Nissan Quest Complaints

2,121 consumer complaints on file.

#10339938June 25, 2010
EQUIPMENT:ELECTRICAL, ENGINE AND ENGINE COOLING
2004 NISSAN QUEST VAN ENGINE SHUT OFF WHILE I WAS DRIVING ON THE HIGHWAY AND LOST IT ACCELERATION TWICE WHILE DRIVING LOCALLY. I JUST GOT THIS VAN FOR ONLY A MONTH. NISSAN CANADA THIS IS NOT SAFE AT ALL. I BOUGHT THIS VAN BECAUSE I HAVE SMALL CHILDREN. IF YOU HAVE A HEART, PLEASE CHECK ON ALL THE VAN BECAUSE THIS COULD CAUSED SERIOUS ACCIDENTS. I DON'T WHAT TO DO WITH THIS ONE NOW. IF I HAD KNOWN THIS PROBLEM I WOULD GET SOME OTHER VAN. I NEED HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340173June 25, 2010
STRUCTURE, VISIBILITY
I HAVE A 2007 NISSAN QUEST I BOUGHT NEW. IT HAS REAR SONAR AS ONE OF THE OPTIONS AND DUE TO THE SIZE, SHAPE AND BLIND SPOTS IT IS NEEDED. I NOTICED WITH 35000 MILES THAT THE REAR SONAR WAS INOP- SINCE I BOUGHT IT FOR MY WIFE, I WAS UNAWARE IT WAS INOP FOR A WHILE. IT WAS NOT COVERED UNDER WARRANTY BECAUSE I HAVE OWNED IT FOR 37 MOS. AFTER SOME RESEARCH IT APPEARS IT IS NOT ONLY COMMON IN ALL YEARS OF THE QUEST BUT THE TITAN AS WELL. THE PROBLEM IS A DEFECTIVE AURAL BUZZER. WHEN YOU HAVE A FAULT SOMEWHERE IN THE SYSTEM THE OFF LIGHT SHOULD COME ON LETTING YOU KNOW THE SYSTEM IS OFF- HOWEVER, IT ILLUMINATES SPORADICALLY AND WHAT YOU THINK IS A WORKING SYSTEM IS REALLY NOT- I HAVE TALKED WITH PEOPLE WHO WERE UNAWARE THE SYSTEM WAS OFF UNTIL THEY BACKED INTO SOMETHING CAUSING MINIMAL BUT EXPENSIVE DAMAGE. I AM AN AIRCRAFT MECHANIC AND CANNOT SEE HOW THERE IS NOT A RECALL ON THE BUZZER- WHEN BACKING UP LOOKING BEHIND YOU AND USING YOUR MIRRORS THERE IS A HUGE BLIND AREA IN THE BACK OF THE VAN THAT IS CAUSED BY THE GRADUAL INCREASE IN THE SLOPE OF THE BODY PANELS. MY CONCERN IS THAT IT IS A MATTER OF TIME BEFORE SOMEONE GETS INJURED. THE PROBLEM IS THAT NISSAN USES A DEFECTIVE BUZZER THAT THEY KNOW WILL FAIL- IT IS A CHEAP FIX FOR THE DEALERS HOWEVER FOR THE CONSUMER IT WOULD COST UPWARDS OF 400 DOLLARS FOR A BUZZER THAT CAN BE PURCHASED AT RADIO SHACK FOR 5 DOLLARS. I REPLACED MINE WITH THE ORIGINAL NISSAN PART THAT COST 60 DOLLARS AND FIND IT OFFENSIVE THEY HAVE NOT VOLUNTARILY FIXED A PROBLEM THEY KNOW EXISTS- IT IS SAFETY RELATED AND AS SOMEONE WHO FIXES JETS FOR A MAJOR AIRLINE, SAFETY IS FIRST AND FOREMOST ALONG WITH A RELIABLE, DEPENDABLE PRODUCT. THIS SHOULD BE A RECALL. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339616June 23, 2010
ELECTRICAL SYSTEM
