Saturn Outlook Complaints

1,352 consumer complaints on file.

#10438084December 2, 2011
AIR BAGS
2 WEEKS AFTER PURCHASING THIS VEHICLE, MY PASSENGER SIDE AIRBAGS WOULD FLASH RED ON AND OFF EVERYTIME A PASSENGER WAS GETTING IN AND OUT OF THE SEAT. THIS IS A CONTINUE CONCERN FOR ME AND THE SAFETY OF MY FAMILY. I WORRY THAT IF THE AIRBAG IS FLASHING AND NOT WORKING AND WE GET INTO AN ACCIDENT THAT SOMEONE WOULD GET EXTREMELY HURT OR EVEN KILLED. THERE IS CURRENTLY A RECALL ON THIS ISSUE, BUT WHEN I CALLED THE SATURN HOTLINE TO FILE A COMPLAINT, THEY STATED THAT "MY VEHICLE/VIN # WAS NOT ON THE RECALL LIST". THIS IS RIDICULOUS AS THIS IS A SAFETY ISSUE AND OBVIOUSLY IT SHOULD BE TAKEN CARE OF FREE OF CHARGE AT MY LOCAL GM DEALERSHIP SINCE IT HAS A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438135December 2, 2011
EXTERIOR LIGHTING
FRONT HEADLIGHT ON RIGHT SIDE STOPPED WORKING, REPLACED LOW BEAM BULB, LASTED ABOUT 2 WEEKS, REPLACED IT A 2ND TIME, AGAIN LASTING ABOUT 1 WEEK. BROUGHT TO DEALER, THEY STATED THAT IT WAS A FAULTY WIRING HARNESS TO THE HEAD LIGHT AND IS NOT COVERED UNDER WARRANTY. BROUGHT VEHICLE TO ANOTHER DEALER, WHO REPLACED WIRING HARNESS ON RIGHT SIDE UNDER WARRANTY. NOW THE LEFT SIDE IS OUT AND REPLACED BULB THAT LASTED 1 DAY. WIRING HARNESS NEEDS REPLACEMENT, WHICH I AM TOLD IS EXCESS OF $500.00. AS WARRANTY IS NOW EXPIRED. BOTH WIRING HARNESSES SHOULD HAVE BEEN REPLACED AT THE SAME TIME, GM KNOWS OF THIS PROBLEM AND SHOULD HAVE A RECALL OF ALL MODEL WITH THESE LIGHTING PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437467November 28, 2011
VISIBILITY:SUN/MOON ROOF ASSEMBLY
MAJOR SUNROOF LEAK. WHENEVER IT RAIN I HAVE A STEADY STREAM OF WATER LEAKING INTO THE CAR AND CREATING A PUDDLE OF STANDING WATER ON MY PASSENGER FLOOR BOARD. HAVE BEEN ON THE PHONE WITH HENDRICK CHEVROLET AND THEY ARE ADMIT THAT I WILL HAVE TO PAY THE REPAIRS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436715November 22, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
DRIVER SIDE HEADLIGHT IS INOPERABLE. I TRIED REPLACING THE BULB, FUSE AND RELAY. FROM FURTHER INVESTIGATION I THINK IT IS THE SOCKET THAT IS BAD. THIS SHOULD NOT HAPPEN AT THIS MANY MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436784November 22, 2011
EXTERIOR LIGHTING
THE PASSENGER SIDE HEADLIGHT IS NOT FUNCTIONING. I HAVE CHECKED INTO REPLACING IT AND IT WILL COST $100 FOR ONE REPLACEMENT HEADLAMP! I HAVE ALSO HEARD THERE IS A PROBLEM WITH THE WIRING HARNESS FOR THIS MAKE/MODEL/YEAR, AND IT IS VERY DIFFICULT TO EVEN ACCESS THE LIGHT ASSEMBLY. THIS IS RIDICULOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436670November 21, 2011
EXTERIOR LIGHTING
AT APPROXIMATELY 35000 MILES, THE PASSENGER SIDE LOW BEAM HEADLAMP STOPPED LIGHTING. I ASSUMED THAT THE HEADLAMP HAD BLOWN, AND LEFT IT ALONE UNTIL MY STATE INSPECTION WAS DUE, 2 MONTHS LATER. WHEN I FINALLY ATTEMPTED TO REPLACE THE BULB, I LEARNED THAT THE BULB WAS FINE, BUT THE HARNESS HAD FAILED, AND MY 36000 MILE WARRANTY HAD EXPIRED.CLOSER INSPECTION REVEALED THAT THE WIRING HARNESS ON THE PASSENGER SIDE LOW BEAM HEADLAMP HAD MELTED, WHERE THE WIRES ENTER INTO THE LAMP BASE, AND ARE HELD INTO THE BASE WITH A POURED PLASTIC "BACKLIGHT" TYPE SEALER, LIKE THE TYPE SEEN POURED OVER CIRCUIT BOARDS, TO PREVENT TAMPERING. I ACCESSED THAT SOCKET, AND CUT THE FACTORY SOCKET OFF OF THE WIRE HARNESS. I REPLACED THE SOCKET WITH ONE THAT I PURCHASED ONLINE, WHICH WAS OF A MUCH HEAVIER GAUGE THAN THE INFERIOR GAUGE OF WIRE THAT CAME FROM THE FACTORY. IT IS NOW 1 YEAR LATER, AND THE EXACT SAME THING HAS OCCURRED ON THE DRIVER'S SIDE. WHEN I HOLD THE FACTORY