Ram 2500 Complaints (2014)

344 consumer complaints on file.

#10747152August 8, 2015
FUEL/PROPULSION SYSTEM
WHEN I START FROM A DEAD STOP OR WHEN PULLING OUT IN TRAFFIC AND HAVE TO LET OFF THE ACCELERATOR AND THEN IMMEDIATELY ACCELERATE AGAIN. THE ENGINE WILL STALL ALMOST TO THE POINT THAT THE TRUCK STOPS. IT HAS STALLED TO THE POINT THAT ON COMING TRAFFIC HAS HAD TO STOP OR HIT ME. I HAVE TAKEN IT TO THE DEALERSHIP, THEY KEPT IT SEVERAL DAYS. AND THEY SAID THE ENGINEERS AT CHRYSLER SAID NOTHING IS WRONG WITH IT. BUT THE SERVICE TECH RODE AROUND TOWN WITH ME WANTING TO SEE WHAT WAS GOING ON. IT DONE IT EVERY TIME, HE TOLD ME THAT HE HAD NEVER SEEN OR HEARD OF THAT. AND THAT THE STALL WAS EXTREMELY DANGEROUS AND HE COULDN'T SEE WHY THE ENGINEERS AT CHRYSLER WOULDN'T TRY TO AT LEAST COME DOWN AND TAKE A LOOK FOR THEMSELVES. HE SAID THAT THE PROBLEM WOULD GET SOMEONE HURT OR EVEN KILLED. I WENT AS FAR AS TO TALK TO A CUMMINGS SPECIALIST WITH CUMMINGS AND HE TOLD ME THE COMPUTER IN THE TRUCK WAS BAD, AND IF THEY WOULD REPLACE IT, THAT THE PROBLEM WOULD GO AWAY. I TALKED TO THE SERVICE DEPT AT THE DEALERSHIP AND TOLD THEM. THEY RELAYED THE INFO TO THEIR ENGINEERS AND THEY SAID IF I WANTED TO BUY A NEW COMPUTER FOR MY TRUCK THEY WOULD SALE ME ONE. BUT THEY COULD NOT FIND ANY REASON TO REPLACE IT AND THAT THE STALL WAS A BOGUS CLAIM AND IF I DIDN'T LIKE THE WAY MY TRUCK ACTED , THEN I NEEDED TO BUY ANOTHER ONE. REALLY PISSED ME OFF. SO I DID GO AND PICK ANOTHER TRUCK BECAUSE OF THIS. AND WHEN IT CAME DOWN TO THE FINAL PRICE, THE DEALERSHIP WAS GOING TO CHARGE ME $3000 FOR A NEW COMPUTER. THEY SAID IT WOULD NEED TO BE REPLACED. SO A TRUCK WITH LESS THAN 10K ON IT AND A FULL WARRANTY MEANS NOTHING TO THEM. SO I STILL HAVE THE TRUCK AND IT STILL HAS THE SAME STALL AND IT HAS ALMOST CAUSE ME TO GET HIT AT LEAST 5-6 TIMES A WEEK. IT HAS GOTTEN TO THE POINT THAT I ANTICIPATE IT AND CAN KEEP OUT OF TRAFFIC. MOST OF THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745593August 1, 2015
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SERVICE AIRBAG SYSTEM LIGHT COMES ON CONSTANTLY. I HAVE TAKEN IT TO THE DEALER AND THEY CANNOT FIND AN ISSUE. IT IS NOT ONLY ANNOYING, BUT FLAT OUT SCARES ME TO THINK THAT THE AIRBAGS COULD INADVERTENTLY DEPLOY, OR FAIL WHEN NEEDED. THERE IS NO RECALL ON THE VEHICLE, NOR CAN THE DEALER MAKE HEADS OR TAILS OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745121July 30, 2015
FUEL/PROPULSION SYSTEM
WHILE ACCELERATING FROM A STOP OR DRIVING AT SLOWER SPEEDS, RELEASING AND THEN RE APPLYING THE ACCELERATOR, THERE IS A FEW SECOND DELAY BEFORE THE ENGINE WILL RESPOND. ITS NOT USUALLY A BIG DEAL BUT IF THERE COMES A TIME WHEN QUICK THINKING AND A HEAVY FOOT CAN GET YOU OUT OF A BIND, IT WONT HAPPEN. THE "DEAD PEDAL" DELAY IS UGLY AND HAS POTENTIAL TO CAUSE PROBLEMS FOR DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743275July 24, 2015
