Nissan Quest Complaints

2,121 consumer complaints on file.

#10242442September 16, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2007 NISSAN QUEST SE SPEEDOMETER FAILURE. REALIZED WHILE DRIVING THAT A NUMBER OF PEOPLE WERE "TAILGATING" ME WHILE I THOUGHT I WAS DRIVING SPEED LIMIT. I AM DRIVING 15 MPH SLOWER THAN WHAT THE SPEEDOMETER SHOWS. HAS 59,138 MILES. NO WARRANTY. HAD TO PAY FOR SOMETHING THAT DEALERSHIP CALLED INTERNAL FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241862September 11, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES
ONGOING ISSUE WITH A SUSPECTED DEFECTIVE TIRE VALVE/TIRE PRESSURE MONITORING SYSTEM ON MY 2005 NISSAN QUEST VAN. RECENTLY TOLD BY TIRE COMPANY THAT THIS ISSUE APPEARS TO BE A DEFECT BECAUSE OF THE PSI MONITORING DEVICE KEEPS COMING LOOSE CAUSING AIR PRESSURE TO BE RELEASE. THIS IS AN ALL IN ONE VALVE SYSTEM CONNECTED TO THE RIM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238712August 18, 2008
SEATS, POWER TRAIN, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, EQUIPMENT, STRUCTURE:BODY:DOOR, VISIBILITY
IN DECEMBER OF 2006 WE PURCHASED A 2004 NISSAN QUEST SE. THE FIRST YEAR WAS NOT ENTIRELY TROUBLE FREE, THE DRIVERS SEAT WOULD SELF ADJUST WHILE DRIVING. THE DEALER FIXED IT NO CHARGE. THE IN DECEMBER OF 07 THE TRANS WENT OUT, AGAIN THE DEALER COVERED IT AT NO CHARGE, GAVE US A LOANER AND WERE DONE WITHIN A WEEK. EXCEPT FOR THE INCONVENIENCE OF NOT HAVING OUR VAN WE WERE FINE UNTIL NOW!!! IN JUNE OF 08 WE WERE GOING FOR A SUNDAY DRIVE AND THE VAN JUST DIED IN THE MIDDLE OF THE STREET. NOTHING WOULD WORK NOTHING, NO POWER ANYWHERE. WE CALLED ROAD SIDE AND ALL THEY COULD DO WAS TOW US TO AL PIEMONTE NISSAN IN MELROSE PARK, IL. THE FOLLOWING MONDAY, THE DEALER CALLS AND TELLS US THE ECU IS BURNT OUT, AND HAS SOME CORROSION. IT'S COVERED UNDER WARRANTY SO NO NEED TO FAR RIGHT!!! A WEEK LATER WE FINALLY GET A LOANER, OK NOT TOO BAD. TWO MONTHS GO BY AND WE FINALLY HAVE WORD THAT WE HAVE A DATE WHEN THE PART WILL ARRIVE!!!!! THE PART GETS INSTALLED BUT THE VAN RUNS LIKE CRAP "OMG YOU MEAN THEY ACTUALLY TESTED IT"!!!! THEY NOW ARE REPLACING A CRACKED DISTRIBUTOR, GOD ONLY KNOWS HOW THAT HAPPENED!!!! THE DEALR DOES NOT CHARGE US FOR THAT, BUT THE VAN STILL RUNS LIKE CRAP SO NOW THEY HAVE TO REPLACE THREE OF THE 6 COILS AND WELL WE HAD TO PAY OVER $800 BUCKS FOR THAT. TOTALLY NOT EXPECTING THAT WE HAD TO CHARGE IT, PUTTING US IN THE HOLE EVEN DEEPER. YOU KNOW WE HAVEN'T SPENT ALOT OF $ ON THIS CAR BUT FOR A 4 YEAR OLD CAR IT SURE HAS HAD ALOT OF MAJOR COMPONENTS REPLACED. THE THE FREAKING DEALER DOESN'T TEST THE CAR, SO WE LEAVE AND THE REMOTES, DOORS, SUNROOF, WINDOWS DON'T WORK. THE CENTER COUNSIL IS FALLING APART AND THEY DIDN'T EVEN CLEAN THE '!@#$% CAR. I TAKE IT BACK, RIP THE MANAGER A NEW ONE, HE GIVES ME A LOANER AGAIN AND I'M BACK THE NEXT DAY TO PICK UP MY VAN, NOW THEY CLEAN IT. IT'S BEEN A FEW WEEKS NOW AND THE VAN IS FINE BUT I OFTEN THINK WHAT WOULD HAVE HAPPENED IF IT BROKE DOWN IN THE MIDDLE OF THE INTERSTATE!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237433August 8, 2008
