Ram 1500 Complaints (2019)

1,496 consumer complaints on file.

#11221236June 19, 2019
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
APRIL 30,2019 MY WIFE WAS IN OUR YARD AND MADE A SHARP RIGHT TURN INTO DRIVEWAY PUT ON BRAKES TRUCK DIDN'T STOP APPLIED BRAKES HARDER TRUCK ACCELERATED BRAKES DIDN'T STOP TRUCK AND PARK-ASSIST DIDN'T STOP TRUCK . TRUCK WENT THROUGH STEPS THEN HIT HOUSE KNOCKING HOUSE OFF FOUNDATION. AIR BAG DIDN'T DEPLORE. *BF*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11220500June 16, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING A BRAND NEW DODGE RAM 1500 (2019) THE TRUCK SUDDENLY LOST POWER AND I WAS NOT ABLE TO CONTROL THE STEERING OF THE TRUCK, NOR COULD I CONTROL THE TRUCK. THIS HAS HAPPENED ON SEVERAL OCCASIONS. THIS HAS HAPPENED ON THE CITY STREETS AS WELL AS THE HIGHWAY AND IT IS VERY SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220200June 14, 2019
ELECTRICAL SYSTEM
WHEN THE CAR IS RUNNING AND PUT INTO REVERSE THE BACKUP CAMERA RANDOMLY QUITS WORKING. GET A BLUE SCREEN. HAS HAPPENED SEVERAL TIMES SINCE I BOUGHT IT IN JANUARY 2019. DEALERSHIP CLAIMS THAT THEY HAVE NOT HEARD OF IT. TOOK IT TO THE DEALERSHIP YESTERDAY AND OF COURSE CAMERA WAS WORKING FINE. TODAY IT HASN'T WORKED ALL DAY. THE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219552June 12, 2019
VISIBILITY/WIPER
WIPER MOTOR FAILURE AT 13K MILES, PARTS ON BACKORDER VEHICLE IN MOTION, ON HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218934June 10, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2019 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE STRUCK A DEER HOWEVER, THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WAS NO INJURIES SUSTAINED IN THE CRASH. THE VEHICLE WAS TOWED TO A COLLISION REPAIR CENTER WHERE THE BODY DAMAGES WERE REPAIRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED FOR THE FAILURE. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,700.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11218042June 5, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2019 RAM 1500. THE CONTACT STATED THAT THE WINDSHIELD WIPERS MOVED SLOWLY WHILE DRIVING IN A STORM. THE CONTACT COULD NOT SEE THE ROAD DUE TO THE WATER ON THE WINDSHIELD. THE CONTACT HAD TO WAIT FOR THE STORM TO PASS AS THE WINDSHIELD WIPERS CONTINUED TO MOVE SLOWLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 424.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210598May 29, 2019
ENGINE
A ROARING SOUND AND VIBRATION BETWEEN 10 AND 60MPH. ON CITY STREETS OR HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210242May 28, 2019
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2019 RAM 1500. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS AND MAKING LEFT TURNS, THE STEERING WHEEL MOMENTARILY SEIZED BEFORE RETURNING TO THE CENTER POSITION. THE CONTACT STATED THAT THE FAILURE WAS NOT PRESENT WHEN MAKING RIGHT TURNS. THE VEHICLE WAS TAKEN TO MCCLURG CHRYSLER DODGE JEEP (LOCATED AT 125 N CENTER ST, PERRY, NY 14530, (585) 969-3496) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE MECHANIC WAS ABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE MECHANIC PERFORMED MINOR ADJUSTMENTS ON THE FRONT SUSPENSION AND STEERING; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 3,200. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210184May 27, 2019
