Saturn Outlook Complaints

1,352 consumer complaints on file.

#10369156December 3, 2010
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS NOT WORKING CAUSING A SAFETY HAZARD AT NIGHT. PUT IN NEW BULB STILL NOT WORKING. WIRING DEFECTIVE AND MELTED. COULD CAUSE A FIRE HAZARD. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10368476December 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE THE VEHICLE WAS PARKED A CHILD'S FOOT HIT THE GEAR SHIFT AND THE VEHICLE ROLLED DOWN THE DRIVEWAY. THE VEHICLE CRASHED INTO A NEIGHBOR'S PARKED VEHICLE. NO INJURIES OCCURRED AND THERE WAS NO POLICE REPORT FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 39,806.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10368490December 1, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2008 SATURN OUTLOOK. WHILE DRIVING AT AN UNKNOWN SPEED SHE NOTICED THE AIR BAG LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE BUT THE COMPUTER SYSTEM WAS RESET TO CLEAR THE AIR BAG LIGHT. THE FAILURE RECURRED FOUR TIMES. AFTER EACH FAILURE THE VEHICLE WAS TAKEN BACK TO AN AUTHORIZED DEALER WHERE VARIOUS REPAIRS WERE PERFORMED; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 13,241. THE CURRENT MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368594December 1, 2010
EXTERIOR LIGHTING
HEADLIGHT WIRING HARNESS OVERHEATING AND MELTING TO THE BULB, CAUSING LIGHT FAILURE AND NEED OF REPLACEMENT. FAULTY WIRE HARNESS CAUSES BULB TO BURN OUT BEFORE THE BULB LIFE HAS EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368352November 30, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
MY PASSENGER HEADLIGHT TURNED OFF AROUND 11/12/10, THE BULB WAS REPLACED. TWO WEEKS LATER THE SAME HEADLIGHT TURNED OFF AGAIN. I TOOK IT BACK TO THE CHEVROLET DEALER AND THEY WANT ME TO PAY $285 TO FIX THE PROBLEM. I DON'T THINK THAT ITS RIGHT TO MAKE US PAY FOR SOMETHING THAT IS COMPLETELY FAULTY. THIS IS REALLY SERIOUS AND CAN CAUSE AND ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368387November 30, 2010
EQUIPMENT:APPLIANCE:AIR CONDITIONER, EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2008 SATURN OUTLOOK. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WITH THE HEADLIGHTS ON, THERE WAS A SUDDEN LOSS OF ILLUMINATION IN THE DRIVER SIDE HEADLIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE WIRING OF THE CABLE HARNESS MELTED. THE DRIVER SIDE HEADLIGHT AND CABLE HARNESS WERE REPLACED. THE DRIVER'S SIDE HEADLIGHT FAILED AGAIN ON A DIFFERENT OCCASION AND WAS REPLACED AT THE DEALER. THE PRIOR REPAIRS WERE COVERED UNDER THE SERVICE WARRANTY. IN ADDITION, THE PASSENGER'S SIDE HEAD LIGHT AND CABLE HARNESS WERE REPLACED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. UPDATED 07/28/11*LJ THE CONSUMER STATED HE HAD MULTIPLE PROBLEMS WITH THE AIR CONDITION UNIT GOING OUT DURING LONG DRIVES ON WARM DAYS. UPDATED 08/01/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368427November 30, 2010
