Ram 1500 Complaints (2021)

669 consumer complaints on file.

#11441787November 27, 2021
VEHICLE SPEED CONTROL
I was driving on the street and had to accelerate rapidly to avoid a collision and when I pressed down the accelerator pedal it got stuck and the truck accelerated and wouldn’t slow down, I immediately pressed on the brake and it did not slow down at all, I then managed to bring the accelerator pedal back up with my shoe and get it unstuck and that’s when The truck stopped accelerating. To the best of my knowledge it seemed as if the pedal was sticky or like a spring or something made it get stuck to the accelerating position. I did not notice any warning lights on the dashboard but this is a very serious concern because I was approaching an intersection when this occurred and also I always carry my baby in the truck with me. I have an appt with the dealership on 11/29/21 to diagnose concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441747November 26, 2021
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: CAMERA SYSTEM
The backup camera no longer works. I only have 2200 miles on my truck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441389November 22, 2021
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM
While traveling 15 mph across railroad tracks, the throttle stopped responding to the gas pedal and stopped accelerating. The vehicle made it three feet past outer track and began to roll backward, I applied emergency brake and put gear in park but dial would not move. I attempted restart 3 times without success; 4th time worked and was able to move forward to safe position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441305November 22, 2021
ELECTRICAL SYSTEM, ENGINE
On two separate occasions while slowing to make a turn or to come to a stop, the truck will shut off the engine, once it slows to below 5mph it will force itself into park and apply the emergency brake while still rolling. This is very unsafe when in traffic, and could cause a wreck. It has been at the dealership for two weeks and there is still no solution, and they have not been able to reproduce it yet. Both times there was no warning it was going to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441076November 19, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, SERVICE BRAKES
Today 11/19 around 12:50pm Pacific Time I was picking up my kids from school and as I was going about 20mph and my truck braked out of nowhere then shut off. Nothing was with 50ft in front and luckily no one was behind me. This isn't the first time this has happened the first time was on the freeway as I was going 75mph and fortunate no on hit me then. This is a safety issues for owners and other drivers. Unfortunately my truck still has the issue of staying on at times which again is a safety issue and fire hazard. We have video on our security cameras that caught the dashboard blinking and no it's not any security light. My truck has been to the dealer twice already for these issues for about a month. The dealer couldn't figure out what was wrong they don't even know. A little over month ago Ram Customer care case manager (2nd one I've dealt with) called and she asked me if the dealer called me and I told her no one has called me but I have the same issues and some. She said she'd call the dealer for an appointment and after that nothing till last Wednesday 11/10 around 6pm Pacific Time I got a call from another case manager I missed that call as I was outside trying to get the truck to turn off and since then I have been returning her calls and nothing. I guess we'll just have to wait for something serious to happen before these issues become important to [XXX]. This truck is our family vehicle so why aren't these SAFETY ISSUES taken more SERIOUS? No warning lights came on dashboards before braking out of nowhere. Guess we'll just have to see what happens...We LOVE our RAM but [XXX] the issues it has. Can't upload videos on here they should change that. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440746November 17, 2021
ENGINE
Driving around 25 MPH and slowed to make a left turn into a parking lot. At about 10 MPH the engine shut off. As I came to a stop the parking brake was automatically engaged. I had to put the truck in park, restart the engine and remove the parking brake to drive off. Thank god I wasn't stuck in the middle of the road. As I do my research this same issue has been reported by many etourque ram owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440345November 13, 2021
ENGINE
Engine has stalled multiple times while making turns, left or right. Was able to restart every time. Dealer cannot replicate and has not repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440323November 13, 2021
ENGINE
