Saturn Outlook Complaints

1,352 consumer complaints on file.

#10383850February 18, 2011
EXTERIOR LIGHTING
RIGHT SIDE HEADLIGHT WIRING CAME OUT OF CONNECTOR AND MELTED CONNECTOR HEAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383064February 17, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE A 2008 SATURN OUTLOOK XR. THERE ARE NOW OVER 150 COMPLAINTS FILED WITH THE NHTSA REGARDING ELECTRICAL PROBLEMS AND FAILURE OF THE LOW BEAM LIGHTS ON BOTH SIDES. MY PASSENGER SIDE FAILED AND WHEN REPAIRS WERE STARTED THE GM REPAIR SHOP NOTED THE WIRING HARNESS WHERE THE BULB IS INSERTED WAS BURNED (MELTED AND BLACKENED) AS IS THE CASE IN ALL THE COMPLAINTS I REVIEWED. GM ISSUED A TSB IN MAY 2009 ADDRESSING THIS PROBLEM (TSB# 09-08-42-004) WHICH INCLUDED FILLING THE CONNECTOR CAVITY WITH NYOGEL GREASE AFTER REMOVING AND REPLACING THE HARNESS. MY VEHICLE IS OUT OF WARRANTY WITH JUST OVER 41,000 MILES. THE GM SHOP ACKNOWLEDGED THAT THEY HAVE SEEN OTHER VEHICLES IN THIS MODEL LINE WITH THE SAME FAILURE. HOWEVER THEY HAD NO DIRECTIONS TO COVER THE REPAIRS SINCE THE VEHICLE WAS OUT OF WARRANTY. IT WAS RECOMMENDED THAT I CALL GM CUSTOMER ASSISTANCE. THAT CALL RESULTED IN AN APPARENT LACK OF KNOWLEDGE OF THIS PROBLEM IN SPITE OF THE NUMEROUS NHTSA COMPLAINTS AND INTERNET DISCUSSIONS REGARDING THIS PROBLEM. THIS IS AN OBVIOUS SAFETY ISSUE SHOULD A FAILURE OCCUR WHILE DRIVING AT NIGHT. I CAN ALSO EXPECT THAT THE DRIVERS SIDE WILL ALSO FAIL WHICH WILL RESULT IN AN ADDITIONAL REPAIR COST BEYOND JUST REPLACING A BURNED OUT BULB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382699February 15, 2011
EXTERIOR LIGHTING
LEFT LOW BEAM HEADLIGHT WENT OUT, THEN BACK ON AND OUT AGAIN IN SAME 45 MINUTE TRIP. NEW DAY WORKED FINE FOR TWO WEEKS. NOW OUT AGAIN. WIRE HARNESS FAILURE. REQUIRES A $250-400 REPAIR FOR ONE SIDE. THE OTHER SIDE CAN FAIL AT ANYTIME DUE TO THE DESIGN AND NO DIELECTRIC GREASE. CONCERNED ABOUT ENGINE COMPARTMENT FIRE AS WIRES BURN WITHOUT PROPER FUSE PROTECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382570February 14, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE A 2007 SATURN OUTLOOK THAT A VERY MUCH LIKE. ONE PROBLEM THAT I HAVE ENCOUNTERED HOWEVER IS THE LOW BEAM DRIVERSIDE HEADLIGHT. I STARTED HAVING PROBLEMS ABOUT SIX MONTHS AGO AND I ENDED UP CHANGING THE BULB ABOUT FOUR MONTHS AGO. THE NEW ONE BECAME INTERMITTENT LIKE THE PREVIOUS, THIS TIME HOWEVER I FOUND THE CONNECTOR FOR THE BULB TO BE ALL MELTED AWAY ALONG WITH THE "NEW BULB I INSTALLED. I SEE FROM THIS AN OTHER FORUMS THAT I AM NOT ALONE WITH THIS ISSUE. DO YOU KNOW IF WITH THE RISK OF FIRE IF GM IS TAKING ANY ACTION TO RECALL WHAT APPEARS TO BE A COMMON AND DANGEROUS ISSUE? *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10381745February 13, 2011
EXTERIOR LIGHTING
