Ram 1500 Complaints (2019)

1,496 consumer complaints on file.

#11441324November 22, 2021
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
At low speed usually coming to a stop truck shifts to natural dash indicates to "shift to park" once shifting to park and back to drive truck moves normally. The truck has had this happened numerous times. I reached out to ram care and they advised me to have it scanned at a service dealer. I had the vehicle scanned and no issues were reported. Since then the truck had switched gears at low speed to natural and shift to park . This is dangerous and safety is one of the feature of this vehicle and this can cause many issues to safety to myself or other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441361November 22, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I cannot properly refuel my tank. It takes me 25 minutes to fill 5 gallons of gas. The pump keeps shutting off like it thinks my car is full. All gas station pump are doing the same thing. Also my Navi goes off course. Sirius XM says my location is one place according to their system but I am 200 miles away. They say it shows it is working on their end but there is clearly an electrical or navigation glitch with my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440963November 18, 2021
ENGINE
Turned left into a parking lot, approximately 10-15 mph, and the engine unexpectedly shuts off. Electric parking brake engaged and all warning dash lights came on. If the person behind me was not paying attention they would have collided with me. Was able to start the truck and drive into the parking lot. After searching forums online, this seems to be a common problem with no solution or acknowledgement from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440976November 18, 2021
VISIBILITY/WIPER
Wipers stopped working while driving. It was snowing lightly but enough that it was dangerous without working wipers!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439500November 5, 2021
ELECTRICAL SYSTEM
The contact owns a 2019 Ram 1500. The contact stated that the instrument cluster intermittently failed to properly illuminate. The vehicle was taken to the local dealer as well as McLarty Daniel Chrysler Dodge Jeep RAM FIAT (3709 S Thompson St, Springdale, AR 72764) and Lewis Chrysler Dodge Jeep Ram (3311 N College Ave, Fayetteville, AR 72703) on separate occasions. However, all three dealers could not duplicate the failure. Additionally, the vehicle was taken to an independent mechanic and the mechanic related the failure to NHTSA Campaign Number: 19V556000 (Electrical System). The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that since the dealers could not duplicate the failure, they were unable to assist. The failure mileage was approximately 7,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439124November 2, 2021
STEERING, SUSPENSION
On October 27, 2021 I was pulling into a parking lot at extremely low speed and upon turning heard a pop noise and felt a minimal jolt in the steering wheel. Letter in the day as I was leaving I turned right to come home and had the same experience. The next morning same thing at slow speed turning either left or right. Made appointment at dealer for first available date which was November 1, 2021. I received this from the dealer service team: Concern Critical Customer States There’S A Popping In The Front End Wall Turning Issue TEST DRIVE AND INSPECT FRONT SUSPENSION - PASSENGER FRONT SWAY BAR LINK WORN/SEPARATED DRIVER SIDE ALSO SHOWING SIGNS OF FAILING NEEDS BOTH REPLACED AND ALIGHNMENT Recommendation REPLACE SWAY BAR LINKS AND ALIGNMENT with an almost $1,300.00 repair bill. I was told this was not covered by my 5 year 60,000 mile warranty and that parts were back ordered and expected not until 11/24/2021. I started researching and located multiple forums that stated this was a known issue. I also spoke to a mechanic that stated this was not normal on a vehicle with under 60,000 miles. I was also told that if it separates it could cause an accident and possibly result in injury or death. My question is why has a recall not been made with this being a known issue. This vehicle I purchased new from this same dealer and had never been off road. I don’t understand the integrity of the design for a vehicle that is four wheel drive and should be built to perform off-road having this issue with no off road activity ever taking place. Could you please take a look into this since I was made aware that if I didn’t pay this large amount for the repair it could be a safety issue? Thanks for your review and looking into this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438898November 1, 2021
ELECTRICAL SYSTEM
FCA “Uconnect “ infotainment screen de-laminating, causing inputs to change (volume changes, interior climate changes, rear view camera activation) without user interaction or overall screen failure (inputs not recognized, screen shutoff) causing safety risks due to distraction or inability to use the device for intended function.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438923November 1, 2021
SERVICE BRAKES
I stopped at the 4 way stop at Hill street and Apopka. I made a right hand turn down Hill St. I went to push on the brake and the complete brake pedal and arm fell off and landed on the floor of my truck. At this point there was no brake to push, I put the truck in neutral and moved right and used the emergency brake to stop the vehicle. I got the truck to Plaza Dodge and they replaced the entire braking system. Evidently after some research on my part there had been a recall for the same issue on 2019 Rams. But only for the classic model. Well it seems they need to have one for the new body style as well. I have all the parts if needed to be inspected. There was absolutely no warning, and if I had been anywhere else and traveling at a higher speed, I strongly believe someone may have been killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438365October 27, 2021
AIR BAGS