Coming up to a T junction where I had to stop and turn left, slowed to about 2 mph and accelerated into a left hand turn when truck's engine died, truck stopped and the parking brake was engaged automatically. The transmission didn't turn to neutral so minimal rolling just stopped in middle of road. Cars around me had to brake to avoid hitting mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440322November 13, 2021
ENGINE
This following has now happened twice, first time 9/7/21- second time 11/12/21. While slowing from approximately 35-40 MPH to make a right hand turn the vehicle shuts off - auto braking engages - must restart the vehicle. As stated, this has now happened twice (truck has 10K miles) - vehicle shutting off in traffic and applying auto braking is highly dangerous and placing myself and my passengers at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440234November 12, 2021
ENGINE
Driving 8-10mph in traffic when truck engine died. Truck stopped and engaged emergency parking brake. Was able to restart truck and go on my way. 2600miles on odometer, I have read many other owners experiencing exact same issue with eTorque.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440119November 11, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
At approximately 9,000 miles I was turning left from a residential area traveling at 15-25 mph. During the turn, and without warning, the vehicle stalled. The vehicle shifted to park, the electronic parking brake engaged and the engine shut off. There were no warning lights before the incident and the incident has not occurred since. I pressed the start button and the engine fired and was operational. Of concern is that the vehicle stalled while I was being followed by another car. Fortunately, the other driver realized something was wrong and was able to stop before striking the rear of the truck. A certified dealership found no current or history codes when it scanned, and could not duplicate the issue. No repairs were done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440065November 10, 2021
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Engine died while driving. There could have been a collision if the oncoming vehicle would have failed to stop in time. The problem has not been reproduced. Dealership could not find a code. There is an appointment scheduled 11/16/21 for the Dealership to inspect the vehicle again. This is the third time that this has occurred. 1st time was as soon as I pulled off the dealership lot with 34 miles on the vehicle. The 2nd time was at 300 miles on the vehicle and the 3rd time, the vehicle has 1022 miles. All these incidents has occurred in 3 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439799November 8, 2021
ENGINE, UNKNOWN OR OTHER
My new truck has less than 500 miles on it, and it was just purchased new last month. This incident has happened to me twice so far on the mornings of 10/31/2021 and 11/7/2021. Making a slow left hand turn, the vehicle turned off and and stopped in the middle of the intersection. The vehicle emergency brake also automatically was set when it stalled. The message on the dash said something like to restart, put foot on brake and push start button. This incident was very dangerous and could have resulted in an accident. I am lucky I was not hit in the intersection. In both cases, this occurred about a mile from my home and my initial trip of the day. Temperature outside was normal about 60 degrees. I have scheduled an appointment with the dealer for 11/9/2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439706November 8, 2021
UNKNOWN OR OTHER, BACK OVER PREVENTION: CAMERA SYSTEM
On several occasions since purchase of a new 2021 RAM 1500 the backup camera has failed to work when in reverse. A black screen is displayed. Repeated efforts to turn the backup camera on by putting the vehicle in reverse or selecting the backup camera from the control panel resulted in a black screen. Repeated efforts to turn the vehicle off and on several times consecutively had the same result. I also tried opening and closing the tail gate with no positive result.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439437November 4, 2021
ENGINE, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving about 5mph approaching an intersection my ram shut off without warning, said “apply brake to start vehicle” and as I rolled through the intersection with zero control at about 2mph it set its parking brake by itself. I had to move my shifter to park, apply the brake, restart the truck, and turn off the parking brake IN THE MIDDLE OF AN INTERSECTION. Thank God it was a small subdivision intersection at night so there was no traffic or myself or someone else could have been hurt or killed. No dash warning lights, no remaining lights, no codes thrown, no issue after restarting, no reproducible codes found by the dealer. Only 1,000 miles on the truck. I’m terrified of this happening again, but haven’t been able to replicate it myself or the dealer. It’s not safe and I don’t want to die as a result of this. It seems to be a major problem with the e-torque trucks based on forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439185November 3, 2021
