Subaru Impreza Complaints

2,698 consumer complaints on file.

#10456426April 25, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2008 SUBARU IMPREZA WRX. THE CONTACT STATED THAT HE EXPERIENCED DIFFICULTY SHIFTING GEARS AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE CLUTCH ASSEMBLY BROKE LOOSE FROM ITS WELD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456151April 23, 2012
POWER TRAIN
I WAS DRIVING MY VEHICLE IN RUSH HOUR TRAFFIC AT 65 MPH AND ALL OF A SUDDEN MY VEHICLE ACTED AS IF I HAD SHIFTED INTO NEUTRAL. IT STARTED TO DECELERATE AND WHEN I PRESSED DOWN ON THE ACCELERATOR, IT ONLY REVVED THE RPM'S HIGHER. IT DID NOT SPEED UP TO ALLOW ME TO SAFELY GET OUT OF TRAFFIC. I TRIED MANUALLY SHIFTING THE AUTOMATIC CVT TRANSMISSION, BUT THIS MADE NO DIFFERENCE. THE CRUISE CONTROL WAS NOT ON AT THE TIME. I TURNED ON MY FLASHERS AND WAS ABLE TO GO FROM THE LEFT LANE TO THE SHOULDER. I PUT THE CAR IN PARK, SHUT OFF THE IGNITION AND LET IT SET FOR A MINUTE. I THEN RESTARTED THE CAR AND WAS ABLE TO DRIVE AWAY. I IMMEDIATELY DROVE IT TO THE SUBARU DEALERSHIP. THEY TESTED IT FOR A COUPLE DAYS AND WERE UNABLE TO RECREATE THE INCIDENT. THEY SAID THAT THERE WERE NO CODES STORED AND I DID NOT SEE ANY CHECK ENGINE LIGHT WHEN THIS HAPPENED. THEY ALSO SAID THEY FILED A CLAIM WITH SUBARU NORTH AMERICA. THE SERVICE TECH SAID HE HAS NEVER HEARD OF ANYTHING LIKE THIS HAPPENING WITH SUBARU. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454077April 4, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 11V464000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM). THE CONTACT STATED THAT THE DEALER BOLTED THE RECALLED COMPONENT TO THE SUB-FRAME, WHICH WAS RUSTED. THE CONTACT WAS CONCERNED THAT THE VEHICLE COULD SEPARATE FROM THE WHEELS DUE TO THE STRESS ON THE RUSTED COMPONENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,000 AND THE CURRENT MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453612March 30, 2012
SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS
METAL CONNECTOR (THAT IS UNDER THE CAR CHASSIS) JOINING THE BRAKE PIPES (LINES) FOR THE REAR BRAKES RUSTED THROUGH. WITH THE RUSTED CONNECTOR, BRAKE FLUID LEAKED THROUGH THE HOLES RESULTING TO BRAKES NOT TO ENGAGE AND STOP THE VEHICLE WHEN THE BRAKE PEDAL IS STEPPED ON. BRAKE PEDAL WOULD BOTTOMED ALL THE WAY TO FLOOR WHEN IT IS STEPPED ON. FAILURE OF THE BRAKE CONNECTOR ALMOST RESULTED INTO THE REAR ENDING OF ANOTHER VEHICLE. PICTURE OF THE RUSTED CONNECTOR IS AVAILABLE UPON REQUEST. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452630March 22, 2012
ELECTRICAL SYSTEM
PURCHASED VEHICLE BRAND NEW NO 9, 2011. WITH IS A FEW WEEKS, SEVERAL OF THE DASHBOARD LIGHTS CAME ON (CHECK ENGINE, TRACTION CONTROL, FLASHING CRUISE CONTROL) RENDERING THE CRUISE CONTROL AND THE TRACTION CONTROL DISABLED. CALLED DEALER AND THEY TOLD ME TO BRING VEHICLE IN. WHEN I BROUGHT VEHICLE IN THE FIRST TIME, THE LIGHTS WERE OFF AND THEY INFORMED ME THERE WAS NOTHING THEY COULD DO WITHOUT THE LIGHTS BEING ONE. WITHIN A FEW WEEKS THE LIGHTS CAME BACK ON AND REMAINED ON. BROUGHT VEHICLE FOR OIL CHANGE AND TO HAVE CODES PULLED JAN 12. WAS TOLD THEY COULDN'T CONFIRM WHAT THE ISSUE WAS. RESET LIGHTS AND TOLD ME TO BRING IT BACK IF THE LIGHTS CAME ON, AND LEAVE IT FOR A FEW DAYS SO THEY COULD FIGURE IT OUT. LIGHTS CAME ON WITH IN A FEW WEEKS AND REMAINED ON. BROUGHT