STRUCTURE:BODY:DOOR, STRUCTURE:BODY
MY 2007 NISSAN QUEST REAR DRIVER SIDE SLIDING DOOR IS DEFECTIVE AND NOT SHUTTING PROPERLY. IT IS OVER TRAVELING AND HITTING THE B PILLAR METAL ON METAL AND NOW IS RUSTING OUT. I DO NOT FEEL IT IS SAFE AND HAVE BROUGHT IT TO TWO DIFFERENT NISSAN DEALERS. THEY STATE THE DOOR IS WITH IN NISSANS SPECIFICATIONS BUT WHEN I ASK FOR THE DETAILS OF SAID SPECIFICATIONS ON THE DOOR THEY STATE THERE IS NOT ONE. I HAVE CALLED 1800NISSAN1 AND ASKED FOR A SPECIFICATION BUT THEY CAN NOT PROVIDE ONE EITHER. I NEED THE DEFECTIVE DOOR CORRECTED AS THIS IS A SAFETY CONCERN AND I WILL NOT LET MY FAMILY RIDE IN THE VEHICLE UNTIL THIS IS REPAIRED OR PROVEN TO BE WITH IN SPECIFICATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237350August 7, 2008
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2002 NISSAN QUEST. THE CONTACT NOTICED THAT THE EXTERIOR HEADLIGHTS WOULD SPORADICALLY FAIL, WHICH REDUCES VISIBILITY. HE TOOK THE VEHICLE TO THE DEALER ON THREE OCCASIONS AND THEY REPLACED THE HEADLIGHT CONNECTOR, THE HEADLIGHT SOCKET TWICE, AND THE BULB IN THE HEADLAMP. AS OF AUGUST 7, 2008, NONE OF THE REPAIRS HAVE SUCCESSFULLY REMEDIED THE FAILURE. THE CONTACT CALLED THE MANUFACTURER, BUT WAS NOT PROVIDED WITH ANY ASSISTANCE BECAUSE HIS VEHICLE EXCEEDED ITS WARRANTY. THE FAILURE MILEAGE WAS 24,794 AND CURRENT MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236916August 4, 2008
SEAT BELTS
(THIS IS MY THIRD COMPLAINT REGARDING THE SAME ISSUE. SEE EARLIER COMPLAINTS (10208146 AND 10208146) FOR ADDITIONAL DETAILS.) THIS IS THE SEVENTH (7TH) TIME THE FRONT-PASSENGER-SIDE LAP BELT RETRACTOR (MOUNTED AT THE BOTTOM OF THE DOOR POST / BODY FRAME) HAS JAMMED OVER THE LAST SEVERAL YEARS OR SO. FOR THE 6TH REPAIR/REPLACEMENT (AND NOW THE 7TH WHICH IS PENDING ARRIVAL OF YET ANOTHER REPLACEMENT PART) I WENT TO ANOTHER DEALERSHIP, BUSAM NISSAN, 1501 EAST KEMPER ROAD CINCINNATI, OH 45246 (513) 771-8100. THE 6TH UNIT THEY INSTALLED LASTED ONLY ABOUT 2 WEEKS BEFORE JAMMING EARLY THIS YEAR. THEY THEN CONFIRMED THE FAILURE AND THE DEALERSHIPS SERVICE MANAGER SAID THEY WOULD GET WITH THE FACTORY BEFORE SIMPLY PUTTING IN YET ANOTHER WAREHOUSE-STOCKED "CURRENT-DESIGN" BELT RETRACTOR THAT WOULD LIKELY HAVE THE SAME FAILURE AS ALL THE OTHERS. AFTER SEVERAL MONTHS I CHECKED IN TO ASK WHAT HAPPENED TO THE ORDERED PART. THEY SAID THE FACTORY HAD YET TO RESPOND WITH A BETTER/PERMANENT SOLUTION. I SAID FOR NOW I'D RATHER GO AHEAD AND GET ANOTHER WAREHOUSE-STOCKED "CURRENT-DESIGN" ONE RE-INSTALLED THAN CONTINUE TO OPEN-ENDED WAITING WITH NO WORKING BELT AT ALL. AND I'D KEEP COMING BACK FOR REPAIRS TO GET THE FACTORY'S ATTENTION SINCE IT COSTS THEM EACH TIME A DEALERSHIP GETS REIMBURSED. AT PRESENT I'M AWAITING THAT WAREHOUSE-STOCKED "CURRENT-DESIGN" REPLACEMENT UNIT TO ARRIVE. THE SERVICE MANAGER AT BUSAM NISSAN TENTATIVELY AGREED WITH ME THAT IT MIGHT BE THAT THE LUBRICANTS HAVE DRIED OUT, BUT THAT HE COULD NOT "EXPERIMENT" WITH IT, SUCH AS GENTLY WARMING UP A UNIT IN AN OVEN TO SEE IF IT WOULD POSSIBLY HELP ANY INTERNAL LUBRICANTS RE-DISTRIBUTE AND ALLOW THE MECHANISM TO PROPERLY RELEASE. HE SAID THAT HIS OR MY DOING SO WOULD END ANY FREE FACTORY REPLACEMENT POSSIBILITIES AND FIXES. AGAIN, I DOUBT I'M THE ONLY ONE WITH THIS PROBLEM IF THIS UNIT IS USED IN OTHER NISSAN MODELS AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236752August 2, 2008
