Ram 1500 Complaints (2019)

1,496 consumer complaints on file.

#11306738February 3, 2020
UNKNOWN OR OTHER
THE GEAR SHIFTING MECHANISM/TRANSMISSION IS FAULTY. I PLACE MY TRUCK INTO PARK UPON COMING TO A STOP, AND MY TRUCK ROLLS AWAY WITH ME IN IT. THIS HAPPENS INTERMITTENTLY, AND COULD NOT BE REPEATED AT THE DEALER WHEN I TOOK IT IN FOR SERVICE. I WAS TOLD TO BUY A WHEEL CHOCK TO USE TO KEEP IT FROM ROLLING AWAY.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306842February 3, 2020
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
MY VEHICLE HAS BEEN IN SERVICE FOR OVER 6 MONTHS. THEY ARE UNABLE TO FIGURE OUT WHAT IS WRONG. MY RAM CONSTANLY MAKES A BANGING NOISE WHILE DRIVING. THEY CHANGED THE ENTIRE FRONT END AND THE NOISE CONTINUES. ALSO HAVE A MILDUE SMELL AND PICTURES OF WATER LEAKING DOWN THE INSIDE OF THE WINDSHIELD. OPENED A CASE WITH FCA THEY REFUSE TO BUY THE TRUCK BACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302949January 30, 2020
POWER TRAIN
WHEN SLOWING DOWN FROM A HIGHER SPEED TO COASTING (LET OFF GAS LET SLOW DOWN), I HAVE A HARSH VIBRATION/NOISE COMING FROM THE REAR END, TO THE POINT IT SHAKES THE SEATS, CONSOLE, AND EVEN THE DOOR PANELS. THE VIBRATION DOES NOT LAST BUT A COUPLE OF SECONDS AT A TIME USUALLY A SPEED OR TWO. TOOK TO THE DEALER THEY REPLACED THE VIBRATION ACTUATORS ON THE VEHICLE (NO CHANGE) , REPLACED THE CARRIER IN THE REAR DIFF (NO CHANGE) TOOK BACK TO DEALER BUT HAVE BEEN BEING BLOWN OFF. THE VIBRATION CAN HAPPEN ON ANY STREET AT ANY TIME, WHEN EVER IT FEELS LIKE DOING IT. NO ONE AT MY DEALER SEEMS TO KNOW HOW TO FIX IT SO THEY KEEP SAYING CAN NOT DUPLICATE IT WHEN MULTIPLE HAVE DUPLICATED IT. I HAVE AUDIO FILES BUT CAN NOT ATTACH THEM TO THIS PAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306133January 30, 2020
VISIBILITY/WIPER, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2019 RAM 1500. THE CONTACT STATED THAT THE VIDEO SCREEN ON THE CONSOLE WENT BLANK AND THE CONTACT WAS UNABLE TO ACCESS SEVERAL SETTINGS INCLUDING THE DEFROSTER. THE MANUFACTURER STATED THAT THE ISSUE WOULD BE ADDRESSED DURING THE FOURTH QUARTER OF 2019 WHICH WAS STILL PENDING. THE VEHICLE WAS TAKEN TO (COBLESKILL CHRYSLER DODGE JEEP RAM 5709 2444, NY-7, COBLESKILL, NY 12043 (518) 234-4000) BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 7,500. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302613January 28, 2020
ENGINE, UNKNOWN OR OTHER
I PULLED INTO A CAR WASH BAY AT A CAR WASH IN MERCERSBURG PA I HAND WASHED THE EXTERIOR ONLY. WHEN FINISHED I STARTED MY TRUCK AND THE ENGINE RACED LIKE FULL THROTTLE. I TURNED IT OF IMMEDIATELY. I LET IT SET A FEW MINUTES TRIED STARTING IT AGAIN IT DID THE SAME THING FULL THROTTLE. I TURNED IT OFF IMMEDIATELY. CALLED SHIVELY MOTORS IN CHAMBERSBURG, PA FOR HELP AND ASSISTANCE. THEY GAVE ME A NUMBER FOR A TOW COMPANY THEY TOWED MY 2019 RAM 1500 4WD TRUCK TO THAT DEALERSHIP. IT IS JANUARY 28, 2020. THE VEHICLE WAS STATIONARY INSIDE A CAR WASH BAY. I HAD NOT HAD ANY ISSUES LIKE THIS BEFORE, FIRST TIME. IT SCARED ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292471January 1, 2020