POWER TRAIN
ENTERPRISE RENTAL - WHILE DRIVING ON A BUSY CITY FREEWAY, THE PICK UP TRUCK LOST ALL IT'S SPEED AS IF TRANSMISSION SWITCHED FROM (DRIVE) TO (NEUTRAL). THIS OCCURRED AT APPROXIMATELY 1,180 MILES (ODOMETER), AS I WAS DRIVING ON THE LEFT LANE (FAST LANE) GOING AROUND 75/80 MPH THE VEHICLE'S RPMS SPED UP TO 5000/6000 WHILE THE SPEEDOMETER SHOW THE VEHICLE SLOWING DOWN AS THE PICK UP TRUCK LOST IT'S SPEED. I IMMEDIATELY TURNED MY EMERGENCY LIGHTS ON AS I ATTEMPTED TO PULL OVER ONTO THE LEFT SHOULDER. I ALSO PROMPTLY REALIZED THAT THE RPMS WERE AS HIGH DUE TO MY FOOT STILL RESTING ON THE ACCELERATOR, I ALSO CHECKED THAT THE PICK UP TRUCK'S GEAR WAS STILL LIT UP AS (DRIVE) - AND I CONFIRMED THAT IT STILL WAS, BUT THE PICK UP TRUCK WAS NOT RESPONDING. AFTER COMING TO A COMPLETE STOP THE PICK UP TRUCK WAS PLACED IN (PARK) AND NO WARNING MESSAGES/LIGHTS LIT UP (BEFORE/DURING/AFTER INCIDENT). AS I THE PICK UP TRUK WAS STILL RUNNING IN (PARK) I TURNED OFF THE (A) BUTTON LOCATED BELOW THE GEAR KNOB (AUTOSTOP MODE) JUST IN CASE THAT MIGHT HAVE PROMPTED THIS (HIGHLY UNLIKELY BUT - JUST IN CASE). AFTER INSPECTING ALL GAGUES IN DASHBOARD (ENGINE TEMP/BATTERY/TRANSMISSION OIL TEMP ETC) ALL OK, THE PICK UP TRUCK WAS PLACED IN (DRIVE) GEAR AFTER, THE PICK UP TRUCK RESPONDED TO THE GAS PEDAL'S INPUT (NORMALLY). OUTSIDE TEMPERATURE WAS AROUND 100 DEGREES (F), PRIOR TO INCIDENT PICK UP TRUCK HAD BEEN PARKED FOR 6HRS IN THE SUN; INCIDENT OCCURRED AFTER DRIVING THROUGH A 1- 1 1/2 INCH RAISED CONCRETE BUMP (ON THE FREEWAY, TYPICAL IN TEXAS). PICK UP TRUCK HAD BEEN DRIVEN APPROXIMATELY 1000 MILES IN THE LAST 2 DAYS (HIGHWAY MILES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210101May 26, 2019
UNKNOWN OR OTHER
I'M NOT SURE THAT THIS IS A SAFETY ISSUE BUT WHEN I ACCELERATE SOMETHING VIBRATES LOUDLY, THIS STARTED LESS THAN A WEEK AFTER PURCHASING THIS TRUCK NEW. IT SOUNDS LIKE SOMETHING IS VIBRATING ON OR WITHIN THE DASHBOARD. I'VE TRIED TO FIND THE PROBLEM MYSELF WITH NO SUCCESS. I LOOK AT ONLINE FORUMS AND FOUND A LOT OF OTHERS ARE HAVING THE SAME ISSUES BUT CAN'T SEEM TO FIGURE OUT WHY IT'S DOING THIS. THANKS FOR YOUR TIME AND I HOPE I CAN GET THIS FIXED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209360May 22, 2019
POWER TRAIN, UNKNOWN OR OTHER
