Subaru Impreza Complaints

2,698 consumer complaints on file.

#10506096June 17, 2013
SERVICE BRAKES, HYDRAULIC:POWER ASSIST
2013 SUBARU IMPREZA. CONSUMER WRITES IN REGARDS TO BRAKE ASSIST SYSTEM. *SMD ACCORDING TO THE SUBARU MANUAL, THE BRAKE ASSIST SYSTEM ASSISTED THE BRAKE POWER WHEN THE DRIVER CANNOT DEPRESS THE BRAKE PEDAL STRONGLY AND THE BRAKE POWER WAS INSUFFICIENT. BRAKE ASSIST GENERATED THE BRAKE POWER ACCORDING TO THE SPEED AT WHICH THE DRIVER DEPRESSED THE BRAKE PEDAL. THE CONSUMER STATED WHILE DRIVING IN THE RIGHT LANE, ON A RURAL INTERSTATE HIGHWAY, WITH VERY LITTLE TRAFFIC. WITH THE CRUISE CONTROL SET AT 65 MPH, HE IMMEDIATELY HAD TO HIT THE BRAKE, AS ANOTHER DRIVER MOVED INTO HIS LANE. THE CONSUMER STATED THE POWER ASSIST FORCEFULLY SLOWED THE VEHICLE DOWN, AGAINST HIS WILL. THE CONSUMER STATED HE FOUND HIMSELF STRUGGLING WITH THE ACCELERATOR PEDAL, TO TRY AND GAIN SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519856June 14, 2013
POWER TRAIN
WAS AT A RED LIGHT, STOPPED. LIGHT TURNED GREEN STARTED TO GO, WENT TO SHIFT INTO 2ND GEAR AND HEARD A LOUD POP AND THE CAR WOULDN'T GO ANY MORE. HAD IT TOWED TO GERALD JONES SUBARU DEALER, WHERE I BOUGHT IT. WAS TOLD IT WAS DRIVER ERROR AND THE CLUTCH WENT OUT. AN INDEPENDENT MECHANIC SAID HE'S SEEN IT PLENTY OF TIMES IN THE WRX GOING BACK TO 2008 AND THAT SUBARU HAS DEFECTIVE WELDS ON THE VEHICLES' FIREWALL, WHICH RESULTS IN CLUTCH AND/OR BRAKE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519865June 14, 2013
ENGINE
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THERE WAS A KNOCKING NOISE COMING FROM THE VEHICLE. THE CONTACT ALSO SAW OIL LEAKING FROM UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THERE WAS A ROD LOOSE IN CYLINDER FOUR. THE ENGINE WAS REPLACED. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 21,000. THE CURRENT MILEAGE WAS 21,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514516May 31, 2013
AIR BAGS
CAR WAS INVOLVED IN A HEAD ON CRASH AT ABOUT 45 MPH INTO A FIRE HYDRANT IN THE CITY OF BELL. NONE OF THE AIRBAGS EXPANDED AT THE TIME OF THE CRASH. SAFETY ISSUE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10513954May 28, 2013
ENGINE, AIR BAGS, ELECTRICAL SYSTEM
FOLLOWED TOO CLOSELY THROUGH A DOUBLE INTERSECTION WITH A NON-FUNCTIONING LIGHT. POLICE OFFICER DIRECTED TRAFFIC THROUGH THE INTERSECTION BUT APPARENTLY WE HAD TO STOP BEFORE THE SECOND INTERSECTION. APPARENTLY I SLOWED DOWN ENOUGH THAT THE AIRBAG DID NOT DEPLOY. I INDICATED 20 BUT SURELY MY AIRBAG WOULD HAVE DEPLOYED AT THAT SPEED. WAS ABLE TO DRIVE THE CAR UNDER ITS OWN POWER OFF THE ROAD INTO A SUBWAY PARKING LOT. AS I WAS MANEUVERING INTO A PARKING SPOT THE ENGINE CAUGHT ON FIRE. IT SEEMS STRANGE TO ME THAT IF I WAS GOING SLOW ENOUGH FOR THE AIRBAG NOT TO DEPLOY BUT FOR SOME COMPONENTS TO CATCH ON FIRE THAT THE CAR IS ROAD WORTHY. WORTH LOOKING INTO? *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10513133May 22, 2013