STEERING
WHILE DRIVING TRUCK AT LOW SPEED, POWER STEERING STOPPED WORKING, MAKING IT DIFFICULT TO STEER. WITHIN A MINUTE, THE POWER STEERING RANDOMLY BEGAN WORKING AGAIN. OVER CORRECTION AT THIS POINT COULD HAVE CAUSED A SERIOUS CRASH. CALLED DEALERSHIP AND WAS TOLD TO ACTIVATE ASSIST BUTTON TO HAVE TRUCK TOWED BECAUSE IT IS NOT SAFE TO DRIVE. TRUCK WAS TOWED TO DEALERSHIP FOR SERVICE. WAS TOLD THERE WAS A RECALL FOR THIS ISSUE--LOOSE GROUND WIRE IN FRONT DRIVER FENDER AREA. WAS TOLD ISSUE WAS FIXED. PICKED UP TRUCK. WITHIN WEEKS, LOSS OF POWER STEERING RECURRED WHILE DRIVING AT 35-40 MPH, THEN ABRUPTLY RESUMED IN ABOUT A MINUTE. AGAIN, OVERCORRECTION AT THIS POINT COULD HAVE RESULTED IN SERIOUS CRASH. MY TRUCK HAS SINCE BEEN IN THE SERVICE DEPARTMENT AT THE DEALERSHIP AND IT HAS BEEN OVER 2 MONTHS! THIS QUALIFIES IT AS A LEMON IN ACCORDANCE WITH MY STATE'S LEMON LAW. I'M TOLD THEY ARE NOT ABLE TO REPRODUCE ISSUE AND SO WARRANTY WILL NOT ALLOW THEM TO WORK ON FIXING IT. FILED COMPLAINT WITH FCA AND A CASE WAS OPENED BUT HAVE BEEN BOUNCED AROUND TO SEVERAL CASE MANAGERS AND CURRENTLY NO ONE IS RETURNING MY INQUIRIES. I HAVE REQUESTED A FULL BUY BACK. FEELS LIKE A SMOKESCREEN WITH NOTHING BUT DELAYS AND EXCUSES. THE DEALERSHIP HAS BEEN OUTSTANDING, BUT AT THE MOMENT I HAVE LOST FAITH IN FCA AND THE RAM BRAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291719December 28, 2019
ELECTRICAL SYSTEM
2019 RAM WITH 12" SCREEN DEVELOPED ELECTRICAL ISSUES WITH 5100 MILES. THE SCREEN AND OTHER ELECTRICAL ITEMS WILL WORK FINE IN THE ACCESSORY MODE BUT AS SOON AS YOU START THE VEHICLE THE SCREEN GOES BLACK AND A LOT OF ELECTRICAL ISSUES BEGIN. THE DEFROSTER GOES ON HIGH, THE SEAT DOES NOT AUTOMATICALLY GO FORWARD, THE FRONT WINDOWS DO NOT WORK AND THE BLIND SPOT SENSOR WILL NOT WORK. WITH SCREEN OUT YOU HAVE NO BACKUP CAMERA AND LOSING THE BLIND SPOT ALSO CAUSES SERIOUS RISK OF AN ACCIDENT. FIRST DEALER THE TRUCK WAS TAKEN TO COULD NOT SOLVE THE PROBLEM. I HAVE AN APPOINTMENT WITH ANOTHER DEALER AND HOPE THAT THEY CAN RESOLVE THESE ISSUES. I NOTICED ONLINE THEY HAVE A PROBLEM WITH THE UNCONNECT AND SIRIUS RADIO BUT I DON'T KNOW IF THIS IS ASSOCIATED WITH MY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291075December 24, 2019
ELECTRICAL SYSTEM
