smart Fortwo Complaints

407 consumer complaints on file.

#11120512August 16, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED SMART CENTER OF LOUISVILLE AT ((502) 896-4411, 4156 SHELBYVILLE RD, LOUISVILLE, KY 40207) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119727August 13, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF CINCINNATI (8727 MONTGOMERY RD, CINCINNATI, OH 45236, (513) 984-9000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119003August 10, 2018
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
TL* THE CONTACT OWNS A 2008 SMART FORTWO. WHILE DRIVING APPROXIMATELY 35 MPH, THE ANTI-LOCK BRAKE INDICATOR ILLUMINATED. IN ADDITION, THE ALTERNATOR SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO PRIME MOTOR CARS (137 US ROUTE 1, SCARBOROUGH, ME 04074, 207-510-2250) FOR AN UNKNOWN RECALL REPAIR, BUT THE TECHNICIAN STATED THAT THE FAILURE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 139,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118757August 9, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ MANHATTAN AT (212) 629-1600 (LOCATED AT 770 11TH AVE, NEW YORK, NY 10019) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118858August 9, 2018
ENGINE
RECEIVED RECALL ON REAR INSULATION MAT FIRE HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115029July 31, 2018
ELECTRICAL SYSTEM, SEAT BELTS
THE METAL SEAT BELT CONNECTOR FRAYED IN TO TWO PIECES. REPLACED WITH OEM PART. IT FRAYED AGAIN. IT'S A 2011 DRIVEN BY A 75 YR.OLD SENIOR CITIZEN. MERCEDES ACCUSED OWNER OF MALICIOUSLY CUTTING CABLE. EXTREME SAFETY HAZZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112409July 19, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 SMART FORTWO. WHILE DRIVING 25 MPH, SMOKE EMERGED FROM THE AIR VENTS AND FLAMES APPEARED UNDER THE HOOD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT'S FATHER EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11111893July 17, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED MERCEDES-BENZ OF SAN JOSE AT 408-214-3009 (LOCATED AT 3000 E CAPITOL EXPY, SAN JOSE, CA 95148) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112001July 17, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111657July 16, 2018
ELECTRICAL SYSTEM, ENGINE, STRUCTURE:BODY:ROOF AND PILLARS
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT STATED THAT THE VEHICLE WOULD INADVERTENTLY TURN OFF WHEN THE IGNITION KEY WAS ACCIDENTALLY TOUCHED. THE LOCATION FOR THE KEY WAS PLACED BETWEEN THE DRIVER AND FRONT PASSENGER SEATS. THE CONTACT ALSO MENTIONED THAT THE ENGINE OVERHEATED WHEN DRIVING AT VARIOUS SPEEDS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED MIDSTATE AUTO GROUP INC. AT (508) 832-8886 (LOCATED AT 810 WASHINGTON ST, AUBURN, MA 01501) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT ALSO STATED THAT THE CONVERTIBLE ROOF DID NOT COMPLETELY CLOSE. THE DEALER WAS MADE AWARE OF THE CONVERTIBLE ROOF FAILURE AND INFORMED THE CONTACT THAT THE WARRANTY HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110785July 11, 2018
EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT
TL* THE CONTACT OWNS A 2012 SMART FORTWO. WHILE DRIVING VARIOUS SPEEDS, THE FRONT TURN SIGNAL INDICATORS FAILED TO ILLUMINATE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LOKEY MERCEDES-BENZ (19820 US HWY 19 N, CLEARWATER, FL) WHERE THE FAILURE WAS CONFIRMED; HOWEVER, THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE VIN WAS NOT PROVIDED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103933June 26, 2018
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
TRUNK INSIDE THE CAR IS VERY HOT , ENGINE THEY DON'T HAVE A POWER IF I DRIVE I FEEL CAR HAVE A 20HP , I DO NOT FELL MY CAR HAVE A 70HP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103809June 25, 2018