ENGINE AND ENGINE COOLING
LAST YEAR, THE ENGINE STOPPED WHILE DRIVING. DEALER REPLACED CPU AND TOLD ME RATS CAUSED THE DAMAGE. NOW, SERVICE ENGINE LIGHT TURNS ON. SEARCHING ON THE INTERNET SHOWED THAT THE ENGINE CONTROL MODULE THAT IS MOUNTED UNDER THE WIPER GETS WET, BECOMES CORRODED, AND THE CAR LOOSES CONTROL. WHO KNOWS WHAT IS GOING TO HAPPEN NEXT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236525July 31, 2008
ELECTRONIC STABILITY CONTROL (ESC)
2004 NISSAN QUEST LE HAS HAD THE "VDC OFF" WARNING LIGHT COME ON PERIODICALLY WHILE DRIVING FOR THE PAST 2 MONTHS, WITH INCREASING FREQUENCY. VDC IS THE VEHICLE DYNAMIC CONTROL SYSTEM DESIGNED TO ASSIST DRIVER WITH CONTROL AND STABILITY OF VEHICLE DURING SLIPS OR SWERVES WHILE DRIVING. DEALER HAD DIFFICULTY DIAGNOSING THE PROBLEM BUT A RECENT VISIT ON 7/28/08 PRESENTED ME WITH AN EXPENSIVE REPLACEMENT OF THE ABS ACTUATOR. DEALER SURMISED THAT WHEN I SAID WE WERE BEING FOLLOWED IN TRAFFIC LAST WEEK AND WERE TOLD WE HAD NO BRAKE LIGHTS, THAT WAS A RESULT OF THE VDC OFF INDICATOR LIGHT COMING ON. ALTHOUGH I AM NOT YET AWARE OF ADDITIONAL SAFETY HAZARDS, THE LACK OF BRAKE LIGHTS SEEMS SIGNIFICANT. CONSULTATION TO THE OWNERS MANUAL FOR ADVICE ON VDC OFF WARNING LIGHT GAVE ABSOLUTELY NO INDICATION OF THE BRAKE LIGHT FAILURE AS A RESULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235701July 24, 2008
STRUCTURE
I OWN A 2004 NISSAN QUEST. I HAD LIFT THE TRUNK OF THE CAR WITH A REMOTE TO QUICKLY GRAB SOMETHING FROM THE TRUNK AS I WAS IN A HURRY. THE HATCHBACK CAME CRASHING DOWN ON MY HAND. THE BAG I WAS GRABBING GOT CAUGHT IN BETWEEN AND KEPT ME FROM SEVERING MY HAND. I TOOK THE CAR TO NISSAN WHO DID NOT SEEM TO BE BOTHERED THE LEAST BY THIS. THEY TOLD ME TO REPLACE A MOTOR THAT CONTROLS THE TRUNK. I FEEL THAT THERE SHOULD BE A SAFETY DEVICE TO REVERSE THE DOOR AND KEEP IT FROM CLOSING SO RAPIDLY. I WON'T LET MY 12 YEAR SON TOUCH THE DOOR ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234683July 17, 2008
FUEL SYSTEM, GASOLINE
THE STATED MPG FOR MY 2007 NISSAN QUEST ON THE WINDOW STICKER SHOWS 18 - 24 MILES PER GALLON YET AFTER 10 MONTHS THE VAN ONLY GETS 17.6 MILES PER GALLON AND THAT IS DURING MOSTLY HIGHWAY DRIVING. WHEN QUESTIONING THIS A DEALERSHIP AFTER WAITING A FEW MONTHS TO SEE IF ANY IMPROVEMENT WE WHERE ADVISED BY THE SALESMEN WHAT DID WE EXPECT FOR A V6 LSRGE VEHICLE. I DO NOT UNDERSTAND HOW THEY CAN BE ALLOWED TO SHOW HIGHER MPG ON A WINDOW STICKER THEN WHAT THE VEHICLE ACTUAL GETS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234390July 15, 2008
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN
WAS TOLD ON 6/28/08 THAT MY QUEST NEEDED A NEW "BRAIN" FOR THE COMPUTER AND THIS IS WHAT WAS CAUSING THE VEHICLE TO NOT GO OUT OF SECOND GEAR. WE ARE STILL WAITING ON THE PART AND NISSAN USA HAS NO ANSWERS FOR WHEN THE PART WILL BE IN. THEY HAVE REFUSED US A RENTAL BECAUSE IT IS NOT THEIR POLICY BECAUSE THE 5/60 WARRANTY IS OUT, BUT THE PART TO THE ENGINE IS UNDER WARRANTY. THE CAR IS UNSAFE TO DRIVE - THE TRANSMISSION OFTEN SLIPS AS WELL AS PROVIDES NO ACCELERATION MOST OF THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232936July 1, 2008
STRUCTURE, VISIBILITY
FAILURE OF AUTOMATIC DOORS, MIRRORS AND MOON ROOF BEGAN FROM THE MOMENT WE DROVE VAN OUT OF LOT. DAILY WE HAVE ISSUES WITH ONE OF THE ABOVE PROBLEMS. HAVE TAKEN TO 3 DIFFERENT DEALERS TO HAVE PROBLEMS RESOLVED AND EACH TIME ARE TOLD THEY COULD NOT FIND ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232218June 24, 2008
ELECTRICAL SYSTEM
I AM AN OWNER OF A NISSAN QUEST WHICH WAS PURCHASED ONLY 4 YEARS AGO. AT 100, 000 MILES A PORTION OF THE MAIN COMPUTER IS GONE, LEAVING THE CAR INOPERABLE. THE ENTIRE CASING WAS CORRODED IMPAIRING THE COMPUTER. A PART WAS ORDERED BY A NISSAN DEALER THROUGH MY MECHANIC.. INITIALLY WE WERE TOLD THE PART WOULD ARRIVE IN EARLY JUNE (THE ORIGINAL WAS ORDERED ABOUT MAY 23RD 2008) WE WERE THEN TOLD A FEW MORE DAYS...AND THEN JUNE 10TH, THE LATEST BEING JUNE 17TH ARRIVING AT THE MECHANIC. ON THE 19TH I CALLED NISSAN VILLAGE AND WAS TOLD THE PART WOULD ARRIVE JULY 10TH. AND THEY STILL CANNOT GUARANTEE THIS. I AM A MOM OF THREE KIDS, AGES 5, 4, AND 7 MONTHS. I WORK FULL TIME AND HAVE BEEN LEFT WITH NOTHING TO DRIVE. WE HAD A RENTAL FOR 18 DAYS AT A COST OF 850 UNTIL I NO LONGER COULD AFFORD IT. SINCE THIS MATTER, I HAVE DEALT WITH NISSAN USA, SEVERAL CUSTOMER SERVICE REPS, AND NOT ONE PERSON AT NISSAN, ATTEMPTED TO SHARE WITH MY WHY A 37,000 DOLLAR CAR AFTER 4 YEARS IS INOPERABLE, BUT EVEN WORSE WHY ITS TAKEN 2 MONTHS TO GET A PART IN. IT IS TRULY UNHEARD OF- PEOPLE AROUND ME ARE JUST AMAZED. I REALLY JUST WANT ANSWERS- IS THIS A PROBLEM THAT HAS OCCURRED? CORROSION AFTER 4 YEARS NORMAL? A PART MORE THAN 2 MONTHS??? THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER. YOUR TIME AND EFFORT WILL BE MUCH APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232007June 23, 2008
ENGINE AND ENGINE COOLING
THE FAN UNDER THE DASH WHICH BLOWS THE AIR THROUGH THE FRONT VENTS HAS STOPPED FUNCTIONING AFTER MAKING ODD NOISES. THE FAN CONTROLLING THE AIR FLOW IN THE BACK PASSENGER SECTION WORKS CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231674June 20, 2008
SERVICE BRAKES, HYDRAULIC