STRUCTURE:BODY, POWER TRAIN
I NOTICED A CONSISTENT SQUEAK WHEN THE CLUTCH PEDAL WAS DEPRESSED, AT ALL SPEEDS, AT ALL TIMES, EVEN WHEN THE CAR WAS OFF. I TRIED TO LUBRICATE IT, BUT THE NOISE DID NOT GO AWAY. I TOOK IT TO THE DEALER AND THEY ALSO TRIED TO LUBRICATE IT, BUT THE NOISE DID NOT GO AWAY. THE DEALER ASKED TO KEEP THE VEHICLE FOR A DAY SO THE CLUTCH COULD BE DISASSEMBLED TO DETERMINE THE CAUSE. I HAD PURCHASED A NEW CLUTCH FROM THE DEALER FOR $1600 IN SEPTEMBER, 2012 WHICH WAS STILL UNDER WARRANTY. THE DEALER DETERMINED THE CAUSE WAS BROKEN WELDS BETWEEN THE CLUTCH ASSEMBLY AND FIREWALL. THE DEALER AND I BOTH CALLED SUBARU OF AMERICA TO FIND A RESOLUTION. MY CASE NUMBER WAS SR #:[XXX]. I TOLD THE SUBARU REP THAT THIS WAS A COMMON AND WIDESPREAD PROBLEM WITH THIS MODEL OF SUBARU BASED ON MY OWN INTERNET RESEARCH, BUT THE REP DENIED ANY KNOWLEDGE OF SIMILAR PROBLEMS WITH IMPREZZA WRXS. THE REPAIR IS EXPENSIVE (>$2000) BECAUSE THE ENTIRE DASH OF THE VEHICLE MUST BE REMOVED IN ORDER FOR THE BROKEN WELDS TO BE FIXED BY A THIRD PARTY BODY SHOP. THEN, THE DASH MUST BE REPLACED. THE REPAIR TOOK TWO FULL WEEKS. OTHERS HAVE REPORTED REPAIR TIMES OF UP TO TWO MONTHS. WITH NEW WELDS, THE CLUTCH SQUEAK IS GONE. SUBARU INFORMED ME THAT THE DEALER WOULD COVER THE REPAIR EXPENSE AS A "ONE TIME GOOD WILL GESTURE" AND I AM GRATEFUL ABOUT THAT, BUT CONCERNED FOR OTHER OWNERS THAT SUBARU IS SWEEPING THIS PROBLEM UNDER THE RUG. IF THE CLUTCH COMPLETELY BREAKS APART FROM THE BODY AT HIGHWAY SPEEDS, THE TRANSMISSION COULD BE SEVERELY DAMAGED AND LOSS OF VEHICLE CONTROL MAY RESULT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512512May 17, 2013
AIR BAGS
I WAS INVOLVED IN AN ACCIDENT WHILE DRIVING MY RECENTLY ACQUIRED 2013 SUBARU IMPREZA, WHERE ANOTHER DRIVER HIT MY VEHICLE IN A SIDE IMPACT ON THE DRIVER SIDE FRONT WHEEL AND DRIVER DOOR (I CAN SEND THE PICTURES VIA EMAIL). THE GOOD NEWS IS THAT I WAS ABLE TO GET OUT ON THE OTHER SIDE OF THE VEHICLE. THE BAD NEWS IS THAT THE SIDE AIR BAGS DID NOT DEPLOY, AND THIS WAS ALSO NOTED BY THE EMERGENCY CREW WHO ARRIVED ON THE SCENE. I BELIEVE THAT THIS MAY BE A DESIGN FLAW OR DEFECT THAT SUBARU ENGINEERS NEED TO HAVE A CLOSER LOOK AT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10510597May 4, 2013
POWER TRAIN
IT STARTS WITH A SQUEAKY PEDDLE THEN I NOTICED IT WAS HARD TO SHIFT TURNS OUT MY PEDDLES BROKEN AND MY FIREWALL IS CRACKED.ITS SO BAD I CAN'T SHIFT MY CAR SO IT SITS IN MY GARAGE UNDRIVEABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510201May 1, 2013
POWER TRAIN
