Subaru Crosstrek Complaints (2018)

195 consumer complaints on file.

#11502702January 19, 2023
UNKNOWN OR OTHER, ENGINE
I was driving on Tuesday, January 17 and my steering made a pooping nose strug and swirl to the right then continue driving. I found it strange but this never happened. Then on Thursday, January 19, 2023, I put my vehicle into the driveway, my engine was not even off yet, my steering wheel to the left with key still in the ignition it locked. I know how to unlock my wheel but with this I can't this is the 4th time it has happened. It is freaking me out because every time my son is in the car. If this happens when I am driving it going to take the grace of God to save us. The first time was in Hartsdale, NY parking lot Subaru assistance was called, he made a report, 2nd time it happened by Trader Joes Larchmont, NY Police came out they made a report, 3rd time a Man in KeyFood Bronx, NY 2022,help me and 4th Time January 19, 2023 Entourage Automotive Corp tow was called. He wants to tow my car in the morning to Subaru Service because he says it too stiff and hard to turn. He had to lean his body on it and then turn it hard. I can't do that and it not suppose to do that. In December 21, 2022, my car was park under the port, when I went out the hand rest was wrinkled. When I took my car in for 4 tires I indicated this to Will the service guy and he said I could buy a new one and have it replace. It was strange he never hard of it. Well know through some research this is a big issue with vehciles from 2017 to 2022 and they have a cover for it now. but it should have been a recall to fix the ones it already happen too now.https://subaru.oemdtc.com/3574/2017-2021-subaru-center-console-armrest-cover-wrinkled-appearance My car is staining from the ceiling to the side of the upper doors, as well as water stains.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502226January 17, 2023
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
On Nov 9 2022 the owner was pulling into a parking space at a mall and the Subaru Crosstrek 2018 suddenly accelerated and slammed into the wall of a store. The airbags did not go off. The driver was going at a slow speed and putting on the brake. The driver and occupant suffered some impact from the seat belts but no other injuries. If pedestrians had been on the sidewalk in front of the parking space there could have been injuries. The wall was not damaged and no police report was filed.The incident was reported to the insurance company and the car was repaired for $11,710. On Jan 17 2023 the owner was pulling into a parking space at a mall and there was a quick sudden acceleration but not as forceful as before and putting on the brake stopped the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501620January 13, 2023
ENGINE, ELECTRICAL SYSTEM, STEERING
-driving at moderate pace between 30 and 40 mph when vehicle engine shut off without warning. loss of power, no steering and all warning lights illuminated. difficulty getting vehicle over to side of road so not in way of traffic. braking was difficult once on side of road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501442January 12, 2023
ENGINE
The contact owns a 2018 Subaru Crosstrek. The contact stated that while driving at approximately 60 MPH, he heard a grinding sound and the vehicle started to shutter and spin. The contact then stated that he had to shift gear into neutral to stop the spin and rolled down the exit ramp and stalled. The vehicle failed to restart. The vehicle was then towed to an independent mechanic where it was diagnosed that a hole was in the engine and needed to be replaced. The vehicle was taken to the dealer where the contact was denied service due to no service record was provided. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that he was twelve days over warranty. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500202January 4, 2023
ELECTRICAL SYSTEM
Battery drain when car isn’t in use for 2 days went through 3 high CCA AGM batteries since I purchased new. also the manufacturer OEM battery. I only have 16,400 miles on the car and went through 4 total batteries. I had to pay for all the batteries and now I need another one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494947November 26, 2022
EXTERIOR LIGHTING
The passenger side headlight stopped working 2 months ago. I have the OEM LED system that tracks through turns. I finally got in for service and mentioned it. Also mentioned I had something similar in 2019 after a service at the dealer and they said it was “fixed”. Only had one or two moments where is didn’t work and just turned off car and back on and seemed to resolve. This recent service they looked into fixing it and found out it’s an entire sealed assembly and quoting the part us $1900(CAD) plus labour. Their mechanic drove it around anfter replacing fog lights and it worked for a moment then when I started and drove away it stopped. I have one working headlight but I live where winters are dark so I’m nervous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492416November 5, 2022
STRUCTURE:BODY, POWER TRAIN, VEHICLE SPEED CONTROL
While I was doing parallel parking, the car on its own went into involuntary, sudden, uncontrolled acceleration & hit a tree & bushes resulting into considerable body damage. Then I called Subaru national customer relations representative & I was told to go to the local Subaru dealer where I had purchased the car about four and a half years ago. The mechanic there told me that he had never heard such incident & he said that since there is no engine light on, there is nothing to scan. And he thought the car was okay. So, I am driving it very cautiously. But, I am concerned. We thought the newer such cars are safer with the high-tech computers on board but I countered this safety problem that I had never come across before.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11489578October 17, 2022
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
The contact owns a 2018 Subaru Crosstrek. The contact stated while driving at approximately 50 MPH, the vehicle lost motive power and stalled. While driving on a ramp at slow speeds and depressing the accelerator pedal, the vehicle failed to accelerate and stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the ignition fuse needed to be replaced. The fuse was replaced, and the vehicle was repaired. The manufacturer was contacted but provided no additional assistance. The approximate failure mileage was 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487523October 2, 2022