UNKNOWN OR OTHER
While making a left hand turn at approximately 5-9mph, my engine turned off. I braked the vehicle to a stop and the Emergency break then automatically haulted the vehicle to a stop. Once stoped the dash read “press brake and push button to start”. The dash then read “park brake auto engaged press brake +push switch to release”. I then pressed brake and pushed switch to turn off E-brake. The screen then read “Safe-hold temporarily disabled” I then turned the truck on and the dash read “auto park disabled”. To sum up, the truck is auto parking while I am driving down the road. This occurred today (11-03-2021) at 9:50AM. Two times within 1 week this has happened. Beginning to occur more and more frequently. Has happened several times in the past and the dealership told me there’s nothing they can do because they can’t duplicate the issue. Ram will charge me for any further service appointments regarding the issue. Major safety concern. Video footage of incident available if requested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439180November 3, 2021
POWER TRAIN, ENGINE
The contact owns a 2021 Ram 1500. The contact stated while driving approximately 5 MPH, the engine suddenly shut off and the message "Put in Park" was displayed on the dashboard. The vehicle continued to roll away before automatically switching to the park position causing the vehicle to abruptly stop. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 6,113.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439142November 3, 2021
UNKNOWN OR OTHER
04-19-21, 05-18-21, 07-05-21, 09-19-21, 10-06-21, 10-30-21. Engine shuts off while making a right hand turn at approximately 10-15 mph. Emergency flashers automatically turn on, "Shift to P to start" appears on dash. I then brake to come to a complete stop. The truck then converts its-self from "Drive" to "Park" and engages the emergency brake. "Press brake and push button to start appears on dash". I press brake and push button to start vehicle. Vehicle then turns on and I disengage Emergency break. I then put truck in drive and turn off flashers. Dash then says "Autopark disabled" and I continue on. This has happened on all of the above dates. I was nearly rear ended when it occurred on 09-19-2021. I have video footage of two of the occurrences. Took truck to dealership on the following dates regarding issue: 04-29-21(3,232 mi.), 05-27-21 (4,227 mi.) , 06-11-20, 07-08-2021(6,295 mi). Chrysler service department said the issue must have been a "glitch" and could never duplicate the problem. Got a letter in the mail from Ram in July stating that I would have to begin paying for the inspections regarding the issue since receiving the letter. Have not taken it to the dealership since then. *** Other Issues *** -Can’t use park assist because brakes randomly lock up when backing out of my driveway or parking spots angled at a slope. -Truck quit honking when pressing lock button on 10-16-2021 – took to Dealership on 10-23-2021 issue resolved -Truck failed to shift on interstate- quit accelerating and revved up to 6,000 RPMS – 10-29-2021 -Truck would not accelerate at stop light 11-02-2021 and then tires spun out when it finally did accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438753October 30, 2021
VISIBILITY/WIPER, BACK OVER PREVENTION: CAMERA SYSTEM
I am a courier and use my truck to deliver lots of material that I pick up at loading docks. The back up camera shows all shadows as simply black areas, and any details in shadow are absent. If my load obscures my rear view mirror I am backing up blind until the camera is itself in shadow. This is incredibly dangerous, especially if backing up around children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438272October 26, 2021
POWER TRAIN, ENGINE
2021 5.7L HEMI e-Torque with 5000mi. While traveling at approximately 25mph I slowed down to stop at a stop sign and the truck start shifting down as it should. At around 5/7mph the rpms drop below 500, no feedback when applying the gas pedal and the engine stops or sometimes is able to recover. When it stops, the truck shifts to P and applies the Parking brake. I’m able to start the engine back up every time this happens but there’s something wrong for sure. I’m able to replicate this issue every time the engine is cold or haven’t been running for a long period of time Took the truck to the dealer. They couldn’t find any codes or replicate the issue. Took it back to the dealer 2 days later after it stalled again. This time they were able to find 1 code. P1C64-00 - Hybrid perf. Engine speed below target during autostart. They called me saying they are replacing the eTorque system and got the truck back. After the repair the truck started acting weird again and stalled while towing my boat. I can provide videos if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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