CHECK ENGINE LIGHT WENT OFF, FLASHING CRUISE CONTROL, AND FLASHING DIFFERENTIAL SELECTION [S] CODE. BROUGHT THE CAR TO THE SHOP AND HAD IT CHECKED OUT. THE ERROR CODE IS P1410 WHICH TRANSLATES TO SOMETHING WRONG WITH THE SECONDARY AIR INJECTION SYSTEM. MOST LIKELY ONE OF THE VALVES (OR BOTH) THAT OPERATE WITH THIS SYSTEM IS RUSTED STUCK THE OPEN OR CLOSED POSITION (WORSE IF ITS STUCK OPEN). CHECKING MULTIPLE FORUMS THIS IS HAPPENING REGULARLY AND SUBARU IS CHOOSING NOT TO COVER IT UNDER WARRANTY AND/OR RECALL. THE PART WAS POORLY DESIGNED AND IS SUBJECT TO RUST/FAILURE IN HUMID, RAINY, OR SNOWY ENVIRONMENTS. THIS CAN BE DANGEROUS WHEN DRIVING AS IT PUTS YOUR CAR IN A LIMP MODE TURNING OFF THE CRUISE CONTROL UNEXPECTEDLY AND POSSIBLY FORCING YOUR CAR OUT OF ITS MULTIPLE DRIVING MODES (VIA SELECTOR IN THE CENTER CONSOLE NEAR THE ARMREST BELOW THE SHIFTER). I AM NOT SURE HOW DAMAGING THAT COULD BE TO HARD SWITCH THE MODE WHILE RUNNING AT HIGH SPEEDS BUT THERE IS THE POTENTIAL. WITH THE AMOUNT OF PEOPLE COMPLAINING ABOUT THIS KNOWN PROBLEM WITH THE SUBARU WRX STI (WHICH IS THEIR TOP DOG SPORTS CAR) THERE IS NO REASON FOR THERE NOT TO BE SOME KIND OF RESOLUTION/RECALL FOR THIS FAULTY PART/DESIGN. TO TOP IT OFF, THE REPAIR COSTS FOR THIS IS ASTRONOMICAL IN THE $1000+ RANGE FROM THE ESTIMATES I AM GETTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509845April 29, 2013
VISIBILITY/WIPER
DRIVER SIDE VISOR SPRING MECHANISM BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504706March 27, 2013
FUEL/PROPULSION SYSTEM
I WAS RESEARCHING THIS SITE FOR SOMETHING ELSE WHEN I CAME UPON COMPLAINTS ABOUT THE TOXIC SMELL OF GASOLINE/FUEL WHEN STARTING UP CERTAIN SUBARUS ON EXTREMELY COLD DAYS. I LIVE IN COLORADO AND THE SMELL OF FUEL IS AWFUL WHEN THE CAR IS STARTED IN THE WINTER AND I CAN SOMETIMES SMELL IT WHILE OPERATING THE CAR. I HAVE A 2005 SUBARU IMPREZA WRX. MY CAR HAS HAD SO MANY PROBLEMS: BEARINGS IN THE TRANSFER BOX FAILING TWICE, THE FUEL PUMP FAILED (ON THE HIGHWAY NO LESS, WHERE I WAS ALMOST HIT BY A TRUCK BECAUSE MY CAR LOST POWER SO QUICKLY). THE RADIATOR WENT...THE TURBO FAILED. MY CAR HAS ALWAYS BEEN DUTIFULLY MAINTAINED. IF THIS FUEL SMELL IS SERIOUS I HOPE SUBARU WILL HANDLE IT AS SUCH BUT MY EXPERIENCE WITH THE LOCAL DEALER AND SUBARU CORPORATE HAS LED NOWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504169March 22, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LEFT LOW BEAM HEADLAMP WAS OUT AND DETERMINED TO BE OVERHEATED/PARTIALLY MELTED CONNECTOR. HAPPENED TWICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503847March 20, 2013
FUEL/PROPULSION SYSTEM, ENGINE
IN JANUARY 2008, I NOTICED A VERY STRONG SMELL OF GAS WHEN I STARTED A THE CAR ON A COLD DAY. I OPENED THE HOOD AND SAW GAS DRIPPING FROM THE DRIVER LEFT SIDE OF THE ENGINE. BECAUSE OF MY CONCERN OF A FIRE, I HAD THE CAR TOWED TO THE DEALER. IT COST $491.30 PLUS TOWING TO HAVE THE FUEL LEAK FIXED. THIS YEAR I STARTED SMELLING RAW GAS AGAIN WHEN THE CAR IS COLD. I HAD IT CHECKED AT THE DEALER ON 1/16/2013 AND THEY DID NOT FIND ANYTHING. I ASKED ABOUT RECALLS AND THEY SAID THERE WERE NONE. THE SMELL OF RAW GAS IS VERY STRONG ON MOST COLD DAYS AND I'M AFRAID THERE WILL BE A FIRE. WHEN I SEARCHED THE WEB FOR SUBARU IMPREZA COLD WEATHER FUEL LEAK IT LOOKS LIKE IT IS A WIDESPREAD CHRONIC PROBLEM. DOES THERE HAVE TO BE FIRES AND INJURES BEFORE SUBARU IS FORCED TO FIX THIS MAJOR SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503204March 15, 2013