VAN WAS IN SERVICE TO REPAIR A BROKEN CD PLAYER. DURING THE VISIT, THE DEALER PERFORMED A FREE 21 POINT INSPECTION, AND FOUND EXCESSIVE WEAR ON THE BRAKE PADS. THE BRAKE PADS WERE CHANGED AND ROTORS RESURFACED 6,000 MILES AGO. THE VAN HAS ONLY 21,000 MILES. THIS IS THE THIRD SET OF BRAKE PADS THAT HAD TO BE REPLACED. IN ADDITION, ROTORS WERE RESURFACED TWICE AND REPLACED INITIALLY AT 4,000 MILES. THE FIRST OCCURRENCE AT 4,000 MILES WAS COVERED UNDER WARRANTY. SECOND INCIDENT, WHICH OCCURRED AT 15,000 WAS NOT COVERED, CITING THAT IT WAS A WEAR ITEM. THE RECENT OCCURRENCE AT 21000 MILES WHICH REQUIRED NEW SET OF PADS AND RESURFACING OF THE ROTOR WAS TAKEN CARE BY THE DEALER AS A GOODWILL GESTURE. NISSAN NEEDS TO ADDRESS THE CONCERNS OF PUBLIC SAFETY. PROPER AGENCY SHOULD ALSO LOOK INTO THIS MATTER FURTHER, BECAUSE IT IS DEFINITELY A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231437June 18, 2008
TIRES
PREMATURE TIRE WEAR ON NISSAN QUEST 2007 VAN EQUIPPED WITH MICHELIN PAX RUN FLAT TIRES AT 18,500 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231389June 17, 2008
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 1996 NISSAN QUEST. WHILE DRIVING TO A STOP. THE CONTACT NOTICED A PUFF OF SMOKE NEAR THE FRONT END OF HER VEHICLE. SHE STOPPED AND EXITED THE VEHICLE TO LOOK UNDER THE HOOD AND NOTICED FLAMES. SHE IMMEDIATELY SLAMMED THE HOOD DOWN AND REMOVED HER CHILDREN FROM THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND STATED THAT A FUEL LEAK WAS THE CAUSE OF THE FAILURE. THERE WERE NO WARNING INDICATORS PRIOR TO THE FIRE. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/10/08. *LJ UPDATED 09/12/08 *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10231194June 16, 2008
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL*THE CONTACT OWNS A 1997 NISSAN QUEST CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE, BUT THE VEHICLE WAS COMPLETELY DESTROYED. A FIRE REPORT WAS FILED AND THE CONTACT HAS PICTURES OF THE FAILURE. TWO DAYS LATER, SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 00V419001 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE DEALER STATED THAT THEY DID NOT STORE RECALL INFORMATION EXCEEDING THE YEAR 2000. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 119,747. UPDATED 07/15/08. *LJ UPDATED 07/15/08 THE CONSUMER STATED AFTER SHE EXITED THE VEHICLE, HER SON INFORMED HER THE VEHICLE WAS SMOKING. UPDATED 10/22/08. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10231071June 15, 2008
TIRES
REASONABLY NEW TIRES BLEW OUT ON INTERSTATE 75 CAUSING ACCIDENT, NEARLY FATAL. LUCKILY NO OTHER VEHICLES INVOLVED ALTHOUGH VEHICLE TRANSVERSE THREE LANES OF TRAFFIC TO GET TO THE MEDIAN AND ENDED UP FACING ONCOMING TRAFFIC.. EXTENSIVE DAMAGE TO THE VEHICLE BUT NO INJURIES. OBVIOUSLY DEFECTIVE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229859June 4, 2008
TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2001 NISSAN QUEST. THE VEHICLE HAS TBC CLASSIC RADIO SR TIRES, SIZE 215-65R16 (NA). WHILE DRIVING 25 MPH, THE TREAD COMPLETELY SEPARATED FROM THE FRONT DRIVER SIDE TIRE. THE CONTACT LOST CONTROL OF THE VEHICLE, BUT WAS ABLE TO PULL OVER AND REPLACE THE TIRE. HE TOOK THE TIRE TO A TIRE SHOP AND WAS INFORMED THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THE CURRENT AND FAILURE MILEAGES WERE 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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