Ram 1500 Complaints (2019)

1,496 consumer complaints on file.

#11551718October 24, 2023
ELECTRICAL SYSTEM, STEERING
Electric power steering service causing safety issues due to no power steering! Lost power steering on highway during rush hour and dealer won't cover it. Out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551370October 23, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2019 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated while driving at slower speeds with a trailer attached to the vehicle, the vehicle shut off as several warning lights appeared on the instrument panel. Due to the failure, the vehicle was towed to the dealer where the contact was informed that the part for the high-pressure fuel pump was not available for another two months. Once the fuel pump was finally replaced, the dealer informed the contact that contamination was found in the fuel system which rendered the repair ineffective. The contact was given an estimate for the repair. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551399October 23, 2023
STEERING, ELECTRICAL SYSTEM
The contact owns a 2019 Ram 1500. The contact stated while driving 65 MPH, the steering wheel locked up. The instrument panel also turned off inadvertently. The vehicle became unresponsive, causing the contact to drive off road. The contact was able to get the vehicle started after removing and replacing. There was no warning light illuminated. The vehicle was taken to a dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551425October 23, 2023
ENGINE
The contact owns a 2019 Ram 1500. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated that the check engine warning light was illuminated. The contact was able to restart the vehicle and drove to a dealer. The dealer diagnosed the vehicle and determined that the battery needed to be replaced. The vehicle had been repaired. The contact stated that she was not confident that the failure was related to the battery. The manufacturer had not been informed of the failure. The failure mileage was approximately 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551495October 23, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The component lights came on advising they cannot be used along with a check engine light. I took it to the dealership, which I have the Mopar lifetime warranty. They hooked it up to the computer and charged 800 dollars for a software update and said it is not covered under warranty unless its a safety issue. All of these systems are safety items installed in the vehicle which I rely upon. It is a safety issue when not in use because of a software update that one must pay for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550944October 20, 2023
ELECTRICAL SYSTEM
I have had my issue for years. When ever I put the gear on Reverse, the image produced from the camera on the door liftgate latch tailgate handle on the screen flickers. So I don't get a solid feed at times. This caused me to back up into a poll in a parking lot. As a result, my rear bumper got a dent from the impact. Years earlier I had taken my truck over to the dodge service department at my local dealership where they did some type of reset to try to fix that issue but that did not fix it. I continued having that issue and to make things worse, it turns out that the service department has no record of my truck going in for that. I've fought over this with the service department but they don't want to take ownership of my problem. So now my rear bumper has a dent as a result from the flickering.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11549581October 12, 2023
SUSPENSION
Left rear shock absorber reservoir broke and fell from the vehicle. It appears the weldment is defective. Had this happened while traveling at highspeed the reservoir tank could have caused serious damage, injury or death. The uploaded picture shows the left shock above with the missing reservoir tank. The right shock has the mfg information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549318October 11, 2023
UNKNOWN OR OTHER
Driver side door lock no longer auto locks or opens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549491October 11, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I have an oil cooler leak, a radiator leaking coolant , transmission running high. I have 110k miles on my truck and do routine maintenance. I’m worried about an engine fire or cracked block soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549275October 10, 2023
STRUCTURE:BODY
Failure point - Cracked back glass frame and gasket which allowed water to leak into the cab and onto the radio frequency module causing it to corrode. When raining the vehicle started on its own while I was sitting inside it. While driving to the mechanic the vehicle wouldn’t shift out of first gear. While driving multiple service systems lights came on along with service airbag system warning. The issue was confirmed by the dealership. The dealership replaced the failed parts along with the third break light for no apparent reason. There was never a mention of there being issue with it. Warning lamps were on however the lamps wouldn’t stay on due to the electrical issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548620October 6, 2023
FUEL SYSTEM, GASOLINE
The contact owns 2019 Ram 1500. The contact stated that on numerous occasions while refueling the vehicle, the fuel overflowed from the filler neck. The contact then stated that water had leaked into the fuel tank. The check engine warning light illuminated. A message displayed on the instrument panel “catastrophic failure to the vehicle if failed to stop”. The vehicle was inspected by an independent mechanic using an OBD code reader and retrieved codes: P0300, P0456, P0455 and P1DF3 and diagnosed that the fuel pump failed and needed to be replaced. The vehicle was repaired. An undisclosed dealer was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548499October 5, 2023
ENGINE
