Nissan Quest Complaints

2,121 consumer complaints on file.

#10202155September 7, 2007
ELECTRICAL SYSTEM:WIRING, EQUIPMENT:ELECTRICAL
ON JUNE 23,2007 MY NEW 2007 NISSAN QUEST SPONTANEOUSLY CAUGHT FIRE WHILE PARKED IN MY GARAGE, TURNED OFF, KEYS NOT EVEN IN THE IGNITION. THE FIRE DEPARTMENT WAS ABLE TO GET THE FIRE OUT BUT NOT BEFORE MY QUEST AND MY GARAGE SUSTAINED DAMAGE. I CALLED THE DEALERSHIP WHERE I HAD PURCHASED THIS VEHICLE, NEW, AND THEIR RESPONSE WAS "SO WHY ARE YOU CALLING US?". I THEN CALLED THE NISSAN COMPANY WHO AGREED TO DO AN INVESTIGATION INTO THE CAUSE. THEIR CONCLUSION WAS THAT IT STARTED IN THE WIRING TO THE TOW HITCH, WHICH WAS ON THEIR WHEN I PURCHASED THE VEHICLE AND AN ACCESSORY THEY OFFER ON THEIR WEBSITE. THEY THEN CLAIMED THAT THE TOW HITCH WAS NOT PUT ON IN THE FACTORY AND THEREFORE IT WAS NOT THEIR PROBLEM AND WOULD NOT ASSIST ME ANY FURTHER. THEY DID TELL ME THAT THEY HAD ALREADY SPOKEN WITH THE DEALERSHIP WHERE I PURCHASED THE VEHICLE AND THAT THEY WERE ALSO CLAIMING THEY DID NOT INSTALL THE HITCH. I EXPLAINED THAT IT WAS ON THERE WHEN I GOT IT SO SOMEONE HAD TO INSTALL IT. THEY AGAIN SAID IT WAS NOT THEIR PROBLEM. I HAVE MADE NUMEROUS ATTEMPTS TO CONTACT THE DEALERSHIP AND NO ONE WILL TAKE MY CALLS NOR RETURN MY MESSAGES. SO I AM STUCK WITH A BURNED UP VAN, RENTAL BILLS, GARAGE REPAIR BILLS AND EVERYONE POINTING THEIR FINGER AT THE OTHER SAYING IT IS NOT MY FAULT. I HAVE INSURANCE ON THE VAN OF COURSE AND COULD JUST SIMPLY HAVE IT FIXED AND PUT IT BACK ON THE ROAD BUT THAT DOESN'T FIX THE PROBLEM OF WHATEVER DID IN FACT START THE FIRE (THEIR CONCLUSION WAS CERTAINLY CONVENIENT FOR THEM IN THAT IT WAS THE ONE THING NOT INSTALLED IN THE FACTORY) AND SO I WOULD JUST BE PUTTING A POTENTIALLY UNSAFE VEHICLE BACK ON THE ROAD. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10200751August 25, 2007
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
IN MAY 1999, NISSAN CORP SOLD ME DEFECTIVE NISSAN QUEST. EVERY 2-3 YEARS THIS VEHICLE DEVELOPS EXCESSIVE CARBONOUS DEPOSITS IN THE PART OF THE ENGINE CALLED THE THROTTLE-BODY ASSEMBLY. THESE DEPOSITS CAUSE THE ACCELERATOR PEDAL TO REQUIRE INCREASED EFFORT TO PUSH THE PEDAL ACCELERATOR DOWN (STICKY PEDAL). BEING THE ONLY OWNER OF THIS VEHICLE, I ALREADY HAD TO CLEAN THE THROTTLE-BODY 3 TIMES. THIS DEFECT WAS RECOGNIZED AND SETTLED BY NISSAN CORP IN CLASS ACTION IN 2003, PLEASE SEE THE COPY OF THE FIRST PAGE OF SETTLEMENT LETTER ENCLOSED. MY DEALERSHIP, ROTHROCK, IN ALLENTOWN PA CLEANED THE THROTTLE FOR THE LAST, 3RD TIME IN DECEMBER 2003 AT NO CHARGE, PLEASE SEE THE COPY OF INVOICE ENCLOSED. THE THROTTLE NEEDS TO BE CLEANED AGAIN. MY LATEST DISCUSSION WITH NISSAN REP, ERICA, 1-800-647-7261 EXT 57741, FILE N 5812745 WAS ON 8/10/07. NISSAN REFUSES TO CLEAN AT NISSAN'S EXPENSE EXPLAINING THAT A DIAGNOSIS MUST BE PERFORMED FIRST FOR $70.00 PER HOUR. I CONSIDER THIS NISSAN?S OFFER AS A DECEPTIVE WAY TO AVOID THE RESPONSIBILITY TO FIX THE NISSAN'S DEFECT AT NO CHARGE TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200752August 25, 2007
VEHICLE SPEED CONTROL:CABLES