WHEN I TRY TO PUT MY NEW TRUCK IN GEAR (STATIONARY) THE TRANSMISSION SEEMS NOT TO SLIDE INTO DRIVE AND THE TRUCK JUST SITS THERE. I'VE CHECKED THE BRAKES AND AL THE DIGITAL STUFF AND NOTHING IS HOLDING THE TRUCK BACK, IT'S JUST NOT CLICKING INTO GEAR. THEN, WHEN I APPLY A LITTLE PRESSURE TO THE ACCELERATOR, THE ENGINE REVS UP A BIT AND THE TRUCK LURCHES INTO GEAR. SOMETIMES, IT'S HARD TO KNOW WHEN THE SURGE/LURCH IS COMING, HIN I HAVE MAKES THIS A VERY DANGEROUS SITUATION. THE ENGINE IS RUNNING AND THE TRUCKS SHOWS THAT IT'S IN GEAR, SO IT'S NATURAL TO HIT THE GAS AND GO. THE LAG AND LURCH IS HARD TO DETECT UNTIL THE WHOLE VEHICLE CONVULSES. THIS COULD ABSOLUTELY CAUSE SOMEONE TO LOSE CONTROL OF THE VEHICLE AND HIT SOMETHING OR SOMEONE. I'VE ALSO READ A SERIES OF COMMENTS ONLINE FROM OTHER OWNERS WHO ARE EXPERIENCING THE SAME FAILURE. SO, RAM NEEDS TO DO SOMETHING SYSTEMATIC OR THIS WILL HURT SOMEONE SOMEDAY...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209380May 22, 2019
SUSPENSION
I LET MY SON OFF AT TSC DOOR, TURNED TO PARK, AND BAM!!, LOUD NOISE AS IF I HIT CONCRETE. I PROCEEDED TO MOVE FORWARD, TO ONLY HAVE MY TRUCK VEER TO THE LEFT, BUMPING UP NEXT TO POLE. I REVERSED SLIGHTLY AND MY LEFT FRONT SIDE WENT DOWN. I STOPPED. GOT OUT AND SEEN MY FRONT LEFT TIRE DOWN INWARD, FOUND A BROKEN PIECE UNDER THE FRONT OF THE TRUCK. CALLED MY INSURANCE SF, WAS TOLD TO CALL CHRYSLER BECAUSE MY VEHICLE IS UNDER WARRANTY. CHRYSLER CONTACTED. TRUCK WAS TOWED TO NEAREST CHRYSLER DEALERSHIP. THIS OCCURED APRIL 9TH, 2019. I JUST BOUGHT THE TRUCK JAN. 4TH, 2019. THE BROKEN PIECE IS THE KNUCKLE TO THE SPINDLE, MY STEERING WAS GONE. IT SAT AT THE DEALERSHIP UNTIL APRIL 26TH, 2019. HAVING BEEN SEEN BY 3 CHRYSLER REPRESENTATIVES, 2 OF WHICH DEEMED THE PART DEFECTIVE, THE 3RD DEEMED IT MY FAULT FOR HITTING THE POLE, DENYING MY CLAIM. STATE FARM NOTIFIED AND FILED A CLAIM AS COLLISION?? TRANSFERRED TRUCK TO COLLISION CENTER TO START REPAIRS ON MAY 8TH,2019. STATE FARM WILL NOT PAY FOR DEFECTIVE SPINDLE, STATES CHRYSLERS RESONSIBILTY. CHRYSLER DENIES THAT SPINDLE IS DEFECTIVE. THIS IS A SAFETY ISSUE!! I WAS LUCKY IN THAT IT BROKE IN A PARKING LOT AND NOT ON THE ROAD. THIS IS PROBABLY GOING TO HAPPEN TO SOMEONE ELSE AND MAY END UP A FATALITY. CHRYLSER NEEDS TO TAKE OWNERSHIP AND RECALL THESE SPINDLES. THE NEW SPINDLES THAT ARE ABOUT TO BE PUT ON MY TRUCK ARE NOTABLY BETTER MADE. OBVIOUSLY CHRYSLER IS AWARE! FOR MY PIECE OF MIND.....I AM REPLACING THE ONE ON THE RIGHT AS WELL. THIS IS OUT OF MY POCKET TO REPLACE THOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209031May 21, 2019
SUSPENSION, WHEELS
AT 18:00 MILES STARTED DEVELOPING A SHIMMY HAD TIRES ROTATED READ BALANCED HAS NOT CREATED THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208627May 20, 2019
POWER TRAIN
VEHICLE OCCASIONALLY STICKS IN PARK WHEN YOU PUT IT IN DRIVE. IT RELEASES WHEN THE RPMS RAISE ENOUGH TO OVERPOWER WHAT IS HANGING. THIS CAUSES THE VEHICLE TO LUNGE FORWARD ONCE WHATEVER IS HANGING IT IS OVERPOWERED BY THE INPUT RPM'S, THE NATURAL RESPONSE WHEN YOU PUT IT IN DRIVE IS TO HIT THE GAS. IF YOU ARE NOT EXPECTING THIS TO HAPPEN, YOU CAN IMAGINE THE POTENTIAL RESULT. AT LEAST ONE PERSON (MANY HAVE HAD THIS HAPPEN) HAS CLAIMED THAT IT OCCURRED IN HIS GARAGE WHILE HIS WIFE WAS CROSSING IN FRONT OF THE VEHICLE NEARLY PINNING HER