Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11240838July 31, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT THERE WAS AN UNKNOWN RECALL REPAIR THAT REQUIRED WELDING THE ALIGNMENT BARS AND NUTS. THE DEALER WHO PERFORMED THE REPAIR WAS GOLDSTEIN CHRYSLER JEEP DODGE RAM (968 NEW LOUDON RD, LATHAM, NY 12110, (518) 785-4156). WHILE THE VEHICLE WAS RECEIVING AN ALIGNMENT FROM AN INDEPENDENT MECHANIC, THE WELDING REPAIR WAS DISCOVERED. THE CONTACT CALLED THE DEALER BACK AND WAS INFORMED THAT THEY HAD TO WAIT FOR ANOTHER RECALL FOR THE FULL REPAIR. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER STATED THAT THEY WOULD NOT APPROVE ANY MORE REPAIRS AND TRANSFERRED THE CONTACT TO NHTSA. THE CONTACT WAS CONCERNED THAT IF ANOTHER ALIGNMENT WAS NEEDED, IT WOULD BE HAMPERED BY THE PARTS BEING WELDED. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235037July 26, 2019
STEERING, SUSPENSION
HAD THE RAM 3500 RECAL CORRECTED WITH A SPOT WELD AT THE DON FRANKLIN SOMERSET KENTUCKY DEALER. IT MAY BE APPROVED NHTSA BUT ACCORDING TO DOT OFFICERS IT IS AN ILLEGAL FIX. STATED THAT IT ISNT APPROVEC BY THE FMCSA. IF I AM SHUT DOWN DUE TO TNIS SPOT WELD, I WILL LOOSE REVENUE IN THE THOUSANDS. IF THERE IS A PERMENENT FIX IT NEEDS TO BE DONE ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231734July 14, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
JUNE 26TH 2019 MY TRUCK FELT LIKE IT SHIFTED INTO 4WD ON ITS OWN, LATER THAT DAY I LOST ABS, TRACTION CONTROL AND CRUISE CONTROL. IT WENT TO THE DEALERSHIP WHERE IT TOOK 3 DAYS TO DIAGNOSE. WAS INFORMED THAT ABS PUMP AND ABS CONTROL MODULE NEED TO BE REPLACED AND THE PART IS NOT CURRENTLY AVAILABLE. FURTHER RESEARCH OF INTERNET FORUMS SHOWS THIS IS A KNOWN PROBLEM AND DOES NOT APPEAR TO BE ADDRESSED PROPERLY. I AM STILL WAITING FOR MY TRUCK TO BE REPAIRED AND THERE IS A WARRANTY ON IT. DEALERSHIP ALLOWED ME TO PICKUP THE TRUCK WITHOUT THE REPAIR AND DID NOT PROVIDE RECEIPTS OR WORK ORDERS BECAUSE I DID NOT HAVE ANY OTHER TRANSPORTATION. IN HEAVY RAIN THE TRUCK HAS BECOME QUITE DANGEROUS TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230325July 9, 2019
SUSPENSION
I TOOK MY 2017 RAM 2500 INTO THE LOCAL DEALER, URSE DODGE, FOR A DRAGLINK RECALL. RAM'S REPAIR FOR DRAGLINK RECALL WAS TO WELD JAM NUTS. THE WELDING OF THE JAM NUTS COMPLETELY DISABLED THE FUNCTIONALITY OF THE LINK FOR PURPOSES OF PROPER ALIGNMENT TO THE TRUCK. I HAVE TALKED TO RAM CUSTOMER CARE AND THE LOCAL DEALER URSE DODGE, BOTH URSE AND RAM CUSTOMER SERVICE CLAIM THAT WELDING THE IS THE RECALL REPAIR AS OF NOW. NOWHERE CAN I FIND ANY STATEMENTS OF A FINAL AND PERMANENT REPAIR COMING. I NOTICED TIRE WEAR ON MY TIRES AND TOOK THE TRUCK FOR AN ALIGNMENT TO NTB IN BRIDGEPORT WV. (I HAVE HAD MY TRUCK ALIGNED THERE ABOUT EVERY 5000 MILES FOR THE LAST YEAR, OR APPROXIMATELY 6 TIMES IN THE LAST YEAR. TRUCK CURRENTLY HAS 67,000 MILES ON IT.) ON THIS OCCASION MY TRUCK WAS OUT OF ALIGNMENT BUT NTB COULD NOT ADJUST IT BECAUSE URSE DODGE HAD WELDED THE JAM NUTS. I CALLED URSE, AND THEY MADE ME AN APPOINTMENT TO CHECK MY ALIGNMENT. ON MONDAY 7-1-2019 THE MECHANIC AT URSE DODGE CUT THE WELDS FROM THE JAM NUTS USING A DIE GRINDER, CUTTING TOOL, ALIGNED MY TRUCK, AND THEN TIGHTENED THE NUTS WITHOUT RE-WELDING THEM. THIS IN EFFECT "UN-REPAIRED" MY RECALL. MY CONCERN IS, 1. THE ORIGINAL WELDING AND THE HEAT AND OTHER REACTIONS TO THE JAM NUTS HAVE WEAKENED AND STRESSED THE METAL IN BOTH THE JAM NUTS AND THE ADJUSTING SLEEVE THE NUTS WERE WELDED TO. 2. THE CUTTING AND REMOVING THE WELD, WITH THE HEAT AND THE PHYSICAL DAMAGE INVOLVED IN REMOVING THE WELD, HAS FURTHER WEAKENED AND STRESSED THE METAL. 