Subaru Impreza Complaints

2,698 consumer complaints on file.

#11639119January 28, 2025
POWER TRAIN
The contact owns a 2013 Subaru Impreza. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to accelerate above 80 MPH. In addition, the contact stated that the gear shifter did not shift as intended and several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with transmission control system failure. The contact was informed that the torque converter clutch needed to be replaced. The vehicle was not repaired. In addition, the vehicle was taken to the dealer; however, a diagnostic test had not been completed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638183January 24, 2025
SUSPENSION
The dealership is refusing to fix my car free of charge on a recall they confirmed would be able to do and now they are refusing to do it due to price and have made me wait two months for this to be the answer while also not giving me any sort of pay for the inconvenience of waiting for so long, while also having already ordering the parts and they have decided to decline my recall repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635428January 11, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Three engine check lights due to rodent damage within two weeks, even when I first bought the car in South Florida it had damage due to rodents and that when I first found out they use soy for the wires, I had thought the dealership I got it from had replaced it all but no. Fast forward 2-3 years later in a different state I had gotten the first engine check light and thought it was due to bad repairs from the place I bought it from, I had thought after the first repair they got rid of the soy wiring since it was expensive but then I happened a second time 140 miles after I fixed the first one. It was then on that I realized these were recent damage and not old so I decided to buy some things to deter rodents since it’s cold now. And now comes to the third time it gets damaged after snowing and melting a little. I haven’t even driven more than 10 miles and I already have to spend more on repairs. I might even have to get rid of the car altogether if this keeps happening. This damage means cruise control is off due to the car now being in a safe mode and also it cannot tell how hot or cold it is so overall running of the car is gonna be worse off. I’ve put noise/ light devices in the engine bay and also mint pouches made to deter mice and such and still had issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634396January 6, 2025
POWER TRAIN
Last month, my 2013 Subaru Impreza Sport with only 67k that I bought brand new had a blinking AT (Automatic Transmission) Oil Temp light and three other lights were lit on the panel. I contacted Groove Subaru and they told me that I had a malfunctioning Valve Body and needs to be replaced. I was told that this is a common issue with Subarus with CVT transmission reason why they changed their warranty to 10years/100k miles. Mine has only 67k miles and already malfunctioned. They said they won't cover mine because I'm on the 11th year so they asked me to pay $2500 for everything. Reason why I'm writing this letter is to inform you that this should be considered as recall and I shouldn't paid for anything. My car is good as brand new. I seldom use it. Please help me consider this as recall since it is happening on all Subarus with CVT transmission. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634194January 5, 2025
AIR BAGS, ELECTRICAL SYSTEM, SEATS
The Airbag warning light has been lit within the dashboard. The front passenger seat airbag is faulty and is not able to correctly sense when a passenger is within the seat or not, which disables the airbags. This can be deadly to the passenger if in an accident. The issue seems to be in the ODS passenger seat mat that determines when the airbag is active or not. If moisture is able to get within the mat, then it can short the circuit and cause airbags to not deploy. My car was "supposed" to already been fixed with the issue in 2015 on the recall #WQT55, NHTSA Campaign 15V419000, but I don't believe the underlying issue was fixed correctly or the same part has failed again. Looking further into recalls, the exact same issue is happening again with Subarus with #WRA-24 and NHTSA campaign 24V227. The dealer has asked me to pay over $1700 on to replace this part. Subaru America should fully cover the cost of any Passenger ODS issue especially when there have already been two recalls with the exact same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633515January 1, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving a multi lane road with traffic going same direction in front of me, if one or more cars begin to slow for a left or right turn, the auto braking feature begins to slow and will try to stop my car. Problem is that the car in front of me turning isn't in my lane. I have a clear lane ahead and suddenly the system brakes. still locked onto the car in front, but doesn't recognize the clear road ahead and I can easily pass it on by. I've nearly been re ended because the guy behind me wasn't thinking I would suddenly brake for nothing. It happened with adaptive cruise control, and with that off, the auto braking system, or "accident avoidance" system. I have have more near misses driving this car than with any other car I've had without the system. This system is dangerous, it doesn't work like it was intended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633290December 31, 2024
