Subaru Impreza Complaints

2,698 consumer complaints on file.

#10777741September 25, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2005 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/03/15*LJ; UPDATED 4/9/18*JB THE CONSUMER STATED REPAIRS WERE MADE TO THE VEHICLE ON OCTOBER 28, 2015. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781721September 22, 2015
AIR BAGS
I OWN A 2005 SUBARU IMPREZA, VIN [XXX] AND IN JULY RECEIVED A RECALL NOTICE (15V-323) RE. THE WQR-53 RECALL CAMPAIGN. THE LETTER STATED THAT THE FRONT PASSENGER SEAT SHOULD NOT BE USED BECAUSE OF THE SAFETY HAZARD CREATED BY THE DEFECTIVE AIR BAG. GIVEN THE MANNER IN WHICH WE USE THIS CAR THIS PRESENTS ARE HARDSHIP FOR US. I CALLED THE SUBARU COMPANY (1-800-782-2783) AS WELL A LOCAL SUBARU DEALERSHIP AND WAS UNABLE TO SCHEDULE AN APPOINTMENT FOR REPAIR BECAUSE THE NECESSARY PARTS ARE NOT AVAILABLE. AT THE DEALERSHIP I WAS TOLD THE PARTS WOULD NOT COME IN BEFORE NOVEMBER AT THE EARLIEST. I DO NOT BELIEVE IT IS FAIR FOR THE CUSTOMER TO HAVE TO HAVE TO LIVE WITH THE CONSEQUENCES OF THE DELAY WITHOUT ANY REMEDY OR COMPENSATION. I WOULD APPRECIATE IF YOU COULD LOOK INTO THIS MATTER. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767318September 22, 2015
WHEELS, ELECTRICAL SYSTEM
TIRE PRESSURE LIGHT SYSTEM OF MY VEHICLE IS DEFINITELY DEFECTIVE. DEALERSHIP ACKNOWLEDGED DEFECT & "RESET" TIRE PRESSURE SENSOR AFTER I GOT INVOLVED IN AN ACCIDENT ON THE FREEWAY FROM MY TIRE EXPLODING FROM A LACK OF TIRE PRESSURE & FAILURE OF LIGHT SHOWING ON MY DASHBOARD. AFTER THE ACCIDENT, A 3RD PARTY TIRE SHOP THEN PROPERLY INFLATED AIR PRESSURE TO ALL 4 TIRES WHICH THEN CAUSED THE AIR PRESSURE LIGHT TO APPEAR ON THE DASH... THIS REVEALS THAT THE TIRE PRESSURE ALERT SYSTEM IS WORKING IN THE OPPOSITE WAY THAT IT IS SUPPOSED TO. IN MY CASE; WHEN THE TIRE PRESSURE WAS LOW; I WOULD NOT GET AN ALERT (THIS IS WHEN IT SHOULD ALERT); BUT WHEN MY TIRE PRESSURE WAS INFLATED TO STANDARDS, THE LIGHT WOULD ALERT ON THE DASH (ERROR). THIS CAUSED ME TO GET INTO A CAR ACCIDENT ON THE FREEWAY AND IS A DANGER TO MANY DRIVERS DRIVING & AROUND THE DRIVERS OF OTHER AFFECTED SUBARUS. THE 3RD PARTY TIRE SHOP TRIED RESETTING THE DEFECTED TIRE SENSOR; & WAS NOT ABLE TO RESET THE SENSOR THAT WAS NOT WORKING. SUBARU WAS ABLE TO RESET THE SENSOR. WHY WAS SUBARU ABLE TO RESET, BUT THE 3RD PARTY COULD NOT?-POSSIBLE RED FLAG.THE DEALERSHIP DID NOT ORDER ME A NEW TIRE SENSOR. THEY JUST "RESET" THE SENSOR WHEN ANOTHER TIRE COMPANY WAS NOT ABLE TO. RESET OR NOT; THE FACT OF THE MATTER IS THAT; THE DEALERSHIP ACKNOWLEDGED THAT THE SENSOR WAS DEFECTED (OR ELSE THEY WOULD NOT HAVE HAD A NEED TO "RESET" IT & GIVE ME A FREE MAINTENANCE SERVICE) AND KNOWS ABOUT THE ACCIDENT IT CAUSED ME AS A RESULT. BECAUSE WE KNOW THE TIRE SENSOR