3. THE DRAGLINK IS NOT ABLE TO PERFORM TO IT'S ORIGINAL ENGINEERED DESIGN WITH THIS WELDED FIX. 4. THIS "FIX" WILL COST CONSUMERS HUNDREDS OF THOUSANDS OF DOLLARS OVER TIME REPLACING NOT ONLY THESE ALTERED DRAGLINKS, BUT TIRES THAT WEAR BECAUSE OF THE INABILITY TO ADJUST THE ALIGNMENT TO SPECIFICATIONS. 5. THIS TEMPORARY REPAIR COMPROMISES THE SAFETY OF THESE VEHICLES. *BF *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221814June 21, 2019
STEERING
THE RECALL FOR FIXING THE DRAG LINK SEPARATION IS NOT SAFE. YOU DO NOT WELD STEERING COMPONENTS BECAUSE YOU CHANGE THE MOLECULAR STRUCTURE OF THE STEEL MAKING IT HARDER. INSTEAD OF BENDING, IT WILL SNAP. ALSO YOU CANNOT ADJUST TOE IN AND TOE OUT ANY LONGER. THIS IS CREATING A DANGEROUS AND AT BEST A POOR BAND AID FIX THAT IS MAKING A NEW POTENTIAL PROBLEM. CHRYSLER REFUSES TO REPLACE THE PART. NOW, EVERYTIME YOU MEED ALIGNMENTS, THE WELDS NEED KNOCKED OF AMD REWELDED, THUS ALTERING THE COMPONENT ONCE AGAIN. THIS SHOULD BE ILLEGAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219336June 11, 2019
STEERING
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING AT ANY SPEED, ATTEMPTING TO PARK THE VEHICLE, OR BACKING OUT OF A PARKED POSITION, THE STEERING LOST POWER. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DALLAS DODGE CHRYSLER JEEP RAM (214-327-9361, LOCATED AT 11550 LYNDON B JOHNSON FWY, DALLAS, TX 75238) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210733May 29, 2019
STEERING
I TOOK MY VEHICLE IN FOR SAFETY RECALL LATE MARCH OR EARLY APRIL. MY CA VEHICKE REGUSTEATION IS DYE 5/31/19. I TRIED TO RENEW ONLINE, BUT TOKD I CANNOT BECAUSE OF A VEHICLE SAFETY RECALL. I CHECKED ONLINE AND THERE IS ONE. IT IS 430 PM, AND THEY XANNOT WORK ON THE TRUCK UNTIL 5/31/19, I HAVE A JOB INTERVIEW AT 1130 AM PST, AND A VETERANS ADMINISTRATION APPT AT 1230 FOR PTSD, BUT IF I DONT GET THE TRUCK FIXED I WILL BE FINED FOR EXPIRED REGISTRATION IN CA. SO, MY CHOICES ARE, SKIP MY NECASSARY PTSD APPT WHEN I AM HAVING CHALLENGES, MISS MY INTERVIEW WHEN I AM UNEMPLOYED, OR GET HUGE FINES FOR EXPIRED REGISTRATION AN CAR INSURANCE CANCELLED. WHAT AM I SUPPOSED TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208635May 20, 2019
UNKNOWN OR OTHER
TL* THE CONTACT OWNED A 2017 RAM 2500. WHILE DRIVING 30 MPH AROUND A CORNER AND DOWN A MOUNTAIN, THE WHEELS OF THE VEHICLE STRUCK A ROCK AND THE VEHICLE CRASHED INTO A DITCH. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED HEAD, NECK, AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION (MRI). THE CONTACT'S DAUGHTER SUSTAINED A NECK INJURY AND SCRATCHES, WHICH REQUIRED MEDICAL ATTENTION. THREE OTHER CHILDREN WERE IN THE VEHICLE WHO SUSTAINED INJURIES AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT'S INSURANCE COMPANY TOWED THE VEHICLE AND DEEMED IT TOTALED. THE CONTACT CALLED STUTEVILLE CHRYSLER DODGE (3001 N BROADWAY ST, POTEAU, OK 74953, (918) 647-3183), BUT NO ASSISTANCE WAS PROVIDED. THE DEALER ASKED THE CONTACT TO BUY ANOTHER VEHICLE. THE CONTACT'S INSURANCE COMPANY CONTACTED THE MANUFACTURER. THE MANUFACTURER ADVISED THE CONTACT TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 40,845. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#11205409May 2, 2019