POWER TRAIN
MY 2009 SUBARU WRX HAS A BROKEN CLUTCH PEDAL BRACKET, THIS HAS LED TO EXTREMELY HARD SHIFTING. I TOOK MY CAR TO A CLUTCH SHOP AND THEY DID NOT WANT TO TOUCH IT, THEY SUGGESTED I TAKE IT TO THE DEALER. THEY CALLED THE DEALER FOR ME AND ASKED IF THERE WERE ANY RECALLS, TO WHICH THE DEALER SAID NO. I BELIEVE SUBARU IS BEING DISHONEST AS I HAVE FOUND MANY CONSUMERS ON ONLINE FORUMS EXPERIENCING THE SAME PROBLEM I AM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503223March 15, 2013
ENGINE
MY SISTER WAS DRIVING MY CAR WHILE I WAS AWAY. SHE WAS DRIVING ON THE ROAD WHEN SUDDENLY THE CAR BROKE DOWN. SHE HAD IT TOWED TO OUR INDEPENDENT MECHANIC. THEY STATED THAT THE HEAD GASKET BLEW. (SOA MENTIONED TO ME THAT NOT A LOT OF PEOPLE COMPLAINED ABOUT IT AND THEY MAY REIMBURSE ME FOR MY REPAIR IF I WAS AT A SUBARU DEALER, BUT SINCE IT WAS AT MY INDEPENDENT MECHANIC THEY HAVE TO REVIEW IT AND THE PARTS ARE SUPPOSE TO BE ORIGINAL) I NEEDED TO REPLACE THAT. NOW IT SMELLS IN THE CAR SOMETIMES (FOR INSTANCE AFTER HAVING HEAT ON, AND WORSE WHEN IT RAINS OR SNOWS). IT ALSO BUCKS UNCONTROLLABLY WHEN COMING TO A STOP. I WAS TOLD TO HAVE A SUBARU DEALER CHECK IT OUT EVEN THOUGH IT'S NO MORE ON THE WARRANTY. ALSO, WHEN I BOUGHT MY CAR THE WINDOW DEFROSTERS ON THE BACK WINDOW WERE DAMAGED. THEY STATED TO ME THAT IT WAS MY FAULT THAT IT WAS DAMAGED AND I SHOULD REPAIR IT OUT OF MY OWN POCKET. I DON'T RECOMMEND A SUBARU TO ANY PERSON, AND HONESTLY I DON'T LIKE THEIR CUSTOMER SERVICE. THEY ONLY WANT TO RECEIVE MONEY AND NOT HELP PEOPLE WHEN THEY HAVE PROBLEMS. LIKE OTHER PEOPLE MENTIONED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502574March 12, 2013
POWER TRAIN
I NOTICED ABOUT 3 MONTHS AGO MY CLUTCH ASSEMBLY STARTING TO SQUEAK AND STARTED TO STICK WHEN FULLY DEPRESSED. THE PAST MONTH DRIVING IS ALMOST IMPOSSIBLE WITH HAVING TROUBLE STARTING THE CAR AND ALMOST HAVING TO JAM GEARS JUST TO SHIFT. TOOK IT TO TRANSMISSION SHOP 2 DAYS AGO AND THEY TOLD ME THAT MY CLUTCH IS COMPLETELY GONE. AFTER GOING TO THEM THEY FOUND OUT WHAT THE ISSUE WAS. THE FIREWALL WHERE THE MASTER CYLINDER SITS IS COMPLETELY CRACKED 2 WAYS. WITH IGNITION OFF YOU CAN PRESSING THE CLUTCH IS SEE THE FIREWALL COMPLETELY FLEXING WITHOUT THE CAR EVEN BEING ON. THEY TOLD ME THERE IS NOTHING THAT THEY CAN DO AND TOLD ME TO GET IN CONTACT WITH THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502043March 8, 2013
FUEL/PROPULSION SYSTEM, ENGINE