LAMP SOCKET IN MY HAND, AND BEND THE WIRES AT THE SOCKET BASE, THE BULB WORKS ONLY INTERMITTENTLY, AS IF THE COPPER WIRE INSIDE THE INSULATION HAS DEGRADED SO SEVERELY THAT A GOOD CONTACT CAN NO LONGER BE MAINTAINED. I HAVE NOT YET ORDERED A REPLACEMENT SOCKET FOR THE DRIVER'S SIDE, AND DREAD THE LABOR THAT IS INVOLVED IN REMOVING THE TIRE, DROPPING THE FENDER COWL, CUTTING THE FACTORY HARNESS AWAY FROM THE FACTORY LAMP BASE, AND REWIRING THE NEW LAMP BASE TO THE FACTORY HARNESS.IT IS LABOR INTENSIVE, AND IT IS DANGEROUS. IT IS CLEAR TO ME THAT THE HEAT BUILD UP FROM THE BULB, IN COMBINATION WITH THE UNDERSIZED WIRING ENTERING THE BASE, HAS CREATED A MELT HAZARD, WHICH SUBSEQUENTLY ALLOWS MOISTURE INTO THE COPPER STRAND WIRE, ALLOWING THE COPPER TO CORRODE SIGNIFICANTLY, AND ULTIMATELY THE COPPER DISINTEGRATES COMPLETELY, LOSING ITS CONNECTION ALTOGETHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436481November 20, 2011
EXTERIOR LIGHTING
THE HEADLIGHT BURNED OUT. WHEN I WENT TO REPLACE IT I NOTICED THE WIRE WAS BURNT. AFTER READING ON THE INTERNET, MANY PEOPLE HAVE THIS PROBLEM WITH SATURN OUTLOOK. SHOULD BE A RECALL. I HAVE 40, 000 MILES AND MY WARRANTY JUST EXPIRED. THIS IS MY WIFE'S CAR, PLEASE DON'T WAIT UNTIL THERE IS A FIRE OR SOMEONE IS INJURED TO DO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436495November 20, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE PASSENGER HEADLIGHT BURNED OUT AND WAS REPLACED. TWO WEEKS LATER THE SAME LIGHT BURNED OUT. THIS TIME ALL THE WIRING WAS PULLED OUT AND IT WAS DISCOVERED THAT THE WIRING HARNESS WAS MELTED. LOOKING ON ONLINE IT HAS BEEN SHOWN TO BE A BIG PROBLEM. AS I AM DRIVING MY 3 CHILDREN AROUND, I WOULD LIKE MY HEADLIGHTS TO WORK AND NOT BE MELTING IN MY CAR. PLEASE HAVE GMC FIX THIS PROBLEM. A CAR THAT COST AS MUCH AS MINE SHOULD HAVE WORKING LIGHTS AND NON-MELTING PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436449November 19, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
HEADLAMP FAILED, WIRING MELTED. NEXT TIME THE CAR MAY GO UP IN FLAMES. DANGEROUS!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436420November 18, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
DRIVER SIDE HEADLIGHT WORKS INTERMITTENTLY. GM DEALER INSTRUCTED ME THAT THE WIRING HARNESS WAS BROKEN AT THE PLUG WHERE IT PLUGS INTO THE LIGHT SOCKET. IT SEEMS THAT THERE ARE OTHER OWNERS EXPERIENCING THE SAME PROBLEM AND DO NOT ABOUT THIS SIGHT TO FILE THE COMPLAINT. I HAVE READ ON OTHER FORUMS AND KNOW THIS FOR SURE AND IF THERE IS A PROBLEM THEN THE NATIONAL SAFETY BOARD SHOULD MAKE A RECALL ON THE ISSUE AND HAVE EVERYONE'S PROBLEM TAKING CARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436073November 16, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE DAYTIME RUNNING LIGHTS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE SHE WAS INFORMED THAT THE DRIVER SIDE HEADLIGHT WAS MELTED. SINCE THE HEADLIGHT SOCKET WIRING HARNESS FAILED, IT CAUSED THE HEAD BEAM LIGHT TO FAIL AND THE CONTACT WAS ADVISED THAT THE FAILURE COULD RESULT IN AN ELECTRICAL FIRE. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. NO REPAIRS WERE PERFORMED. THE CURRENT AND THE FAILURE MILEAGES WERE 65,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10435718November 15, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT WAS DRIVING 25 MPH WHEN THE CHECK ENGINE, STABILITY AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED FOLLOWED BY THE VEHICLE STALLING. THE VEHICLE WAS RESTARTED AFTER TWENTY MINUTES AND TAKEN TO THE DEALER. THE DEALER CONFIRMED THAT THE CRANKSHAFT SENSOR NEEDED TO BE REPLACED ALONG WITH THE COMPUTER MODULE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,000 AND THE CURRENT MILEAGE WAS 49,712.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435234November 10, 2011