IS DEFECTED (OR ELSE THE DEALERSHIP WOULD NOT HAVE HAD TO "RESET" THE SENSOR); WHAT'S TO SAY THAT IT WILL NOT DEFECT AGAIN? WHAT IS TO SAY THAT THEY ILLEGALLY JUST TURNED OFF THE SENSOR LIGHT TO COVER UP THE PROBLEM WHEN THE TIRE SENSOR IS STILL DEFECTIVE? WHY DID THEY REINSTALL AN ACKNOWLEDGED DEFECTED TIRE SENSOR AS OPPOSED TO ORDERING ME A NEW TIRE SENSOR?INVESTIGATE PLS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10765154September 18, 2015
SERVICE BRAKES
THE LEFT FRONT BRAKE HOSE RUSTED OUT. THIS WAS ON THE METAL PIECE AT THE END OF THE HOSE. IT WAS LEAKING FLUID AT A HIGH RATE. BEFORE I KNEW THIS WAS THE ISSUE, THE EMERGENCY BRAKE LIKE CAME ON, SO I FILLED UP MY FLUID AND THE LIGHT WENT OFF. I WAS ABLE TO DRIVE ABOUT 100 MILES (LIKELY LESS) BEFORE THE LIGHT CAME ON AGAIN. THAT IS WHEN I HAD IT CHECKED. THE MECHANICS AT OKEMOS MARATHON IN OKEMOS, MICHIGAN DISCOVERED THE ISSUE. THEY SAID IT WAS HIGHLY UNUSUAL FOR THIS TO HAPPEN AT THIS LOW MILEAGE. I PAID $152.39 FOR THE SERVICE AND REPLACEMENT OF THIS PART, WHICH WAS ONLY AVAILABLE FROM THE DEALER BECAUSE OF THE UNUSUAL NATURE OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763261September 11, 2015
AIR BAGS
I RECEIVED RECALL INFORMATION AND MADE AN APPOINTMENT WITH A LOCAL DEALER FOR CORRECTION OF THE DEFECTIVE AUTOMOTIVE PART. WEEKS LATER I RECEIVED A PHONE CALL FROM THE DEALER THAT THEY HAD RUN OUT OF PARTS AND WOULD RESCHEDULE BY CALLING ME WHEN THE DEFECTIVE PART WAS BACK IN STOCK. I THEN RECEIVED AN EMAIL, DATED 9/9/2015, FROM THE DEALER BILL RAPP SUBARU, SYRACUSE, NY, THAT THE APPOINTMENT HAD BEEN CANCELLED BUT NO INDICATION REGARDING THE RECALL OR IN WRITING THE THEY WOULD CALL ME WHEN THE PART WAS BACK IN STOCK. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763266September 11, 2015
AIR BAGS
THE FRONT PASSENGER AIRBAG TURNS OFF WHEN THERE IS A PASSENGER IN THE SEAT AND THE CAR IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762962September 10, 2015
POWER TRAIN
I BOUGHT MY 2009 SUBARU IMPREZA WRX HATCHBACK A LITTLE OVER A YEAR AGO BECAUSE IT IS SUPPOSEDLY A RELIABLE VEHICLE. I HAVE ALWAYS NOTICED A SLIGHT SHIFT IN THE BRAKE PEDAL WHEN ENGAGING THE CLUTCH. WE WERE TOLD BY MANY SUBARU OWNERS THAT THAT IS NORMAL. ABOUT A MONTH AGO IT BECAME VERY HARD TO PUT THE CAR INTO REVERSE. IT IS NOW ALMOST IMPOSSIBLE TO PUT MY CAR IN REVERSE AS WELL AS SHIFT BETWEEN GEARS. WE WERE GOING TO REPLACE THE CLUTCH BUT AFTER LOOKING ONLINE NOTICED THE HUNDREDS OF COMPLAINTS ABOUT THE SAME EXACT THING. THE CLUTCH WILL NOT ENGAGE BECAUSE THE FIREWALL IS CRACKING WHERE THE MASTER BRAKE CYLINDER MOUNTS FOR IT ARE. APPARENTLY SUBARU IS AWARE OF THIS DEFECT BUT HAS NOT DONE ANYTHING TO REMEDY THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762650September 9, 2015
UNKNOWN OR OTHER
