Saturn Outlook Complaints

1,352 consumer complaints on file.

#10483587November 7, 2012
STEERING
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT MENTIONED THAT WHEN DRIVING AT LOW SPEEDS SHE NOTICED A LOUD HUMMING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482649October 30, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHT WENT OUT ON THE VEHICLE. I WENT TO AUTOZONE TO PURCHASE THE HEADLIGHT REPLACEMENT WHEN I WAS TOLD THAT IT COULD POSSIBLY BE TWO DIFFERENT HEADLIGHTS THAT I WOULD NEED TO BRING THE BROKEN ONE SO THEY CAN SELL ME A REPLACEMENT. I FOUND OUT THAT IT IS NOT VERY EASY TO REPLACE THE HEADLIGHT ON THIS VEHICLE AS SEVERAL OTHER PARTS HAVE TO BE REMOVED IN ORDER TO GET TO THE HEADLIGHT CONNECTOR. I FOUND INSTRUCTIONS AND SEVERAL COMPLAINTS FROM OWNERS INDICATING THEY HAVE REPLACED THE HEADLIGHT SEVERAL TIMES DURING THE YEAR ONLY TO BE TOLD BY DEALERS THAT THE HARNESS/CONNECTOR ARE BURNED AND THAT IS THE CAUSE OF THE PROBLEM. I PROCEEDED TO REMOVE THE UNDERLINER OF THE TIRE TO GET TO THE HEADLIGHT ON MY VEHICLE. AS SUSPECTED, THE CONNECTOR AND WIRE HARNESS WERE BURNED. I FOUND SEVERAL SERVICE BULLETINS INSTRUCTING DEALERS TO "CHECK AND REPLACE" THE HARNESS AND HEADLIGHT ON THESE VEHICLES. WHEN I CALLED SATURN I WAS INFORMED THAT THE DEALERSHIP HAD REPLACED THE HEADLIGHT IN MY VEHICLE ON APRIL 2011...HOWEVER THEY NEVER INFORMED ME OF THIS CHANGE. RIGHT NOW MY WIFE IS DRIVING THIS VEHICLE WITHOUT A HEADLIGHT AS SATURN IS REFUSING TO REPLACE THE BURNED HARNESS THAT I FOUND ON THE CAR. THIS IS NOT ONLY A SAFETY ISSUE, BUT A FIRE HAZARD ON THE VEHICLE. THIS SHOULD BE A MANDATORY RECALL BY NOW....IT IS NOT JUST HAPPENING ON SATURN OUTLOOKS, IT IS ALSO HAPPENING ON GMC ACADIAS WHICH IS EXACTLY THE SAME CAR..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482048October 24, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE REAR END OF THE VEHICLE BEGAN SEAYING BACK AND FORTH UNCONTROLLABLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HIM THAT THE REAR DRIVER SIDE UPPER CONTROL ARM AND REAR PASSENGER SIDE LOWER CONTROL ARM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE UPPER AND LOWER CONTROL ARMS. APPROXIMATELY 1,000 MILES AFTER THE REPAIRS, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY INFORMED THE CONTACT THAT THE REAR CONTROL ARM FAILED AND ALSO NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. THE CURRENT MILEAGE WAS APPROXIMATELY 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481380October 22, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
