Rolls-Royce Phantom Complaints

3 consumer complaints on file.

• #11405248March 28, 2021
  UNKNOWN OR OTHER

  2014 I PURCHASED THE VEHICLE FROM PAUL MILLER ROLLS ROYCE IN NEW JERSEY. 2016 THE RIGHT PASSENGER WINDOW FRACTURED ON ITS OWN. NOT CAUSED BY IMPACT. PAUL MILLER REPLACED WINDOW UNDER WARRANTY. 2017 THE RIGHT PASSENGER WINDOW FRACTURED AGAIN ON ITS OWN. NOT CAUSED BY IMPACT. PAUL MILLER REPLACED THE WINDOW UNDER WARRANTY. 2019 I MOVED TO MIAMI BEACH, FL WITH THE VEHICLE. 2021 THE RIGHT PASSENGER WINDOW FRACTURED AGAIN ON ITS OWN. NOT CAUSED BY IMPACT. I BROUGHT THE CAR TO BRAMAN MIAMI ROLLS ROYCE. THEY DECLINED TO REPLACE THE WINDOW UNDER WARRANTY. RICKY WILDNER FROM BRAMAN STATED THAT THE LOCAL ROLLS ROYCE REPRESENTATIVE OFFERED A DISCOUNTED PRICE OF $5500 TO REPLACE THE WINDOW. HE FURTHER STATED THAT THE FRACTURE MAY HAVE BEEN CAUSED BY STORAGE IN FLORIDA HEAT. MATTHEW BOYER FROM BRAMAN STATED THAT HE FORMERLY WORKED FOR ROLL ROYCE MOTOR CAR AND THIS PROBLEM HAS NEVER OCCURED IN THIS MODEL. REPLACING THE WINDOW WITHOUT ADDRESSING THE CAUSE OF THE PROBLEM IS FUTILE. CONSIDERING THAT THE SAME WINDOW HAS BROKEN IN THE IDENTICAL MANNER 3 TIMES WITH NO IMPACT, EVEN IF I PAY TO REPLACE THE WINDOW, IT WILL LIKELY FRACTURE IN THE SAME MANNER AGAIN. I BELIEVE THAT IT IS LIKELY THAT THE DEFECT THAT CAUSED THE WINDOW TO FRACTURE IN SAME MANNER 3 TIMES IS A SIGNIFICANT SAFETY HAZARD. IT IS LIKELY THAT MY CONTINUING TO DRIVE THE VEHICLE DAILY WITH THE FRACTURED WINDOW IS A SIGNIFICANT SAFETY HAZARD.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10593783May 23, 2014
  ELECTRICAL SYSTEM, STRUCTURE

  THE HOOD WARNING LIGHT KEEPS SAYING HOOD IS OPEN PULL OVER. WHEN STOPPED ALARM KEEPS GOING OFF. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10353506September 2, 2010
  FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP

  TL*THE CONTACT OWNS A 2009 ROLLS ROYCE PHANTOM COUPE. THE CONTACT STATED THAT WHEN HE ADDED FUEL THE NOZZLE BECAME STUCK IN THE TANK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REDUCED THE SIZE OF THE FILLER HOLE SO THAT THE NOZZLE WOULD NOT GET STUCK. THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR THE FAILURE. ROLLS ROYCE WAS CONTACTED AND STATED THAT THEY HAD NO KNOWLEDGE ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 9,970 AND THE CURRENT MILEAGE WAS 10,627.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0