MY LEFT REAR LED TURN SIGNAL. WARNING LIGHT ON MY DASH CAME ON. I INVESTIGATED THE PROBLEM AND THOUGHT I WOULD TRY TO REPAIR THE TAIL LIGHT. I COULDN'T FIX IT DUE TO TOO MUCH ELECTRONICS INVOLVED SO I RE ASSEMBLED THE TAIL LIGHT AND MADE AN APPOINTMENT TO SEE MY DEALER. I TOOK THE TRUCK IN AND WAS TOLD THE WARRANTY WAS VOIDED BECAUSE I TOOK IT APART TO SEE IF I COULD REPAIR THE LIGHT. THEY WOULD NOT REPLACE IT. THE REASON I AM WRITING IS THAT THE TAILLIGHT FAILED. WHY? IT WAS NEVER INVESTIGATED, ONLY TOLD ME I WAS NOT ALLOWED TO BE REPAIRED UNDER WARRANTY. I WOULD HAVE TO PAY. HOWEVER IF THE LIGHT FAILED ON MY TRUCK, WHY? DID IT FAIL BECAUSE OF OTHER THINGS WRONG., IS IT A SAFETY ISSUE I SAY YES. PLEASE LET ME KNOW WHAT YOU THINK OR ADVISE. THE TAIL LIGHT IS BRAND NEW AND I THINK AN INVESTIGATION INTO TAIL LIGHT FAILURE AS TO WHY MINE FAILED? THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290832December 23, 2019
ELECTRICAL SYSTEM
THIS INCIDENT HAS BECOME MORE PREVALENT. IT BEGAN ABOUT TWO MONTHS AGO AS WHAT I THOUGHT WAS SOMETHING STUCK IN THE GROOVES OF THE TIRES. BUT AS IT BEGAN TO OCCUR MORE AND MORE REGULARLY I FELT IT WAS TIME TO TRY AND GET SOME HELP WITH THE PROBLEM. WHILE IN MOTION, WHEN I REMOVE MY FOOT FROM THE GAS PEDAL AND IT IS NOT PRESSED AND TRUCK BEGINS DECELERATING, AT APPROXIMATELY 45 TO 50 MILES PER HOUR A DRONE/HUM WILL BEGIN WITHIN THE CAB OF THE TRUCK. IF I DO NOT PRESS THE GAS PEDAL OR ROLL DOWN WINDOWS THE DRONE/HUM WILL GET LOUDER AND MORE PRONOUNCED. IF IT IS NOT ELIMINATED, THE DRONE/HUM WILL INCREASE IN DECIBELS AND ACTUALLY BECOME PHYSICALLY FELT WITHIN THE TRUCK. SINCE THE SOUND ALMOST SEEMS TO RESONATE FROM THE SPEAKERS, I HAVE TRIED UNPLUGGING THE ANC (ACTIVE NOISE CANCELLATION) DEVICE UNDER THE DRIVER'S SEAT. WHILE THIS DOES STOP THE RADIO SPEAKERS FROM PLAYING ANY MUSIC, IT DOES ALSO SEEM TO PREVENT THE DRONE/HUM FROM OCCURRING. THE TRUCK WAS PURCHASED IN EARLY JUNE OF 2019 AND CURRENTLY HAS ABOUT 12,500 MILES ON IT. THERE HAS BEEN NO CUSTOMIZATION OR ALTERATION OF ANYTHING ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290640December 21, 2019
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE REAR CENTER BRAKE LIGHT APPARENTLY LEAKS INTO THE CABIN. THIS IS A COMMON 1500 2019 PROBLEM. IT LEAKS INTO THE CEILING SURROUNDING AIR BAGS AND OTHER ELECTRONICS. HOW IS THIS NOT ALREADY RECALLED? IT LEAKS CONSTANTLY SO HOW CAN ONE TELL WHEN IT OCCURS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289810December 18, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2019 RAM 1500. THE CONTACT STATED THAT THE BRAKES MADE A SQUEAKING NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE ISSUE OCCURRED PRIMARILY WHEN THE VEHICLE WAS IN REVERSE AND WHENEVER IT RAINED, SNOWED, OR ANY CONDITION THAT CAUSED THE GROUND TO BE WET. THE CONTACT HAD TO APPLY EXCESSIVE PRESSURE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT CALLED ANTIOCH CHRYSLER DODGE JEEP (LOCATED AT 105 RT 173, ANTIOCH, IL 60002, 847-787-7016), BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289689December 17, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