BETWEEN THE VEHICLE AND THE GARAGE. PROBLEM HAPPENS UNDER RANDOM CIRCUMSTANCES WITH NO APPARENT PATTERN AND CANNOT BE MADE TO HAPPEN ON COMMAND, IN MANY CASES THE DEALERSHIP WILL NOT FIX ANYTHING BECAUSE THEY CANNOT GET THE PROBLEM TO OCCUR IN THEIR PRESENCE. I PERSONALLY VIDEO'D IT HAPPENING AND SHOWED TO TO THE SERVICE MANAGER. THEY HAD THE VEHICLE FOR ONE WEEK AND WERE UNABLE TO REPRODUCE THE PROBLEM. I PICKED THE VEHICLE UP AND THE PROBLEM OCCURRED 5 MINUTES LATER. I CALLED THE SERVICE MANAGER WHILE IT WAS HAPPENING AND HE CAME TO MY LOCATION AND WITNESSED THE ISSUE FIRST HAND. HE WILL ADVISE IN THE COMING DAYS AS TO THE PLAN FOR RESOLUTION. THE VIDEO CAN ME FOUND HERE: HTTPS://M.YOUTUBE.COM/WATCH?V=MWL4XFFHOKY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208308May 17, 2019
STEERING
WHEN TURNING THE STEERING WHEEL BACK TO THE CENTER FROM THE LEFT, THERE SEEMS TO BE A CATCH AND IT RESISTS TURNING. IT SEEMS TO MATCH OTHER RECALLS OUT THERE, BUT MY VIN WAS NOT INCLUDED IN ANY OF THE CURRENT, DOCUMENTED RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207585May 14, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 RAM 1500. THE CONTACT STATED THAT THE AUTO START/STOP FEATURE WAS NOT FUNCTIONING PROPERLY AS THE VEHICLE HAD LUNGED FORWARD SEVERAL TIMES CAUSING THE CONTACT TO APPLY EXTREME FORCE TO THE BRAKE PEDAL TO SLOW DOWN AND STOP THE VEHICLE. THE DEALER (LUSTINE CHRYSLER DODGE JEEP RAM, 14211 JEFFERSON DAVIS HWY, WOODBRIDGE, VA 22191, (703) 496-5202)) HAD NOT TEST DROVE THE VEHICLE YET TO DETERMINE IF THEY MAY BE ABLE TO REPLICATE THE FAILURE. THE CONTACT WAS UNCERTAIN IF THE FEATURE MAY CAUSE A CATASTROPHIC CRASH DUE TO THE INTERMITTENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO DETERMINE IF THEY HAD A REMEDY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 11.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207103May 12, 2019
STEERING
PURCHASED TRUCK IN DEC 2018. ABOUT A MONTH IN AROUND 2000 MILES STARTED EXPERIENCING THE STEERING WHEEL STICKING AROUND THE 11:00 POSITION AT HIGHWAY SPEEDS. I DRIVE 1500 TO 2000 MILES A MONTH AND AFRAID I AM GOING TO OVERCORRECT ESPECIALLY IN HEAVY TRAFFIC. SPOKE WITH DEALERSHIP AND THEY DO NOT HAVE A SOLUTION FOR THE PROBLEM. HAD THE RECALL TAKEN CARE OF ON THE BATTERY CABLE AND THIS DID NOT CORRECT THE ISSUE EITHER. FEELS LIKE A PROBLEM IN THE STEERING LINKAGE. I HAVE ALSO STARTED NOTICING WHICH FEELS LIKE THE TRUCK IS STARTING TO FLOAT SIDE TO SIDE AND AM HAVING TO CORRECT TO KEEP IT IN THE LANE. THIS TRUCK DOES NOT HAVE LANE ASSIST ON IT SO THAT COULD NOT BE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206057May 7, 2019
SUSPENSION