SEAT BELTS, SEATS
PASSENGER SITE WILL NOT ALARM (WARN DRIVER) AFTER THE VEHICLE HAD SOFTWARE UPDATE. THE DEALER IS UNABLE TO RESTORE THE PASSENGER ALERTING SYSTEM. SEE ALSO ODI 11185016. *DSY *DT *DT *TR *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196634April 16, 2019
STEERING
THE RECALL FOR FIXING THE DRAG LINK SEPARATION IS NOT SAFE. YOU DO NOT WELD ON STEERING COMPONENTS AS YOU CHANGE THE MOLECULAR STRUCTURE OF THE MATERIAL AND ALSO YOU CANNOT ADJUST TOE IN AND TOE OUT NO LONGER. THIS TO ME IS CREATING A DANGEROUS AND AT BEST A POOR BAND AID FIX THAT IS MAKING A NEW POTENTIAL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192152March 28, 2019
STEERING
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN OPEN RECALL REGARDING NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). BOB MOORE FORD (8948 S I-35 SERVICE RD, OKLAHOMA CITY, OK 73149) AND THE MANUFACTURER STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER ALSO STATED THAT THEY WOULD WELD THE DRAG LINK, WHICH THE CONTACT FELT WAS NOT A PROPER REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190224March 20, 2019
POWER TRAIN
HAVE HAD SAME TROUBLE 4 TIMES STARTING AT APRIL 2017 ABOUT EVERY 60 THOUSAND MILE THERE IS WATER IN FRONT DIFFERENTIAL NOW I HAVE BAD BEARINGS IN IT THIS IS THE FOURTH TIME NOW THEY ASKING 35$ TO REPLACE ALL THE BAD PARTS THAT COULD HAVE BEEN TAKEN CARE OF THE FIRST TIME BACK IN APRIL 2017 TRUCK WAS ONLY THREE MONTHS OLD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186728March 14, 2019
ELECTRICAL SYSTEM
EVIC ENGINE HOUR COUNTER RESET AROUND 37,XXX MILES ENGINE HOURS READ 323 IDLE 18 HOURS DRIVE HAPPENED AFTER SITTING OVER NIGHT START THE NEXT AM DASH FLICKERED ON AND OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185016March 8, 2019
SEAT BELTS, SEATS
VEHICLE WAS TAKE TO DEALERSHIP FOR MANUFACTURE'S RECALL OF THE PASSENGERS SEAT MODULE SOFTWARE UPDATED. BEFORE TAKING VEHICLE FOR THE SERVICE, ALL SEATS ALARM WHEN PASSENGER/S FAILED TO BUCKLE THEIR SAFETY RESTRAINTS, AFTER THE SOFTWARE UPDATE NONE OF THE SEAT WARNED DRIVER OF UNBUCKLED PASSENGER. RETURNED THE VEHICLE AND REPORTED FAULT, THE DEALERSHIP SAID THE VEHICLE WAS NOT EQUIPPED WITH THE ALARMING SYSTEM AND I WOULD NOT BE ALERTED OF BUCKLING FAILURES. FURTHER; FIAT CHRYSLER HAS INFORM ME VIA THE DEALER IS UNABLE TO REPAIR PROBLEM WORK ORDER 4230216/1 SEE ALSO ODI 11205409. *DSY *DT *BF *BF CONSUMER PLEASE REMEMBER, THE PASSENGER SIDE WARNING INDICATOR IS TOTALLY DEACTIVATED (DOESN'T WORK). THE PROCEDURE WAS UNEVENTFUL (DID NOT WORK), AS A RETIRED MAINTENANCE MAN I CAN AFFIRM. THE PROBLEM WITH MY VEHICLE HAS TO DO WITH CHRYSLER'S LACK OF TRAINED PERSONAL AND TELLING ALL CONCERNED THAT MY VEHICLE 'DOESN'T HAVE THAT OPTION'.