I OWN A 09 SATURN OUTLOOK, THE DRIVERS SIDE HEADLIGHT WENT OUT WHILE DRIVING . THERE WAS NO ACCIDENT BUT ON LOOKING INTO THE MATTER IT SEEMS TO BE A COMMON PROBLEM WITH THE WIRING HARNESS FOR THE HEADLIGHT WHICH I WAS QUOTED 700 DOLLARS TO FIX WITH ONLY 37000 MILES ON MY CAR.THIS SHOULD NOT HAPPEN TO A BRAND NEW CAR AND IF IT IS AS COMMON AS IT SOUNDS THERE SHOULD BE A RECALL TO FIX THE ISSUE AT NO EXPENCE TO THE OWNER. THERE IS A TECH.SERV. BULLITIN OUT BY G.M. ON THE MATTER #09-08-42-004 IF THIS HOLDS TRUE ITS AN ADMITTION TO A REOCCURING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381651February 12, 2011
EXTERIOR LIGHTING, AIR BAGS
THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT ENTERED THE VEHICLE AND WAS UNABLE TO ACTIVATE THE LOW BEAM HEADLIGHT PASSENGER SIDE. THE HIGH BEAM HEADLIGHTS WOULD FUNCTION BUT NOT THE LOW BEAMS. TOOK THE VEHICLE TO A REPAIR SHOP AND WAS INFORMED THAT THE WIRING HARNESS WAS MELTED. THE WIRING HARNESSES WAS REPLACED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 42,000. *TR THE CONSUMER RECEIVED AN AIR BAG RECALL NOTICE. EVEN THOUGH THE AIR BAG LIGHT WAS NOT ON, THE CONSUMER TOOK THE VEHICLE TO THE DEALER ANYWAY. SIX MONTHS LATER, THE AIR BAG LIGHT ILLUMINATED. THE CONSUMER WAS UNDER THE ASSUMPTION, THE ISSUE WAS TAKEN CARE OF. HOWEVER, THE DEALER STATED THE PROBLEM WAS A SEAT MODULE AND IT WAS NOT COVERED BY THE RECALL. UPDATED 01/21/15. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381173February 8, 2011
EXTERIOR LIGHTING
I OWN 2008 SATURN OUTLOOK XE. THE HEADLIGHT ON DRIVER SIDE FLICKERS ON AND OFF. UPON EXAMINING THE BULB, I NOTICED THAT THE WIRING HARNESS IS BURNED OUT. THIS COULD POTENTIALLY BE DANGEROUS. PLEASE ENVISTIGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380935February 7, 2011
ELECTRICAL SYSTEM, EQUIPMENT
DRIVERS SIDE LOW BEAN WIRING HARNESS MELTED AFTER BULB BLEW AND HAD TO BE REPLACED. REPLACED BULB WITH ONE FROM ADVANCED AUTO PARTS AND THEN IT WENT OUT AND WHEN I WENT TO FIND THE PROBLEM I FOUND THE HARNESS WHERE THE BULB AND HARNESS CONNECT HAD MELTED. I'VE FOUND ON LINE THAT MANY OTHER PEOPLE ARE HAVING THE SAME PROBLEM. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381016February 7, 2011
STRUCTURE:BODY
2008 SATURN OUTLOOK XR W/DUAL SUNROOFS LEAKS WATER THROUGH INSIDE CORNER PILLARS, WHICH HOUSE SEAT BELT AND AIR BAGS. THE WATER COULD COMPROMISE THE EFFECTIVENESS OF THE AIR BAGS AND THE SEATBELT RETRACTORS. IT WILL ALSO LEAK ONTO DRIVERS FLOOR, THROUGH ELECTRONIC COMPONENTS, WHICH COULD CAUSE LOSS OF FUNCTIONS. MULTIPLE REPORTS HAVE BEEN MADE. MANY OWNERS HAVE REPORTED AS MANY AS 6 OR MORE VISITS TO HAVE THE CONDITION CORRECTED UNDER WARRANTY, TO NO AVAIL. GM APPARENTLY STONEWALLS COMPLAINANTS UNTIL THE WARRANTY HAS EXPIRED, AND REFUSES TO FIND A PERMANENT FIX FOR THIS PROBLEM. PROBLEM HAS BEEN ONGOING IN SATURN OUTLOOK AND OTHER SIMILAR GM MODELS SINCE 2007. WATER ENTERS THE ROOF, AND RUNS TO THE LOWEST CORNER OF THE VEHICLE, DEPENDING ON HOW IT IS PARKED. ALTHOUGH SATURN IS NOW DEFUNCT, THERE REMAIN MANY OF THESE VEHICLES IN USE. GM SHOULD BE REQUIRED TO DEVELOP A PERMANENT FIX, AND RECALL ALL POTENTIALLY AFFECTED VEHICLES TO CORRECT THIS DANGEROUS ONGOING CONDITION. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380034February 2, 2011
