Saturn Aura Complaints

1,444 consumer complaints on file.

#10838844February 28, 2016
STEERING
THE4 STEERING WHEEL DOESN'T LOCK AND OCCASIONALLY THE KEY GETS STUCK IN THE IGNITION WHEN YOU TURN IT OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838603February 26, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
I HAVE A 2009 SATURN AURA XR, I WAS DRIVING TO GET ON THE FREEWAY GOING ABOUT 40-45MPH THEN THE LIGHT CAN ON SAYING "ESC TRACTION" "ENGINE POWER REDUCE" THE CAR STARTED TO LOSE POWER AND THE BRAKES FELT REALLY TIGHT. I TRIED TO ACCELERATE BUT IT WOULDN'T GO NO FASTER THAN 30MPH. I EXITED THE FREEWAY PARKED THE CAR TURNED IF OFF AND TURNED IT BACK ON. WHEN I TURNED IT BACK ON THE SAME PROBLEM "ESC TRACTION" "ENGINE POWER REDUCE" AND THE CHECK ENGINE LIGHT WAS ON, THE CAR WAS ON PARKED POSITION AND THE CAR STARTED TO JOLT FORWARD. I HAD TO WAIT FOR ABOUT 1-2 HOURS BEFORE THE CAR WAS BACK TO ITSELF BUT THIS TIME IT FELT DIFFERENT DRIVING IT. THE CAR FELT LIKE IT WAS ACCELERATING TOO QUICKLY AND I WASN'T GOING NO MORE THAN 15MPH. THIS HAS HAPPENED 3 TIMES IN THE PAST MONTH. IS THERE A RECALL ON THIS CAR BECAUSE ITS UNSAFE TO DRIVE NOT KNOWING WHEN THE 'ESC TRACTION" "ENGINE POWER REDUCE" LIGHTS WILL COME ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838617February 26, 2016
ENGINE
TL* THE CONTACT OWNS A 2007 SATURN AURA. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE WARNING LIGHT ILLUMINATED. THE DEALER DIAGNOSED THAT THE TIMING CHAIN AND TENSIONER BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 136,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838471February 25, 2016
ELECTRICAL SYSTEM
TAKATA RECALL POWER LOCKS CONTINUOUSLY LOCKING AND UNLOCKING, WHETHER THE CAR IS IN MOTION OR STATIONARY. HAD INSTANCE WHERE DOOR WOULD NOT UNLOCK ON DRIVERS SIDE FROM OUTSIDE OR INSIDE. EXTREME SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837991February 24, 2016
STEERING
MY HOPE IS THAT GM WILL OFFER AN EXTENDED WARRANTY TO SUBSIDIZE ME FOR SOME, IF NOT ALL, OF THE COST TO REPAIR MY VEHICLE - ESTIMATED BY FELDMAN CHEVROLET @ $1,350.00. PRIOR TO SETTING UP THE SERVICE APPOINTMENT WITH FELDMAN CHEVROLET, I WAS INFORMED BY A GM REPRESENTATIVE (NAMED CASEY) THAT IF MY VEHICLE ISSUES, AFTER BEING FORMERLY DIAGNOSED BY GM DEALER, WERE CONSISTENT WITH THE PROBLEMS COVERED UNDER THE EXTENDED WARRANTY, MY VEHICLE MIGHT VERY WELL BE COVERED. I'M STILL AWAITING A CALL BACK FROM CASEY AFTER HAVING CALLED LAST WEEK. MY POWER STEERING PROBLEMS BEGAN IN APRIL 2015 WHEN I HAD APPROXIMATELY 135,000 MILES ON THE VEHICLE. AT THAT TIME THE POWER STEERING WOULD INTERMITTENTLY FAIL WHEN STARTING THE VEHICLE BUT I COULD ALWAYS FIX THE PROBLEM BY SIMPLY SHUTTING OFF THE ENGINE AND RESTARTING. THIS PROBLEM WOULD RE-OCCUR