Ram 1500 Complaints (2019)

1,496 consumer complaints on file.

#11360584September 22, 2020
STEERING
POWER STEERING SEEMS TO LOSE POWER CAUSING DIFFICULTY IN STEERING ESPECIALLY IN PARKING LOTS AND SLOW TURNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355397September 16, 2020
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, VISIBILITY
TL* THE CONTACT OWNS A 2019 RAM 1500. THE CONTACT STATED WHILE DRIVING 30 MPH AT NIGHT, THE INSTRUMENT PANEL WAS REFLECTING ON THE FRONT DRIVER'S SIDE WINDOW MAKING IT DIFFICULT TO SEE THE ROADWAY CLEARLY. THE VEHICLE WAS TAKEN TO LOCAL DEALER TATE SERVICE CENTER LOCATED AT 7139 RITCHIE HWY, GLEN BURNIE, MD 21061, (410) 443-0859 AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355446September 16, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2019 RAM 1500. THE CONTACT STATED WHILE DRIVING ABOUT 70 MPH ON CRUISE CONTROL, THERE WAS A STRONG BURNING ODOR AND DISCOVERED THROUGH THE REARVIEW MIRROR THAT THERE WAS BLACK SMOKE COMING FROM THE VEHICLE. THE CONTACT STATED HE PULLED THE VEHICLE OVER AND GOT OUT THE VEHICLE. THE SMOKE WAS COMING FROM THE HOOD AND THE FIRE WAS VISIBLE UNDER THE VEHICLE. THE POLICE CAME TO THE SCENE AND A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT CAME ON THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO TOWING LOT WHERE THEN THE INSURANCE COMPANY TOWED THE VEHICLE TO AN UNKNOWN LOCATION AND DEEMED IT DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11355130September 15, 2020
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 RAM 1500. THE CONTACT STATED THAT ABOUT A YEAR AGO, THE VEHICLE WAS INVOLVED IN AN ACCIDENT WHERE HE T-BONED ANOTHER VEHICLE THAT WAS TURNING IN FRONT. AS A RESULT, THE VEHICLE SPUN THREE TIMES BUT THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE INSURANCE AGENCY COMPANY TOWED THE VEHICLE TO AN INDEPENDENT MECHANIC, WHO REPAIRED THE COSMETIC DAMAGES. THE CONTACT THEN TURNED ON THE VEHICLE AND ALL WARNING LIGHTS ON THE DASHBOARD FAILED TO ILLUMINATE AS THE DASHBOARD BECOMES DARK TO THE POINT WHERE THE CONTACT CAN'T SEE. THE CONTACT ALSO STATED THAT THE REAR WINDOWS WORKED HOWEVER, THE DRIVER SIDE AND PASSENGER SIDE WINDOWS FAILED TO OPERATE CORRECTLY AND THE 4 WAY FLASHER WARNING LIGHT THAT ILLUMINATES ON THE VEHICLE OR WORKS PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER (TRI-STAR MOTORS 2 SUPERIOR WAY, UNIONTOWN, PA 15401) WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE ISSUE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND HAD SOMEONE INSPECT THE VEHICLE BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE FAILURE MILEAGE APPROXIMATELY 150.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11355221September 15, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