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK XR. THE CONTACT STATED THAT THE WIRING HARNESS IN THE HEADLIGHTS WAS MELTING, CAUSING THE HEADLIGHTS TO MALFUNCTION. THE CONTACT MADE SEVERAL ATTEMPTS TO REPAIR THE FAILURE; HOWEVER, THE HEADLIGHTS CONTINUED TO BLOW OUT. THE DEALER WAS CONTACTED, BUT OFFERED NO ASSISTANCE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 44,290. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10367963November 27, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS DRIVING THE VEHICLE TODAY AND NOTICED THAT THE DRIVERS HEADLIGHT HAD BURNED OUT AGAIN. THIS IS THE SECOND TIME SINCE 9/18/2010. THIS IS A SERIOUS MATTER THAT NEEDS TO BE ADDRESSED BY GM. I CAN NOT UNDERSTAND WHY A RECALL HAS NOT BEEN ISSUED. DOES GM EVEN KNOW HOW TO FIX THIS PROBLEM. BECOMING SCARED TO DRIVE VEHICLE AT NIGHT FEARING MY HEADLIGHTS WILL GO OUT COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367227November 23, 2010
EXTERIOR LIGHTING
2008 SATURN OUTLOOK OWNER AT ABOUT 32,000 MILES THOUGHT THAT I NEEDED A HEADLIGHT BULB, BUT WHEN MY HUSBAND WENT TO REPLACE IT HE NOTICED THAT THE DRIVER'S SIDE WIRE HARENESS WAS MELTED. I TOOK IT IN TO THE DEALER AND IT TOOK ABOUT 3 WEEKS FOR THEM TO REPLACE BOTH HEADLAMP ASSEMBLIES. THE HEADLAMP ASSEMBLIES ON THE 2008 OUTLOOK I WAS TOLD BY THE SERVICE TECH THAT DIDN'T MAKE THEM ANY MORE, SO THEY REPLACED THEM WITH PURPLISH BLUISH HEADLIGHTS. I'VE HAD THE NEW ASSEMBLY ON SINCE JULY 2010 AND IT'S NOW NOVEMBER 2010 AND I HAVEN'T HAD NO OTHER PROBLEMS WITH THE HEADLAMPS SO FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367208November 22, 2010
EXTERIOR LIGHTING
HEAD LIGHT ON MY SATURN OUTLOOK CONTINUOUSLY BURNS OUT ITS A 2008 AND I'VE REPLACED BOTH TWICE. THE WIRING APPEARS MELTED AND BURNT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10366658November 18, 2010
EXTERIOR LIGHTING, EQUIPMENT:ELECTRICAL
I HAVE A 2008 SATURN OUTLOOK XR AND THE DRIVERS SIDE FRONT HEADLIGHT HARNESS MELTED DUE TO OVERHEATING LIKELY CAUSED BY THE VERY SMALL GAUGE OF WIRE THEY USED IN THIS HARNESS. THIS OCCURRED ABOUT 6 WEEKS AGO WHEN THE VEHICLE HAD ABOUT 38000 MILES ON IT. I PURCHASED THE PART FROM THE DEALER, WHICH HAD A LARGER GAUGE WIRE, AND CRIMPED IT INTO PLACE. THIS WAS VERY DIFFICULT BECAUSE THERE IS LITTLE TO NO ROOM AROUND THE HEADLIGHT. MOST INTERNET FORUMS SUGGESTED THAT THE ENTIRE FRONT BUMPER MUST BE REMOVED FOR THIS FIX. I DID FIND A WAY TO DO IT WITHOUT REMOVING THE BUMPER, BUT I DOUBT THAT THIS COULD BE DONE BY MOST PEOPLE WITHOUT REMOVING THE BUMPER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367380November 16, 2010
ELECTRICAL SYSTEM
DRIVERS SIDE LIGHT BULB BURNED OUT. AFTER INVESTIGATION, THE WIRE BUNDLE TO THE LIGHT OVERHEATED/BURNT AND MELTED, RESULTING IN THE HALOGEN BULB FAILURE. UNBELIEVABLE AMOUNT OF ONLINE COMPLAINTS INVOLVING THE SAME ISSUE, WHICH REPEATS ITSELF, EVEN AFTER THE DEALER REPLACES THE WIRING HARNESS. THE WIRING HARNESS IS PLASTIC, UNDER-ENGINEERED AND REPEATEDLY FAILS. THIS ITEM NEEDS TO BE RECALLED AND REPACED WITH A METAL WIRING HARNESS. REFERENCE SATURN' S TSB #09-08-42-004. THIS IS A KNOWN PROBLEM AND A SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366482November 16, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
1. DAYTIME RUNNING LIGHTS AUTOMATICALLY COME ON AND STAY ON UNLESS MANUALLY TURNED OFF BY DRIVER. 2. THE WIRING HARNESS IN WHICH THE HEADLIGHT CONNECTS MELTS DUE TO EXCESSIVE HEAT CAUSING THE HEADLIGHT TO FAIL AND THE HARNESS HAVING TO BE REPLACED. 3. THE REPAIR AT THE DEALER COSTS $250. THIS IS A COMMON ISSUE WITH THE SATURN OUTLOOK DUE TO POOR DESIGN OF WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366391November 16, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