AS I WAS DRIVING ON CITY STREET, MY CAR STARTED ACCELERATING ON ITS OWN. WHEN I SHIFTED INTO NEUTRAL, THE RPM SHOT UP TO 4-5000. THE BREAKS WERE TOO HARD AND FAILED TO STOP THE CAR UNTIL IT WAS IN NEUTRAL. THE MECHANIC FOUND THE ORIGIN OF THE PROBLEM IN A FAULTY CRUISE CONTROL. EVENTUALLY THE NISSAN DEALERSHIP DISCONNECTED THE CRUISE CONTROL. THIS HAPPENED LAST WEEK AND SO FAR I HAVE NOT EXPERIENCED ANY OTHER PROBLEM. DEALERSHIP BELIEVES THAT THIS WAS A FAILURE OF AN ELECTRONIC COMPONENT AS A NORMAL WEAR AND TEAR. I DISAGREE, SINCE THE PROBLEM ALSO CAUSED THE MOTOR MOUNTS TO CRACK AND I HAD TO REPAIR THOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340065June 22, 2010
TIRES, WHEELS:LUGS/NUTS/BOLTS/STUDS
2006 NISSAN QUEST, LOST IT'S FRONT LEFT TIRE WHILE TRAVELING WESTBOUND. *BF THE TIRE WAS NEVER FOUND. (OHIO CRASH REPORT # 10-0286-91)*JB UPDATED 08/05/10 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339208June 20, 2010
STEERING
POWER STEERING HOSE WAS LEAKING WHEN TURNING SHARP THERE IS A KNOCKING NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335758June 11, 2010
SERVICE BRAKES, HYDRAULIC
WHENEVER WE HIT THE BRAKES OUR 2004 NISSAN QUEST SHUTTERS AND SHAKES. WE FIRST REPORTED THE PROBLEM AT ABOUT 23,000 MILES. VAN HAS BEEN TO THE DEALER AT LEAST 5 TIMES FOR THIS PROBLEM. MECHANIC CAN NEVER FIND ANYTHING WRONG. ON OUR OWN WE HAVE REPLACED THE FRONT ROTORS WHEN IT WAS DISCOVERED BOTH ORIGINAL ROTORS HAD WARPED, REPLACED THE BRAKE PADS THREE TIMES, AND TURNED THE ROTORS 6 MONTHS AFTER REPLACING THEM (79K MILES). VAN GOES BACK INTO THE DEALER NEXT WEEK AGAIN TO HAVE THE PROBLEM ADDRESSED AGAIN AS IT HAS GOTTEN WORSE. I AM STATIONED WITH THE MILITARY AWAY FROM HOME, AND MY WIFE USES THE QUEST AS HER ONLY TRANSPORTATION WITH OUR TODDLERS, OLDER CHILDREN, AND GUESTS. VAN NOW HAS 114K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335522June 9, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
REAR DOOR HANDLES ON 2002 NISSAN QUEST BREAK OFF, LEAVING NO WAY TO OPEN THE DOOR TO THE PASSENGERS FROM THE OUTSIDE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334222June 2, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 NISSAN QUEST. THE CONTACT STATED THAT WHEN TRYING TO DEPRESS THE BRAKE PEDAL, THE VEHICLE DID NOT SLOW DOWN. SHE HAD TO PUMP THE BRAKES TO ACTIVATE THEM. THE FAILURE ALMOST CAUSED TWO ACCIDENTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP AND TEST DRIVEN BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE CURRENT MILEAGE WAS 6,732.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10333899May 30, 2010
ELECTRICAL SYSTEM