The exhaust manifold bolts have broken three times on my 2019 Ram 1500, LImited, 5.7L causing the O2 sensor to apparently trim the fuel out differently than when it does not leak, likely causing the truck to operate outside of the emission requirement. This has been an issue for many years for all owners, some dealers provide warranty repair and other do not. The diesel engine option for this same truck has a recall on the exhaust manifold, but not the gas engine. Please read the forums about this problem to see that nearly all of these trucks have this problem, causing a significant concern with "legal" emissions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548018October 3, 2023
ELECTRICAL SYSTEM
Rear view camera glitches on occasion. When it does, I receive a solid blue screen or the video image is dark and distorted with red and green pixelation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548061October 3, 2023
POWER TRAIN, STEERING
When turning to left vehicle will say power steering unavailable and stop working intermittently and the rear end howls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547606October 1, 2023
STEERING
While driving down the highway i received a message in my dash that my power steering was no longer available. I was in a slight curve (not too bad). The steering was instantly hard to move the wheel. It was not too alarming. Then the warning went away and the power steering resumed immediately. Then the pressure that i was using was too much and my truck started swerving until i could regain control of it. Now the power steering is going in and out almost every time i drive it. While the whole thing is dangerous the most worrisome part is the fact that the power steering returns when i am turning causing a jerk to the vehicle depending on what curve i am in at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546586September 26, 2023
STEERING
The contact owns a 2019 Ram 1500. The contact stated that the power steering assist failed to operate while starting the vehicle. The "Power Steering Unavailable - Service Required" message was displayed on the instrument panel. The dealer and the manufacturer were notified of the failure but offered no assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 19V812000 (Steering) which was linked to the failure. The vehicle was not repaired. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546370September 25, 2023
ENGINE
My Ram Rebel 1500 is once again in the shop for repair of broken manifold bolts. They have had my vehicle for 4 days now on this repair and multiple days on the previous broken manifold bolt repair. This is a continual problem with Ram 1500’s. I asked if they could put a better bolt in and they said no because the warranty covers certain bolts. So, I said I can expect this to happen again and only hope it is still under warranty? And the answer was basically, yes. The first time the bolts broke the mileage was around 40,000 i believe. The second time it is 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546228September 24, 2023
ENGINE
Water pump failure at 70,xxx miles, caused coolant to spray throughout the engine bay which will cause premature rusting and/failure of other components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546244September 24, 2023
ELECTRICAL SYSTEM, ENGINE
Good morning, I am the proud owner of a 2019 Dodge Ram 1500 Hybrid, which is one of 4 I have owned over the majority of decade. While I obviously have put my trust in Ram for a really long time, that trust has been being betrayed since I have owned this one. In the last 6-months alone, my Ram has been down awaiting one spare part or another. Parts that Ram recognized as a problem shortly after the 2019 Hybrid 1500 was released and made several mid-model-year engineering changes, but never issued a recall, and because those replacement parts like the New Alternator Harness, are only just now being released with most having a 6-12 week lead time. The Alternator Harness being one of the parts that my Ram has been waiting on now for more than a month. That said, if that had of been the only problem, there’s a strong probability that I wouldn’t have mentioned it! With this being the 3rd time in 2023 and another on late 2022, and not having the new (used) Ram I just bought and pay $850 a month for (not including insurance), and it with it seeming to be more of a systemic issue, with literally thousands of people dealing with similar issues on their 2019 and it’s something that needs to be addressed, as even if it wasn’t thousands, but only hundreds, or even 1-person having these issues, if Ram saw these as significant enough issues, that they felt it necessary to re-engineer them, then Ram’s customers shouldn’t be stuck paying out their hard earned money, for vehicle that should have never been released with the original parts design. In the instance with my 2019 Ram, having it be out of commission for almost have 2023 is hard yo chew! Especially when it has less than 50,000-miles, with only roughly 10,000 coming since I bought it in October 2021. When you add the fact that Ram redesigned the number of parts they did, then never did a recall, but still force the Customers to pay for those parts! My Ram has been down for almost 6-months just this year
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546132September 23, 2023
UNKNOWN OR OTHER
The exhaust manifold bolts have broken allowing the exhaust to escape into the engine compartment which allows these fumes to be pulled into the fresh air inlet into the cab of the truck. it has been inspected by Cole Chrysler in Marshall Michigan. their reply was it is happening on many of their trucks and cars with the Hemi engine and the cost to repair it is $1200.00 and is not covered under any warranty or recall, and said it is not a safety issue. I have made calls to Chrysler and have had zero cooperation in trying to resolve this issue. I am [XXX] and never in all my years of owning cars have ever seen an exhaust manifold bolt break under normal driving conditions. These are breaking one by one, there are 8 broken bolts now, the truck is louder and more fumes are escaping now. this is dangerous to the health to anyone who is having the same issue and can't afford to throw away $1200 on $20 worth of bad bolts. Thank you for taking the time to read this and please help all of us who are having this issue INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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