IT IN SATURDAY MARCH 17 - ALL LIGHTS WERE ON. WAS INFORMED THERE WAS A POSSIBLE CONSUMPTION ISSUE AS MY OIL WAS AT LEAST 2 QUARTS LOW. LEFT CAR THERE AND LEFT IN RENTAL CAR. ON TUESDAY MARCH 20, SERVICE MANAGER CALLS ME AND TELLS ME 'SUBARU HAS DETERMINED THERE IS NO CAUSE AND THUS NO RESOLUTION TO THE ISSUE' AND THAT I SHOULD PICK UP THE VEHICLE AND BEGIN DOCUMENTING WHEN THE LIGHTS COME ON AGAIN. THIS IS ABSOLUTELY UNACCEPTABLE. TO INFORM A CONSUMER THERE IS NO SOLUTION TO A MECHANICAL ISSUE IS DEPLORABLE. IF MY CAR IS BURNING OIL AT AN ABNORMALLY FAST RATE, CONTINUING TO DRIVE THE VEHICLE IS NOT ONLY POTENTIALLY HARMFUL TO MYSELF, BUT TO MY ENGINE AND VEHICLE. THE CAR WAS BRAND NEW, AND THIS ISSUE HAS PRESENTED FOR SEVERAL MONTHS, BEGINNING ONLY WEEKS AFTER IT WAS PURCHASED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451455March 13, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 SUBARU IMPREZA WRX. THE CONTACT STATED THAT WHEN DEPRESSING THE CLUTCH, THE BRAKE PEDAL WOULD MOVE OVER AN INCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED HIM THAT THE BRACKET FOR THE BRAKE AND CLUTCH PEDALS WERE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451474March 13, 2012
SERVICE BRAKES, HYDRAULIC
SUBARU HAS AN INHERENT BRAKE DEFECT IN THEIR 2010-2011 SUBARU WRX AND WRX STI MODEL CARS. THE BRAKE SENSOR IN NEW CARS IS FAULTY CAUSING SYSTEM FAILURE WITH REGARDS TO ANTI-LOCK BRAKES. WHEN BRAKES ARE USED IN A PANIC SITUATION THEY LOCK UP CAUSING DRIVERS TO LOSE CONTROL WITH THE ROAD AND DO NOT PROVIDE ANTI-LOCK BRAKES. DRIVERS ARE UNAWARE OF THE BRAKE DEFECT BECAUSE SUBARU HAS NOT ISSUED A PROPER RECALL IN REGARDS TO THIS ISSUE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10451567March 13, 2012
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL, POWER TRAIN
THE SPOT WELDS HOLDING THE CLUTCH, BRAKE AND GAS PEDAL ASSEMBLY TO THE FIREWALL FAILED ENTIRELY, ALLOWING THE PEDAL ASSEMBLY TO BECOME DETACHED FROM THE VEHICLE AND MOVE TOWARD THE FIREWALL WITH ANY PEDAL ACTION. I WAS NO LONGER ABLE TO DISENGAGE THE CLUTCH AND THE BRAKES DELIVERED INCONSISTENT PERFORMANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450742March 8, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE EXITING A DRIVE-THRU, THE VEHICLES EXHIBITED A LOUD BANG AND THE VEHICLE IMMEDIATELY ACCELERATED ABNORMALLY. THE CONTACT ATTEMPTED TO APPLY THE BRAKES, BUT THERE WAS NO RESPONSE CAUSING THE CONTACT TO CRASH INTO A TREE. THE CONTACT WAS SEVERELY INJURED AND WAS TAKEN TO THE HOSPITAL. THE VEHICLE WAS DESTROYED. THE CONTACT WAS TOLD THAT THE THROTTLE HAD ERRONEOUSLY OPENED FULLY AND WOULD NOT CLOSE, CAUSING THE VEHICLE TO ACCELERATE ABNORMALLY. THE FAILURE AND THE CURRENT MILEAGES WERE 20,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10450582March 7, 2012
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
WHILE PULLING INTO MY DRIVEWAY AT ABOUT 3-5 MPH IN AUGUST 2011, THE RIGHT FRONT LOWER CONTROL ARM BROKE DUE TO CORROSION. WHEN THIS HAPPENED IT BROKE THE SWAY BAR LINKS THAT CONNECT TO THE CONTROL ARM. THE MECHANIC THAT SPECIALIZES IN SUBARUS IN MY AREA FOUND THAT THE SUB FRAME WAS ALSO ROTTED OUT DUE TO CORROSION (THE CONTROL ARMS BOLT TO THE SUB FRAME). HE REPLACED THE SUB FRAME, BOTH LEFT & RIGHT LOWER CONTROL ARMS, AND BOTH LEFT & RIGHT SWAY BAR LINKS IN ORDER TO GET BACK TO A ROAD SAFE VEHICLE. IN