A CRACK APPEARED IN THE MIDDLE OF MY WINDSHIELD, COMING UP FROM THE BOTTOM, AFTER NO IMPACT, WHILE PARKED AT A GAS PUMP. WHEN PARKED IN THE SUN THE NEXT DAY THE CRACK GREW FROM A LINEAR 8 INCHES TO A LINEAR 18 CURVED FROM A VERTICAL CRACK TO A HORIZONTAL CRACK AFTER THE FIRST 9 INCHES. SUBARU APPARENTLY HAS WINDSHIELDS ON BACK-ORDER SO THE CAR IN UNABLE TO BE DRIVEN WITHOUT REDUCED VISIBILITY FOR AN EXTENDED AMOUNT OF TIME UNTIL THEY CAN GET A SUBARU WINDSHIELD TO REPLACE MY MYSTERIOUSLY CRACKED ONE, WITHOUT VOIDING THE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761915September 7, 2015
AIR BAGS, SEATS, ELECTRICAL SYSTEM
WHEN A PASSENGER OF 215LBS OR MORE SITS IN MY 2012 SUBARU IMPREZA PASSENGER SEAT FOR MORE THAN 10MILES THE AIRBAG LIGHT COMES ON AND THE PASSENGER AIRBAG IS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761538September 4, 2015
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2008 SUBARU IMPREZA. THE CONTACT STATED THAT THE VEHICLE WAS DRIVEN BY A VALET SERVICE. WHEN THE VEHICLE WAS RETURNED, THE CLUTCH FAILED AND THE PEDALS MOVED INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760685September 1, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN RESET THE AIR BAG LIGHT AND PERFORMED AN UNKNOWN REPAIR; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS REPAIRED. THE CONTACT RECENTLY RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V419000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760165August 29, 2015
AIR BAGS
PASSENGER AIR BAG LIGHTS TURNS OFF AFTER SOME TIME DRIVING WITH A 200 LB PASSENGER IN THE PASSENGER SEAT. THE LIGHT STARTS OFF ON AND TURNS OFF MEANING THE AIR BAG WILL NOT DEPLOY. SUBARU DEALER REVIEWED PROBLEM AND DID NOT FIND ANYTHING WRONG EXCEPT FOR SOME HISTORICAL WET SENSOR ERROR CODES. THIS IS UNSAFE AS AS THE AIR BAG WON'T DEPLOY IF I HAVE A CRASH. I HAVE THE DEALER PAPERWORK WHERE THEY TESTED IT AND DID NOTHING !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759928August 28, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2005 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760065August 28, 2015
AIR BAGS
FINALLY, AFTER 3 YEARS OF SUBARU STONEWALLING TO ADMITTING TO A PROBLEM WITH THE PASSENGER AIRBAG, NHTSA INTERVENTION RESULTED IN RECALL WQT55. I RECEIVED THE RECALL NOTICE EARLIER THIS WEEK. HOWEVER, NONE OF THE SUBARU DEALERS IN THE SAN FRANCISCO BAY AREA THAT I CONTACTED HAD THE NECESSARY REPLACEMENT PART AND SAID IT BACK ORDERED WITH NO ESTIMATED DELIVERY DATE AVAILABLE. I BELIEVE SUBARU HAS CONSISTENTLY ACTED IN BAD FAITH SINCE THE PROBLEM WAS BROUGHT TO THEIR ATTENTION AND IS CONTINUING TO DO SO. I STRONGLY ENCOURAGE THE NHTSA TO FINE SUBARU THE MAXIMUM AMOUNT FOR DELAYING AND NOW MISLEADING VEHICLE OWNERS ON A RECALL THAT MISREPRESENTS THEIR ABILITY TO FIX THE PROBLEM SINCE THE REPLACEMENT PART IS UNAVAILABLE. SUBARU IS KNOWINGLY ACTING IN BAD FAITH. I HAVE BEEN ENDURING THIS SAFETY ISSUE FOR MORE THAN THREE YEARS BY AVOIDING USING THE PASSENGER SEAT WHENEVER FEASIBLE. IT'S NOT RIGHT THAT SUBARU CONTINUES TO GET AWAY WITH THEIR BEHAVIOR. PLEASE TAKE ACTION. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759369August 26, 2015