Airbags did not deploy in an accident where my vehicle rear ended a vehicle.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11438433October 27, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have had radio issues since Mid 2020 on my 2019 Ram 1500 Laramie Longhorn. I have gone to the dealer and they have updated the software. It was good for a short, SHORT, time and then the issue continued. At the end of November of 2020, my battery went bad for a second time. I took it in to the dealer because the radio was not working again and this time they ordered a new radio. The maps system would show my 250 miles to the East Southeast. I live in Wichita, KS and it would have me in a field outside of Tulsa, OK. The radio would display also the same message that “dive not supported”. I finally got a replacement radio and the maps worked but the display immediately went back to “device not supported.” I went back into the dealership and they contacted Mopar once again and the service person told me that an update was coming in the spring of 2021. I have contacted the dealership and “US Customer Care | [email protected]" by the installed help system multiple times and I have received one replay but was told at each phone contact that someone would be contacting me to followup. No one has ever returned a call for a follow-up. I would like my radio back and to be able to use it like it was purchased to function. It is a distraction to use since it also controls the air conditioning and the heat functions as well as hands-free for my phone. Please look into this matter and PLEASE keep me updated on it. It is a hazard and needs to be repaired properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438115October 25, 2021
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
The instrument cluster has stopped working. I am no longer able to view things such as speed, tire pressure, oil life, warning lights and signals and more. This was functioning properly when I bought the truck but recently has gone blank for days and then came back on. It went out again about 5 days ago and has been out since. I have researched he'd online and in message boards and have seen many other cases of this happening with other Ram trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437592October 21, 2021
VISIBILITY/WIPER, STRUCTURE:BODY, UNKNOWN OR OTHER
Parked, sprayed windshield with washer fluid, liquid streamed down inside of windshield (leak) in three separate locations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437438October 20, 2021
STEERING
Steering control While driving higher then 40 MPH the steering stick both right and left when going around a bend. This has caused 2 oversteering events with out accidents or injuries. This will be much more dangerous during inclement weather, especially snow. The dealer or service has not been contacted as of yet, nor have the parts been inspected. No working lamps were illuminated. This vehicle is a Certified Preowned that was purchased out of state. The problem was noted during the ride home after picking up then vehicle. Originally I thought it was the tires, it was not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437386October 19, 2021
STEERING
The contact owns a 2019 Ram 1500. The contact stated while driving at various speeds and making exclusively left turns, the steering wheel inadvertently locked in position, not allowing for movement of the steering wheel. The contact stated no warning light was illuminated. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was informed of the failure. The contact was awaiting a response. The failure mileage was approximately 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436967October 15, 2021
ENGINE, UNKNOWN OR OTHER, STEERING
5.7 2019 Ram 1500 Rebel with MDS engine stop with low MPH and turning onto oncoming traffic. I was not accelerating, nor applying the brake. Just slowly rolling into a left turn. It has happened about 4 times and usually during a U-turn. Only two options to get it out of condition during oncoming traffic!!! 1) Engine dies, apply the brake, shift to park, release the parking brake, shift to drive 2) While still rolling in turn, engage/turn the shifter to neutral and lightly touch the brake pedal, the engine will start, then shift into drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436702October 13, 2021
FUEL/PROPULSION SYSTEM
Recently I have been experiencing issues when I pump gas in my three year old truck. When I pump gas the nozzle won't fill it up automatically and continues to stop constantly that causes to take forever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436220October 10, 2021
STRUCTURE:BODY
Tailgate unlocks and opens on its own while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436127October 9, 2021
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
The instrument cluster screen in the driver dashboard has gone completely blank. You cannot see the mileage on the truck or any of the information about the truck. I went to dealer who quoted $1300 to replace the screen. I was on the highway going 65mph when the screen went completely blank and I had no control over the cruise control. Luckily I was able to get the truck to stop. My concern is that when these screens go dead and you are using something like cruise control, you no longer can see anything happening in the vehicle when the screen goes dead. Ram has refused to fix the problem for me. This all started after I did an over the air update and it bricked my dashboard screen afterward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436184October 9, 2021
VISIBILITY/WIPER
My factory windshield cracked so I had to replace it, I decided to go with OEM for the replacement, after getting it replaced I noticed the windshield was distorted and had wavyness to it, I called and the guy said it must’ve been a defective windshield, he replaced it a second time and the same thing happened, I then thought maybe he was getting fake OEM glass so I contacted my dealer, they replaced it, low and behold the same problem, then a fourth time, yup the same problem, keep in mind these are OEM mopar windshields. it is very hard to focus on driving and very frustrating, something needs to be done because I have a feeling I am not the only one with this complaint for my truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435918October 7, 2021
UNKNOWN OR OTHER
Instrument cluster panel has been intermittent for some time and eventually is now blank. It is a safety hazard since you cannot get any information about tire pressure, oil pressure, and other information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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