Subaru Crosstrek Complaints (2019)

286 consumer complaints on file.

#11376531November 27, 2020
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
WINDSHIELD IS VERY EASILY CRACKED OR CHIPPED FROM THE SMALLEST PEBBLES HITTING IT WHILE GOING EVEN 35 MPH. WITH THE ADAPTIVE CRUISE CONTROL, GETTING THE WINDSHIELD FIXED AND THE SENSORS RECALIBRATED COULD COST A FORTUNE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376694November 27, 2020
VISIBILITY/WIPER
OVERNIGHT, SOMETHING FELL ON MY VEHICLE AND CRACKED THE WINDSHIELD. THE CRACK TRAVELS A GOOD THIRD OF THE WIDTH OF THE VEHICLE. WE THINK IT IS A MANUFACTURING DEFECT AS THE SUBARU WAS STREET-PARKED UNDERNEATH A POWER LINE, AND WE DIDN'T FIND ANYTHING SUBSTANTIAL AROUND THE CAR THAT COULD HAVE CRACKED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375662November 20, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER
AFTER STARTING THE CAR AND BEGINNING TO REVERSE AWAY FROM MY HOME, THE REAR VIEW CAMERA FROZE FOR 10 SECONDS, NOT SHOWING ANY CHANGE IN MOVING OR STATIONARY OBJECTS. THIS HAPPENED DUE TO THE DRIVER SCREEN INTERFACE/ENTERTAINMENT SYSTEM CRASHING AND REBOOTING. THE CRASH/REBOOT USUALLY HAPPENS IF THE CAR PAIRS BY BLUETOOTH WITH A PHONE THAT IS IN THE HOUSE, AND THEN GETS OUT OF RANGE WHEN THE CAR BACKS AWAY OR DRIVES AWAY FROM THE HOUSE. IF IT CRASHES WHILE REVERSING, THE SCREEN EITHER GOES BLANK OR FREEZES THE REAR VIEW IMAGE IN PLACE. IF THE SYSTEM CRASHES WHILE DRIVING FORWARD THEN THE REVERSE CAMERA IMAGE IS NOT AFFECTED. WHEN THE CAMERA FREEZES WHILE REVERSING, IT IS VERY DANGEROUS SINCE IT GIVES THE DRIVER THE FALSE VIEW THAT NOTHING IS BEHIND THE CAR WHEN THERE COULD BE A CHILD OR OBJECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375225November 18, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY WIFES CAR STARTED SMELLING LIKE GASOLINE INSIDE THE PASSENGER COMPARTMENT. WE TOOK IT TO A SUBARU DEALER AND A RODENT HAD CHEWED THE HIGH PRESSURE GAS LINE. IT THEN SPRAYED GASOLINE RIGHT INTO HER BACK SEAT FOAM AND CUSHION. IF WE TAKE THE RODENT OUT OF THE EQUATION, THIS CAR IS NOT SAFE AND WE WANT OUR MONEY BACK IN FULL. THE MATERIAL FOR WIRING AND FUEL LINES ARE MADE FROM A SOY BASED PRODUCT ATTRACTING RODENTS. THE SEAL THEY USE FOR THE GAS TANK ACCESS UNDER THE REAR SEAT IS A CHEAP FOAM NOT A NEOPRENE RUBBER OR O-RING. IF THE GAS WOULD OF LEAKED ONTO JUST THE GROUND I WOULDN'T EVEN BE TYPING THIS LETTER. I AM EXTREMELY CONCERNED ABOUT HIGH PRESSURE GAS GETTING INTO THE PASSENGER COMPARTMENT. I WANT TO CONTACT A LAWYER ABOUT THIS AND MAKE SUBARU ACCOUNTABLE. THE DEALER EVEN TOLD ME IT WAS THE SECOND ONE IN 2 WEEKS. THEY MUST USE A SOY BASED FUEL LINE TO ATTRACT TO RODENT, AND THEN THE FOAM SEAL IN NO WAY IS SAFE TO PREVENT A PRESSURE OF GASOLINE FROM REACHING INSIDE THE VEHICLE. MY WIFES CAR IS 13 MO OLD AND ONLY HAS 7400 MILES ON IT. SHE IS DEVASTATED AS THIS WAS HER FIRST BRAND NEW CAR EVER. NO WE HAVE A CAR WITH GAS SMELL INSIDE FOREVER. PLEASE HELP US!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375327November 18, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
