hour period was 3° F.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447757January 17, 2022
VISIBILITY/WIPER
Drove car to and from work in the morning, no visible crack on windshield. Parked in garage 1-2 hours. Came back and found 12+ inch crack starting at base of passenger side windshield in an L shape. Don't remember getting hit with any debris while driving and there is no visible impact point. It was cold outside but can't remember if I used the defrost/deicer. A little research online shows this problem is not new to Subaru on former models. Only 2200 miles on the car and owned for 1.5 months. Not cool.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447742January 17, 2022
VISIBILITY/WIPER
Brand new 2022 Outback XT driven 500 miles. Got hit by the tiniest rock that left a barely visible chi on the lower right passenger side. By the next morning it had cracked and spread across half of the windshield. One week later, the same thing happens but on the driver side and now the cracks have connected forming one massive crack. I am hesitant to replace this since it sounds like windshields continue to crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447591January 15, 2022
VISIBILITY/WIPER
Started the 2022 outback on very cold Midwest winter day. When the car warmed up, the windshield proceeded to crack. ( It only has 7,500 miles on the odometer.) The crack is about 18 inches long and is across the drivers side making it a visual hazard. The windshield used by Subaru must be of poor quality and surely I cannot be the only person who has had this issue. No reason for this to occur just because it is cold. Magically, this is not covered by warranty and cost out of pocket $ 1100
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447100January 11, 2022
VISIBILITY/WIPER
The component that has failed twice is the windshield. They current windshield is available for inspection but not the first. In fact, I am taking it my Subaru dealer tomorrow so they can look at it. This is the second windshield in 13 months that has failed. The first one became heavily pitted across the entire windshield. This one has a crack starting from the passenger side, 2/3 of the way up and then continues 1/3 of the way towards the driver. I do not recall any impact on the windshield prior to the crack occurring. I am concerned about the frequency of this model's windshield issues and whether it can stay intact. As noted above, this problem has happened twice for me. I posted my concerns on Reddit to see if other owners of this vehicle are having issues and I have received numerous responses that others are also having quality issues and those issues are similar to mine. There was no warning prior to the issues with my windshield. It is interesting to note that Subaru had a class action lawsuit against them just a few years ago related to this very same issue with the windshields. I am concerned that the windshield issues have not been adequately addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446895January 10, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2021 Subaru Outback. The contact stated that there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The vehicle was taken to the dealer and diagnosed that a rock chipped the windshield. The dealer informed the contact that the windshield crack was not covered under warranty. The manufacturer was made aware of the failure but denied the claim for the windshield replacement. The vehicle was not repaired. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446875January 10, 2022
VISIBILITY/WIPER
Front Windshield crack so easily that I have to replace it two times already. The first time the windshield crack from using the defrost in the snow, and the second time was a small rock while I was driving on the highway. I've driven many cars in the past and have had rocks strike my windshield all the time and never experienced anything like this. I'm surprised the windshield recall isn't extended to the 2021 model Outback yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446835January 10, 2022
VISIBILITY/WIPER
While driving down the interstate, no other vehicles in sight, heard a pop and immediately a crack formed in the windshield (at the bottom in the exact middle of the glass) which spread vertically and has since branched out horizontally. A matter of seconds before this happened, I engaged the defrost button. This is the SECOND windshield to crack spontaneously since I purchased the vehicle in December 2020. The first replacement was proven to not installed properly and Subaru paid for the replacement. As the crack continues to grow, I feel my safety could be affected if the EyeSight features fail as a result of this issue not being addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446815January 9, 2022
UNKNOWN OR OTHER
The front windshield on the passenger side cracked for not apparent reason. The vehicle had been parked in my carport all was fine. Next morning upon entering the vehicle I noticed the crack. Within 2 days the longest crack had grown from about 2 inches towards the drivers side to about 10 inches. I called Subaru of America customer service with a complaint. They suggested taking it to the dealer for inspection and a determination if it’s covered under the new car warranty. I have had the vehicle for about a year and it has less than 15000 miles on the odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446683January 7, 2022
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
The passenger air bag alert on the dashboard indicates the air bag is off when my wife who is elderly and weighs approximately 95 pounds is seated in the front passenger seat .Sometimes it changes to " air bag on" during our journey but other times it remains off .I am concerned the air bag won't deploy in the event of a crash potentially causing serious injury .I have e mailed sales representative who sold us the car at Maple Hill Auto Group Kalamazoo ,MI in March 2021 who responded that seat sensor was designed to alert "off " at 65 pounds or less .Two subsequent e mails to Subaru Customer Service about this issue have not been acknowledged or generated any response which concerns me . At this point car has not been tested by technician as my wife is frail and not in position to go to dealer for demo . Not sure what next steps to take since Subaru Customer Service is not responding to my concerns .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446637January 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The Subaru Eyesight system malfunctioned while I was driving. All Eyesight components were enabled at the time of the incident, including pre collision braking and forward collision warning. I had been stopped at a red light at a four way intersection. I was the first car waiting at the red light, with other cars behind me and to each side. The intersection had multiple lanes in each direction. There were four lanes going the direction I was driving, and I was in the second from the right. When the traffic light turned green, I took my foot off the brake and onto the gas to begin accelerating. I accelerated through the large intersection reaching approximately 20 miles per hour. The speed limit is 25 or 30 there so I was continuing to accelerate to that speed and was just about through the intersection when the pre collision braking suddenly engaged with no warning at all. My foot was still on the gas trying to accelerate when this happened. All of the lights that show on the windshield seemed to light up red, and it showed that the pre collision braking had engaged on the dashboard screen behind the steering wheel. The car came to an immediate stop in the middle of the road and would not move forward. I took my foot off the gas and my car would still not move. My dashboard said something along the lines of “firmly press brake to hold stop.” I hit the brake, then everything returned to normal and I could move forward. I moved forward, safely switched to the right lane and pulled into the nearest driveway to get off the road and park. I then disabled all Eyesight features and called my Subaru dealership who said they will “diagnose and recalibrate” the system on 1/14/2022. My car and windshield were clean and my windshield is the same from the factory with no defects. No cars were in front of my- the road ahead was wide open, clear, flat, and straight. No one turned in front of me or anything. Fortunately I was not rear ended but it was very scary and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446410January 5, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2021 Subaru Outback. The contact stated while driving 50 MPH approaching a traffic light, the contact heard an abnormal cracking sound coming from the front windshield. The contact noticed a small crack on the driver’s side of the windshield that spread to the middle of the windshield. The contact took the vehicle to a local dealer who stated that the failure was related to a thinner OEM breakable glass on the vehicle that needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Subaru Outback