EXTERIOR LIGHTING
DISCOVERED THE DRIVERS SIDE HARNESS HAD MELTED WHEN CHANGING THE DIM HEADLAMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434990November 9, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HEADLAMP ON MY 2008 SATURN OUTLOOK HAS GONE OUT MULTIPLE TIMES OVER THE LAST TWO YEARS THAT I HAVE OWNED THE VEHICLE. I HAVE HAD TO HAVE THE WIRING HARNESS REPLACED MORE THAN 3 TIMES. THE FIRST TIME THE NEW HARNESS LASTED A COUPLE OF MONTHS. THE LAST TWO TIMES, IT ONLY LASTED ABOUT A WEEK BEFORE BURNING UP AGAIN. THE HARNESS THAT HOLDS THE LAMP GETS TOO HOT AND MELTS WHICH IS AN ELECTRICAL SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435024November 9, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
DRIVERSIDE LOW BEAM HEADLAMP SOCKET/WIRING HARNESS MELTED. THIS IS THE 2ND TIME THIS HAS OCCURRED (PASSENGER SIDE LOW BEAM HEADLAMP SOCKET/WIRING HARNESS WAS REPLACED AT SATURN DEALERSHIP IN 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435025November 9, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
PASSENGER SIDE LOW BEAM HEADLAMP SOCKET/WIRING HARNESS MELTED. BOTH (DRIVER SIDE / PASSENGER SIDE) LOW BEAM HEADLAMP SOCKET/WIRING HARNESS HAVE MELTED IN THE PAST TWO YEARS. LIGHT BULB WAS OEM BULB AND WAS NOT BURNT OUT. NSTB NEEDS TO ISSUE RECALL AND GET GM TO REPLACE WITH MORE SUITABLE SOCKET/WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434893November 8, 2011
EXTERIOR LIGHTING
THE LEFT DRIVER SIDE HEADLIGHT KEEPS GOING OUT EVERY TWO TO THREE MONTHS. THE PROBLEM APPEARS TO BE INTERMITTEN. THE LIGHT POPS IN AND OUT. YOU NEVER KNOW WHEN YOU WILL HAVE THE PROPER LIGHTING ON YOUR VEHICLE. I HAVE CHANGED THE BULB SO MANY TIMES NOW AND IT APPEARS TO BE VERY SENSITIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434790November 7, 2011
EXTERIOR LIGHTING
HEAD LIGHT HAS BURNED OUT, WE WERE TOLD IT WAS FAULTY WIRING IN THE ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434801November 7, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
PASSENGER SIDE HEADLAMP IS BURNT OUT AND THE HOUSING IS MELTED. I HAVE READ SEVERAL COMPLAINTS OF THE SAME PROBLEM ONLINE AND FEEL THIS IS A SAFETY ISSUE WITH THIS CAR. AN ELECTRICAL FIRE IS A POSSIBILITY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434414November 6, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY 2008 SATURN OUTLOOK LOST BOTH HEADLIGHTS IN DECEMBER 2010 WITHIN A COUPLE OF DAYS OF EACH OTHER. THE DEALER INFORMED US THE BULBS HAD BURNED OUT AND WHEN THEY BURNED OUT THEY BURNED/CORRODED THE WIRING HARNESSES CONNECTED TO THEM, NECESSITATING A $200 REPAIR. LESS THAN A YEAR LATER, IN NOVEMBER 2011, THE RIGHT HEADLIGHT WENT OUT AGAIN. WHEN WE TOOK IT TO THE DEALER ON NOVEMBER 4, 2011, THEY INFORMED US THE BULB HAD BURNED OUT AND THE HARNESS HAD BURNED OUT AGAIN, AND SAID THE REPAIR WOULD BE MORE THAN $200. WE HAVE SEEN THIS PROBLEM DOCUMENTED BY MANY SATURN OWNERS ON SATURN FAN SITES, AND ALSO READ TO CONTACT NHTSA TO NOTIFY YOU OF THIS COMMON AND POTENTIALLY DANGEROUS SAFETY PROBLEM WITH THE SATURN OUTLOOK SO THAT YOU COULD CONSIDER ORDERING GM TO RECALL THESE VEHICLES. I HOPE YOU WILL ORDER A RECALL AND ORDER GM TO SOLVE AN UNNECESSARY DESIGN PROBLEM THAT IS A NUISANCE AT BEST AND COULD POTENTIALLY LEAD TO A FIRE OR LOST VISIBILITY THAT COULD RESULT IN ACCIDENTS AT WORST. THANK YOU FOR YOUR CONSIDERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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