ELECTRICAL SYSTEM
THE IGNITION MODULE ON BOTH OF MY FOREMAN'S VEHICLES HAVE GONE OUT AROUND THE SAME TIME PERIOD. ONE OF THEM WAS LEFT STRANDED FOR TWO HOURS IN 110 DEGREE WEATHER AS THE TRUCK FAILED TO START. BOTH TRUCKS WERE AROUND 50,000 MILES AND WERE PAST THEIR FACTORY WARRANTY FOR PARTS. BOTH OF THESE TRUCKS WERE PURCHASED NEW IN APRIL OF 2014. I BELIEVE THIS IS MORE THAN COINCIDENCE. THESE REPAIRS ARE GOING TO COST MY COMPANY THOUSANDS OF DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734477July 16, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2014 DODGE RAM 2500. WHILE DRIVING 70 MPH, THE PASSENGER SIDE SEAT BELT UNLATCHED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. UPDATED 09/21/15*LJ UPDATED 11/27/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724570June 10, 2015
POWER TRAIN, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHEN ACCELERATING THEN LETTING OFF ACCELERATOR FOR A BRIEF MOMENT THEN TRYING TO RE-ACCELERATE THERE IS NO RESPONSE / DEAD PEDAL DELAY FOR 2 SECONDS THEN THE TRUCK WILL ACCELERATE. VERY DANGEROUS IN TRAFFIC SITUATIONS. DEALER IS AWARE OF PROBLEM AND CAN DUPLICATE ALL THE TIME. NO SOLUTION AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717863May 21, 2015
POWER TRAIN
THIS IS REGARDING THE 6.7L CUMMINS ENGINE. THROTTLE LAG FROM A DEAD STOP SUCH AS MERGING INTO TRAFFIC OR CROSSING A ROAD IS DANGEROUS. THIS LAG COULD VERY WELL CAUSE ME TO GET REAR ENDED OR BROAD SIDED. THERE IS ALSO VERY SIGNIFICANT LAG AFTER THE GAS PEDAL HAS BEEN RELEASED AND THEN PRESSED ONCE AGAIN. AN EXAMPLE IS WHEN SLOWING DOWN WHEN APPROACHING A SLOWER CAR AND THEN CHANGING LANES AND PRESSING AND ACCELERATING TO GO AROUND THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716085May 12, 2015
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
I WAS IN A LEFT TURN LANE WAITING FOR ONCOMING TRAFFIC TO PASS BEFORE COMMITING TO MY TURN AT A STOP. I GRADUALLY DEPRESSED THE ACCELERATOR TO MAKE THE LEFT TURN. THE TRUCK ROLLED FORWARD AT A RATE OF ABOUT 1MPH. WITH ONCOMING TRAFFIC APPROACHING, I THEN FULLY DEPRESSED THE ACCELERATOR PEDAL WITH NO RESULTS. THERE WAS NO CHANGE IN RPM, NO CHANGE IN ACCELERATION, OR SPEED FOR AN ESTIMATED 3 SECONDS. THE TRUCK THEN SLOWLY ACCELERATED AND I NARROWLY MISSED BEING T-BONED BY ONCOMING TRAFFIC. THIS UNSAFE CONDITION WILL ALSO HAPPEN DURING HIGHWAY SPEEDS AFTER RETURNING THE PEDAL TO THE IDLE POSITION AND THEN ACCELERATING TO PASS TRAFFIC OR ENTER ANOTHER LANE. I HAVE LOST 10-20MPH AT HIGHWAY SPEEDS WITH MY FOOT FULLY DEPRESSING THE PEDAL. THERE SEEMS TO BE A TOTAL DISCONNECT AT TIMES BETWEEN THE ACCELERATOR PEDAL POSITION AND ENGINE RPM'S/POWER. I WOULD ESTIMATE THE OCCURRENCE OF THIS ISSUE AT 10-15% OF ACCELERATOR INPUTS. THE TRUCK NOW HAS JUST OVER 9,000 MILES AND THIS HAS HAPPENED NUMEROUS TIMES, SOME NEARLY CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712145April 22, 2015