1ST INCIDENT: 10/02/2011 I WAS MERGING ON TO THE HIGHWAY, WHEN I NOTICED MY HEADLIGHTS BECAME DIM. I NOTICED BY THE REFLECTION ON THE CAR IN FRONT OF ME THAT MY DRIVER SIDE HEADLAMP WAS OUT SO I STOP TO BUY A SET OF REPLACEMENT BULBS. AS I GOT IN THE CAR TO GO HOME FROM THE AUTO PART STORE, I NOTICED THE DRIVERSIDE HEADLAMP HAD CAME BACK ON. 2ND INCIDENT: 10/20/2011 AS I WAS DRIVING DOWN THE ROAD, I NOTICED DRIVER SIDE HEADLAMP FLICKER AND GO OUT. I FIGURE IT WAS A BLOWN BULB BUT I TURNED THE HEADLAMPS SWITCH OFF AND BACK ON, AND THE DRIVER SIDE HEADLAMP CAME BACK ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481472October 22, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE TRAVELING 50 MPH, THE ACCELERATOR PEDAL BECAME UNRESPONSIVE. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A MECHANIC OR THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481086October 19, 2012
STRUCTURE:BODY, ELECTRICAL SYSTEM
WATER LEAK FROM SUNROOF TRAVELED DOWN THE DRIVER'S PILLAR AND THROUGH THE DASH, ONTO THE FLOOR. THIS CAUSED AN ELECTRICAL SHORTAGE WHICH CAUSED THE EMERGENCY BRAKE WARNING BELL TO SOUND. WATER WAS ALSO LEAKING OUT OF THE CURTAIN AIRBAG BADGE ON THE PILLAR POTENTIALLY COMPROMISING THE AIRBAG. WATER SOAKED THE DRIVER'S CARPET AND MATS. NOW THE DASHBOARD INDICATOR LIGHT FOR RPM IS OPERATING SPORADICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479795October 11, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
PASSENGER LOW-BEAM HEADLIGHT WENT OUT ON THE 2008 SATURN OUTLOOK AT 48,000 MILES. I REPLACED IT AND THE BULB BLEW OUT AGAIN ONLY TWO WEEKS LATER. I THEN DISCOVERED THE WIRING HARNESS HAD MELTED. REPLACEMENT BULBS CONTINUE TO BLOW BECAUSE OF THE DEFECTIVE WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478499October 3, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE PASSENGER SIDE RUNNING LIGHT WENT OUT. I HAD THE BULB REPLACED. ABOUT A MONTH LATER THE SAME LIGHT WENT OUT AGAIN. I HAD THE LIGHT TAKEN OUT AND WAS TOLD THE WIRING HARNESS WAS MELTED AND HAD CAUSED THE BULB TO GO OUT. SO I NOW HAVE TO REPLACE THE WIRING HARNESS FOR THAT SIDE. I HAVE ALSO BEEN TOLD BY OTHER SATURN OUTLOOK OWNERS THAT IS A COMMON PROBLEM WITH MOST OF THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478389October 2, 2012
STRUCTURE
I PURCHASED MY CAR FROM CARMAX AND NOT EVEN A MONTH AFTER, IT RAINED REALLY HARD ONE NIGHT AND THE INSIDE OF MY CAR ON THE DRIVER SIDE WAS LEAKING. I TOOK IT BACK AND THEY CALLED THEMSELVES FIXING AND I ENDED HAVING THE SAME PROBLEM AGAIN. LONG STORY SHORT I RECENTLY HAD THE PROBLEM AGAIN BUT THIS TIME THE LEAK IS ALL OVER THE CAR ON THE ROOF AND THIS TIME CARMAX TOLD ME TO TAKE IT GM AND THEY SAID THAT IT WAS JUST A CLOGGED. I'M HAVING TO MANY PROBLEMS WITH THE SAME THING AND NOBODY IS TAKING BLAME FOR IT. EITHER THEY FIX IT FOR GOOD OR I WANT A REPLACEMENT VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477275September 27, 2012
EXTERIOR LIGHTING