VEHICLE WILL NOT START AFTER AN EXTENDED PERIOD OF ATTEMPTS. APPEARS TO HAPPEN MOST OFTEN WHEN VEHICLE IS PARKED (EITHER INDOORS OR OUTSIDE) FOR MORE THAN SEVERAL HOURS. CAR WILL CRANK OVER FOR 10+ SECONDS AND WILL NOT START. AFTER MULTIPLE ATTEMPTS, CAR HAS STARTED EVENTUALLY. HAVE COMMUNICATED WITH DEALER AND SIA OFFICES THAT I HAVE NOTICED THE CAR WILL MAKE WHIRRING NOISES THAT COME FROM THE BACK RH SIDE OF VEHICLE - AND ALSO A CLICKING NOISE NEAR CENTER OF DASH WHEN TURNED OFF AND SITTING. THIS WILL GO ON FOR OVER 5 MINUTES AT A TIME, WHICH MUST DRAIN BATTERY SINCE CAR IS NOT TURNED ON OR ENGINE RUNNING. WAS TOLD BY DEALER THAT THIS IS THE EMISSION SYSTEM "PURGING" ITSELF - AND IS CONSIDERED NORMAL FOR THIS VEHICLE. SIA OFFICES CONFIRMED THIS AND ALSO STATED THAT NOTHING IS NOTED IN THE CURRENT OWNERS MANUAL WHICH EXPLAINS THIS FEATURE. MY CONCERN IS THAT THE CAR IS UNABLE TO START WHEN REQUIRED TO - AND AM GUESSING THAT IT MIGHT BE RELATED TO THIS UNUSUAL FEATURE... . REGARDLESS OF ORIGIN, SAFETY ISSUE WITH CAR NOT STARTING AND BEING READY TO OPERATE WHEN NORMAL STARTING PROCEDURES ARE FOLLOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502123March 8, 2013
AIR BAGS
THE DRIVER WAS THE ONLY OCCUPANT IN MY VEHICLE. MY VEHICLE WAS TRAVELING STRAIGHT THROUGH A CONTROLLED INTERSECTION. A VEHICLE APPROACHING FROM THE OPPOSITE DIRECTION ATTEMPTED TO TURN LEFT DIRECTLY IN FRONT OF ME, CAUSING THE COLLISION. MY VEHICLE STRUCK THE OTHER VEHICLE AT ALMOST A PERFECT 90 DEGREE ANGLE, CAUSING EXTENSIVE DAMAGE TO THE FRONT OF MY VEHICLE, INCLUDING DESTROYING THE BUMPER/BUMPER COVER, FRONT GRILL, HEADLIGHTS, RADIATOR/AC CONDENSER, BOTH FRONT FENDERS, HOOD, ETC. DESPITE THE SEVERITY OF THE DAMAGE NO AIRBAGS DEPLOYED IN MY VEHICLE. THE ATTENDING POLICE OFFICER (WHO CITED THE OTHER DRIVER) AND THE TOW TRUCK DRIVER BOTH COMMENTED THAT THEY WERE EXTREMELY SURPRISED THAT THE BAG(S) DID NOT DEPLOY AND THAT IT WAS THEIR BELIEF THAT THE BAG(S) SHOULD HAVE DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10501900March 6, 2013
FUEL/PROPULSION SYSTEM
AS WITH THE PREVIOUS YEARS OF THIS VEHICLE, I AM EXPERIENCING THE FUEL LEAK UNDER MY INTAKE MANIFOLD FROM THE RUBBER FUEL LINES IN COLD WEATHER. I HAVE NOT EXPERIENCED FIRE BUT THE DANGER IS PRESENT AS THE LEAK IS NEAR THE TURBO INLET AND EXHAUST. THE 2002-03 IMPREZAS HAVE BEEN RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501866March 6, 2013
POWER TRAIN
HAD A SQUEAKY CLUTCH PEDAL FOR THE PAST FEW MONTHS. YESTERDAY IT BECAME VERY HARD TO SHIFT INTO GEAR. I NOTICED WHEN THE CLUTCH WAS DEPRESSED, BOTH THE BRAKE AND CLUTCH PEDALS MOVED ABOUT 2" TO THE LEFT. LOOKING FURTHER, IT LOOKS LIKE THE SPORT WELD HAVE GIVEN WAY WHERE THE BRACE MOUNTS TO THE FIREWALL. RESEARCHING I FOUND MANY PEOPLE WITH THE SAME ISSUE. CAR IS ALMOST UNDRIVEABLE AND UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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