2008 SATURN OUTLOOK XE. HARNESS TO BOTH HEADLIGHTS (LOW BEAM) HAS MELTED WHICH NOW I HAVE NO HEADLIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365838November 15, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HUSBAND AND I WILL BE TAKING OUR 2008 SATURN OUTLOOK IN FOR THE 5TH TIME, YES I SAID 5TH TIME, TO GET THE HEADLIGHT FIXED. THE DRIVERS SIDE HAS HAD A BULB REPLACED AS WELL AS THE WIRING HARNESS REPLACED...SAME WITH THE PASSENGER SIDE. IT ONLY HAS 40,000 MILES ON IT AND WE HAVE OWNED IT LESS THAN A YEAR. WE ARE LUCKY THAT OUR DEALERSHIP IS TAKING PITY ON US, AND FIXING IT FOR FREE BECAUSE OUR WARRANTY JUST EXPIRED. PLEASE RECALL THIS. THIS IS A DANGEROUS DEFECT THAT NEEDS TO BE FIXED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365859November 15, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
AS MANY OTHER OWNERS OF 2007 SATURN OUTLOOKS HAVE REPORTED, THE WIRING FOR BOTH HEADLIGHTS HAVE MELTED, LEAVING ME WITHOUT HEADLIGHTS. THIS IS A VERY DANGEROUS SITUATION FOR ALL MOTORISTS SINCE THE INCIDENT CAN OCCUR AT NIGHT WHEN HEADLIGHTS ARE A MUST. REPLACING THE WIRING HARNESS AND CONNECTOR WITH THE SAME FACTORY WIRING AND CONNECTORS THAT GM SUPPLIES YOU WITH PER THE TSB, IS NOT A CORRECT FIX. THIS WILL LEAD TO A FUTURE FAILURE, AND MELTING WIRING AND PLASTIC COMPONENTS COULD POTENTIALLY CAUSE A FIRE. THIS IS DANGEROUS AND GM KNOWS THERE IS A PROBLEM. THE FACTORY NEEDS TO HAVE A RECALL AND HAVE ALL COMPONENTS UPGRADED TO ONES THAT WILL HANDLE THE VOLTAGE REQUIRED TO RUN THE HEADLIGHTS. I SERIOUSLY HOPE THERE ARE NO FIRES OR ACCIDENTS THAT CAUSE ANY INJURY BEFORE GM DECIDES TO DO SOMETHING ABOUT THIS PROBLEM. IT'S BAD ENOUGH THAT PEOPLE ARE HAVING TO REPEATEDLY SPEND THEIR MONEY TO MASK A PROBLEM THAT DOES NOTHING BUT COME BACK AT A LATER DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365869November 15, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
DRIVER'S SIDE WIRING HARNESS MELTED ON HEADLIGHT, SATURN OUTLOOK 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365592November 13, 2010
EXTERIOR LIGHTING
2007 OUTLOOK XR AWD - FRONT RIGHT LOW BEAM WIRING HARNESS AND BULB CONNECTOR MELTED AFTER 47,000 MILES. DEALER REPLACED AT COST TO OWNER. A FEW DAYS LATER FRONT LEFT LOW BEAM GOES OUT. SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365352November 11, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE HEADLIGHT HARNESS ATTACHMENT TO THE LIGHT BULB HAS BURNED ON BOTH SIDES OF MY VEHICLE. THIS CAUSED THE LIGHT TO GO OUT AND MELT THE INSULATION NEAR THE COUPLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364318November 7, 2010
ELECTRICAL SYSTEM
ONE EVENING WHILE DRIVING MY CHILDREN HOME FROM AN EVENT, WE SMELLED A TOXIC BURNING TYPE SMELL. WHEN WE ARRIVED HOME, I SAW THAT THE FRONT HEADLAMP WAS OUT (A BIT SURPRISING FOR A 2 YEAR OLD VEHICLE). THE DEALER DISCOVERED THAT THE WIRING HARNESS CONNECTOR WAS BURNED. A BIT FRIGHTENING AND NOT TRO MENTION COSTLY. ALTHOUGH THE CAR WAS 2 YEARS OLD, IT HAS JUST ABOVE 36,000 MILES AND THUS OUT OF WARRANTY. MY FAULT FOR NOT GETTING TO THE DEALER IMMEDIATELY WHEN THE MILEAGE WOULD HAVE BEEN JUST BELOW THE 36,000 MILE MARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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