VEHICLE FAILS TO START WITHOUT ANY NOTICE OR APPARENT INDICATIONS OF A POTENTIAL ISSUE.I HAD SOMEONE USE A CODE READER AND GOT THE FOLLOWING CODE P1DF3... I CHECKED RAM FORUMS AND THIS IS A COMMON MALFUNCTION. WITHOUT WARNING SOMETHING DRAINS THE BATTERY. NO ONE KNOWS WHAT WILL FIX IT YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355284September 15, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
TO WHOM IT MAY CONCERN, IN MAY 2020, I RENTED A 2019 DODGE RAM TO FACILITATE A MOVE FROM ILLINOIS TO FLORIDA. 8 HOURS INTO THE JOURNEY, THE VEHICLE ERUPTED INTO FLAMES, NEARLY KILLING MY SON, FIANC, MYSELF AND OUR PUPPY. FORTUNATELY, SOMEONE DRIVING BEHIND US FLAGGED US DOWN WHEN THEY NOTICED BLACK SMOKE COMING FROM THE VEHICLE. WE WERE ABLE TO SAFELY ESCAPE, CALLED 911, THEN HAD TO WATCH AS ALL OF OUR PERSONAL EFFECTS AND SOME VALUABLES WERE DESTROYED BY FIRE. THAT WAS ON MAY 31, 2020, INSPECTIONS WERE PERFORMED ON THE VEHICLE, WITH RAM BEING ONE OF THE PARTIES INVOLVED IN THE INSPECTION PROCESS. UNFORTUNATELY, THE INSPECTORS WERE UNABLE TO DEFINITIVELY SAY WHAT HAPPENED, ALTHOUGH THEY THEORIZED THAT THE REAR, DRIVERS SIDE CALIPER MAY HAVE SEIZED UP, RESULTING IN THE FIRE. EITHER WAY, NOTHING WE COULD HAVE DONE DIFFERENTLY. WHILE I AM RELIEVED THAT WE WERE ABLE TO ESCAPE HARM, IT'S UPSETTING THAT ALL OF OUR KEEPSAKES, PERSONAL EFFECTS AND SOME VALUABLES WERE DESTROYED. TO ADD TO THE HEARTBREAK, WE HAVE YET TO HEAR FROM ANYONE ACTING ON BEHALF OF RAM. CONSIDERING THE NEAR MISS WE SUFFERED, I WOULD THINK THAT RAM WOULD SHOW SOME COMPASSION AND REACH OUT TO US. VERY DISAPPOINTING, I WILL NEVER PURCHASE A DODGE AFFILIATED VEHICLE (AGAIN) IN MY LIFE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11354748September 13, 2020
ENGINE
EHICLE WAS PARKED OVER NIGHT CAME OUT NEXT DAY TO GO TO STORE EBGINE LIGHT WAS ON ON FURTHER INVESTIGATION I GET A P1DF3 ERROR CODE FROM MY ODB READER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354538September 12, 2020
ELECTRICAL SYSTEM
WHILE BACKING UP TO A TRAILER TO HITCH TO IT I WAS USING THE REVERSE CAMERA IN THE STEREO AND I HEARD A POP AND THE STEREO SHUT OFF ALONG WITH THE SCREEN FOR THE CAMERA. THIS IS THE SECOND TIME THAT THIS HAS HAPPENED WITH THIS STEREO. I JUST HAD THE STEREO REPLACED IN APRIL FOR THE SAME ISSUE AND I WAS TOLD THAT IT WAS A PROGRAMMING ISSUE WITH THE SYSTEM. WILL BE CONTACTING THE DEALER TO HAVE THIS STEREO CHECKED OUT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354540September 12, 2020
ELECTRICAL SYSTEM, ENGINE
DRIVING TRUCK AND CHECK ENGINE / WARNING LIGHT CAME ON STATING THAT STOP / START SYSTEM UNAVAILABLE SERVICE NEEDED. CONTACTED DEALER AND TOOK IN FOR SERVICE. BY THE TIME I TOOK IT BACK TO THE DEALER THE SYSTEM RESET AND WARNING WAS NO LONGER IN SYSTEM LOGS. DEALER STATED THAT SINCE WARNING WAS NOT ACTIVE IN SYSTEM THEY COULD NOT CHECK MESSAGE AND THEREFORE COULD NOT REPAIR. SAME ISSUE OCCURRED 2 WEEKS LATER AND RESOLVED ITSELF AGAIN. I AM NOW DRIVING TRUCK WITH OUT USING THE START / STOP SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354600September 12, 2020