NOVEMBER 2011 I WAS NOTIFIED BY SUBARU THAT THERE WAS A RECALL CAMPAIGN WVX-34 , NHTSA RECALL NO.11V-464 FOR THE LOWER CONTROL ARMS. I SUBMITTED ALL NECESSARY INFORMATION UNDER PARAGRAGH TITLED "IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR" AND NEVER HEARD FROM SUBARU (THEY SAID "IT MAY TAKE UP TO 60 DAYS"). AFTER 90+ DAYS I EMAILED THEM ONLY TO FIND OUT ON FEB 21, 2012, "I HAD THE OPPORTUNITY TO REVIEW YOUR CLAIM AND UNFORTUNATELY, IT APPEARS THAT YOUR REQUEST FOR REIMBURSEMENT WAS DENIED BASED ON THE FACT THAT THE PART THAT WAS REPLACED IS NOT AN AFFECTED COMPONENT OF THIS RECALL ." I RESPONDED, " PLEASE REVIEW THE REPAIR ORDER AGAIN. BOTH LOWER CONTROL ARMS WERE REPLACED ( THE RIGHT ACTUALLY BROKE AND THE LEFT WAS RUSTED THROUGH) THAT IS EXACTLY WHAT THE RECALL IS ABOUT. IT WAS FURTHER FOUND THAT THE SUB FRAME WAS ALSO ROTTED THROUGH. THE CONTROL ARMS BOLT TO THE SUB FRAME, SO JUST REPLACING THE CONTROL ARMS WOULD NOT HAVE MADE THE VEHICLE ROAD WORTHY." I RECEIVED A CHECK FOR $723 WITH NO EXPLANATION WHAT WAS BEING COVERED (IT COST ME $1449.36 FOR REPAIRS). I CALLED SUBARU AND WAS TOLD THAT COVERED BOTH LOWER CONTROL ARMS AND $100 TOWING. I AGAIN ASKED FOR THE CLAIM TO BE REVIEWED AND THEY SAID THEY WOULD NOW PAY FOR THE LINKS BUT NOT THE SUB FRAME. YOU CAN'T SAFELY BOLT NEW CONTROL ARMS TO A ROTTEN SUBFRAME. SUBARU NEEDS TO INSPECT AND REPAIR THIS ALSO AND PAY!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449975March 1, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE APPROACHING A TRAFFIC STOP, THE VEHICLE STALLED AND ALL OF THE WARNING LAMPS ILLUMINATED. THE CONTACT STATED THAT HE RESTARTED THE VEHICLE BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE CVT TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO STATED THAT THEY WOULD CONTACT HIM AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448881February 22, 2012
ENGINE AND ENGINE COOLING
CAR BEGAN 'STUMBLING' AT 3K RPM UNDER VERY LIGHT LOAD/THROTTLE. HAD SUBSTANTIALLY LESS POWER AT HIGHWAY SPEEDS. SMALL TRACE OF WHITE SMOKE DURING STARTUP, ONLY HAPPENED ONCE. COMPRESSION/LEAKDOWN RESULTS; CYL1 = 115 / 10%, CYL2 = 125 / 10%, CYL3 = 117 / 18%, CYL4 = 100 / 23%. DRIVING HABITS ARE MILD, I-MODE 90% OF THE TIME, SHIFTING AT 2800-3200 RPM... CAR IS CURRENTLY AT DEALER, THEY HAVE CONFIRMED AN ISSUE AND WE'RE AWAITING RESPONSE FROM SUBARU OF AMERICA ON WHETHER OR NOT THIS WILL BE WARRANTIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448363February 17, 2012
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, POWER TRAIN
THE SUBARU OF AMERICA DEALERSHIP WOULD NOT PAY FOR A ECU REPLACEMENT AT THE SUBARU DEALERSHIP I BROUGHT THE 2007 IMPREZA OUTBACK SPORT TO. THE BILL IS $1,100.00 AND I AM REALLY DISAPPOINTED IN THIS DEALERSHIP. THEY SAID THE MILEAGE IS TOO HIGH TO BE COVERED BY ANY WARRANTY. THE MILEAGE TO DATE IS AT 113,000 MILES. I RECEIVED A LETTER TO GET THE FUEL TANK ONE WAY FUEL VALVE REPLACED. I DID NOT GET THAT REPLACED AND THE SUBARU DEALERSHIP SAID THAT HAS NO EFFECT ON THE ECU TO FAIL. IS THAT TRUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447635February 14, 2012
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, ENGINE AND ENGINE COOLING
