Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11689445September 24, 2025
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Odometer Fraud. The contact attempted to purchase a 2017 RAM 2500. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 116,493, and at the time of registration, it was discovered that the mileage was 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688887September 22, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact stated while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688144September 18, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685746September 8, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds and depressing the brake pedal to avoid crashing into another vehicle, the vehicle hesitated and failed to stop as intended. The traction control and ABS warning lights were illuminated. The vehicle was taken to a local dealer where the HECU and ABS pump motor were replaced at the owner's expense; however, the failure reoccurred. The vehicle was taken to a local independent mechanic, where the HECU and ABS were replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684943September 4, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The message "Check Brakes" was displayed. An unknown local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684672September 3, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Continuous warnings and tones showing issues for anti lock brakes and stability traction control. In less than 3 months will be a year since the recall was announced and there is no remedy. This is a nuisance and safety issue and should absolutely be a priority to fix. NHTSA #24V-896
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682187August 21, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 1500. The contact stated that while driving at an undisclosed speed, the traction control warning light flashed on the instrument panel. After an inspection, the contact was informed that the vehicle was included in NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts for the recall repair were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 117,569.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682191August 21, 2025
STEERING
The contact owns a 2017 Ram 2500. The contact stated that the vehicle was taken to the local dealer for the recall repair under NHTSA Campaign Number: 19V021000 (Steering). The vehicle was repaired; however, the drag link nut was welded, and the vehicle was unable to be aligned. The contact called the local dealer and was informed that the weld needed to be cut, the vehicle aligned, and then the drag link nut welded again. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The contact was informed about the reimbursement process for the repair. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681245August 18, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS and Electronic Stability Control (ESC) warning lights illuminated and alarmed the passengers inside the vehicle. The dealer was contacted and confirmed that the part was not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 30,020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680543August 14, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
This is my 2nd NHTSA complaint regarding this issue on my 2017 Ram 2500. Initial online complaint was done on 4/30/2022 regarding the trucks annoying and unsafe warning light indicating “Service Electronic Braking System” and amber ABS warning light. These warnings began on my truck in 2021 when it only had 12,000 miles. These intermittent warning lights and audible “dinging” still persist today at 22,000 miles. On 2/8/2025, I received notification of Recall #C4B (finally) as a result of the class action lawsuit and was pleased to see this development. To date, I, like many Ram owners are still awaiting parts to become available to have them replaced per the recall and am requesting that the NHTSA step in to assist as we all have essentially unsafe trucks on US highways. I believe this should be a priority, given the fact that owners of 1500, 2500 and 3500 trucks often own them to tow trailers (like myself) which leads to additional unsafe conditions on the road. It’s unacceptable to allow FCA US LLC to continue to delay addressing this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680311August 13, 2025
AIR BAGS, SERVICE BRAKES, POWER TRAIN
As I approached stop sign and applied brakes the ABS and traction control light came on. My truck then started surging up and down As I attempted to proceed thru the red light my truck stalled and shutoff an on coming car had to stop aggressively to avoid hitting me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680481August 13, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact stated that while driving at approximately 40 MPH, the ABS and ESC warning lights illuminated with several other unknown warning lights illuminated. The vehicle was driven back to the residence. The contact had not taken the vehicle to an independent mechanic or a dealer. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679828August 11, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact stated that while attempting to start the vehicle, the traction control and the ABS warning lights illuminated. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679998August 11, 2025
ENGINE
It is a known issue that 2017 ram 2500 diesels experience turbo or actuator failures at low mileage costing upwards of 8-10000 dollars in repairs. My ram only has 61000 miles and due to exhaust fluid requirements etc, premature failure is common. Owners should be able to extend the warranty to 15 years as Chrysler has known this issue and has failed to address it. The code is in the attached screenshot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678366August 4, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). The local dealer was contacted; however, the contact was informed that parts for the recall repair were not yet available. The manufacturer was contacted about parts availability for the recall repair. The contact stated while driving 35 MPH with snow on the ground, while depressing the brake pedal the vehicle slid to a stop. There was no warning light illuminated. On another occasion while driving 25 MPH while it was raining, the contact depressed the brake pedal and the vehicle slid while coming to a stop. The vehicle was not repaired. The approximate failure mileage was 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677764August 1, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I received notification of Manufacture Recall C4B (NHTSA Recall 24V-896) in Nov 2024. My intermittent ABS light on my dashboard is continuously going on and off, indicating a problem with the anti-lock braking system since 2024. This prevents the setting of cruise control as well as a constant alarm sound. I feel this directly correlates from the brake hydraulic control unit HCU susceptible to failure or malfunction as stated in the recall and feel unsafe to drive my vehicle due to the potential risk of loss of ABS/ESC/Traction control that may cause my vehicle to crash without prior warning. I have attempted to remedy this situation by contacting the Washington, NC and Greenville, NC Dodge dealerships and Mopar Parts Support (800-765-7732) directly for immediate repair only to be told that they do have my information on a ticket but do not have a part to fix it, but in the same breath tell me I can buy an after market part at my local auto parts store at my cost and have the dealership install at my cost to resolve my issue. This is unacceptable, as I now have a financed vehicle that I purchased from a Dealership and I am unable to confidently drive due to safety concerns that my life and others on the roadway may be in danger. In addition I am continually paying my monthly finance payment, auto insurance , yearly taxes/tags since the recall November 2024 and it is now August 2025 and I have an unsafe undriveable vehicle! I am seeking your assistance to demand the manufacture fix the problem by repairing it, replacing it or repurchasing the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677783August 1, 2025
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The contact owns a 2017 Ram 2500. The contact stated that while driving at various speeds, the vehicle hesitated to accelerate as intended while the accelerator pedal was depressed. The “Low Coolant” warning light was illuminated. The contact was able to pull over to the shoulder of the roadway. While inspecting the vehicle, the contact became aware that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to a local dealer, where it was diagnosed that the EGR system had failed and needed to be replaced. The vehicle was not repaired due to the cost. The vehicle remained at the local dealer for further tests. The manufacturer was made aware of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677476July 31, 2025
SERVICE BRAKES
Truck has ABS and Traction control lights kicking on and off intermittently. Cruise control will kick off if engaged and won’t re engage until the lights go back off. Concerned this is gonna be a major safety concern hauling a 10,000 lb trailer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677549July 31, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000(Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and ESC warning lights were illuminated. An unknown local dealer was contacted and confirmed that the recall part was not available. The vehicle was not repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676805July 28, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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