EXTERIOR LIGHTING
PASSENGER SIDE LOW BEAM HEADLIGHT GOES OUT. INTERMITTENT ISSUE. IT IS A PROBLEM WITH THE WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380042February 2, 2011
EXTERIOR LIGHTING
MY PASSENGER LIGHT WENT OUT SO I FIGURED I WOULD NEED TO REPLACE THE BULB. THE NEXT NIGHT IT WAS WORKING AGAIN. IT WORKED FOR ABOUT TWO DAYS AND WENT OUT AGAIN SO I FIGURED THERE WAS A SHORT. I GOT INTO THE LIGHT FIXTURE AND LOOKED AT THE BULB AND IT LOOKED GOOD BUT I PULLED THE LIGHT OUT ANYWAYS TO CHANGE FOR NEW SINCE I WAS IN THERE ALREADY. TO MY SURPRISE THE FIXTURE HOLDING THE LAMP WAS COMPLETELY MELTED AND LOOKED LIKE THERE WAS ARCHING TO IT WITH THE PLASTIC MELTED ALL AROUND IT. PLUS SOME CORROSION ON SOME OF THE WIRES. I WORK FOR THE AIR FORCE ON F16'S SO I KNOW ALOT ABOUT THE CORROSION AND THE WAY IT LOOKS. THIS IS A SAFETY ISSUE THAT LOOKS FROM SEARCHING THE WEB HAPPENS IN A LOT OF THESE VEHICLES. IT ISN'T A FREAK THING THAT JUST HAPPENED TO A COUPLE CARS. BY THE INSPECTION OF THE HARNESS AND CONNECTOR THERE IS A SAFETY DEFECT THAT NEEDS TO BE FIXED BEFORE THIS CAUSES A FIRE AND OR ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379738January 31, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
FAILURE IS HEADLIGHTS GO OUT WHILE DRIVING VEHICLE. THERE IS NO INDICATION OF THE HEADLIGHTS GOING OUT THEY JUST GO OUT COMPLETELY. BOTH LOW-BEAM HEADLIGHTS ON MY 2008 SATURN OUTLOOK WENT COMPLETELY OUT WHILE DRIVING ON THE HIGHWAY. LUCKILY NO ACCIDENTS WE'RE CAUSED BY THIS ISSUE. I RESEARCHED VARIOUS WEBSITES ONLY TO FIND GM HAS A TSB ON THIS ISSUE TSB# 09-08-42-004. I CONTACTED GM TODAY TO ADVISE I WOULD LIKE TO HAVE THIS ISSUE REPAIRED THEY INFORMED ME THIS IS ONLY COVERED UNDER WARRANTY. THIS SEEMS TO BE A VERY SERIOUS ISSUE TO ONLY BE COVERED UNDER WARRANTY AND NOT UNDER A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379774January 31, 2011
EXTERIOR LIGHTING
PASSENGER HEADLIGHT PROBLEMS, MULTIPLE TRIPS TO DEALERSHIP TO FIX, STILL NOT WORKING, APPEARS WIRING HARNESS IS MELTED. OTHER SATURN OUTLOOK OWNERS HAVE HAD THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379550January 29, 2011
AIR BAGS, EXTERIOR LIGHTING
2 COMPLAINTS ABOUT THE OUTLOOK...FIRST, THE AIRBAG. WE HAVE HAD IT FIXED 5 TIMES! THE DEALER RE-ROUTED IT, PUT IT BACK, REPLACED WIRING, BUT TO NO AVAIL. AND IT APPEARS AGAIN THAT IT NEEDS TO BE SERVICED. THIS PROBLEM HAS BEEN GOING ON FOR OVER A YEAR. THEN 2ND THE DRIVER'S SIDE LOW LIGHT BEAM WENT OUT....REPLACED BULB THREE TIMES AND IT DIDN'T HOLD A CHARGE FOR ABOUT A FEW DAYS EACH. GM DEFINITELY NEED TO LOOK AT THESE PROBLEMS. I AM VERY FRUSTRATED THAT A CAR THAT JUST GOES OUT OF WARRANTY HAS PROBLEMS THAT NEED MAJOR FIXING. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379382January 28, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
