Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11596557June 25, 2024
SERVICE BRAKES
In August 2021 ABS brake light is on and on 8-26-2021 I paid Approximately $1000 to have the master cylinder replaced to correct the problem. In early 2023 the problem returned intermittently. I made appointment with Goofy's brake service. When I took the truck to Goofy's appointment they determined that the problem required a Dealer service department. Made appointment with Dealer for 09/29/23. Mileage was 82,851. Dealer determined that I needed the master cylinder replaced again. Problem was that they could not obtain the necessary repair part as the part was being redesigned due to frequent failure. I was not going to be covered by warrant as it was now over 2 years since the know defect master cylinder had been replaced. They were going to call me when the newly designed part was avail. Coat was going to be around $1000 again. It is now 6-25-2024. problem is still intermittent; Dealer has never called me for part replacement. Vehicle has over 88,000 mile now. When this error message occurs, I cannot use Cruise control. I am forced to drive with a known braking problem, and I must pay to replace part I have already paid to have replaced. If and when the improved part becomes available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596447June 25, 2024
SERVICE BRAKES
Truck is flashing on and off the ABS light flashes on and off constantly turning off cruise control. Found code for problem C0020-01 ABS pump motor control - general electrical failure. This poses a danger when driving for ABS system to sporadically fail while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595985June 23, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Brake error and traction control error on dash. It is available for inspection. Not sure if it is safe but we have not options. This started several years ago. We have looked at ordering parts and tried to make appointment at dealer but parts were out of stock. We have not ever taken it in to the dealer as this happened literally 2 weeks after our warranty expired. No one has inspected it. There were not any other warnings prior and the vehicle seems to function but it is annoying driving it as the warning goes off all the time. I know they recently recalled newer Dodge Rams for this same type of issue but seem to be refusing to recall the older models for those of us that have been waiting and hoping nothing safety wise happens. It is a well knows issue and there are class action suits in other states.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595478June 20, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595340June 19, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
The “service antilock brake system” code is appearing for the 4th time. I only have 64k miles on this truck. The CDJR dealer in Angleton, Tx has replaced the module and pump 3 times. Now it’s back. I’m sure it’ll all need replacing, again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594705June 17, 2024
SERVICE BRAKES
Service ABS and service electric braking system lights intermittently present. When lights are on ABS and cruise control are inop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594657June 16, 2024
SERVICE BRAKES
Information screen on vehicle said "Service Anti Lock Braking System" the traction control and abs light come on and go out. The brakes seem to work fine. This started about May 20th of 2024 one time. This now June 16 2024 and it is happening very frequently. I have read that this is a common problem with this year and model truck. The vehicle hasn't been inspected at this date of writing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594158June 13, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Continue to get Service ABS and Service Electronic Braking System warning lights. ABS does not work when warning lights are on returns to normal when warning is off. no other detected issues with the braking system. It is displaying code: C0020-01
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594180June 13, 2024
SERVICE BRAKES
ABS lights come on randomly and my cruise control and ABS fail while they are on. Dodge will not sell me the part to fix the issue even though it’s been a well known issue and even has a class action lawsuit filed. Part number they are regulating is 68347098AB. This is a major safe concern as my truck slid off the road this winter when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593825June 12, 2024
SERVICE BRAKES
ABS and traction control module goes out every two years that leaves me driving unsafe vehicle. Need a recall on this 2017 . Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593984June 12, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My ABS, traction control lights come on and off also loose the ability to use cruise control and electronic breaking system while pulling my trailers. This has been brought to the dealership and fixed once already and it only lasted long enough for the 1 year warranty to expire and it has started doing the same thing again. Also loose my trailer lights when this happens...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593608June 11, 2024
SERVICE BRAKES
abs light is on all the time traction control not working alarm is on the last time I ck at the dealer they had no parts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593789June 11, 2024
SERVICE BRAKES
Anti-lock Brake System Hydraulic control unit - ABS Pump Motor Control-General Electrical Failure. C006A54 ABS no longer active, no 4x4 for snow travel, no cruise control. Failure occurred before 40,000 miles Failure is intermittent and affected by bumpy road conditions. These symptoms are consistent with the well known stuck motor brush issues. Ram does not sell a replacement motor, only the entire HCU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590880May 27, 2024
SERVICE BRAKES
Abs and traction control randomly quit working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590909May 27, 2024
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
Abs light comes on and disables the cruise controls. Says abs brake failure and I have researched this and found it is a common problem. 6 speed Transmission is turning on check engine light and says gear 5 and gear 6 has improper ratio. Shifts hard into gear5 and won't downshift for passing gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590228May 22, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Getting code C0020-01 code being given randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589492May 19, 2024
SERVICE BRAKES
ABS module failure. Replaced and failed again at about 19 months. Replaced again and failed at about 20 months. Review of chat lines shows numerous owners complaining about same problem. I just can’t keep replacing the ABS module every 1 to 2 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588804May 14, 2024
SERVICE BRAKES
the truck experience issues such as the loss of anti-lock braking, cruise control, and traction control. These missing features and systems significantly compromise the control and handling of the Ram trucks, particularly in adverse weather conditions like wet or snowy roads, where braking becomes more challenging. ABS service light / traction control light / no cruise control flash ON this has been an issue for almost a year truck has 68k now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588498May 13, 2024
STEERING
The contact owns a 2017 Ram 2500. The contact stated that while an employee was driving at undisclosed speeds, there was a whining sound, and vibration coming from the brake pedal. The vehicle was towed to the dealer where it was diagnosed with drained power steering fluid and a hole in the power steering hose. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 84,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588551May 13, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2017 Ram 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the failure occurred intermittently. The vehicle was taken to the dealer where it was diagnosed with a failed turbocharger and that the turbocharger needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with a failed transmission and cooling lines, and it was determined that the transmission and the cooling lines needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 135,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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