THE SPEEDOMETER JUMPS UP AND DOWN WHILE THE CAR IS IN MOTION. OCCASIONALLY, THE SPEEDOMETER STOPS WORKING COMPLETELY. WE HAVE COMPLAINED ABOUT THIS BEFORE TIMES AND NOW THE DEALERSHIP SAYS THAT WE NEED TO REPLACE THE SPEEDOMETER ASSEMBLY INCLUDING CABLE. I WAS INFORMED THAT IT IS ON A NATIONWIDE BACK ORDER AND THERE ARE SEVERAL AT THIS DEALERSHIP AWAITING THE SAME FIX. IS THERE ANYTHING ANYONE CAN DO TO LOOK INTO THE NUMEROUS ELECTRICAL AND MECHANICAL ISSUES THIS VEHICLE SEEMS TO BE EXPERIENCING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200079August 19, 2007
TIRES
NISSAN & GOODYEAR MONOPOLY ON 2004 QUEST TIRES. IT APPEARS THAT NISSAN CONTRACTED WITH GOODYEAR TO PRODUCE AN OEM PROPRIETARY 225/65/16 TIRE THAT ONLY GOODYEAR CARRIES AND ONLY IN ONE STYLE. WHEN REPLACING THE TIRES CONSUMERS HAVE LITTLE CHOICE BUT TO GO WITH THAT TIRE OR GO WITH A NON MANUFACTURER RECOMMENDED SIZE LIKE 235/60/16 WHICH COULD CAUSE ISSUES SUCH AS SPEEDOMETER READINGS OFF... AS FAR AS I CAN DETERMINE ONLY NISSAN QUESTS USE THIS 225/65/16 TIRE. TREAD WEAR ON THE GOODYEAR OEM TIRE IS VERY POOR CAUSING AN EARLIER THAN EXPECTED REPLACEMENT OF THE TIRES. I HAVE FOUND NOKIAN A FINISH TIRE THAT IS SOLD IN THE USA ALSO PRODUCES THIS SIZE TIRE. THE PRICE IS THE SAME BUT THE TIRE IS A MUCH BETTER QUALITY. I'LL NEVER PURCHASE ANOTHER NISSAN OR GOODYEAR PRODUCT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200031August 18, 2007
VISIBILITY:WINDSHIELD
THE WINDSHIELD GOT BROKEN TWICE IN NOT MORE THAN A WEEK AFTER THE REPLACEMENT OF THE FIRST CRACKED CRISTAL. THE CAUSE WAS THE SAME. AN SMALL ROCK HIT THE RIGHT END OF THE CRISTAL CAUSING A CRACK. THE SAD THING IS THAT THE HIT WAS ALMOST UNPERCEIVABLE IN BOTH CASES. I WILL CONTACT THE DEALER TO INVESTIGATE IF THE WINDSHIELD IS NOT GOOD ENOUGH TO SUPPORT SMALL ROCK HITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199978August 17, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
SLIDING DOORS ON BOTH SIDES OF 2004 NISSAN QUEST HAVE AT TIMES [5], FAILED TO STAY OPEN,AND ATTEMPTED TO CRUSH PERSONS IN DOOR AREA. THERE IS APPARENTLY NO SAFETY FEATURE BUILT INTO SYSTEM. *JB
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10199683August 15, 2007
EXTERIOR LIGHTING:HEADLIGHTS
THE HEADLIGHT BULBS CONTINUE TO BURN OUT AND DURING THE LAST REPLACEMENT OF THE BULBS, THE COLLARS RETAINING THE WIRING HARNESS CRUMBLED IN MY HANDS. BOTH COLLARS LOOK LIKE THEY HAVE BEEN EXPOSED TO A LOT OF HEAT. THEN WHILE I WAS TRYING TO REMOVE THE BULB, IT CAME BACK ON. THE WIRING SOCKET WAS LOOSE AND NEEDED PRESSURE IN ORDER TO WORK. THIS TOO, LOOKED LIKE IT WAS EXPOSED TO A LOT OF HEAT WHERE THE WIRES CONNECT TO THE SOCKETS. IS THIS A DESIGN DEFECT? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199684August 15, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE STUTTERS OR HESITATES BRIEFLY WHILE IN MOTION. IT ONLY OCCURS 3 TO 4 TIMES A MONTH AT MOST. HOWEVER, WE HAVE COMPLAINED ABOUT THIS TO THE DEALERSHIP SEVERAL TIMES (A FEW OF THOSE TIMES WHILE THE VEHICLE WAS UNDER WARRANTY) AND THEY HAVE FOUND NOTHING. NOW, AT 80,000 MILES, THE DEALERSHIP IS SAYING THAT IT PROBABLY NEEDS A NEW TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198787August 7, 2007
EXTERIOR LIGHTING:HEADLIGHTS
I HAD THE HEADLIGHT BULBS BLOW OUT A SECOND TIME. AND THE CAR ONLY HAS 34,000 MILES ON IT. THAT IS UNUSUAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198541August 5, 2007
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