ABOUT ONCE EVERY OTHER MONTH OVER THE NEXT NINE MONTHS AND I WAS ALWAYS ABLE TO IMMEDIATELY RESOLVE THE PROBLEM BY TURNING THE POWER OFF AND RESTARTING. IT WAS AN INCONVENIENCE BUT NOT SIGNIFICANT ENOUGH TO CAUSE ME TO BE ALARMED OR TO CONSIDER A SERVICE CALL. IN EARLY FEBRUARY OF THIS YEAR MY POWER STEERING COMPLETELY FAILED AND I CAN NO LONGER FIX THE PROBLEM. IN ADDITION TO THE POWER STEERING WARNING LIGHT THE ESC WARNING LIGHT IS CONSTANTLY ON. THE ADVISOR AT THE DEALERSHIP TOLD ME THE CONDITION WOULDN'T WORSEN SO I HAVE CONTINUED USING THE CAR. REGRETTABLY, I RECEIVED NO NOTIFICATION FROM GM ABOUT THIS ISSUE NOR WAS I OFFERED THE EXTENDED WARRY COVERAGE AT ANY TIME IN WRITING OR OTHERWISE. HAD I BEEN MADE AWARE OF THE EXTENDED WARRANTY, IN AUGUST 2015 WHEN IT WAS OFFERED, I WOULD HAVE QUALIFIED FOR THE EXTENDED WARRANTY COVERAGE AND WOULD HAVE HAD THE NECESSARY REPAIRS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837749February 23, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2008 SATURN AURA. WHILE THE VEHICLE WAS PARKED, THE FRONT PASSENGER SIDE SEAT BELT FAILED TO LATCH. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837401February 22, 2016
STEERING
2009 SATURN AURA. COMPLETE LOSS OF POWER STEERING FUNCTIONALITY. WARNING MESSAGE ON DASHBOARD INDICATED LOSS OF POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837181February 19, 2016
STEERING
ELECTRONIC POWER STEERING WENT OUT IN 07-26-2009,12-26-2013 AND 12-15-2015 WHEN ON HWY AND CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836917February 18, 2016
STEERING
TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836964February 18, 2016
ENGINE
MY FAMILY HAS OWNED GM VEHICLES FOR 35 + YEARS. FEBRUARY 2016, I WAS DRIVING MY 2007 SATURN AURA XR (V6 3.6 L ENGINE) HOME AND THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO MY LOCAL GM DEALER WHO STATED IT THAT IT WAS A TIMING CHAIN ISSUE. REPAIR COST $ 1,667.05. THIS IS NOT ACCEPTABLE, WHY? IT IS THE THIRD TIMING CHAIN ON THE CAR. YES, THAT'S RIGHT THIRD! PROBLEMS WITH TIMING CHAIN & TIMING CHAIN TENSIONERS EASILY GO UNNOTICED AND CAUSE SERIOUS DAMAGE TO THE VEHICLE. A DEFECTIVE TIMING CHAIN CAN CAUSE DAMAGE TO THE ENGINE AND PRESENT SERIOUS SAFETY CONCERNS. THE FIRST TIMING CHAIN FAILED AT 56,000 MILES IN MARCH 2013 THE SECOND TIMING CHAIN FAILED AT 80,000 MILES FEBRUARY 2016 IN 2 YEARS 11 MONTHS AND 24,000 MILES, THE TIMING CHAIN NEEDED REPLACEMENT SOMETHING IS INHERENTLY WRONG WITH THIS ENGINE AND/OR REPLACEMENT PARTS. IT IS UNACCEPTABLE TO NEED A THIRD (3) TIMING CHAIN ON A VEHICLE. OUR 2007 SATURN AURA XR HAS THE SAME V6 3.6 L ENGINE AS THE 2007 MODELS: (CADILLAC CTS, SRX, STS; GMC ACADIA & SATURN OUTLOOK) THAT GENERAL MOTORS ISSUED A RECALL CONCERNING PREMATURE WEAR OF TIMING CHAINS FOR THESE 2007 MODELS. GM SHOULD HONOR THE RECALL FOR OUR SATURN AURA XR. AS LOYAL GM CUSTOMERS, WE ARE REQUESTING REIMBURSEMENT FOR REPAIR EXPENSES OF $ 1,667.05 FOR REPLACEMENT OF SECOND (2) TIMING CHAIN IN LESS THAN THREE YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826053February 14, 2016
