Subaru Ascent Complaints

262 consumer complaints on file.

#11617572October 1, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror shakes while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617218September 30, 2024
POWER TRAIN
At approximately 10000 miles the drive train (transmission) developed a shuddering while driving. This occurs at any speed but more frequently at 45-60 MPH. The frequency of this problem has increased with the vehicle which now has 45202 miles. It is now occurring periodically at acceleration from a complete stop. The problem has been reported to the dealer at every service. It was evaluated by the service department for a 4-day period in which they could not duplicate the problem. However, they only drove the vehicle 20.2 miles during this evaluation. It is unknown if this may lead to a safety issue, but it produces a very uncomfortable driving experience and distraction while driving. There is no warning lamp associated with this problem at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616995September 28, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The driver’s side mirror glass has excessive play which causes the mirror to vibrate when under power. The vibration has been present since the vehicle was new and has become incrementally worst. This significantly impacts the ability to clearly see using this mirror. Concern was brought to dealer who stated others vehicles on the lot so the same thing so there is no repair option available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616778September 27, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver's side mirror shakes/vibrates at highway speeds and going over small bumps. It makes it difficult to look at while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616605September 26, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The driver side mirror vibrates, causing the reflection in the driver-side mirror to become distorted and impeding the driver’s ability to observe traffic. My understanding is that there is no remedy. The vehicle has done this since taking delivery in April 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616604September 26, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror shakes whe driving. It's difficult to see with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616364September 25, 2024
SERVICE BRAKES
Brakes shudder and fade when slowing down from highway speeds. Subaru has issued many "fixes" but it keeps happening. See most recent "Ascent Front Brake Warranty Extension Coverage" it still has not fixed the problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615514September 19, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirrors shakes badly when speed is over 45 MHP. Many similar issues reported online forum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615028September 17, 2024
VISIBILITY/WIPER
The driver side mirror vibration increases with the speed to a point that it affects the ability to see anything in the mirror.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614927September 16, 2024
VISIBILITY/WIPER
The driver side mirror vibrates making it unusable to use. Subaru is unable to repair the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614732September 15, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The driver’s side mirror vibrates excessively, especially at highway speeds, to the point where it makes me nauseous to use it. I’ve asked my dealer to look at it, and I’ve even upgraded to the night-dimming mirrors, but the vibration still occurs. I am not comfortable using this mirror while driving. I am the original owner, and primary driver, of this vehicle, and it has had this problem since I bought it in April 2024. The car now has more than 14,000 miles on it, and the vibration is starting to affect my driving habits. I’m not using this mirror the way I would under normal circumstances, and it’s just a matter of time until I miss someone in my blind spot due to this issue. Please encourage Subaru to address this problem. Other Ascent owners have complained about this, so I know it is not just an issue with my particular vehicle. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614676September 15, 2024
VISIBILITY/WIPER
2023 Subaru Ascent Touring. Front windshield easily cracked from minor rock strikes 3 times within 20 months. Replacement with Subarus OEM glasses twice already within 3 months. Now a new crack needs repair or potential replacement. Defective windshield that cannot withhold minor impact is clearly serious safety concern, increased stress on owner and burden on insurance, and impact to vehicle structural integrity for repeated replacements, and depreciation of vehicle value.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614675September 15, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The Driver's Door Mirror, has excessive shaking. Bought it to the Subaru dealer where it was purchased, they tried to replace it and the mirror was still shaking. Shop Manager informed me her notified SOA, no fix at this time. Was informed because of slight change to body style and mirror size it has this issue on the 2024 models. It causes the inability to use the mirror clearly on that side of the vehicle. It causes a bit of dizziness for me trying to decipher what I'm looking at. It is a useless but important item on the car for driving. There was no invoice given for the first date of service on 4/01/2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614575September 14, 2024
VISIBILITY/WIPER
