Ram 1500 Complaints (2019)

1,496 consumer complaints on file.

#11245654August 22, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN BACKING OUT OF THE DRIVEWAY WITHOUT ANY OBSTRUCTIONS THE BRAKE ASSISTANCE WILL ENGAGE. THIS HAS CAUSED INJURY WITH HEADS HITTING THE CEILING AND WHIPLASH. FCA/RAM SAYS THIS IS FUNCTIONING AS DESIGNED BUT AS DESIGNED THIS SHOULD HAVE PREVENTED AN ACCIDENT BUT DID NOT. THIS IS A CONCERN AS IT CAN CAUSE INJURY TO MANY BY ENGAGING WHEN THERE IS NO OBSTRUCTION OR ANYTHING TO CAUSE IT TO ENGAGE. THE DEALERSHIP HAS INFORMED ME THAT FCA IS AWARE OF THE ISSUE BUT NO RESOLUTION FOR THIS. I AM TIRED OF NOT BEING ABLE TO USE A SAFETY FEATURE DUE TO IT CAUSING INJURY AND NOT AVOIDING AN ACCIDENT. MY VEHICLE HAS BEEN AT THE DEALER SEVERAL TIMES FOR THIS AND ONE TIME THEY MADE IT WORSE. THE LAST TIME THEY SENT ME HOME WITH A SIMILAR TRUCK AND THAT ONE DID NOT DO IT EACH TIME LIKE MINE. SO THERE IS A VARIANCE IN THE CODE FROM ONE TRUCK TO ANOTHER THAT IS NOT CONSISTENT AND CAUSES MORE HARM THAN IT WOULD PREVENT. I LOOK FORWARD TO A RESOLUTION BY FCA AS THERE ARE MANY COMPLAINT VIDEOS ONLINE ABOUT HOW THIS ENGAGES FOR GRASS OR OTHER THINGS THAT ARE NOT AN IMMEDIATE DANGER. IT ALSO HAS DONE THIS WHEN IT WAS RAINING ON A FLAT SURFACE. THIS FEATURE NEEDS MORE TESTING AND AN UPDATE SOON TO BE CALLED A SAFETY FEATURE OF THE 2019 RAM BRAND. A LINK TO THE VIDEOS CAN BE SHARED AND WAS EMAILED TO THE [email protected] ADDRESS. THEY ARE TO LARGE TO LOAD ON THIS SITE DUE TO THE TIME LENGTH TO CAPTURE ALL DETAILS OF THE INCIDENTS. THE VIDEOS ARE BOTH OF THE NEWER RAM AND MINE. THE DIFFERENCE IS MINE HAS THE SMALLER SCREEN IN THE VIDEO. IT IS AN ONGOING ISSUE WITH A START DATE ABOUT 2 MONTHS AFTER I PURCHASED THE VEHICLE AND AFTER THE DEALER "FLASHED" THE PROGRAMMING DUE TO A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245802August 22, 2019
AIR BAGS, SEAT BELTS
IN A COLLISION AND NEITHER THE AIRBAGS WENT OFF AND SEATBELTS DID NOT LOCK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11245572August 21, 2019
STRUCTURE:BODY
I WENT TO OPEN MY TAILGATE AND IT CAN OFF THE HINGES AND FELL TO THE GROUND, PULLED THE WIRING OUT AND SCRATCHED THE PAINT. NOW MY GPS AND BACK UP CAMERA DOESN'T WORK. ALONG WITH INJURING MY ARM SINCE I JUST HAD LIGAMENT SURGERY. IT WAS STATIONARY IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245485August 21, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2019 RAM 1500. THE CONTACT TOOK THE VEHICLE TO POGUE CHRYSLER (2252 WEST EVERLY BROTHERS BOULEVARD, POWDERLY, KY 42367, (270)-641-0400) TO HAVE THE FRONT BRAKE PADS REPLACED. THE CONTACT STATED THAT THE REAR BRAKES FAILED WHEN REVERSING THE VEHICLE AND CAUSED THE VEHICLE TO JERK VIOLENTLY. THE DEALER INSPECTED THE VEHICLE AND WAS UNABLE TO LOCATE A FAILURE CODE. THE DEALER TEST DROVE THE VEHICLE WITH THE CONTACT AND WAS ABLE TO RECREATE THE REAR BRAKE JERKING FAILURE; HOWEVER, THE DEALER STATED THAT THE JERKING WAS NORMAL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245487August 21, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT WAS DRIVING A 2019 RAM 1500 LOANER VEHICLE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE PEDAL DID NOT RETURN TO ITS POSITION AND THE VEHICLE CONTINUED TO ACCELERATE