Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11535553July 31, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Abs and traction control lights going off and on . Had pump and control module replaced april 2022.Now it showing same problem 9000 miles later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535322July 30, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The ABS module in our 2500 Cummins has been serviced multiple times since purchasing and is still throwing service codes. We have a child and need to be sure that this module is working properly. We know this module has been recalled in the 2019-2022 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534489July 26, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, POWER TRAIN
ABS, Traction control light came on. Shut down 4wd, parking assist, cruise control. Trucks not braking evenly. Feels like differential is locked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534572July 26, 2023
SERVICE BRAKES
Vehicles ABS and Traction Control lights randomly turn on and off. This has been happening for about three months now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534576July 26, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
While driving the light and warning signal for the ABS Brakes and Traction Control go on and off intermittently. Another indicator comes on that says the ABS brakes need servicing. This can happen at almost anytime. If on the highway with cruise control on and the lights come on the cruise drops out and the vehicle slows quickly, hopefully no one has run into the back of the truck, because it happened at 65 mph on Monday. I had the codes checked and it says the pump motor for the ABS is at fault, stored code DTC C0020-01. The ABS pump assembly had to be ordered on March 10, 2020 and was replaced under warranty once already on March 25, 2020, 16015 miles for the same thing, and the part had to be ordered. The vehicle now has 20360 miles on it and it is my understanding that the part is on backorder for quite some time. There must be a problem with the part or they would be in stock at least so it can be ordered. This is a safety concern of mine being the brakes may not work properly and when it shuts off at highway speed with the cruise on, there could be an accident due to the vehicle slowing fairly quick. I would like to be able to drive the truck safely. This truck is unsafe to drive now and it is not covered by warranty. Needs to be a recall, manufacturer needs to look into this situation and fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533769July 22, 2023
SERVICE BRAKES
ABS module and, hydraulic control unit bad at 36,500 miles on vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533503July 20, 2023
SERVICE BRAKES
ABS / electric brake assist turns off and on randomly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533140July 19, 2023
SERVICE BRAKES
I took my 2017 Ram 2500 to my local dodge dealer because my service ABS light has come on. After paying 150.00 for a diagnostic test, they concluded that 2 ABS parts needed to be replaced. My ABS does not work and the parts are backlogged in the supply chain. They said the soonest they could fix it is possibly Jan 2024! On top of the 2000.00 they wanted to charge me. Isn’t this a safety issue and shouldn’t this be a recall?(the service center lasdy actually admitted to me that the current abs sensors are not good and the reason why it is taking so long to get the parts in is due to a lot of people having the same issue. I haul, tow and use my truck alot and I just can’t believe that this isn’t a recall due to safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532962July 18, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37,XXX miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. This is a known issue on 2017 Ram 2500 trucks and something must be done about it. My vehicle is not braking safely and I fear to drive the vehicle at this time. Furthermore, our life circumstances require me to often pull a trailer, for which I am unable and uncomfortable with doing at this time. Please help. Dealership is reporting that this could be up to an $1800 or more repair for me to pay, out of pocket, which is unethical. This issue was originally repaired under warranty and persists. Furthermore, class action lawsuits have been filed over this issue, and investigations have been launched over this issue. Please help, thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532739July 17, 2023
SERVICE BRAKES
2020 - Started experiencing antilock brake light going on/off. May 2020 - Took to Dealer at 13,179 miles. Dealer replaced anti lock brake control under warranty. November 2022 - Took to Dealer at 29,404 miles with same issues that occurred in 2020. Replaced ABS module but issue was not resolved. Dealer said truck needs Hydraulic ABS pump which they do not have. Search of Internet determined that my experience is similar to other owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532657July 17, 2023
SERVICE BRAKES
Faulty part ABS/ traction control system. These parts have previously failed and been replaced two times over the past 3 years and I am having the same problem again. I was told by the dealer that parts are unavailable and offered no alternatives other than continue driving the truck as is, with a faulty brake system until the part is re-designed and made available again. As the truck is now out of warranty and the timeframe of first replacement is beyond one year, the cost of this repair will now be out of pocket. I am currently across the country trailering a fifth wheel RV along with my family with no other option than to try and make it home with a faulty brake system, obviously putting the lives of my family at risk, then possibly wait months for the part to become available. Apparently this is a known problem with this year and model truck yet NHTSA has not mandated a safety recall? I respectfully request to make a formal complaint and would appreciate A PERSONALIZED RESPONSE explaining how this is possible and what steps are being taken to remedy a situation where drivers are forced to drive vehicles with known faults in brake systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532491July 15, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle set code C0020-01 ABS Control Module/ Hydraulic Control Unit failure. ABS system, Traction Control and cruise control does not work. Parts unavailable to fix issue leaving me with the choice or parking the vehicle or driving and u safe vehicle. This should have been a recall and Ram is doing nothing about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531825July 12, 2023
SERVICE BRAKES
ABS dash light illuminated. "Service Electronic Braking System" message. ABS, Traction Control, and Cruise Control disabled, while driving. Repair shop indicates faulty ABS Module/Control Unit. This part is widely known to be faulty on this year/make/model. Part also extremely backordered and not available for replacement or repair. The replacement part has been redesigned/updated - yet no recall issued for known faulty part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530771July 6, 2023
SERVICE BRAKES
ABS and Traction control will randomly shut off while driving, increasing the chances of a crash. Additionally, when this happens, cruise control also shuts off abruptly, causing the vehicle to slow suddenly. This has happened hundreds of times, more often when the roads are wet or when it's raining.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530381July 5, 2023
SERVICE BRAKES
ABS Light goes on and off, Traction Control/ABS/Cruise control do not function when the light is on. Dealer diagnosed it as an ABS Module and ABS Hydraulic Control Unit needing replacement. Parts have been backordered for at least 8 months, this makes my truck unsafe to operate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530001July 2, 2023
SERVICE BRAKES
Having the reported issue with the ABS system where the warning lights will come on and turn off cruise control as well. I pull a 5th wheel travel trailer for work and I rely on these brakes more than most.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528656June 24, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
My truck’s ABS warning light goes on and off repeatedly when I am driving. When the light comes on, my cruise control is not available. My traction control also does not work. The mechanic says the ABS module needs to be replaced but the part is unavailable. I have called multiple dealers across the country and cannot find one. Apparently this is a widespread problem with this vehicle… We have been researching it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528530June 23, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
2017 RAM 2500 has known issue with Antilock Brake Unit Hydraulic Controller - This prevents brakes from operating correctly and traction control / speed control is disabled - Confirmed diagnosis with dealer - Vehicle has current Mopar Vehicle Protection (service plan) but part is unavailable to be ordered - RAM dealer stated vehicle does not pass state safety inspection. RAM Care case submitted. No accidents and 40k miles. This component failure can result in unsafe conditions while driving due to loss of control while stopping or in slippery conditions. Constant alert and lack of speed control can lead to driver fatigue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528367June 22, 2023
SERVICE BRAKES
ABS and Traction control lights on constantly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528163June 21, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Service Electronic brakes and service abs system along with abs light, traction control light and cruise control wont work. First issue happened at 36,000 miles covered under warranty. Vehicle now has 53,000 miles and same issue is back. Vehicle could have brakes abs system fail and cause a wreck. OEM parts are on a long wait list. After reading hours of reports online of many other vehicles and people experiencing same issues Ram needs to issue a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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