Driver side window will not go up on command. It gets stuck and has a mind of its own. This started in August of 2024. This is a safety hazard, as I live in Alaska with very cold temperatures and blowing snow. This was reported to the only available dealership in my area. I even showed the Service Advisor a video on my phone that I took of the window not responding to the controls. I was told the window is just dirty and to wipe the rubber strips/seams down with alcohol pads. I’ve done that several times now and it makes no difference. One morning last week, I spent 10 minutes in the rain on my way to work trying to get the window to go up. This is a huge safety hazard and must be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614573September 14, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror glass shakes constantly at any speed. This has been reported to the only dealership around my area. Mirror was replaced once by Service Dept, but only the mirror housing (not the glass). The mirror shakes the same or worse now. I went back to the dealership within minutes of driving my car off the lot after the replacement and told them the issue was not fixed. I was told to reschedule. I took another day off work to bring the car back to them, only to be told there is nothing else they can do. They keep saying the passenger side mirror shakes too, but it doesn’t- at all. I keep telling them this. This mirror issue presents a huge safety hazard, as it is unreliable and useless to use it. It is also a significant distraction while driving. There were no warnings on the car about this mirror issue. The issue began within a month of purchasing the vehicle in February 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613800September 10, 2024
UNKNOWN OR OTHER
Unusual wear on tires - 7/32 at 8000 miles, 5/32 at 15000 miles, advised to replace all tires at 15000 miles. Existing recall WRH-23 covering vehicles manufactured between Dec 2022 and Jan 2023. My vehicle shows manufacturing date of March 2023 but I believe may be part of the same issue. See below Subaru of America, Inc. (Subaru) is initiating a new safety recall and stop sale for certain 2023 model year Ascent vehicles equipped with 20-inch wheels. Description of the Defect and Safety Risk The vehicles included in this recall/stop sale may be equipped with tires that were damaged during the wheel mounting and assembly process. A misaligned bead guide arm on the tire mounting equipment may have caused excessive stress on the tire bead during mounting, possibly causing damage to the internal structure of the tire. Internal damage to the tire bead may lead to structural failure of the tire and rapid tire deflation, increasing the risk of a crash. Remedy For all potentially affected vehicles, Subaru retailers will remove and replace all four tires with new ones at no cost to the customer. All removed tires should be rendered unusable and be disposed of according to local regulations. Affected Vehicles A total of 4,409 U.S. Subaru Ascent vehicles will be affected by this recall, as listed below: 2023 Ascent (w/20” wheels) December 1, 2022 – January 5, 2023 Not all vehicles in the production date range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information is now available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612133September 2, 2024
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
There was a SUDDEN and UNINTENDED acceleration without the driver input while braking to park going approximately 1 - 2 MPH. Our safety was at risk. The vehicle was not in our control. A police report was generated. Rather than stopping we crashed into the apartment building causing significant damage to both the apartment and our vehicle. There were no warnings, no automatic braking to avoid the collision, the air bags did not deploy. The total damages are still being determined by the dealer and insurance company.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11610464August 23, 2024
ELECTRICAL SYSTEM
Battery draining. Bought car from dealership preowned with 25k miles. Owned it for 3 weeks and so far -Battery dead, jumped it, good for a day then dead again. -took back to dealership, said bad battery, replaced it, good for a week and a half then dead again -scheduling to go to a subaru dealership for diagnoses Ive read about the DCM on these vehicles trying to connect to 3g towers continously even when the car is off. The 3g towers are no longer in use in the USA. Subaru should have a software update to remedy this issue but have not found that thus far. Just a lawsuit over this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610317August 22, 2024
SERVICE BRAKES, AIR BAGS, VEHICLE SPEED CONTROL
unknown defects in some vehicles that could cause sudden and unintended acceleration without driver input Yes, our safety was at risk. The vehicle was clearly not in our control. A police report was generated. The car plowed through the garage no control to brake The damages are being inspected by insurance. There were no waring lights that I could see
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11609291August 19, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM
Eye sight freezing when car purchased brand new. I was told that this was a known Issue. Radio freezing and then resuming at blaring volume, I was told that this was a known issue and Subaru was waiting for an update. Burning smell from car when purchased, notified dealer, smell did not go away. I was told that this was normal. Starling freezing and not working, this was a service that I paid for, I was told that this was a known issue and was waiting for an update. On 6/9/2024 I was driving, while entering a tunnel, and using the adaptive cruise, the car did not track the car in front of me. I braked, this did not stop the adaptive cruise (according to Subaru) and the car collided with the car in front of me after the emergency braking system failed to also stop the car in time. Starling did not call to check on us for 30 minutes (did alert 911) but no call was made to my phone, as per the paid service, and the airbag exploded and we were covered in brown substance. I had asked to return the vehicle before any of these events, as I felt that there was an issue with it, as was told to begin the North Carolina Lemon Law process.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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