12' SCREEN GOES BLACK.I FREQUENTLY AND RANDOMLY. SOMETIMES TURNING IGNITION OFF RESET THE SCREEN, SOMETIMES IT DOES NOT. THEM A FEW MINUTES OR HOUR LATER THE SCREEN TURNS ON. I AM ABLE TO ADJUST SOME OF THE HEAT AND FAN SETTINGS WITH THE SCREEN BLACK. ANY OTHER CONTROLS OF VEHICLE FUNCTIONS OR SELECTIONS ARE 'INOP.' THIS CONDITION OCCURS WHEN THE VEHICLE IS STATIONARY, AT START-UP. THE CONDITION HAS OCCURRED 3 TIME WHEN IN MOTION ON ANY STREET OR HIGHWAY (SPEED)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288814December 13, 2019
UNKNOWN OR OTHER
MY VEHICLE WAS IN THE SHOP FOR REPAIRS. THE WINDSHIELD WAS DAMAGED IN THE ACCIDENT. BECAUSE THE WINDSHIELD WAS ON NATIONAL BACK ORDER THE REPAIRS TOOK WAY LONGER THEN IT WAS SUPPOSED TO. I AM NOW OUT $701.28 THAT I HAD TO PAY FOR A RENTAL CAR. I AM LOOKING FOR SOME SORT OF REIMBURSEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288504December 11, 2019
STEERING
WHEN DRIVING SPEEDS ARE IN EXCESS OF 70 MPH STEERING WHEEL DOES NOT RETURN TO CENTER WHEN STEERING ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288424December 11, 2019
VEHICLE SPEED CONTROL
ON 12/10/19 THE DRIVER WAS DRIVING A 2019 DODGE RAM 1500 WHEN THE ACCELERATOR GOT STUCK AND HE COULD NOT SLOW DOWN. THE DRIVER TRIED PRESSING THE ACCELERATOR TO RELEASE IT BUT THIS DID NOT WORK. THE DRIVER THEN TRIED TO PRESS ON THE BRAKES BUT THE VEHICLE WAS ACCELERATOR FASTER THAN IT COULD STOP. THE DRIVER THAN RAN HEAD FIRST INTO A PARKING GARAGE WALL TOTALING THE DODGE RAM. ALL AIRBAGS WERE DEPLOYED AND THERE WAS MAJOR FRONT END DAMAGE. *DT NO POLICE REPORT DUE TO PRIVATE PROPERTY. THERE IS A REPORT THROUGH TOWNE PARK AND HILTON LOCATED AT 401 NORTH HIGH ST. COLUMBUS, OH 43215 *JB*DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11288188December 10, 2019
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES
VEHICLE HAS ADJUSTABLE HEIGHT GAS PEDAL AND FACTORY FLOOR MATS PROPERLY INSTALLED. AFTER NEAR-MISS ACCIDENT I FOUND THE GAS PEDAL STUCK DOWN ON A VERTICAL RIB OF THE FLOOR MAT. PICTURES ATTACHED. WHEN PEDAL HEIGHT IS ADJUSTED FULL UP OR FULL DOWN IT CAN NOT REACH FLOOR MAT. WHEN ADJUSTED MID RANGE THOUGH, THE PEDAL CAN REACH THE FLOOR MAT AND STICK TO THE TOP OF THE FAR RIGHT HAND RIB. I WAS PULLING AWAY FROM A 4-WAY STOP GOING STRAIGHT WHEN THE 395HP VEHICLE MAINTAINED VIOLENT ACCELERATION. PRESSING THE BRAKE I BELIEVE STOPPED THE VIOLENT ACCELERATION OR DECREASED IT SIGNIFICANTLY. I NEEDED TO TOUCH THE PEDAL AGAIN TO GET TO A SAFE PLACE AND AGAIN JUST TOUCHING IT CAUSED VIOLENT ACCELERATION. REGAINED CONTROL OF THE VEHICLE AND PULLED OVER AND FOUND THE PEDAL STUCK TO THE TOP OF THE RIB. WAS A FEW BLOCKS FROM WHERE I PURCHASED THE VEHICLE A FEW DAYS BEFORE. THEIR RESOLUTION WAS TO CONFISCATE MY FLOOR