UNKNOWN OR OTHER
JUST RECEIVED MY RECALL #18V273. I HAVE A QUESTION : THIS RECALL CONCERNS 2008-2009 MODEL YEARS ONLY. SINCE MB MADE SOME SORT OF CHANGE IN 2010, HOW LONG HAVE THEY KNOWN ABOUT THIS ISSUE ? SINCE 2010 ? WHY AM I JUST NOW FINDING OUT ABOUT IT IN 2018 ? DID MB TRY TO HIDE THIS ISSUE ? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103795June 25, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT EXPERIENCED THE FAILURE LISTED IN THE RECALL THREE YEARS AGO. THE MANUFACTURER WAS CONTACTED AND REFUSED TO PAY FOR THE REPAIRS, STATING THAT THE CONTACT FAILED TO MAINTAIN THE VEHICLE AT A DEALER. THE DEALER (KEELER MOTOR CAR COMPANY, 1111 TROY SCHENECTADY RD, LATHAM, NY 12110) WAS CONTACTED; HOWEVER, THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100436June 7, 2018
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT WAS LEASING A 2016 SMART FORTWO. WHILE DRIVING VARIOUS SPEEDS, THE AIR CONDITIONER FAILED TO FUNCTION AND HOT AIR BLEW FROM THE VENTS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,333.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096694May 18, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ SMART FORTWO. WHILE WAITING TO MAKE A TURN, THE CONTACT NOTICED SMOKE EMERGING FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE AS IT BECAME ENGULFED IN FLAMES. THE POLICE ARRIVED AND CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO AN IMPOUND LOT AND RETREIVED BY THE INSURANCE COMPANY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT RESEARCHED ONLINE AND FOUND NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE) FOR THE FIRST TIME. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11096611May 17, 2018
POWER TRAIN
WMEEK31X09K[XXX] INTERMITTENTLY FAILS TO SHIFT INTO DRIVE OR REVERSE WHEN WHEN CAR IS STATIONARY. MOST OFTEN, THIS IS UPON STARTING THE CAR AND ATTEMPTING TO CHARGE NGE FROM P FOR THE FIRST TIME. AT TIMES THE TRANSMISSION INDICATOR SHOWS N WHEN THE GEAR SHIFT IS IN R OR D. OTHER TIMES IT IS BLANK. SHIFTING INTO PARK AND THEN BACK TO THE GEAR SOMETIMES RESOLVES THE ISSUE FOR THE TIME BEING. OTHER TIMES, TURNING THE CAR OFF AND THEN RESTARTING TEMPORARILY RESOLVES THE ISSUE. MOST RECENT OCCURRENCE TO DATE: MAY 17, 2018. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096608May 17, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SAN FRANCISCO AT (415) 553-4280 (LOCATED AT 500 8TH ST, SAN FRANCISCO, CA) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE PART WOULD BECOME AVAILABLE AT THE END OF JUNE OF 2018 AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093718May 14, 2018
ENGINE
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT WAS NOT NOTIFIED, BUT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). WHILE THE VEHICLE WAS IN OPERATION, IT CAUGHT FIRE IN THE ENGINE COMPARTMENT WITHOUT WARNING. THE FIRE EXTINGUISHED ON ITS OWN AND CAUSED CATASTROPHIC ENGINE FAILURE. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF TYSONS CORNER IN VIENNA, VA (703-442-8200) AND REPAIRED AT THE CONTACT'S EXPENSE. THE CONTACT WANTED TO BE REIMBURSED FOR THE REPAIR SINCE THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11093725May 14, 2018
ENGINE
TL* THE CONTACT OWNED A 2008 MERCEDES-BENZ SMART FORTWO. WHILE THE VEHICLE WAS PARKED IN A PARKING GARAGE, THE GARAGE ATTENDANT CALLED THE CONTACT AND INFORMED HIM THAT SMOKE WAS EMERGING FROM UNDER THE HOOD. THE VEHICLE CAUGHT FIRE WITHOUT WARNING OR IMPACT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 205,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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