AIR BAGS
PLEASE READ THIS: HTTP://RUNNINGAHOSPITAL.BLOGSPOT.COM/2015/08/ENJOY-LIFE-STAY-SAFE-LOVE-EVERY-MILE.HTML LINKING TO THIS: HTTP://RUNNINGAHOSPITAL.BLOGSPOT.COM/2014/09/DONT-DRIVE-HOME-WET.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759185August 25, 2015
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), AIR BAGS
WARNING LAMPS FOR STABILITY CONTROL AIR BAG RANDOMLY LIGHT UP ON MY DASH BOARD PANEL. THE PASSENGER AIR BAG WILL ALSO SWITCH TO OFF EVEN WHEN A PASSER IS SITTING IN THE SEAT OR THE PASSENGER SEAT BELT WARNING SOUND WILL GO OFF IF A SMALL OBJECT IS PLACED ON THE SEAT. MY MECHANIC CAN'T FIND THE ISSUE AS I CANNOT RECREATE THE CIRCUMSTANCES THAT CAUSE THE LAMPS TO SWITCH ON OR THE WARNING SIREN TO CHIME. COMPUTER READINGS DO NOT RETURN ANY "CODES" IF THE LAMPS AREN'T ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748680August 14, 2015
SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. WHILE DRIVING AT 10 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO A METAL POWER BOX AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10748709August 14, 2015
FUEL/PROPULSION SYSTEM
TEMPORARILY EXPERIENCE SOME FUEL SEEPAGE AT ENGINE FUEL DELIVERY PIPE/HOSE DURING COLD ENGINE START UP IN EXTREMELY COLD OUTSIDE TEMPERATURES. VEHICLE OCCUPANTS MAY NOTICE THE SMELL OF FUEL. THE SAME ISSUE IS DESCRIBED IN SUBARU CAMPAIGN/RECALL WVK-21 ISSUED FOR 2002-2003 MODEL YEAR SUBARU IMPREZA VEHICLES. SERVICE BULLETIN 01-170-09 HTTP://WWW-ODI.NHTSA.DOT.GOV/ACMS/CS/JAXRS/DOWNLOAD/DOC/ACM12948229/RCSB-09V468-1307.PDF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748804August 14, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2005 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747754August 11, 2015
AIR BAGS
THE FIRST TIME THIS HAPPENED, I WAS DRIVING ALONG A SUBURBAN ROAD WITH A PASSENGER. THE PASSENGER AIRBAG WAS ON FOR THE FIRST ~20 MINUTES OF THE TRIP, THEN RANDOMLY TURNED OFF. I PULLED OVER, TURNED OFF THE CAR, THEN TURNED IT BACK ON. THE PASSENGER AIRBAG WENT ON AGAIN, BUT THEN WENT BACK OFF AFTER A FEW MINUTES OF DRIVING. THIS AIRBAG ISSUE HAS HAPPENED SPORADICALLY SINCE THEN, BOTH ON HIGHWAYS AND CITY/SUBURBAN ROADS, AND AFTER 15 MINUTES-2 HOURS OF DRIVING. ALL PASSENGERS HAVE BEEN OVER 130 POUNDS AND HAVE BEEN SITTING UP STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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