ELECTRICAL SYSTEM
2019 RAM 1500 INSTRUMENT CLUSTER DISPLAY GOING BLANK, STARTING OUT GOING BLANK WHEN PARKING OUTSIDE IN HEAT AND HUMIDITY IT WOULD COME BACK WHEN TRUCK COOLS DOWN INSIDE. AUGUST 19 2020 I TOOK IT TO THE DEALER TO CHECK IT OUT. THEY SAID INSTRUMENT CLUSTER NEEDED REPLACED AND ORDER ONE. THEY TOLD ME IT WOULD TAKE THREE WEEKS TO GET. CALL DEALER SEPT 12 AND THEY HAVE NO IDEAL WHEN THEY WILL GET IT. I HAVE BEEN DRIVING SINCE AUGUST 19 WITH NO INSTRUMENT CLUSTER IT HAS NOT WORK AT ALL. SEE THIS AS SAFETY HAZARD.CAN NOT SEE ALARMS, MILEAGE, OIL PRESSURE, WATER TEMP, OR ANY ALARMS, HAD ALARM YESTERDAY FOR ABOUT THIRTY MINUTES WHILE DRIVING. TOOK ABOUT 20 MINUTES TO FIGURE IT OUT WAS A SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354236September 10, 2020
ELECTRICAL SYSTEM, ENGINE
2019 RAM CLASSIC BIG HORN. IT'S BEEN QUITE A JOURNEY WITH THIS TRUCK. FIRST, ABOUT A MONTH AFTER I BOUGHT IT (FEB 19) I NOTICED THE BED WAS A COUPLE OF INCHES TO THE LEFT OF THE CAB. TURNS OUT, IT WAS THE CAB NEEDING ADJUSTMENT NOT THE BED. DROVE IT FOR A YEAR FINE. 2 MONTHS AGO I ATTEMPTED TO START AND IT WAS DEAD. THE INTERIOR LIGHTS WOULD WORK BUT IT WOULD NOT START'NOT EVEN TRY TO TURN OVER. I DISCONNECTED THE NEG BATTERY POST AND WAITED A FEW MINUTES, HOOKED IT UP AND IT STARTED. DROVE IT FOR A COUPLE DAYS THEN, BACKING OUT OF MY GARAGE IT DIED'WHILE MOVING IT JUST DIED. IT WAS ON THE WAY TO THE DEALER FOR SOME WARRENTY PAINT REPAIR SO I FIGURED I'D DISCONNECT THE BATTERY AGAIN AND DRIVE IT OVER. WHEN I OPENED THE DOOR THE ALARM WENT OFF. NOTHING I COULD DO TO TURN IT OFF. COULD NOT TURN THE KEY TO OFF AND COULD NOT GET THE KEY OUT OF THE IGNITION. PUSHING THE BUTTONS HAD NO EFFECT. DISCONNECTING THE BATTERY SILENCED THE ALARM. HAD IT TOWED TO THE DEALER. THEY TRIED FOR TWO WEEKS TO FIX IT. THEY CHANGED THE IGNITION MODULE, AND IT DIDN'T' WORK. THEY REPROGRAMED THE KEYS AND IT DIDN'T WORK. THEY REPROGRAMED 1 ANOTHER NEW, DIFFERENT KEY AND IT DIDN'T WORK. THEY PROGRAMMED TWO NEW DIFFERENT KEYS AND SAID THAT FIXED IT (MAKES NO SENSE WHY THE SECOND KEY WOULD HELP). IT ALSO DOESN'T MAKE SENSE HOW THE KEY FOB MALFUNCTION WOULD CAUSE THE VEHICLE TO DIE WHEN IT'S RUNNING. PICKED UP THE TRUCK AND DROVE 200 MILES. THEN THE NEXT DAY IT DIED WHILE DRIVING STRAIGHT AT 30 MPH, IN THE MIDDLE OF AN INTERSECTION. THEY CLEARLY DON'T KNOW WHAT'S GOING ON WITH THIS THING AND WON'T PAY TO TOW IT BACK TO THEIR SHOP. THEY WANT ME TO SEND IT TO A LOCAL SMALL TOWN DEALER, 4 HOURS FROM HOME. I CAN BARELY GET THEM TO RETURN MY CALLS. THE SERVICE REP SAYS ALL THEY CAN DO IS HAVE IT TOWED TO THE CLOSEST DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353610September 8, 2020