ELECTRICAL SYSTEM
The AC unit suddenly shutoff and there was a burning smell while I was driving. It turns out that the connector on the back of the climate control unit had either drawn too much current, or the resistance was too high, and the connector had started burning. Fortunately, the melted plastic interrupted the electrical connection, and the fire had went out on its own. It looks like this is not an isolated incident, and several others have dealt with similar when looking online.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11631918December 21, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car braked suddenly and violently while driving slowly (5-10 MPH) in traffic. Foot was on the gas pressing lightly - not on the brake. Braking occurred independently with such force that I thought I had been hit by another vehicle going 30-40 MPH. Hyman Bros. Subaru has not yet returned my calls regarding this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631878December 20, 2024
WHEELS
Two Lug studs broke on opposite wheels from torque issues caused when rotating tires. Based on speaking with both the dealer and the tire shop, they said this is a common issue with Subaru's. Fortunately this happened while the tires were being replaced and not while driving. Had 2 of the lug studs broken on the same tire and I had not been aware, this could cause safety issues for both myself and other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631888December 20, 2024
POWER TRAIN, EXTERIOR LIGHTING, STEERING
To start of with the steering seems to loosen up while driving, it's hard to explain but while driving the vehicle it is very noticable that the car is jurking side to side , if your used to a certain pressure put on the steering wheel to turn or keep in a constant turn(like a long turn or steady turn on a long bend in a road , the steering loosens to the point that the pressure you are holding the car at going in the turn makes you go into oncoming traffic or to the opposite side towards the side of the road) and this is not a good situation to be in it's starting to happen more frequently now , before I thought it was a slippery spot or ice ,no it's on dry surfaces (road ways) the next thing is the power train, it seems to be a bumping sensation especially up a hill or grade it's getting more prominent (in transmission perhaps) I've been a mechanic for over 40+ years now retired so the newer stuff I'm not savy on but I know what's being sead .now I m looking into any recalls for the 2022 Subaru impreza I know I can't be the only one experiencing these problems??? Another thing is the windows in the front doors (both front windows) when you put them up in the automatic faze they will go up but come back down to the center of the opening ,this happens a lot but not ?? It will do it for a few days , then it won't do it for a week or longer , then it does it again a few days ,you get the picture right , should of stuck with our first pick of vehicle instead of with this one , I do not think it's a safe car at all !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628815December 4, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
When you put in reverse my 2019 Subaru Impreza Sport, the control display flashes green and is distorted. It is very difficult to detect an obstruction or a child when backing up. Recently we bumped a pedestrian. This Is A Safety Issue! The condition was observed at the Orlando Subaru dealer. Their solution is to replace the whole radio control unit at a cost of $1341. We ordered it to not gamble on safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627106November 24, 2024
EXTERIOR LIGHTING
On 8/9/24 I was involved in a fender bender minor collision with a parked car which damaged my right-hand headlamp assembly on my 2018 Subaru Impreza. On 8/23/24 I brought my car to Subaru of Ann Arbor to have Safety Recall WRG-22 NHTSA ID 22V-624 performed on it. Both headlamp assemblies were under recall by Subaru. I was told by the service manager that the right hand and left hand headlamp assembly replacement procedure could not be performed free of charge, as promised by Subaru, because the front bumper was damaged (due to the accident), and Subaru could not remove and replace it in order to accomplish either headlamp replacement. On 9/9/24 I brought my car to Heritage Collision Center for a repair estimate on my damaged right hand front fender. (See Picture 1) I told Heritage Collision that the right hand headlamp assembly was under recall and Subaru was going to replace it free of charge. During the time of repair, I asked Heritage if I could take a picture of the damaged and recalled right hand headlamp assembly (See Picture 2). Upon reviewing my final bill of repair from Heritage Collision, I saw that Subaru had charged the MSRP of $319.95 to replace the recalled right hand headlamp assembly after promising to replace the recalled headlamp assembly for free. Subaru owes me $319.95 for my replacement of the recalled headlamp assembly. (See Picture 3)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627043November 23, 2024
VISIBILITY/WIPER
I was under the vehicle changing the oil and heard a loud bang. I investigated the sound and didn't notice anything. After completion of the oil change I got into the driver seat and noticed my rear view mirror was hanging by the wires. It had come loose from the windshield taking a big chunk of glass out of the windshield. It left a gash approximately almost 3/4 of an inch deep by 1.5 inches long by about 3/4 of an inch wide. This seriously degrades the strength and puts any occupants at risk. The windshield can not be repaired and will have to be replaced. Cost of replacement is approximately $413.58.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625402November 15, 2024