2007 SUBARU IMPREZA. CONSUMER WRITES IN REGARDS TO RECALL NOTICE AND REPAIRS *TGW THE DEALER INFORMED THE CONSUMER, THE PART(S) WERE NOT AVAILABLE TO PERFORM THE RECALL. # 11V464000. ALSO, THE HEAD GASKET WAS REPLACED. THE CONSUMER DIDN'T BELIEVE THERE WAS A PROBLEM WITH THE HEAD GASKET, AS THERE WERE NO LEAKS COMING FORM THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446129February 1, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2002 SUBARU IMPREEZA WRX. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V464000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM). IN ADDITION TO THE REPAIRS, THE DEALER STATED THAT THE SUBFRAME ALSO NEEDED TO BE REPLACED DUE TO CORROSION. THE MANUFACTURER WAS NOTIFIED, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 290,000 AND THE CURRENT MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446110February 1, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2005 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE STOPPED, THE READ END OF THE VEHICLE WAS SITTING MUCH LOWER THAN THE FRONT END. THE CONTACT ALSO STATED THAT A RATTLING NOISE WAS HEARD COMING FROM THE REAR WHILE DRIVING AT LOW SPEEDS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST, BUT THE CONTACT STATED THAT THE REAR STRUTS MAY BE CAUSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445873January 30, 2012
STRUCTURE:FRAME AND MEMBERS, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA TS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR UNRELATED MAINTENANCE WHEN THE CONTACT WAS ADVISED THAT THE ENTIRE SUB FRAME WAS CORRODED AND REQUIRED REPLACEMENT. THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE OF $712.18. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 196,863. UPDATED 02/13/12 *BF UPDATED 04/26/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445947January 30, 2012
ENGINE AND ENGINE COOLING
VEHICLE BEGAN SMOKING ON COLD START UP. COMPRESSION TEST WAS PERFORMED AND CYL 4 RESULTED IN ~50-70 PSI, WHICH IS LESS THAN HALF THE SUBARU SPECIFICATION. SHORTBOCK HAD TO BE REPLACED UNDER WARRANTY AT APPROX 20,000 MILES. NO ROOT CAUSE FOR THE FAILURE WAS DETERMINED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445373January 26, 2012
STEERING:RACK AND PINION:RACK
2008 SUBARU IMPREZA. CONSUMER WRITES IN REGARDS TO STEERING RACK FAILURE ISSUES *TGW THE CONSUMER STATED THE VEHICLE HAD ABOUT 47,500 MILES WHEN THE STEERING SUDDENLY BECAME TIGHT AND MADE A HORRIBLE NOISE. THE STEERING RACK WAS REPLACED AT A COST OF $1400. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445151January 25, 2012
POWER TRAIN, VEHICLE SPEED CONTROL, EQUIPMENT ADAPTIVE/MOBILITY
VEHICLE STARTED WITH A NOISE IN THE CLUTCH PEDAL. WENT AWAY WITH LUBRICANT. THEN BEGAN TO MAKE A CLICKING SOUND AND THE CLUTCH AND BRAKE BOTH STARTED TO MOVE AS I DEPRESSED THE CLUTCH . THE SHIFTING OF GEARS BECAME DIFFICULT FROM THE START OF REVERSE OR FIRST GEAR. THEN IT BE CAME REAL LOOSE I HAD A MECHANIC LOOK INTO IT AND MENTIONED THAT A WELD HAS BROKEN AND DID NOT RECOMMEND HIM FIX BUT TO HAVE THE DEALER TAKE A LOOK AT IT BECAUSE ITS A SAFETY ISSUE AND IF IT BREAKS COMPLETELY THAT IT MAY CAUSE THE CAR TO BE UNABLE TO STOP . SO I TOOK IT TO THE DEALER AND MENTIONED IT WAS OUT OF WARRANTY. BUT THEY WILL LOOK AT IT. CURRENTLY THEY MENTIONED THEY CANNOT FIX IT UNDER WARRANTY SO CURRENTLY I CANNOT AFFORD TO GET IT RESOLVED SO IM UNABLE TO DRIVE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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