FUEL/PROPULSION SYSTEM
THERE IS A STRONG ODOR OF GASOLINE INSIDE OF MY VEHICLE WHILE DRIVING AND BEFORE THE CAR IS EVEN STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825579February 11, 2016
STEERING
KNOCKING NOISE WHEN GOING SLOW AND TURNING STEERING WHEEL. THIS HAPPENED FIRST IN 7/20/2012 AT 33,129 MILES. DEALER LUBED STEERING SHAFT. HAD PROBLEM AGAIN ON 2/9/2016 AT 56,772 MILES. DEALER REPLACED STEERING SHAFT THIS TIME, COST WAS ABOUT $423.00 I SEE THAT THIS HAS BEEN A PROBLEM WITH THIS VEHICLE AND THERE WAS A RECALL BUT SAFECAR.GOV WEBSITE DID NOT SHOW RECALL FOR MY VIN NUMBER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825060February 9, 2016
SEATS
STARTED CAR AND BEGAN ADJUSTING SEAT. CAR WAS STILL IN PARK. HEARD A LOUD "POP" AND THEN THE DRIVER'S SEAT TILTED UP AND I WAS LEFT IN AN AWKWARD POSITION. TRIED TO MOVE SEAT AGAIN, SEAT JERKED AND WOULDN'T NOT ADJUST TO PROPER POSITION. TOOK CAR TO DEALER AND THEY SAID THE WELD ON THE FRAME BROKE. DRIVER'S SEAT NOW SLIDES AROUND WHEN YOU'RE SITTING IN IT, INCLUDING DURING DRIVING. FOUND OUT I WAS ONLY ONE OF DOZENS WITH SIMILAR ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824685February 7, 2016
UNKNOWN OR OTHER
DOORS LOCK AND UNLOCK WHILE DRIVING AND WHEN PARKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823512February 1, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
SATURN AURA 2008 TAIL LAMP MALFUNCTION. I BROUGHT THE VEHICLE TO TUSTIN GM FOR BRAKE REPAIR AND BRAKE LIGHT REPAIR. I WAS TOLD IT WAS THE BRAKE LIGHT SWITCH, I WASN'T TOLD ANYTHING ABOUT A RECALL. 2 WEEKS AGO, I NOTICED MY TRACTION CONTROL, ESC AND PANIC BRAKE ASSISTANCE WERE NOT WORKING ALONG WITH CRUISE CONTROL AND A FEW OTHER FEATURES. IT OCCURRED RANDOMLY AFTER AT LEAST AN HOUR OF DRIVING. I NOTICED AFTER A FEW TIMES THIS OCCURRED MY BRAKE LIGHTS WOULD ILLUMINATE WHILE I WAS IN PARK WITH THE HEADLIGHTS OFF. I TESTED IT, AND THEY INDEED TURNED OFF WHEN I ENGAGED MY BRAKES, ONLY TO ILLUMINATE AGAIN WHEN I DISENGAGED MY BRAKES. I WAS VERY NERVOUS DRIVING IT HOME AND HAD A FEW CLOSE CALLS ON THE CITY STREET STOPPING AT STOP LIGHTS. I BROUGHT THIS BACK TO TUSTIN GM'S ATTENTION AND THEY TOLD ME IT'S BEEN CORRECTED AND IT'S NOW MY RESPONSIBILITY TO PAY FOR THE CHARGES OF FIXING IT. I REFUSED AND BROUGHT IT TO ORANGE COAST BUICK GMC AND CADILLAC. THEY WERE UNABLE TO DIAGNOSE THE ISSUE AND REFUSED TO BELIEVE THAT IT HAD ANYTHING TO DO WITH THE RECALL, WOULDN'T EVEN CHECK. I MADE A CASE WITH THE