*JB 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182778February 27, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING AT UNKNOWN SPEEDS, THE BRAKE PEDAL WAS APPLIED; HOWEVER, THE VEHICLE CONTINUED TO COAST. ADDITIONALLY, THE CONTACT STATED THAT THE FREEWHEEL FEATURE WAS UNSAFE AND DESTROYED THE BRAKES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TWO LOCAL DEALERS: HUNTINGTON RAM (5080 JERICHO TPKE, COMMACK, NY 11725, (631) 993-3300) AND BROWN'S JEEP CHRYSLER DODGE (483 NY-112, EAST PATCHOGUE, NY 11772, (888) 615-2184) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 2,470. *JS THE CONSUMSER STATED THE VEHICLE WAS NOT EQUIPPED WITH THE NECESSARY ENGINE BREAKING FEATUERS. *JS *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180084February 14, 2019
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:TAILGATE
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING APPROXIMATELY 50 MPH, THE DOOR LOCKS FELL INTO THE DOOR AND THE TAILGATE OPENED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO MASSEY YARDLEY JEEP CHRYSLER DODGE RAM (954-327-4000, LOCATED AT 777 NORTH STATE ROAD 7, PLANTATION, FL 33317) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179794February 13, 2019
ELECTRICAL SYSTEM, SEAT BELTS
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT TOOK THE VEHICLE TO MILTON RUBEN CHRYSLER DODGE JEEP RAM (3508 WASHINGTON RD, AUGUSTA, GA 30907, (888) 885-0415) TO HAVE THE OCCUPATIONAL RESTRICTION CONTROL MODULE REPAIRED AFTER RECEIVING A LETTER FROM THE MANUFACTURER. THE DEALER PERFORMED A REPROGRAM UPDATE, WHICH CAUSED THE SEAT BELT ALERT NOT TO FUNCTION WHEN THEY WERE UNBUCKLED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE UPDATE WAS PERFORMED AGAIN. THE DEALER INFORMED THE CONTACT THAT THE SEAT BELT ALERT WOULD NOT OPERATE BECAUSE THE VEHICLE NEVER HAD A SEAT BELT ALERT FEATURE. THE CONTACT STATED THAT THE FAILURE PERSISTED AND HE WAS WONDERING IF OTHER SAFETY COMPONENTS WOULD MALFUNCTION. THE MANUFACTURER WAS CONTACTED AND CONFIRMED WHAT THE DEALER STATED. THE FAILURE MILEAGE WAS 20,954. *TT CONSUMER STATED BOTH ATTEMPTS TO REPAIR THE SELT BELT PROBLEM FAILED. DASHBOARD ICON OR CAB CHIME (ALARM) DOES NOT GIVE A WARNING SIGN. CONSUMER CONTACTED THE MANUFACTURER.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179945February 13, 2019
STEERING
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING 70 MPH, THE STEERING WHEEL PULLED TO THE LEFT AND THE CONTACT LOST STEERING CONTROL. THE VEHICLE WAS PULLED OVER AND TOWED TO THE CONTACT'S HOME. THE DEALER WAS NOT NOTIFIED. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 17,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176334February 11, 2019
STEERING
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING AT ANY SPEED, THE STEERING LOST POWER AND WAS DIFFICULT TO TURN. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174394February 5, 2019
SUSPENSION
DURING A RECALL SERVICE OF MY RAM TRUCK AT LOCAL DEALERSHIP I WAS TOLD THAT THE FRONT RIGHT TIRE SHOWED EXCESSIVE WEAR ON THE OUTER LAYER. BOUGHT, AND GOT 4 NEW TIRES INSTALLED. GOT ALIGNMENT. TRUCK LEANS NOTICEABLE TO THE FRONT RIGHT. ALIGNMENT PERSON TOLD THAT TRUCK HAS A SUSPENSION PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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