ON THREE (3) DIFFERENT OCCASIONS BETWEEN FEBRUARY 25 AND APRIL 29, 2019 WHILE DRIVING THE VEHICLE ON AN OPEN HIGHWAY, TWICE ON THE INTERSTATE AND ONCE IN THE CITY, THE VEHICLE STARTED TO BOUNCE OUT OF CONTROL AND SHORTLY AFTERWARDS THE ALERT MESSAGE CAME ON THE SCREEN INDICATING THAT I SHOULD "SERVICE THE SUSPENSION SYSTEM IMMEDIATELY". THREE DIFFERENT TIMES I HAVE HAD TO RETURN THE VEHICLE TO THE DEALERSHIP DUE TO SUSPENSION PROBLEMS. EACH TIME THE VEHICLE JUST STARTED BOUNCING OUT OF CONTROL WHILE DRIVING AND SHORTLY AFTERWARDS THE ALERT WARNING MESSAGE CAME ON THE SCREEN INDICATING THAT I SHOULD "SERVICE THE SUSPENSION SYSTEM IMMEDIATELY". THE FIRST TIME IT HAPPENED THE SERVICE DEPARTMENT STAFF INDICATED "INSPECTED UNDER CARRIAGE AND FOUND A RUPTURED AIRBAG ON RIGHT REAR, NO PHYSICAL DAMAGE REPLACED RIGHT REAR AIRBAG ON SUSPENSION AND FILLED WITH NITROGEN. TEST DROVE TO VERIFY REPAIR". THE SECOND TIME THE SERVICE DEPARTMENT STAFF INDICATED "SCANNED VEHICLE FOUND DTC C152-2A/C1562 INCORRECT OPERATION OF PUMP, RIGHT REAR SPRING IS BROKEN, DUE TO HEIGHT SENSOR FAILURE". THIS IS THE THIRD INCIDENT AND THE VEHICLE HAS BEEN IN THE SERVICE DEPARTMENT SINCE APRIL 29, 2019 (9 DAYS) FOR THE THIRD TIME WITH A SUSPENSION PROBLEM AND I HAVE NOT BEEN TOLD WHAT THE PROBLEM IS AND WHEN I WILL GET MY TRUCK BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205142May 2, 2019
STEERING
STEERING STICKS WHEN TURNING LEFT ON CURVY ROADS AND THE TRUCK FEELS LIKE ITS STRADDLING A HUMP, THIS HAPPENS WHILE DRIVING AT SPEEDS FROM 5 TO 40 MILES AN HOUR SO FAR. I JUST PICKED THE TRUCK UP BRAND NEW FROM THE DEALER, I WILL BE CONTACTING DEALER TO SEE IF I CAN GET SERVICE AS SOON AS POSSIBLE, I LOOKED UP THIS PROBLEM ON THE WEB, AND FOUND A FEW OTHERS ON RAM FORUM .COM WITH THE SAME PROBLEM, AFTER SEVERAL VISITS TO THE DEALER THE DEALER REPLACED THE STEERING RACK WHICH SEEMED TO RESOLVE THERE PROBLEM. THE STEERING SEEMS TO STICK WHILE IN A SLIGHT LEFT TURN AND DOESN'T WANT TO RETURN TO CENTER, UNLESS I APPLY MORE PRESSURE TO TURN BACK TO STRAIGHT. ALSO THE TRUCK FEELS A LITTLE WOBBLY, AND LIKE ITS STRADDLING A HUMP IN THE ROAD, TURNS TO THE RIGHT ARE FINE IT HAS NO PROBLEM GOING RIGHT JUST LEFT.*DT CONSUMER STATE THE ANSWER TO DID IT TAKE FORCE TO RETURN THE WHEEL BACK TO CENTER IS NOT MUCH FORCE, MAYBE A POUND OR TWO OF FORCE. THE OTHER QUESTION ABOUT ANY WARNING LIGHTS OR BUZZERS IS NOTHING COMPLETELY SILENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205208May 2, 2019
STEERING
PURCHASED 2019 RAM 1500 AROUND 9/8/2018 ONE WEEK AFTER HAVING IT THE STEERING WHEEL STARTED STICKING ONLY WHEN TURNING TO THE LEFT AT HIGHWAY SPEEDS. SINCE THEN THE PROBLEM HAS GREATLY INCREASED. THIS DOES IT AS STATED ON SWEEPING TURNS ON THE INTERSTATE OR HIGHWAY SPEEDS ONLY. I HAVE TO JERK THE STEERING WHEEL BACK TO THE RIGHT IN A HARD MOTION TO GET THE TRUCK GOING BACK STRAIGHT AFTER THESE TURNS. THIS IS SCARY AND CAUSES THE TRUCK TO SWAY AT SUCH SPEEDS. THERE WAS A RECALL ON THE STEERING HOWEVER THIS DID NOT CORRECT THE ISSUE. IT IS CURRENTLY IN ITS 4TH TRIP TO THE DEALERSHIP FOR REPAIR. THIS HAS BEEN GOING ON FOR 9 MONTHS WITHOUT BEING CORRECTED. IT IS TO THE POINT I HAVE PARKED THE TRUCK AS I DO NOT FEEL SAFE IN DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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