ENGINE
When I attempted to start the car, the starter would spin but fail to engage the flywheel, leaving me stranded in a parking lot. The car needed to be towed to a repair shop. The repair shop confirmed the problem and replaced the starter with an OEM replacement part. I am told that the manufacturer has redesigned the part. The car has less than 55,000 miles on it. I was unaware of any symptoms of the impending failure of this engine component.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482248August 31, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BATTERY ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482010August 30, 2022
UNKNOWN OR OTHER
A crack developed on the front windshield of my 2018 Subaru crosstrek out of nowhere. There was no accident or incident of a object (rock, dirt, etc…) that hit my windshield. I noticed the damage getting into my car that is parked inside a closed, locked garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481793August 29, 2022
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
This morning August 29 2022 I started my 2018 Subaru Crosstrek, when I put it in gear the car just took off before I could stop it. The idle when about 5000 RPM and then up and down. I was able to get the vehicle stopped and parked. I tried starting the vehicle again and the same. The vehicle is on its way to Crews Subaru North Charleston. Even the tow truck driver wouldn't drive the vehicle. This makes the vehicle unsafe. What if someone was walking past my driveway when this happen? It took about 40 feet to get the car stopped with my foot on the brake hard and to park the car. I have a video showing the RPM at 3900 but could upload it to your site. The consumer stated he would like the complaint removed, the floor mat holding the accelerator down was the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476585July 29, 2022
UNKNOWN OR OTHER
My car was parked in the covered garage at the Denver airport. I left for 3 days and came back to a large crack in the windshield stemming from the lower driver side to the middle of the windshield. Nothing had hit it. It spontaneously cracked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475552July 24, 2022
VISIBILITY/WIPER
Windshield cracked almost all the way across to other side and then down. This vehicle has the eyesight package. I do not remember date it happened but will state 2 years ago. When it happened it quickly moved across windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475462July 23, 2022
Chest Clip, Buckle, Harness
was loosening the shoulder strap to get my child out of the seat and one of the straps came completely off of the seat. the strap hadn't broken, just had come unattached from the seat. now only one strap is usable. sent pictures to cybex and because it was 2 months out of the 2 year warranty, they couldn't replace it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474324July 17, 2022
VISIBILITY/WIPER
A windshield that was replaced July 14, 2021 at a Subaru dealership developed a crack for no apparent reason within 6 months (December 2021). The crack began at the bottom passenger-side edge and as of July 17, 2022 the crack has now extended 3/4 the distance across the windshield (upwards towards the top edge of the windshield). This is a very expensive replacement cost ($1,400) at the Subaru dealership. I am concerned about replacing the windshield again if the replacement windshields are defective and prone to cracking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473609July 12, 2022
STEERING, UNKNOWN OR OTHER
This issue has happen 2 other times one time last year where Suburu Tow Truck had to be called, 2nd time May 2022 in Larchmont, NY and a Police Office Had To Come Help Me. And, the 3rd time on July 4, 2022, in the super market of Key Food, Throggsneck, NY a stranger had to help me. When, I park my car and I turn off my ignition and the steering wheel is to the left it will lock. The manual says when the steering wheel locks to insert the key and slightly turn the wheel and it will unlock. Well I am not strong enough to do it. Usually, men come to assist me and they have trouble unlocking it. There is something definately not right. I should never have to go through so much trouble and why is my steering wheel locking. I also have issue with my car staining in various places. I don't eat in my car and my car is under a port in a shaded area. I have taking it to the dealer and reported it to suburu they said nothing. But, my car keeps staining. I had my car since 2017. And, I had multiple problems with it. The air conditioner doesn't cool enough, even when it is 70 degrees inside or out, the hose has be change multiple times, my tires rotors have always been black and I never take to a car wash i wash it at home and dry it wheel by wheel, and the back door does open properly and I have been hit in the head several times. I had computer problems where it keeps being reprogramed. But, the steering wheel is freaking me out I have a child and being lockout of my vehicle because I can't turn it on is very dangerous. Please assist. I have a video. it won't let me upload the video? Why [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468857June 12, 2022
VISIBILITY/WIPER
A very, very small pebble hit the windshield while driving and caused a ~9 inch fracture in the windshield. I see that Subaru has had a class action lawsuit for defective windshields, but for some reason did not include the 2018 Crosstrek — but I can assure you, it's the same glass on these vehicles and the smallest pebble caused a nearly foot long crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459905April 6, 2022
UNKNOWN OR OTHER
The windshield cracked across the whole front of the car while it was parked in a private lot. There is no sign of impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455160March 4, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2018 Subaru Crosstrek. The contact stated that upon entering his vehicle after a light snowstorm, he noticed a vertical crack had from the bottom passenger’s side of the windshield. The contact stated that the crack had expanded further up the windshield and obstructed his vision while driving. The dealer was notified of the failure and claimed they never heard of such a failure. The contact stated that he was also informed that the windshield was not covered under warranty and was provided an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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