MAT AND FOR ME TO GO TO A PARTS STORE TO BUY A NEW ONE FOR MY $45,000 VEHICLE. SEE ALSO ODI 11288197. *DSY*DT*DT*JB*DT *TP CONSUMER STATED HAVE A LOT OF CONTROLS BACKGROUND AND IMMEDIATELY ASSUMED THE BRAKING CUT BACK ON THE POWER AND WAS VERY SURE WHEN IT TOOK OFF AGAIN. CONSUMER ACROSSED THE INTERSECTION AND HAD ENOUGH SPEED TO MAKE IT TO A SAFE PLACE TO PULL OVER. PULLING UP THE PEDAL WAS NOT A VIABLE OPTION. CONSUMER FORGOT TO DETERMINE IF THE ENGINE BUTTON SHUTS OFF THE ENGINE IMMEDIATELY AT SPEED. *JB *DT*JB *TR*DT*DT*JB*DT*JB*DT *TP*JB*DT*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288197December 10, 2019
VEHICLE SPEED CONTROL
VEHICLE HAS ADJUSTABLE HEIGHT GAS PEDAL AND FACTORY FLOOR MATS PROPERLY INSTALLED. AFTER NEAR-MISS ACCIDENT I FOUND THE GAS PEDAL STUCK DOWN ON A VERTICAL RIB OF THE FLOOR MAT. PICTURES ATTACHED. WHEN PEDAL HEIGHT IS ADJUSTED FULL UP OR FULL DOWN IT CAN NOT REACH FLOOR MAT. WHEN ADJUSTED MID RANGE THOUGH, THE PEDAL CAN REACH THE FLOOR MAT AND STICK TO THE TOP OF THE FAR RIGHT HAND RIB. I WAS PULLING AWAY FROM A 4-WAY STOP GOING STRAIGHT WHEN THE 395HP VEHICLE MAINTAINED VIOLENT ACCELERATION. PRESSING THE BRAKE I BELIEVE STOPPED THE VIOLENT ACCELERATION OR DECREASED IT SIGNIFICANTLY. I NEEDED TO TOUCH THE PEDAL AGAIN TO GET TO A SAFE PLACE AND AGAIN JUST TOUCHING IT CAUSED VIOLENT ACCELERATION. REGAINED CONTROL OF THE VEHICLE AND PULLED OVER AND FOUND THE PEDAL STUCK TO THE TOP OF THE RIB. WAS A FEW BLOCKS FROM WHERE I PURCHASED THE VEHICLE A FEW DAYS BEFORE. THEIR RESOLUTION WAS TO CONFISCATE MY FLOOR MAT AND FOR ME TO GO TO A PARTS STORE TO BUY A NEW ONE FOR MY $45,000 VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287871December 9, 2019
UNKNOWN OR OTHER
I BOUGHT A 2019 DODGE RAM LARAMIE FROM CITY DODGE IN NJ. EVERY TIME I PUT THE TRUCK IN REVERSE, THE TRUCK GRINDS TO A HALT. IN STREETS, DRIVEWAY AND PARKING LOTS. I RETURNED IT TO DEALER FOR INSPECTION ON 11.12.19. THEY HAD THE VEHICLE FOR A FEW DAYS. WHEN IT WAS RETURNED TO ME. THE SERVICE DEPT. SAID THEY COULDN'T FIND ANYTHING WRONG, DIAGNOSTICS WAS GOOD. THEIR SERVICE MANAGER EXPERIENCED THE PROBLEM YET I WAS TOLD ITS OK. LATER THAT SAY AFTER GETTING IT BACK 11/18/19. MY WIFE DROVE THE VEHICLE AND IT REPEATED A DIFFERENT DEFECT (THE TRUCK SHUT DOWN) WHILE BACKING UP TO DRIVEWAY PLUS 2 TIMES AFTER THAT. I THEN RETURNED IT BACK TO DODGE 11/21/19 AND EXPLAINED WHAT HAPPENED. THEY THEN HAD THE VEHICLE FOR A WEEK. THE SERVICE TECH THEN COULDN'T EXPLAIN WHAT'S WRONG THEN ASKED ME TO "MAYBE TURN OFF THE SAFETY SENSORS" . I THEN GOT IT BACK ON 12/2/19. THEY SAID THEY REPLACED THE PARK ASSIST MODULE. NOT SURE IF THEY TESTED THE VEHICLE AFTER. LATER THAT EVENING WHILE BACKING UP IT HAPPENED AGAIN. THE THIRD TIME. I WENT BACK TO TELL THEM IT HAPPENED AGAIN. THE SERVICE MANAGER TOLD ME HE