OCCASIONALLY, WHILE ACCELERATING, IT FEELS AS IF THE CAR LOSES ACCELERATION AND THE ENGINE LOSES POWER. IT HAPPENS WHILE VEHICLE IS IN MOTION SLOW SPEEDS AND FAST SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374304November 12, 2020
VISIBILITY/WIPER
ONE DAY IN AUGUST, I WENT TO MY CAR PARKED IN THE GARAGE AND NOTICED A CRACK COMING UP FROM THE BOTTOM OF THE WINDSHIELD. I HAVE HAD NOTHING HIT THE WINDSHIELD IN SEVERAL MONTHS AND NEVER IN THAT AREA. ON 3 SEPARATE OCCASIONS AFTER THAT, AS I TOOK THE CAR OUT OF THE GARAGE, I NOTICED IT LENGTHENING HORIZONTAL BY ABOUT 3 INCHES EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374202November 11, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
AFTER BEING PARKED OUTSIDE IN MY DRIVE WAY IN TAHOE CITY DURING A SNOWY NIGHT, MY WINDSHIELD CRACKED IN SEVERAL PLACES. I NOTICED THE DAMAGE IN THE MORNING AFTER REMOVING THE SNOW AND TURNING ON MY VEHICLE. I HAVE BEEN READING ONLINE THAT THIS IS A KNOWN ISSUE BUT SUBARU HAS NOT BEEN RECALLING WINDSHIELDS. I CONFIRMED WITH MY SUBARU SERVICE CENTER THAT THIS ISSUE IS NOT UNDER WARANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372889November 3, 2020
VISIBILITY/WIPER
BEEN DRIVING SUBARUS FOR MANY YEARS AND HAVE ALWAYS LOVED THEM...UNTIL NOW. GOT JUST OVER 11,300 MILES ON THE CAR SINCE I HARDLY DRIVE IT ANYMORE DUE TO THE PANDEMIC. WHILE DRIVING MY FIRST TIME OUT IN WEEKS, A SMALL PEBBLE HIT WINDSHIELD ON LEFT SIDE AND THE GLASS IMMEDIATELY CRACKED ABOUT 6" IN LENGTH. BY THE TIME I GOT HOME IT HAD TRAVELED TO ABOUT 9". THIS WAS A VERY SMALL PEBBLE THAT BARELY MADE A SOUND AND THAT SHOULD HAVE BOUNCED OFF WITH NO DAMAGE OR AT THE VERY MOST, MAYBE LEFT A CHIP BUT THE CRACKED WINDSHIELD SHOULD NOT HAVE HAPPENED. THE WINDSHIELDS ARE SUPPOSEDLY COATED WITH A SPECIAL SOMETHING THAT DEFLECTS SMALL ROCKS........YEA, I DON'T THINK SO! I SEE THAT THERE IS A CLASS ACTION SUIT AGAINST SUBARU FOR THIS VERY THING. NO ONE WILL FIX IT TO STOP THE TRAVELING CRACK, THEY ALL SAY IT MUST BE REPLACED DUE TO THE SAFETY FEATURES OF THE VEHICLE/GLASS. WELL THE WINDSHIELD REPLACEMENT IS SUPER EXPENSIVE BECAUSE OF THE "EYESIGHT" FEATURE AND THE CAMERAS. THESE CARS ARE NOT CHEAP AND I WOULD EXPECT HIGHER QUALITY FROM SUBARU. VERY DISAPPOINTED IN THE BRAND NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372581November 2, 2020
ENGINE