SERVICE BRAKES
COMPLANIED ABOUT BRAKES SQUEALING TOOK TO LITHIA DODGE IN BILLINGS MONTANA SAID THEY REPLACED EVERYTHING PADS CALIPERS AND ROTORS ABOUT 4K MILES LATER STARTED DOING SAME THING TOOK IT BACK SAID NOTHING THEY COULD DO REPLACED PADS MY SELF FOUND INADEQUATE LUBE ON ALL SLIDES AND NOTHING REPLACED LIKE THEY SAID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353022September 3, 2020
ENGINE, UNKNOWN OR OTHER
SUDDEN LOSS OF ENGINE OIL DUE TO ENGINE MOUNTING BRACKET BREAKING AWAY FROM FRAME CAUSING ENGINE TO DROP PUNCTURING THE OIL FILTER. 7 QUARTS OF OIL PUMPED OUT ALL OVER THE HOT EXHAUST AND ONTO THE RIGHT FRONT BRAKE ASSEMBLY. WHEN I SAW THE SMOKE I SLOWED DOWN AND TRIED TO GET TO A SAFE STOPPING POINT OFF OF THE HIGHWAY. BY THE TIME I GOT THERE THE LOW OIL PRESSURE INDICATOR CAME ON. WHEN I FINALLY CAME TO A COMPLETE STOP OIL WAS EVERYWHERE UNDER AND ON THE VEHICLE.I SHUT THE ENGINE OFF AND GOT OUT THINKING IT MAY BE ON FIRE. THANKFULLY IT WAS NOT. I ALSO HOPE THERE IS NO ENGINE DAMAGE. I CALLED THE DEALER AND HAD IT TOWED TO THERE SHOP. I WAS INFORMED THERE WAS AN INCOMPLETE WELD ON THE FRAME BRACKET CAUSING THIS FAILURE. THIS SOUNDS LIKE A MANUFACTURING DEFECT TO ME! I,AM NOT HAPPY WITH THE REPAIRS THE DEALER IS PROPOSING. THIS TRUCK IS 2 YEARS OLD AND HAS 18,000 MILES.*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352853September 2, 2020
ENGINE
TL* THE CONTACT OWNS A 2019 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER, SHUT-OFF AND RESTARTED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE LITHIA CHRYSLER JEEP DODGE OF BILLINGS DEALER LOCATED AT 2229 KING AVE W, BILLINGS, MT 59102, WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE, AND STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE SAME DEALER FOUR TIMES. THE TECHNICIAN SUGGESTED THAT THE ENGINE NEEDED TO BE REPLACED HOWEVER, WHEN MADE AWARE OF THE FAILURE, THE MANUFACTURER DECLINED TO PAY FOR THE ENGINE REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352882September 2, 2020
STEERING
WHEN TURNING TO THE LEFT THE STEERING WHEEL STICKS LIKE THE POWER STEERING GOES OUT. WHEN MOVED BACK TO STAY ON ROAD I OVER TURN SOMETIMES COME OFF THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352200August 31, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER
WHEN VEHICLE SHIFTS TO REVERSE THE SIDE MIRRORS TILT DOWN TO SHOW PARKING LINES. WHEN THE VEHICLE RETURNS TO DRIVE, THE MIRRORS TILT UP BACK TO THE FACTORY RESET POSITION RATHER THAN THE POSITION PREVIOUSLY SET BY THE VEHICLE OPERATOR. THE DRIVER MAY NOT NOTICE THE MIRRORS ARE MISPLACED UNTIL THEY ARE ON THE ROAD. THIS IS A SAFETY ISSUE. THE DRIVER HAS CAN REASONABLY EXPECT THE MIRRORS TO RETURN TO THE PREVIOUS POSITION. ALL OTHER CARS WITH BACKUP MIRROR TILT RETURN TO PRE-SET POSITION. I HAVE CONTACTED RAM AND THEY CLAIM THIS IS THE INTENDED FUNCTION OF THE MIRROR / ELECTRONICS. MY LOCAL DEALER CONFIRMED THAT RAM SAYS THIS IS CORRECT FUNCTION AND THAT THE SAFE RETURN OF MIRRORS TO PRE-SET POSITION IS ONLY AVAILABLE WITH A HIGHER LUXURY TRIM OPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351940August 29, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
TRUCK WAS IN MOTION ON A CITY STREET AT 40MPH. APPROACHED A STOP LIGHT AND THE WARNING LIGHTS ON THE DASHBOARD STARTED GOING OFF (ALL OF THEM). THE WINDSHIELD WIPERS WENT ON AND OFF BY THEMSELVES, BLINKS DIDN'T WORK, HAZARDS DIDN'T WORK, THE RPM AND MPH GAUGES KEPT GOING UP AND DOWN. THE BRAKES DIDN'T WORK SO I HAD TO USE THE EMERGENCY BRAKE TO STOP. PULLED INTO A PARKING LOT, SHUT THE VEHICLE OFF, WAITED 5 MINUTES AND STARTED IT UP AGAIN. SAME THING HAPPENED. SHUT THE VEHICLE OFF AND WAITED 10 MINUTES, STARTED IT BACK UP AND THIS TIME ONLY THE CHECK ENGINE LIGHT CAME ON. I MADE IT HOME 2 MILES DOWN THE ROAD. THE FIRST BUSINESS DAY AVAILABLE, THE DEALER CAME AND PICKED UP THE TRUCK. IT HAS BEEN WITH THE DEALERSHIP FOR THE WEEK. THE CALLED THE OTHER DAY AND SAID SOMETHING IS WRONG, THEY ARE UNABLE TO START THE VEHICLE UP NOW. THEY ARE WAITING FOR AN ENGINEER TO REVIEW IT FROM THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350838August 24, 2020
ELECTRICAL SYSTEM
STEREO CAN BE TURNED ON WITHOUT THE KEY FOB OR PRESSING THE IGNITION BUTTON CAUSING THE BATTERY TO DRAIN DEAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350977August 24, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE DASH LIGHTS GO OUT AND THIS MAKES THE INSTRUMENT PANEL VERY HARD TO SEE, EVEN WHEN BACKING THE CAMERA ALSO GOES DARK, THIS HAPPENS WHEN THE VEHICLE IS IN MOTION AND WHEN NOT IN MOTION. THE CRUISE CONTROL DOES NOT ALWAYS ENGAGE WHEN THE CRUISE IS ON. THIS HAPPENS WHILE DRIVING THE VEHICLE. OBVIOUSLY THE BACK UP CAMERA WHEN BACKING. IN MOTION. THIS IS NOT A ONE TIME THING IT HAPPENS OFF AND ON WHEN IN THE VEHICLE. I DO NOT HAVE ANY PICTURES AS I AM USUALLY DRIVING WHEN IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350029August 18, 2020
STRUCTURE:BODY
WASHING/WAXING TRUCK WHEN CRACK WAS FOUND OVER DRIVER DOOR JAMB WHERE THE ROOF AND THE DOOR SURROUND MEET. TRUCK HAS 11,000 MILES ON IT AND HAS BEEN WELL CARED FOR AND NOT ABUSED. ZERO ACCIDENT DAMAGE. FCA HAS ALREADY DENIED THE INITIAL CLAIM BUT IT IS REPROCESSING. ABSOLUTE TEXTBOOK MANUFACTURER DEFECT, BE IT IN STEEL USED OR WELDING PROCESS. CRACK FIRST FOUND ON 8/15/2020, NO IDEA HOW LONG IT'S BEEN THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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