UPON NOTICING A HEADLIGHT OUT ON MY WIFE'S 2008 SATURN OUTLOOK, IT WAS NOTED UPON DISASSEMBLY OF THE HEADLIGHT THAT THERE WAS SIGNIFICANT MELTING DAMAGE TO THE ELECTRICAL WIRING HARNESS TO THE PASSENGER SIDE HID HEADLIGHT FIXTURE. THE WIRING HARNESS WAS CHARRED AND BLACKENED IN THE AREA OF THE HEADLIGHT CONNECTOR ASSEMBLY. IT APPEARS THERE WAS SIGNIFICANT HEAT/ARCING DURING THE FAILURE EVENT. THE DAMAGED WIRING HARNESS CAUSED THE PASSENGER SIDE HEADLIGHT TO BECOME NON FUNCTIONAL. THE VEHICLE HAS APPROXIMATELY 50000 MILES ON IT. THIS IS THE FIRST SUCH FAILURE FOR THIS VEHICLE, HOWEVER, UPON READING VARIOUS ONLINE POSTINGS ABOUT THIS MATTER, IT APPEARS TO BE A VERY COMMON FAILURE MODE IN THESE MODEL VEHICLES. THE HEADLIGHT WIRING HARNESS ASSEMBLY HAS BEEN REPLACED, ALONG WITH THE HEADLIGHT ASSEMBLY DUE TO HEAT DAMAGE TO THE HEADLIGHT LAMP WIRING CONNECTOR. OLD PARTS ARE NOT AVAILABLE DUE TO BEING THROWN AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378762January 26, 2011
EXTERIOR LIGHTING
HEADLIGHT OF 2008 SATURN OUTLOOK KEEPS GOING OUT. I TOOK IT TO A LOCAL SHOP AND THEY SIDE IT IS A PROBLEM WITH THE WIRING HARNESS. IT IS GOING TO COST A FORTUNE TO GET THIS FIXED. AFTER SEARCHING THE INTERNET, IT SEEMS THIS IS A COMMON COMPLAINT WITH SATURN OUTLOOK OWNERS. THERE SHOULD DEFINITELY BE A RECALL ON THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379241January 26, 2011
EXTERIOR LIGHTING
LEFT HEADLAMP WORKS INTERMITTENTLY. CAN NEVER DEPEND ON IT WORKING OR NOT. BOTH HEADLAMPS WHEN THEY ARE BOTH WORKING ARE VERY DIM ON LOW BEAM BUT SEEM TO GET BRIGHTER AFTER ABOUT AN HOUR OF BEING ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378614January 25, 2011
EXTERIOR LIGHTING, VISIBILITY
THE DRIVER'S SIDE HEADLIGHT IS NOT WORKING BECAUSE THE WIRING HARNESS IS MELTED. THIS IS THE SECOND TIME I HAVE HAD THIS PROBLEM ON THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377091January 18, 2011
EXTERIOR LIGHTING
I HAVE A 2008 SATURN OUTLOOK THAT HAS BURNING WIRE HARNESSES. THEY HAVE COMPLETELY MELTED AT 40,000 MILES. THE EXTENDED WARRANTY COMPANY WILL NOT COVER IT. AFTER LOOKING ONLINE, I BECAME AWARE THAT IT IS A COMMON PROBLEM. THE LIGHTS WENT OUT WITH NO WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376919January 17, 2011
EXTERIOR LIGHTING
2008 SATURN OUTLOOK, 56,000 MILES, LOW BEAM HEADLIGHTS GOING OUT. DRIVING AT NIGHT AND THE HEADLIGHTS ALL OF A SUDDEN WENT OUT. CHECKED ONLINE FORUMS AND HAVE NOTICED THAT THIS IS A COMMON PROBLEM. HAD TO USE HIGH BEAMS TO REACH DESTINATION AT THE SAME TIME I WAS SURELY BLINDING OTHER DRIVERS IN WHICH I BELIEVE IS A SAFETY HAZARD FOR ME AND THE OTHER DRIVERS. CALLED LOCAL DEALERSHIPS OF PROBLEM AND WAS TOLD THAT THE LOW BEAMS GOING OUT IS BECAUSE OF FAULTY WIRE HARNESS AND WOULD COST 237 DOLLARS FOR EACH HEADLIGHT 474 DOLLARS TOTAL. ALSO, THIS PROBLEM IS NOT COVERED UNDER THE LIMITED 100,000 MILE GM WARRANTY. IF THIS IS A COMMON PROBLEM AMONGST OTHER SATURN OUTLOOK OWNERS AND YOU NEED LIGHTS TO DRIVE AT NIGHT, THIS WOULD LEAD ME TO BELIEVE THAT THE HEADLIGHT PROBLEM IS A HUGE SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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