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, SUSPENSION, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 DODGE RAM 2500. WHILE DRIVING AT VARIOUS SPEEDS WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED TO DEACTIVATE THE CRUISE CONTROL. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE BRAKE PEDAL SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT A LOAD NOISE WAS PRESENT COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE TRACK ARM ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706673April 20, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
3RD BRAKE LIGHT SEAL LEAKS WATER DURING RAIN THAT LEAKS INTO REAR CAB UNDER HEADLINER, DOWN SIDES OF INTERIOR WALL, AND ONTO FLOOR AND POOLS ON FLOOR AND UNDER REAR SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706372April 17, 2015
POWER TRAIN
I BOUGHT A 2014 RAM 2500 IN NOVEMBER OF 2014 WHEN I WENT TO PICK UP THE TRUCK THERE WAS A 2 DAY DELAY BECAUSE OF A BROKEN LOCK ON THE RAM BOX A FEW WEEKS LATER AFTER GETTING LOTS OF RAIN INSIDE THE RAM BOX IT WAS IN THE REPAIR SHOP TO GET ONE SIDE ADJUSTED AND ONE SIDE REPLACED. NEXT IT WENT TO AN AUTO BODY SHOP TO FIX THE PAINT AFTER IT WAS DAMAGED FROM THE REPAIR. AFTER THE FIRST CAR WASH WE HAD TO HAVE A STICKER MADE THAT CAME OFF BECAUSE IT WAS NOT A RAM PART BUT PUT ON BY A DEALER WHERE THE TRUCK CAME FROM. A COUPLE WEEKS GOES BY TO HAVE THE CRUISE CONTROL BUTTON FAIL SO BACK IN THE SHOP FOR A NEW SWITCH. JUST WHEN I THOUGHT ALL WAS GOOD. LAST WEEK I WAS DRIVING AT A SLOW RATE OF SPEED UP A GRAVEL DRIVEWAY AND THE TRUCK BEGAN TO JUMP VIOLENTLY AND MADE A CRAZY LOUD NOISE AFTER HAVING IT TOWED TO THE DEALER THEY FOUND THE TRANSMISSION MOD FAILED AND CAUSED FIRST GEAR TO BLOW OUT. IT IS NOW SITTING AT THE DEALERSHIP WAITING TO HAVE A NEW TRANSMISSION PUT IN IT AT ONLY 2000 MILES. NEEDLESS TO SAY I HAVE NO FAITH LEFT IN THIS TRUCK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704942April 10, 2015
SUSPENSION
BOUGHT A NEW RAM 2500 4X4. AFTER I BOUGHT THE TRUCK I NOTICE THE TRUCK LEANED TO THE RIGHT. TOOK IT BACK TO THE DEALERSHIP 7 DIFFERENT TIMES. TRUCK IS STILL NOT FIXED AND THE DEALER SAID THE THAT IS NORMAL. THAT IS [XXX]. PAY $50000.00 FOR A TRUCK AND NO ONE WILL FIX THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703940April 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 DODGE RAM 2500. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CAUGHT FIRE WHICH INITIATED UNDER THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE OUT ON THE VEHICLE. THE VEHICLE WAS DESTROYED AND TOWED AWAY. THE CAUSE OF THE FIRE WAS UNKNOWN. PRIOR TO THE FAILURE, THE VEHICLE DISPLAYED AN ERROR MESSAGE STATING TO CHECK THE FUEL SYSTEM. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693403March 10, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