MANUFACTURER AND THEY SAID MY ONLY OPTION IS TO DRIVE THE UNSAFE VEHICLE UNTIL THE PROBLEM OCCURS AND THEN BRING IT INTO A DEALER SO THEY CAN FIND OUT THE ISSUE. THEY CLAIM MY PROBLEM DOES NOT CORRELATE WITH THE RECALL IN ANY WAY SHAPE OR FORM, AND HAVE DONE EVERYTHING SHORT OF CALLING ME A LIAR. I NOW HAVE A RENTAL VEHICLE BECAUSE I AM DEPENDED ON BY MY ELDERS TO BRING THEM TO AND FROM APPOINTMENTS. I NEED MY VEHICLE FIXED, PROPERLY, AND HOPEFULLY SOME TYPE OF COST ASSISTANCE WITH THE RENTAL VEHICLE. THE MANUFACTURER ALSO CAN'T SEEM TO TELL ME THE EXACT DATE THE RECALL WAS REMEDIED. FIRST THEY SAID JANUARY, THEN THEY SAID AUGUST. [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823179January 29, 2016
POWER TRAIN
TAKATA RECALL ?? I WAS DRIVING HOME, HEARD A LOUD NOISE IN BACK OF CAR, DID NOT KNOW WHAT IT WAS. GOT HOME, WENT TO BACK IN GARAGE & REVERSE WOULD NOT WORK. PUT IN DRIVE, VERY SLUGGISH MOVEMENT. WAS ABLE TO PARK, BUT NEXT MORNING, HUSBAND WAS UNABLE TO SHIFT ANY GEARS TO WORK. CAR WAS TOWED, TOLD TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821607January 22, 2016
STEERING
TL* THE CONTACT OWNS A 2008 SATURN AURA. WHILE DRIVING APPROXIMATELY 35 MPH, THE "POWER STEERING WARNING" MESSAGE DISPLAYED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. AFTER SHUTTING THE ENGINE OFF AND BACK ON, THE VEHICLE OPERATED NORMALLY; HOWEVER, THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EPS SENSOR INSIDE THE STEERING COLUMN FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821677January 22, 2016
POWER TRAIN
THE ENGINE LIGHT CAME ON IN OCTOBER SAYING REPLACE ENGINE & REPLACE TIMING CHAIN, THE MECHANIC REPLACED ACTUATORS HOPING THIS WILL ELIMINATE THE ERROR INDICATOR LIGHTS, IT DID NOT. THE CHECK ENGINE LIGHT CAME ON AGAIN JANUARY 6TH, 2016 WITH THE SAME CODES: REPLACE ENGINE, REPLACE TIMING CHAIN. THIS CAR HAS 76,000 MILES ON IT AND SHOULD NOT HAVE THIS PROBLEM. I CALLED GM CASE #8-1761877745 THEY DENIED MY CLAIM AND REFUSED TO HELP. THE CAR IS SITTING, NOT BEING DRIVEN. I'M VERY UPSET. I NEED HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821495January 21, 2016
STEERING
TL* THE CONTACT OWNS A 2009 SATURN AURA. WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL WOULD SEIZE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820792January 18, 2016
POWER TRAIN
I HAVE A 2007 SATURN AURA XR 3.6L, THE ENGINE LIGHT CAME ON, MY MECHANIC DIAGNOSED THE CODES AS 1). REPLACE ENGINE 2). REPLACE TIMING CHAIN. SUNDAY, JAN 17TH, 2016 MY ENGINE BLEW. THERE ARE 157,000 MILES ON THIS CAR AND WAS EXTREMELY WELL CARED FOR & HAVE RECORDS TO PROVE SO. THE TIMING CHAIN BROKE CAUSING THE ENGINE TO BLOW. I LOVED THAT CAR ....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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