S NOT SURE AND "THEIR CHASING GHOSTS". I SAID THEN WHY DID YOU REPLACE A SAFETY FEATURE IF YOU DON'T KNOW WHAT'S WRONG. THE OTHER SERVICE GUY SAID A SIMILAR INCIDENT HAPPENED TO ANOTHER CUSTOMER. AT THIS POINT I DON'T WANT THIS VEHICLE. I FEEL UNSAFE DRIVING THIS VEHICLE. I STILL HAVEN'T HEARD FROM THE DEALER IN 6 DAYS SO I WANTED TO REPORT THIS SO IT DOESN'T HAPPEN TO SOMEONE ELSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287040December 5, 2019
EXTERIOR LIGHTING
ON 11-21-19 TRAVELING AT 6:00 A.M. IN THE DARK, PUSHED THE WIPER ARM TO TURN ON MY HIGH BEAMS, THE INFORMATION SCREEN FLASHED "HIGH BEAMS DISABLED" THEY HAVE NOT WORKED SINCE. VEHICLE WAS IN MOTION. I HAVE TRIED TURNING FOG LIGHTS OFF, THIS MADE NO DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286779December 4, 2019
UNKNOWN OR OTHER
I PURCHASED A 2019 DODGE RAM 1500 I HAVE BEEN LOOKING AT THIS VEHICLE FOR A VERY LONG TIME EXCITED I FINALLY MADE MY PURCHASE. THIS DEALERSHIP I WENT TO SALES REP WAS AMAZING TOOK CARE OF ME MADE SURE I GOT EVERYTHING I WANTED. AS SOON AS I WENT TO SIGN PAPER WORK I NOTICED RIGHT AWAY THE PAPERWORK DID NOT HAVE THE CORRECT NAME OR ADDRESS ON IT I POINTED IT OUT TO THE FINANCE MANAGER ?[XXX]? TOLD HIM THIS IS NOT ME AND THIS IS NOT MY ADDRESS AND HE SAID HE WOULD FIX IT IF I GAVE HIM THE CORRECT NAME AND ADDRESS SO I DID SIGNED MY PAPERWORK AND TOOK OFF. 3 WEEKS LATER I GET A CALL FROM MY FATHER THAT MY PLATES AND REG CAME TO HIS HOUSE AND THE TRUCK IS REGISTERED IN HIS NAME AND HIS ADDRESS IS ON THE PAPERWORK. SO GO TO THE DEALERSHIP AND LET THEM NO WHAT THE ISSUE IS AND NO ONE HAS HELPED ME I HAVE BEEN SENT TO SALES REPS I SET WITH 4 DIFFERENT FINANCE MANAGERS AND ALSO DEALT WITH THE DMV PAPERWORK LADY AT THE DEALERSHIP AND STILL NO FIX EVERY PERSON I TALK TO SENDS ME TO SOMEONE ELSE AND NO ONE SEEMS TO BE ABLE TO FIX MY ISSUE THAT THE DEALERSHIP CAUSED. THEN I GET A CALL FROM [XXX] THE FINANCE MANAGER AND TELLS ME I HAVE TO CALL CHRYSLER CAPITOL AND I HAVE TO FIX THE PROBLEM THAT THEY HAVE CAUSED AND I HAVE TO DO WHAT I HAVE TO DO TO FIX IT. I HAVE NOT GOT A CALL FROM ANY GM OR MANAGER I HAVE BEEN LEAVING MESSAGES AND NOTHING I DON?T KNOW HOW MUCH MORE UNPROFESSIONAL THIS DEALERSHIP CAN BE IT?S BEEN 3 MONTHS AND MY OWN VEHICLE IS NOT REGISTERED TO ME THAT I BOUGHT AND PAID MONEY ON THIS WAS A BIG PURCHASE FOR ME AND I WAS SO HAPPY PURCHASING THIS VEHICLE NOW THE LAST 20 YEARS I HAVE BEEN DRIVING NOTHING BUT DODGE HAS MADE ME HATE THE BUYING EXPERIENCE FROM THIS DODGE DEALERSHIP. THIS IS THE WORST DODGE DEALERSHIP AND THE WORST AND MOST UNPROFESSIONAL CUSTOMER SERVICE I HAVE EVER DEALT WITH IN MY LIFE ONCE ISSUE IS RESOLVED I WILL NEVER BE STEPPING FOOT IN DCH TEMECULA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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