2500 HD OUTDOOR EDITION, 2014. I PURCHASED THIS TRUCK WITH 7 MILES. AT 371 MILES THE BRAKE SENSORS WERE STAYING ENGAGED AND I HAD A THICK LAYER OF BRAKE DUST COATING THE RIMS AND BURNING BRAKES. THE PASS. SIDE DASH WAS FALLING APART AND THE CARPET WAS SHREDDING ON THAT SIDE ALSO. THEY ADJUSTED THE SENSORS TO READ THE SAME PRESSURES INSIDE AND OUTSIDE OF THE BRAKE DRUM. RESET AND REPROGRAMMED MANY COMPUTER SENSORS. THEN MY KEY FOB QUIT WORKING, REAR SLIDING WINDOW AND TIRE MONITOR SYSTEMS ALL STOPPED WHILE I WAS TRAVELING THE MOUNTAIN PASS AT 75 MPH. FROM SEPT, 14, 14, WHEN I UNLOCK THE TRUCK WITH THE KEY EVERY ALARM GOES OFF AND WILL NOT SHUT OFF UNTIL I START THE TRUCK. I COULD NOT GET THE DEALERSHIP TO ORDER MY PARTS OR FIX MY TRUCK SO, IN JANUARY I GOT AN ABS RECALL AT THIS POINT I CALLED CHRYSLER CORP AND FILED A CONSUMER COMPLAINT WITH THEIR REPAIR TEAM. THEY CONTACTED THE DEALERSHIP WITH MY CONCERNS. SINCE, THEY HAVE CHANGED/RESET ALMOST EVERY SENSOR IN THIS VEHICLE. FROM THE NAVIGATION SYSTEM, THE RADIO SYSTEM, THEY ABS ETC. KEY FOB BAD STILL, (3FIXES). COMPUTER STILL MALFUNCTIONING BADLY (6TH, FIX). THE LOCKING UNIT WENT OUT OF THE SIDEBOX TOOLBOXES, THE DRIVER DOOR CONTROL PANEL WENT OUT. ODOMETER READS OUT AT 12 MILES OVER FOR EVERY 28 TRAVELED. I HAVE DOCUMENTATION AND RECORDS FOR 7100 MILES, ODOMETER READS OVER 12,000. CHRYSLER CORP. HAS BEEN INVOLVED SINCE JAN 2015 BUT REFUSE TO ALLOW ME TO SPEAK WITH ANYONE WITH AUTHORITY TO DISCUSS LEMON LAWS. SAY NO SUCH DEPARTMENT EXISTS. IT GOES BACK IN MON. 2-16-15 FOR YET ANOTHER ROUND OF REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691108February 27, 2015
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 DODGE RAM 2500. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE PARTS NEEDED FOR REPAIR WERE UNAVAILABLE. WHILE WAITING AT A TRAFFIC LIGHT, FUEL FUMES EMITTED INTO THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690870February 26, 2015
POWER TRAIN
THERE WAS NO ACCIDENT THANKFULLY. I TOOK MY TRUCK TO A DEALERSHIP BECAUSE IT WAS SHIFTING HARD. I TOOK IT IN TWICE AND BOTH TIMES THE DEALERSHIPS WOULDN'T EVEN LOOK AT IT. THEY PLUGED IT IN TO THEIR COMPUTERS AND TOLD ME IT NEEDED AN UPDATE. FINALLY ONE DAY I RAISED CANE ABOUT IT AND THEY KEPT IT AND FOUND THAT THE TORQUE CONVERTER WAS BAD. THEY REPLACED IT AND THE PUMP IN THE TRANSMISSION. THAT TOOK TWO WEEKS. I DROVE IT 5 DAYS AFTER THAT AND THE TRUCK GOT STUCK IN FIRST GEAR AND THEN NATURAL AND WOULD NOT MOVE. I TOOK IT BACK AND THEY REPLACED THE PUMP AGAIN. THEY TEST DROVE IT AND IT THREW A BEARING IN THE TRANSMISSION. NOW THEY HAVE HAD IT FOR A MONTH AND IT IS STILL NOT FIXED AND THEY REFUSE TO PUT A NEW TRANSMISSION IN IT. I ONLY HAVE 27000 MILE ON IT NOW. IT IS A NEW 70,000$ TRUCK WITH A HALF WAY REBUILT TRANSMISSION. AND I STILL DO NOT HAVE MY TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690501February 25, 2015