AIR BAGS
The airbag indicator light on the driver’s dash is illuminated most times that I drive my car. The passenger airbag indicator shows that airbags are OFF, even when someone is seated in the passenger seat. This is a very serious safety concern. What if an accident occurred and the airbags don’t deploy? I’ve also read about a switch in the airbag assembly that could explode causing serious injury or death to the driver or passenger. The problem has not been confirmed or inspected but seems to be a problem with many Imprezas. It is the number 1 concern for 2013 Subaru Impreza owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624154November 8, 2024
POWER TRAIN
Rear wheel bearing premature wear. Originally installed wheel bearings were replaced, under warranty, at 44,137 miles. Same bearings then had to be replaced again at 62,486 miles. Both replacements were done by Beardmore Subaru in Nebraska. A failed wheel bearing at high speed could result in a catastrophic accident, and requiring replacement at these low mileage levels is indicative of poor design or substandard parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622784October 30, 2024
AIR BAGS
I have had this airbag recall repaired 8 years ago, yet the dealership (Autonation Subaru Arapahoe 9955 E Arapahoe Rd Centennial, CO 80112) REFUSES to submit the paperwork to complete the recall. I have contacted the dealership numerous times, I have had Subaru of America representatives come out to my house to verify this airbag recall has been completed, yet I cannot get the recall status of my vehicle to be updated to show that the recall has been completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622846October 30, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror shaking, blurry, vibrating on new 2024 Impreza. Makes one motion sick due to vibration while driving. The driver side mirror is shaking/vibrating and blurring out license plates, took it to dealer and while they do notice some shaking while increasing speed they don’t see any reason to fix it even though it mashes driving rather unsafe on highway. It is a little blurry/shakes around 20 mph and gets worse as speed goes up. When I hit 40-60 mph, it is constantly blurred or shaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619259October 11, 2024
AIR BAGS
After driving for about an hour stopped a light and accelerated to proceed and drivers side air bag exploded. Subaru states it was my fault because “dirt” got in the system. Refused to cover replacement or rental car. Minor hand injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613846September 10, 2024
AIR BAGS
The contact owned a 2021 Subaru Impreza. The contact stated that while stopped at a red light, another vehicle crashed into the rear of the vehicle. The force of the impact caused the contact to hit another vehicle which then caused that vehicle to also hit another vehicle; in total, four vehicles were involved in the accident. The contact's air bags did not deploy upon impact. The contact was taken to hospital via an ambulance where they were treated for a nasal fracture. The contact also suffered additional bruises to the face, both arms and right upper thigh. During a recent surgery for an appendix removal, the contact's surgeon discovered bruising on the contact's colon; likely caused by the accident. The driver that caused the collision claimed to have suffered from a seizure which caused the accident; that driver did not suffer any physical injuries. The whereabouts of the other two drivers involved in the accident were unknown. A police report was filed. The contact's vehicle was towed to an independent tow yard where it was deemed a total loss. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11613164September 7, 2024
EXTERIOR LIGHTING, VISIBILITY/WIPER
I have not had an accident yet. I bought this vehicle in May and recently drove it at night. This vehicle is a nighmare!!!! The LED steering responsive headlights are absolutely horrible and you cannot drive this vehicle at night using the low beams. If you are on a completely level road, you'll be ok. If you are on a road with at least a slight dip in the road, these headlights face downward in front of you about 30 yards out max. That means you cannot see anything beyond where the beam hits the road. You would have to drive with high beams on constantly and this is an absolute safety hazard to my family and other vehicles and pedestrians. This problem goes back to 2017 and has been recalled up to 2019. There is not a fix for it and why they still installed these lights till today is beyond comprehension. I literally purchased a vehicle that my wife or I cannot drive. All you have to do is google this problem and you'll read a vast amount of complaints from people who have these headlights. Why are you not doing anything to correct this? I ask that somebody help us!! I took my vehicle back to the dealer and all they did was adjust the headlights 6 inches which is comical. You can come and drive my car at night if you think I'm just blowing smoke. Please tell me what you are going to do and don't tell me I have to have an accident first before you will act on this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Subaru Impreza