TO 90 MPH. THE CONTACT HAD TO SHIFT THE VEHICLE INTO NEUTRAL AND REACHED DOWN TO PULL THE PEDAL BACK UP. THE CONTACT INVESTIGATED AND FOUND THAT THE PEDAL BECAME CAUGHT IN THE GROOVES OF THE FLOORMAT. WHEN THE CONTACT ATTEMPTED TO BRAKE, THE REAR WHEELS BEGAN SPINNING AND SMOKING. ALSO, THE ENGINE CONTINUED TO REV WHEN THE VEHICLE WAS SHIFTED INTO NEUTRAL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 300. *DT INVESTIGATION #XXXXX ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245174August 20, 2019
POWER TRAIN
2019 RAM WITH 13,000 MILES. AFTER MY FIRST ENGINE OIL CHANGE AT 10,000 MILES CONDUCTED BY THE RAM DEALERSHIP. DURING NORMAL DRIVING CONDITIONS IN THE STREET AND IN THE HIGHWAY WHILE IN MOTION I FEEL THE TRANSMISSION SLIPPING, LIKE IT TAKES A COUPLE OF SECONDS TO FULLY ENGAGE. THE TRUCK IS NEW AND IS HAPPENING DAILY. I FEEL THAT THIS IS A MANUFACTURE DEFECT THAT NEEDS TO BE REMEDIED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245282August 20, 2019
VEHICLE SPEED CONTROL
CONTACT STATED I BOUGHT MY 2019 RAM 1500 AT THE END OF MAY ABOUT 3 MONTHS AGO. IN OVER 40 YEARS DRIVING MY RECENT EXPERIENCE WAS ONE OF THE MOST FRIGHTENING. I GOT ON INTERSTATE 10 HERE IN HOUSTON, I WAS IN THE RIGHT LANE AND THE MOTOR VEHICLES BEHIND ME WERE TWO BIG RIGS MOVING AT A GOOD SPEED. I NEEDED TO GET TO THE LEFT LANE FOR EASY PASS. TO GET OUT OF THE TRUCKERS WAY I "PUT MY PEDAL TO THE METAL" AS THE PHRASE GOES. I FELT I BELIEVE IT WAS THREE CRUNCHES UNDER MY RIGHT FOOT. RIGHT AT THIS TIME MY GAS PEDAL WENT BACK AND HIT THE FIRE-WALL CARPET.WAS DRIVING IN MY 3 MONTH OLD RAM 1500 WITH 1840 MILES ON IT. ACCELERATED TO GET ON THE HIGHWAY, PRESSED THE PEDAL AND IT CLICKED LIKE GEARS WERE BREAKING. I COULD FEEL IT UNDER MY SHOE. THE PEDAL GOT STUCK AND I WAS REALLY ACCELERATING, I HIT THE BRAKE HARD AND IT SLOWED THE CAR. I GOT MY SHOE BEHIND THE PEDAL UP HIGH AND PULLED IT TOWARD ME. THE DASH LIT UP "A!" SERVICE ELECTRONIC THROTTLE CONTROLLER! I MOVED THE PEDALS TOWARD ME LIKE A SHORT PERSON WOULD DRIVE. THE ENTIRE PEDAL WOBBLES LIKE ITS BROKEN INSIDE THE UNIT. I PUT A CALL INTO SOMEONE AT THE DEALERSHIP. ON THE FOLLOWING DAY, WEDNESDAY, AUGUST 21ST. I BROUGHT MY TRUCK IN TO THE DEALER. THEY JACKED INTO THE OBD CONNECTOR AND A MINUTE LATER IT SHOUT OUT 6-7 ISSUES. THEY GAVE ME A LOANER CAR AND SAID THIS WOULD TAKE A FEW DAYS TO SORT. I GOT A CALL ABOUT TWO HOURS LATER TELLING ME THAT A NEW THROTTLE CONTROLLER HAD TO BE ORDERED AND THAT WOULD TAKE ABOUT A WEEK TO GET. THEY ALSO SAID THEY COMPARED MY PEDAL WITH A NEW TRUCK AND THAT THERE WAS AN PROBLEM. I'M HOPING FOR A CALL BACK. THIS IS SERIOUS! I A VERY DECENT DRIVER, I CAN'T IMAGINE A WOMAN OR OLDER MAN IN MY SITUATION. *DT *DT *DT *DT *DT *TR *DT *DT *TR*JB *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245291August 20, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2019 RAM 1500. AFTER THE VEHICLE HAD BEEN PARKED FOR A WHILE, IT WAS UNABLE TO RESTART. THE CONTACT STATED THAT AFTER SEVERAL ATTEMPTS THE VEHICLE WAS STARTED, BUT IT INDEPENDENTLY SWITCHED BACK FROM DRIVE INTO PARK. THE VEHICLE WAS TOWED TO LITHIA CHRYSLER JEEP DODGE OF TWIN FALLS (1310 POLE LINE RD E, TWIN FALLS, ID 83301, (208) 293-8571) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR PROVIDE A PROGNOSIS FOR THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243963August 14, 2019