FUEL/PROPULSION SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
WHILE TOWING A TRAVEL TRAILER, ACCELERATOR WAS APPLIED TO ALLOW ME TO PASS SOME SLOW SEMI'S. THERE WAS NO RESPONSE FROM THE ACCELERATOR AS I HELD IT DOWN FOR ABOUT 10 SECONDS. EXHAUST BRAKE ENGAGED!! IT WASNT EVEN ON!! HOWEVER, I HAD THE CRUISE CONTROL ON BUT NOT ENGAGED. I QUICKLY ENGAGED THE RESUME FEATURE AND USED THE ACCELERATE FUNCTION OF THE CRUISE CONTROL TO SPEED UP TO AVOID AN ACCIDENT. THIS HAS HAPPENED ON MULTIPLE OCCASIONS BUT THIS BY FAR THE SCARIEST. ALSO THE EXHAUST BRAKE ENGAGES WHEN NOT EVEN ON AT RANDOM COASTING TIMES WHEN NOT HAULING ANYTHING. IT IS VERY DANGEROUS TO NOT BE ABLE TO CONTROL A BIG TRUCK DUE TO THESE GLITCHES. ALSO TWO OF THESE FIRESTONE TIRES HAVE WORN BALD AT 18000 MILES. ACCELERATOR HAS NO RESPONSE WHEN A QUICK STOP AND GO TRANSITION IS APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690317February 24, 2015
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL*THE CONTACT OWNS A 2014 DODGE RAM 2500. THE CONTACT STATED THAT THE REAR TIRES HAD A REQUIRED PRESSURE OF 80 PSI, AND THE FRONT TIRES REQUIRED A PRESSURE OF 65 PSI DESIGNED SPECIFICALLY FOR HAULING. HOWEVER, THE VEHICLE WAS NOT USED FOR HAULING AT ALL TIMES. THE CONTACT STATED THAT WHEN THE VEHICLE WAS NOT USED FOR HAULING, THE OVER INFLATED TIRES BOUNCE, CAUSING THE TIRE MONITORING SYSTEM TO ILLUMINATE. THE MANUFACTURER ADVISED THAT THE TIRE PRESSURE WAS UNABLE TO BE ALTERED SINCE THAT WAS HOW THE VEHICLE WAS DESIGNED. THEREFORE, THE DEALER WAS UNABLE TO CORRECT THE TIRE PRESSURES. THE FAILURE MILEAGE WAS 1,000. THE VIN WAS NOT AVAILABLE. ## VIN FAILED ## DODGE RAM 25000 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690079February 23, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2014 DODGE RAM 2500. THE CONTACT STATED THAT THE AIR CONDITIONING SYSTEM EMITTED A LOUD ABNORMAL NOISE AND FAILED TO ACTIVATE. THE FAILURE OCCURRED ON A DAILY BASIS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DIVERTER BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690136February 23, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 DODGE RAM 2500. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE OCCASIONS WHERE IT WAS DIAGNOSED THAT THE COMPUTER SOFTWARE NEEDED TO BE UPDATED. THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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