I AM DRIVING DOWN HWY17 DOWNHILL WHEN TRAFFIC SLOWED AND AS I SLOWED THE ENGINE AND CAR COMPLETELY SHUT DOWN , NO POWER , VERY LITTLE STEERING CONTROL.I WAS ABLE TO PULL OFF WITHOUT INCIDENT. I DO FEAR THE REOCCURRENCE OF THIS PROBLEM AND I DO FEEL THIS IS DANGEROUS AND HOPE THE COMPLAINT IS CONSIDERED AND ADDRESED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365945October 23, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ALL ELEXTRICAL WAS DIABELED, NO S DRIVE, NO RESPONSE TO KEY FOB, COULD NOT TAKE CAR OUT OF PARK, CHECK ENGINE LIGHT ON. CAR WAS WORKIG WHEN PARKED AT STORE, CAME OUT AND THE CAR WOULD NOT START AND KEPT GIVING ME ERROR MESAGES. THE YBRID BATTER WAS GOOD AND I FINALLY WAS ABLE TO USE THE HYBRID MODE TO GET THE CAR TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363687October 10, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKS EASILY AND THE CRACKS SPREAD QUICKLY. I'VE HAD 2 CRACKS SO FAR ON A 2019 VEHICLE FROM LIGHT PEBBLE IMPACT COMING FROM THE ROAD. COST ESTIMATE TO REPLACE IS VERY HIGH AS THE VEHICLE HAS EYESIGHT. SUBARU CLAIMS IF YOU DON'T USE THE OEM WINDSHIELD EYESIGHT MAY NOT WORK. OVER $1000 TO REPLACE?? SMALL CRACK HAPPENED FIRST RIGHT AFTER VEHICLE WAS PURCHASED. HAD IT "REPAIRED" SINCE IT WAS NOT A SAFETY OR VISION ISSUE. NEW CRACK IS RIGHT IN LINE OF SIGHT ON DRIVERS SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362508October 3, 2020
VEHICLE SPEED CONTROL
WHEN I TURN ON CRUISE CONTROL AND SET THE DESIRED SPEED THE SYSTEM ON ITS OWN DECIDES TO ACCELERATE TO 90 OR 100 MPH. THIS OCCURS ON THE HIGHWAY WHEN I AM TRAVELLING LONG DISTANCES. I DONT KNOW THE EXACT SEQUENCE IF ITS INITIALLY WHEN I TURN ON THE CRUISE CONTROL OR WHEN I WANT TO RESUME AND GO A BIT FASTER. THIS HAS OCCURRED A COUPLE OF TIMES AND CAN'T BE RECREATED ON DEMAND. I TOOK THE CAR INTO SUBARU AND THEY HAVE NO KNOWN RECALLS AND FOUND NOTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360617September 23, 2020
VISIBILITY/WIPER
NO KNOWN ISSUE OCCURRED, YET THE WINDSHIELD STARTED A CRACK FROM THE DRIVERS SIDE EDGE AND RAPIDLY MOVED ACROSS THE WINDSHIELD ABOUT 12 INCHES. DURING HIGHWAY DRIVING IT MAY HAVE CAUGHT A PEBBLE (DON'T RECALL THIS HAPPENING BUT I'VE EXPERIENCED THIS WITH OTHER CARS), BUT STILL THAT WOULDN'T EXPLAIN THE RAPID CRACKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355376September 16, 2020
VISIBILITY/WIPER