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2019 RAM 1500. THE CONTACT STATED THAT THE FORWARD COLLISION WARNING SYSTEM FAILED TO FUNCTION. WHILE DRIVING SOUTHBOUND AT 50 MPH, ANOTHER VEHICLE WEST BOUND AND HEADING EAST CROSSED IN FRONT, CAUSING THE CONTACT TO CRASH INTO THE REAR DRIVER SIDE OF THE VEHICLE TO HIS IMMEDIATE RIGHT. THE CONTACT MENTIONED THAT THE FORWARD VEHICLE COLLISON WAS ON BUT FAILED TO ACTIVATE. THE CONTACT DID NOT SUSTAINED INJURIES. THE CONTACT MENTION THE OTHER DRIVER DID NOT SUSTAINED INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVABLE AND WAS DRIVEN TO AN INDEPENDENT MECHANIC COLLISION CENTER FOR THE REPAIR OF THE COSMETIC DAMAGE AND AFTER THE REPAIR, IT TAKEN TO CHRIS MYERS DODGE CHRYSLER JEEP DEALER (27163 US-98, DAPHNE, AL 36526, (251) 621-8885) FOR AN ALIGNMENT. THE CONTACT STATED THAT THE TECHNICIAN COMPLETED TWO ALIGNMENTS ON THE VEHICLE BUT WAS NOT REPAIRED CORRECTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER: UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 4,900. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11243461August 13, 2019
SERVICE BRAKES
I OPENED THE DOOR ON MY 2019 RAM AND I WAS THE UNDER THE IMPRESSION THAT THESE TRUCKS WERE LOCK THE BRAKES IF IN DRIVE AND THE DOOR IS OPENED. IT DID NOT STOP AND RAN INTO A POLE CAUSING $550.00 WORTH OF DAMAGE TO THE FRONT BUMPER . THIS TRUCK IS SUPPOSED TO BE EQUIPPED WITH FRONT AND REAR SENSORS TO APPLY THE BRAKES AND IT DIDN'T WORK GOING FORWARD, BUT DOES WORK IN REVERSE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11243528August 13, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
2019 RAM 1500 CENSER ISSUE, BREAKS WILL ENGAGE WHILE IN DRIVE INDICATING PARKING CENSER FRONT OR BACK THAT OBJECT IS TO CLOSE WITH NOTHING THERE. THIS HAS HAPPENED MULTIPLE TIMES WHEN STOPPED AT A STOP LIGHT ALL TRAFFIC STARTS TO MOVE TRUCK BRAKE WILL ENGAGE NOT ALLOWING TRUCK TO MOVE FORWARD. WE HAVE TO DISENGAGE THE CENSER TO BE ABLE TO MOVE. CLOSE TO ACCIDENT WITH OTHER TRUCK COMING TO INTERSECTION AND LIGHT BEING GREEN. I COULD NOT MOVE BECAUSE BREAK WOULD NOT DISENGAGE. WE HAVE TO TURN OFF BOTH PARKING ASSISTANT CENSERS TO BE ABLE TO MOVE. AFTER THIRD INCIDENT WE HAVE LEFT THE PARKING CENSERS OFF. CALLED DEALERSHIP WAS TOLD TO CLEAN CENSER THAT POSSIBLE LARGER DEBRIS MAY BE CAUSE, ALSO WASHED TRUCK BUT ISSUE CONTINUED. TAKING FOR SERVICE NEXT WEEK WITH DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243786August 13, 2019
UNKNOWN OR OTHER
A/C DOES NOT GET COLD AND HAVE TO CLOSE REAR VENTS FOR IT TO PUSH HARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242429August 8, 2019
POWER TRAIN
I FEEL A KNOCKING SENSATION EITHER WHEN I APPLY THE BRAKES OR GAS AFTER DRIVING THE VEHICLE. IN MY OPINION, IT FEELS LIKE EITHER THE TRANSMISSION OR DRIVE SHAFT ARE SLIPPING. THIS HAPPENS ALMOST EVERY TIME I DRIVE THE VEHICLE IN THE CITY AND USUALLY WHEN STOPPING AT A RED LIGHT OR SIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242085August 6, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AC IS NOT WORKING AND THE GPS/RADIO BLINKING ON AND OFF WITH A ERROR MESSAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242118August 6, 2019