MY PASSENGER SIDE HEADLIGHT SUDDENLY WENT OUT, ABOUT THE SAME TIME MY HEAT SENSOR BEGAN READING HIGH AS IF VEHICLE WAS OVERHEATING. I TOOK IT TO THE DEALER AND THEY COULD NOT RECREATE PROBLEM WITH OVERHEATING AND THEY REPLACED THE PROJECTOR BEAM. *TR NOW A MONTH LATER IM HAVING THE SAME EXACT PROBLEMS ONLY NOW I NOTICE A COOLANT LEAK. I REPLACED COOLANT AND CAR STILL ACTS LIKE ITS OVERHEATING, ALSO THE HEADLIGHT IS ONCE AGAIN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476938September 24, 2012
EXTERIOR LIGHTING
DRIVER SIDE HEADLIGHT KEEPS GOING OUT ..BUT THE BULB ISN'T BURNT OUT ,IF I PULL IT OUT AND PUT IT BACK IN IT WORKS FINE FOR A FEW DAYS THEN GOES OUT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475586September 17, 2012
AIR BAGS
VEHICLE DISPLAYS THE "SERVICE AIR BAG" LIGHT AT 42000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475704September 17, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DRIVERS SIDE HEADLAMP ASSEMBLY OVERHEATED AND MELTED CAUSING THE LIGHT TO FAIL . THIS IS THE SECOND TIME THIS HAPPENED WITH THIS AUTOMOBILE . THE LAST INCIDENT WAS THE PASSENGER SIDE HEADLAMP ASSEMBLY SAME EXACT THING HAPPENED OVERHEATED AND MELTED CAUSING LIGHT TO FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475168September 12, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STARTED THE IGNITION AND THE FRONT PASSENGER AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY ON THE INSTRUMENT PANEL. THE FAILURE RECURRED SPORADICALLY WITH THE PASSENGER SEAT OCCUPIED OR WHEN THE SEAT WAS UNOCCUPIED. IN JULY 2012, THE FRONT PASSENGER AIR BAG SENSOR WAS REPLACED AT THE OWNER'S EXPENSE. THE FAILURE RECURRED AFTER THE REPAIR WAS PERFORMED AND THE VEHICLE HAD NOT BEEN REPAIRED FOR THE SECOND OCCURRENCE. THERE WAS A RECALL ASSOCIATED WITH THE FAILURE UNDER NHTSA CAMPAIGN IN NUMBER 07V062000 (AIRBAGS:FRONTAL:SENSOR/CONTROL MODULE) HOWEVER, THE CONTACT'S VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE MALFUNCTION. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. UPDATED 10/17/12*LJ THE CONSUMER STATED THE WARNING LIGHTS DID NOT DISPLAY CONTINUOSLY. IT ONLY FLASHED ONCE. THE VEHICLE WAS REPAIRED. SINCE THAT TIME THE AIR BAG LIGHTS, FOR THE PASSENGER SEAT, GOES ON REPEATEDLY. UPDATED 10/19/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475124September 11, 2012
STEERING
ON MULTIPLE OCCASIONS, WE HAVE LOST THE POWER STEERING WHILE TURNING THE VEHICLE. IT IS MOST PREVALENT WITH DEEPER TURNS, SO IT HAPPENS MOST OFTEN AT LOW SPEEDS, SUCH AS U-TURNS AND IN PARKING LOTS. THE LOST OF THE POWER STEERING GIVES THE DRIVER THE SENSATION OF A COMPLETE LOST OF STEERING. A LOCAL MECHANIC CONTACTED A DEALERSHIP TECHNICIAN WHO TOLD HIM THAT THEY HAD NOT HAD ANY COMPLAINTS OF THIS ON SATURN OUTLOOKS, BUT HAVE HAD SEVERAL BUICK ENCLAVES WITH A SIMILAR PROBLEM. THEY RECOMMENDED CHANGED THE TYPE OF POWER STEERING FLUID, AND IF THAT DID NOT WORK THEN WE MAY NEED TO CHANGE THE TYPE OF POWER STEERING PUMP ON THE VEHICLE. SO FAR WE HAVE CHANGED THE FLUID, BUT IT HAS NOT BEEN A SUCCESSFUL SOLUTION AS THE PROBLEM IS STILL OCCURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474428September 9, 2012