I BOUGHT THIS CAR A LITTLE OVER A YEAR AGO. (BOUGHT JUNE 2019 AND CURRENTLY SEPTEMBER 2020). IN JANUARY I WAS DRIVING ON THE INTERSTATE AND A HEARD A LIGHT "TING" ON MY WINDSHIELD (I'VE HAD CARS BEFORE THIS ONE, AND I'VE NEVER GOTTEN A CRACK FROM SOMETHING LIKE THAT) AND MY WINDSHIELD GOT A CHIP IN IT THAT IN DIAMETER WAS A LITTLE LARGER THAN A QUARTER. I GOT THAT FIXED QUICKLY AFTER IT HAPPENED. THEN, 4 DAYS AGO I WAS DRIVING ON THE INTERSTATE AND THIS "TING" WAS A LITTLE LOUDER. I DIDN'T SEE ANY DAMAGE AT FIRST, BUT IT WAS BECAUSE IT WAS BEHIND MY REARVIEW MIRROR, AND WHEN I GOT OUT IT WAS A CRACK ABOUT A FOOT LONG. I'VE BEEN DRIVING SINCE I WAS 16 AND I'M 23 NOW, AND I'VE NEVER HAD THESE THINGS HAPPEN. TO GET TWO INCIDENTS IN LESS THAN A YEAR SEEMS SUSPICIOUS TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354267September 10, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED NEEDING REPLACEMENT AFTER NO NOTICABLE ROCK HITTING IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352087August 30, 2020
ELECTRICAL SYSTEM
THE CAR WAS PURCHASED IN NOVEMBER, AND THE BATTERY FAILED IN APRIL AFTER MULTIPLE DEAD BATTERIES AND JUMP STARTS. THE BATTERY WAS REPLACED AS 'DEFECTIVE.' THE CAR WAS JUMPED AGAIN FOR A DEAD BATTERY IN JUNE. THE BATTERY DIED AGAIN IN JULY, AND THE TECH SAID THAT THE REASON WAS THAT THE CAR HAD TO BE DRIVEN EVERY 5 DAYS OR THE BATTERY WOULD BE DEAD. IN AUGUST, THE CAR WAS TAKEN IN AND AGAIN THE DIAGNOSIS WAS A DEFECTIVE BATTERY, AND IT WAS REPLACED, THOUGH THEY ALSO SAID THAT THE CAR NEEDED TO BE STARTED AND DRIVEN ONCE A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351762August 28, 2020
VISIBILITY/WIPER
WINDSHIELD EASILY SUSCEPTIBLE TO ROCK CHIPS COMPARED TO PREVIOUS MODEL CROSSTREK (2014) DRIVING THE SAME ROADS. HAVE RECEIVED 2 ROCK CHIPS IN WINDSHIELD LESS THAN 1 MONTH APART FROM ANOTHER WHILE DRIVING ON SUBURBAN ROADS WHERE SPEED LIMIT IS 55MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351511August 27, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED FROM DASH AREA ABOUT 12'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351520August 27, 2020
FUEL/PROPULSION SYSTEM
CAR HAS HESITATED AND STUMBLED SINCE NEW. VERY LOW POWER. TAKEN TO TWO DIFFERENT DEALERSHIPS TO CORRECT PROBLEM. RECALL FOR IGNITION DOWN. PROBLEM PERSISTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350991August 24, 2020
UNKNOWN OR OTHER
IN JUNE OF 2020, MY BRAND NEW 2019 SUBARU CROSSTREK CAUGHT FIRE WHILE DRIVING ON THE HIGHWAY. THE MORNING OF THE FIRE, IT WAS CONFIRMED VIA THE APP THAT ALL CAR SYSTEMS WERE IN CHECK AND NO MAINTENANCE WAS REQUIRED. WHILE DRIVING ABOUT 65MPH, WE COULD NO LONGER ACCELERATE. WHILE PULLING OVER, THE DASHBOARD LIT UP WITH ICONS. WE THEN NOTICED SMOKE, THEN FIRE. THIS WAS ABOUT WITHIN A MINUTE AND A HALF TIMES. THE CAR REMAINS BURNT ON THE LOT UNTOUCHED AND SUBARU HAS YET TO DO ANYTHING ABOUT IT 3 MONTHS LATER. IF THERE IS A RECALL, IT WAS VERY UNSAFE FOR SUBARU CROSSTREK DRIVERS TO BE ON THE ROAD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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