STEERING
WHEN DRIVING FOR ABOUT ONE HOUR WHEN TURNING TO THE LEFT THE STEERING STICKS AND I HAVE TO MANUALLY BRING IT TO CENTER. IT WILL NOT RETURN TO CENTER UNLESS I TURN IT TO THE RIGHT. ITS ENTERTAINMENT AND IVE HAD IT INTO THE DEALERSHIP MENY TIMES. THIS IS VERY DANGEROUS AND MAY LOSE CONTROL BY OVERCOMPENSATING FOR IT. I HAVE HAD ALL THE UPDATES AND RECALLS PERFORMED ON THE TRUCK BUT NOTHING HAS RESOLVED THE PROBLEM. DOGE NEEDS TO ADDRESS THIS ISSUES ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241620August 4, 2019
AIR BAGS, STRUCTURE:BODY
I WAS DRIVING THE VEHICLE UNDER IDEAL CONDITIONS AND BOTH SIDES CURTAIN AIRBAG DEPLOYED TO INCLUDE THE SEAT AIRBAGS. THE CABIN BECAME SMOKY, CAUSING THE VEHICLE TO VEER OFF THE ROAD DUE TO NO VISIBILITY. THE VEHICLE WHEN UP AND EMBANKMENT AND BACK DOWN BEFORE COMING TO A COMPLETE STOP. *DT CONSUMER CONTACTED THE MANUFACTURE IMMEDIATEDLY AND WAS TOLD THAT AN INVESTIGATOR WOULD TAKE A LOOK AT THE VEHICLE. VEHICLE IS CURRENTLLY UNDER THE POSSESSION OF USAA AND IS IN THE PROCESS OF BEING TOWED TO SERVICE KING, 1635 FORT CAMPBELL BLVD, CLARKSVILLE,TN 37042 (931)245-1616. *JB *DT *DT *TR ATTACHED IS THE REQUESTED CDR REPORT (EDR DATA) FOR ODI XXXXXXXX. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11240924July 31, 2019
UNKNOWN OR OTHER
WE TOTALED OUR TRUCK 7/21/2019 AND THE PASSENGER AIR BAG FAILED TO DEPLOY I HAD TO HAVE A CAT SCAN ON MY HEAD AND STILL HAVE A KNOT WE WERE IN THE TURNING LANE ON HWY 281 IN PALO PINTO COUNTY ,TEXAS SLOWED AND NOT SURE IF WE TURNED INTO A PRIUS OR SHE HIT US NO POLICE REPORT YET
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11240981July 31, 2019
STEERING
STEERING STICKS WHEN IN A LEFT TURN AT HIGHWAY SPEED HAVE TO FORCIBLY RECENTER IT WHEN COMING OUT OF THE TURN IT WILL KEEP TURNING LEFT IF PRESSURE ON THE WHEEL IS RELAXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240211July 28, 2019
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
ON 8 DIFFERENT OCCASIONS, JUST THIS WEEK ALONE, THE BRAKING ASSIST ENGAGED WHILE BACKING UP OUT OF A DRIVEWAY. EACH TIME, THERE WAS NOTHING BEHIND ME AND I WASN'T ON A STEEP INCLINE. IT HAPPENED 3 TIMES BACK TO BACK, AND THE OTHER 5 TIMES INDEPENDENTLY. EACH TIME, IT SERIOUSLY HURT MY AND MY PASSENGERS NECKS.
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#11234464July 24, 2019
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2019 RAM 1500 EQUIPPED WITH GOODYEAR WRANGLER DURATRAC TIRES, SIZE: LT275/70/R18 (NA). WHILE DRIVING AT AN UNDISCLOSED SPEED, THE REAR DRIVER'S SIDE TIRE BLEW OUT. THERE WAS NO CRASH DUE TO THE BLOWOUT. THE VEHICLE WAS TAKEN TO A GOODYEAR TIRE DEALER TO BE INSPECTED. THE CONTACT STATED THAT THE STEEL BELTS WERE PUSHED OUT OUTSIDE OF THE TREAD ON THE TIRE DUE TO THE BLOWOUT. THE CONTACT STATED THAT THE TIRE SHOWED DEFECTS TO THE TREAD BELT. THE CONTACT WAS CONCERNED THAT SIMILAR VEHICLES AT THE LOCAL FCA DEALER SHOWED THE SAME FLAW WITH THE TIRES. THE TIRES WERE NOT REPLACED. TEAM ONE CHRYSLER DODGE JEEP RAM OF GADSDEN (LOCATED AT 1149 1ST AVE, GADSDEN, AL 35901, (256) 543-9583) WAS INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 30. *TR*JB *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 1500