PARKED MY QUEST AT WORK, AFTER WORK TRIED TO START MY VAN. ALARM ACTIVATED WITHOUT EVEN BEING SET IN THE FIRST PLACE. CAN NOT TURN THE ALARM OFF AND IT WILL NOT LET ME START MY VAN. NOW I AM WALKING AROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197902July 30, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
I HAVE A 2004 NISSAN QUEST, WE HAVE EXPERIENCED NUMEROUS PROBLEMS INCLUDING THE POWER SLIDING DOOR OPENING AT 60MPH.(NISSAN PUT IN A RUBBER BUMPER ON THE DOOR) THE POWER DRIVERS WINDOW WONT GO BACK UP AFTER USING AUTO DOWN(NISSAN UNABLE TO FIND A PROBLEM) TRANSMISSION STARTS OFF IN 3RD GEAR FROM A STOP ALMOST CAUSING ACCIDENTS.(3RD TIME WE HAVE COMPLAINED AND HASN'T BEEN FIXED YET(NISSAN DOES NOT KNOW WHY IT IS HAPPENING). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197579July 26, 2007
AIR BAGS
MY 2004 NISSAN QUEST PASSENGER AIRBAG SENSOR LIGHT OCCASIONALLY COMES ON, SIGNALING THAT IT WILL NOT DEPLOY, WHILE MY WIFE IS SEATED IN IT. SHE WEIGHS 120 POUNDS. THOUGH THE SENSOR IS SUPPOSEDLY WORKING CORRECTLY - I WOULD DESCRIBE THIS AS A DESIGN FLAW. THE SENSOR USUALLY RECOGNIZES HER IN THE SEAT, BUT IF SHE SITS OFF TO THE SIDE, CROSS-LEGGED OR WITH A FOOT PROPPED UP, IT DOES NOT WORK. NISSAN USA AND OUR DEALER SAY EVERYTHING IS FINE AND WILL NOT ADJUST ANYTHING OR ALLOW THE AIRBAG TO ALWAYS DEPLOY. I ADVISED THEM OF MY WIFE'S WEIGHT AND SIZE - AND THEY SAY THE SEAT AND AIRBAG ARE FINE. A PASSENGER OF THIS WEIGHT SHOULD ALWAYS HAVE AN AIRBAG DEPLOY, REGARDLESS OF FOOT POSITION, IF THE CAR IS FLIPPING OVER OR WHETHER ONE'S BODY IS CENTRALLY LOCATED OVER THE SEAT. NISSAN DISAGREES. "PASSENGER WASN'T SITTING CORRECTLY: R.I.P. -NISSAN". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196690July 18, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1995 NISSAN QUEST. WHILE DRIVING 45 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT WAS UNSUCCESSFUL. THE FAILED CRANKSHAFT DAMAGED THE MOTOR. THE 23 MM CRANKSHAFT WAS REPLACED WITH A 25 MM CRANKSHAFT. THE MOTOR WAS REPLACED AT A COST OF $3,400. THE CURRENT MILEAGE IS 200,014 AND FAILURE MILEAGE WAS 161,000. THE CONSUMER STATED HAVE A SMALL CLAIM HEARING TO ATTEND IN SEPTEMBER AND HOPE THAT THE MANUFACTURER TO SEE SHOULD BE RESPONSIBLE FOR REPAIRS. THE CONSUMER PROVIDED NUMBERS EMAILS FROM THE WEBSITE PERTAINING TO DEFECT AND COURT DOCUMENTS PERTAINING TO THIS CASE. THE CONSUMER STATED IS JUST ASKING FOR HALF OF THE REPAIRS FOR THE VEHICLE, HOWEVER THE MANUFACTURER WILL ONLY PAY $1,000 DUE TO THE FACT OF THE MILEAGE ON THE VEHICLE. UPDATED 08/07/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195950July 10, 2007
AIR BAGS
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE DRIVING 65 MPH, THE CONTACT DROVE OVER A TIE DOWN STRAP AND BOTH FRONT AIR BAGS DEPLOYED WITHOUT WARNING. THERE WAS NO CRASH OR ANY TYPE OF IMPACT INVOLVED. THE DRIVER SUSTAINED MINOR BURNS ON HER LEFT WRIST AND BICEP ALONG WITH BRUISES ON HER HIP. THE FRONT SEAT PASSENGER SUSTAINED MINOR BURNS, CUTS, AND SCRATCHES ON HER CHEST. AS OF JULY 10, 2007, THE DEALER HAS NOT INSPECTED THE VEHICLE TO DETERMINE THE CAUSE OF FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 37,500.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10194847June 28, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL*THE CONTACT OWNS A 1993 NISSAN QUEST. THE CONTACT STATED THAT HER VEHICLE WAS SQUEAKING AND THAT SHE HAD TO HOSE OFF HER FRONT ROTORS WHEN THEY OVERHEATED. HER VEHICLE WAS ALSO EXPERIENCING LONG STOPPING DISTANCES. THE FAILURES HAVE OCCURRED ON NUMEROUS OCCASIONS. RECENTLY, THE SERVICE BRAKE LIGHT ILLUMINATED FOR A COUPLE OF DAYS AND THEN DIMMED. SAFETY RECALL # 92V32001 (SERVICE BRAKES, HYDRAULIC: FOUNDATION COMPONENTS: MASTER CYLINDER) WAS FOUND. THE FREE PORTION OF THE SAFETY RECALL NO LONGER APPLIES TO THIS VEHICLE. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193800June 20, 2007