STRUCTURE, VISIBILITY
WE NOTICED THAT WE WERE GETTING WATER IN THE CAR COMING FROM THE REARVIEW MIRROR. WE WERE FINDING WATER DRIPPING THROUGH SUNROOF AND GOING TO THE MUG BOX. WE NOTICED ELECTRICAL PROBLEMS ALSO: THE HEATING/COOLING MOTOR IN THE FRONT OF THE CAR STOPPED TO WORK AND WE HAVE TO CHANGE IT. THE BUTTONS FOR REAR WIPER DOES NOT WORK ANYMORE. THE WATER OVERFLOWS INTO THE CAR AND AFTER A RAINSTORM WE HAD 1.5 INCHES WATER BELOW DRIVER AND PASSENGER SEATS. I KNOW THAT THERE HAS BEEN SEVERAL CUSTOMERS THAT HAD SIMILAR PROBLEMS WITH THE SUNROOF DRAINS. IT IS A POOR DESIGN THAT THE SATURN CORP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473808September 4, 2012
SEAT BELTS
THE PASSENGER-SIDE SEAT BELT IN THE MIDDLE ROW RELEASES UNEXPECTEDLY -- JUST POPS UNBUCKLED FOR NO APPARENT REASON. AFTER THIS HAD HAPPENED REPEATEDLY, I HAD THE BUCKLE ASSEMBLY REPLACED AT MY COST, ABOUT A MONTH AGO (AUGUST, 2012). IT HAS HAPPENED TWICE SINCE THEN, TO TWO DIFFERENT PASSENGERS. I WAS TOLD AT THE DEALERSHIP, "WE KNOW THERE HAVE BEEN PROBLEMS WITH THESE BUCKLES." I WAS ALSO TOLD "IT IS EXTREMELY SENSITIVE, BE CAREFUL NOT TO BUMP IT WHEN IT IS IN USE." OK, SO, IF THERE'S A CRASH, JUST BE CAREFUL NOT TO BUMP THE SEAT BELT BUCKLE ASSEMBLY SO THAT IT WON'T LET GO? THIS IS NOT SAFE AND NEEDS TO BE FIXED, BUT THE DEALERSHIP SWEARS THAT THERE IS NOTHING WRONG WITH MY BELT AND BUCKLE ASSEMBLY. THIS IS A VERY DANGEROUS PROBLEM THAT GM WILL NOT EVEN ACKNOWLEDGE. THE BUCKLES SHOULD NOT RELEASE WHEN "LIGHTLY BUMPED." THEY SHOULD NOT BE "HIGHLY SENSITIVE." THEY SHOULD BE BUCKLED UNTIL THEY ARE DELIBERATELY RELEASED BY THE PASSENGER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472763August 28, 2012
ENGINE
I HAVE A 2009 SATURN OUTLOOK. MYSELF AND SEVERAL OTHERS HAVE HAD OUTLOOKS AND GMC ACADIAS THAT HAVE HAD TO REPLACE THE WATER PUMPS. THIS SEEMS LIKE EITHER A DESIGN OR DEFECTIVE PART ISSUE WITH THESE GM CARS. IT SEEMS LIKE A RECALL SHOULD BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472764August 28, 2012
STEERING
OUR OUTLOOK HAD TO HAVE THE POWER STEERING PUMP REPLACED DUE TO A HIGH PITCH SQUEAL WHEN ACCELERATING. THE DEALER ALSO HAD TO CORRECT AN ISSUE WITH SQUEAKING IN THE STEERING COLUMN. I HAVE NOW HEARD OF OTHERS WITH SIMILAR ISSUES WITH THE OUTLOOK OR ACADIA. ARE THESE ISSUES THAT SHOULD BE RECALLED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472010August 23, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT AS HE ATTEMPTED TO MERGE INTO TRAFFIC DRIVING 15 MPH THE TRANSMISSION FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THE 3-5-R GEAR WAVE PLATE MALFUNCTIONED WHICH KEPT THE VEHICLE FROM ACCELERATING. AS A RESULT, THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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