STRUCTURE:BODY:DOOR
2004 NISSAN QUEST SL VAN, PASSENGER SIDE POWER DOOR, CLOSING ON ITS OWN AND FAILING TO SENSE AN OBSTRUCTION (IN THIS CASE, MY CHILD). MY WIFE HAD TO PHYSICALLY THROW HERSELF AGAINST THE DOOR TO STOP IT FROM CRUSHING OUR SON. THE DEALERSHIP HAS REFUSED TO PICK UP THE VEHICLE AS OF YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193706June 19, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
FOREIGN MATERIAL HAS ENTERED THROUGH THE COWL PANEL AIR INTAKE DURING OPERATION OF THE FRONT HEATER AND/OR AIR CONDITIONING SYSTEM, RESULTING IN A BUILD-UP OF MATERIAL IN THE PLENUM. THIS HAS LEAD TO NOISE AND STRAIN ON THE AIR CONDITIONING FAN. I AM CONCERNED IT COULD LEAD TO IGNITION OF THESE MATERIALS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192246June 1, 2007
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, SEATS:MID/REAR ASSEMBLY, VISIBILITY:WINDSHIELD WIPER/WASHER
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT STATED THAT THE VEHICLE'S SIDE ELECTRICAL SLIDING DOOR OPENS AND CLOSES AUTOMATICALLY. THE DOORS ON THE VEHICLE WILL ALSO OCCASIONALLY FAIL TO OPEN. THE DOOR WILL OPEN SO THAT A PASSENGER MAY ENTER THE VEHICLE, THEN THE DOOR WILL CLOSE BEFORE THEY ARE COMPLETELY INSIDE THE VEHICLE. THE VEHICLE HAS BEEN TAKEN TO THE DEALER APPROXIMATELY SIX TIMES AND THE DEALER CHANGED THE SENSORS AND READJUSTED THE DOORS. THE DOOR CONTINUES TO NOT WORK PROPERLY. THE VEHICLE IS PART OF RECALL # 04V186000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH), BUT THE FAILURE PERSISTS. THE CURRENT MILEAGE IS 70,000 AND FAILURE MILEAGE WAS 42,000. THE CONSUMER STATED BATTERY WEAK, DEALER REPLACED BATTERY. THE CONSUMER STATED SLOW LEAK IN TIRES, THE DEALER REPLACED ALL FOUR TIRES. THE DEALER STATED THERE WAS A RECALL ON 2ND ROW SEAT, DEALER STATED PARTS ARE ON SPECIAL ORDER. THE CONSUMER PROVIDED A COPY OF VEHICLE REPAIRS. THE WIPER BLADES WERE REPLACED. UPDATED 07/10/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191146May 18, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THE NISSAN QUEST VAN HAD A STRUCTURAL FAILURE OF THE CRANKSHAFT. I FOUND THAT NISSAN BEGAN BUILDING MOTORS WITH 23 MM CRANKSHAFT IN 1993, BUT CHANGED TO 25 MM CRANKSHAFT IN 1996 DUE TO THE LACK OF STRUCTURAL INTEGRITY OF THE SMALLER PART. I HAD TO REPLACE THE MOTOR AT A COST OF $3400. I FELT THAT SINCE THE ORIGINAL PART WAS DEFECTIVE THEY SHOULD BE HELD RESPONSIBLE FOR THE COST OF REPAIRS. I HAVE THE DEFECTIVE PART. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191087May 17, 2007
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
MY WIFE, WAS DRIVING OUR CHILDREN TO SCHOOL, THE CHARGER WARNING AND BRAKE WARNING LAMPS CAME ON. THIS CAUSED THE VEHICLE SPEED TO DECREASE, AND STOP THE VEHICLE INTO A HEAVY TRAFFIC INTERSECTION, WHICH NEARLY CAUSED A HORRIBLE ACCIDENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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