THE BAD CONNECTION TO THE DASH LIGHTS I THINK INVOLVE THE OVERDRIVE ON & OFF, SIDE DOOR OPENING AND BACK DOOR (NO PROBLEM WITH BACK DOOR YET). THERE IS ALSO A PROBLEM WITH THE FRONT LEFT ASSEMBLY LOCATED AT THE TIRE. I MAKE A SHARP RIGHT TO TRANSFER THE WEIGHT TO THE LEFT AND I GET A BAD VIBRATION. SOMETHING IS LOOSE OR BAD BEARINGS. I TOLD NISSAN OF SMITHTOWN LOCATED IN LONG ISLAND,NY ABOUT THE PROBLEM ALL THEY SAID WAS "OK". THEY WOULD NOT GIVE ME A APPOINTMENT TO COME IN. BUT NISSAN OF SMITHTOWN DID CHARGE ME $90( UNDER WARR.) TO HAVE THE SLIPPING TRANSMISSION LOOKED AT. NOW THEY HAVE LAW SUITS FOR OTHER THINGS THEY DID FROM THE ATTORNEY GENERAL OFFICE. I LIKE TO HAVE MY CASH BACK. I ALSO LIKE TO ADD THE WINDSHIELD CRACKED ABOUT SIX MONTHS AGO IN THE MIDDLE. MUST BE AT LEAST TWO FEET LONG. THE BODY IS TWISTING TOO MUCH. YOU MAY REACH ME E-MAIL. THANK YOU FOR YOUR TIME AND CONSIDERATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331416May 20, 2010
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 NISSAN QUEST. THE CONTACT STATED WHEN OPENING THE DOORS ON THE VEHICLE SHE WOULD FEEL AN ELECTRICAL SHOCK. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THERE WAS NOTHING THEY COULD DO ABOUT THE FAILURE. THE FAILURE CONTINUED TO RECUR. THE FAILURE MILEAGE WAS 7,120 AND THE CURRENT MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330764May 17, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 NISSAN QUEST. WHILE DRIVING AT 30 MPH, THE VEHICLE SUDDENLY BEGAN TO ACCELERATE. THE CONTACT SHIFTED INTO NEUTRAL TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP BUT THE DEALER STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330407May 14, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT STATED WHEN DRIVING AT SPEEDS OF AT LEAST 55 MPH AND APPLYING THE BRAKE, THE VEHICLE WOULD ABNORMALLY SHAKE AND VIBRATE VIOLENTLY. IN ADDITION, THE VEHICLE WAS ALSO PULLING TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST 10 TIMES AND THE DEALER WOULD ONLY ADVISE THERE WERE NO FAILURES IN THE VEHICLE. THE DEALER CONTRIBUTED THE FAILURE TO THE CONTACTS MANNER OF DRIVING THE VEHICLE. THE BRAKES WERE REPLACED FIVE TIMES IN AN ATTEMPT TO CORRECT THE FAILURE BUT TO NO AVAIL. THE CONTACT STATED THE BRAKES NEEDED TO BE REPLACED AGAIN. THE FAILURE MILEAGE WAS 40,330 AND THE CURRENT MILEAGE WAS APPROXIMATELY 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330201May 12, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
MULTIPLE FAILURES OF TPMS SYSTEM. TWO OF FOUR HAVE FAILED DUE TO CRACKS IN THE STEM AREA (NOT THE NUT) RESULTING IN LEAKS AND LOSS OF PRESSURE CREATING UNSAFE CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328867May 4, 2010
TRACTION CONTROL SYSTEM
2004 NISSAN QUEST VAN - I WAS TRAVELING 55 MPH AND ALL OF A SUDDEN THE VAN HAD NO POWER IT JUST SLOWED DOWN, THE STEERING FROZE AND IT STALLED IN MID-TRAFFIC. I DIDN'T EVEN HAVE ENOUGH NOTICE TO PULL OFF THE SIDE OF THE ROAD. WORSE OF ALL, THE BRAKES DIDN'T WORK I SLAMMED ON THE EMERGENCY BRAKE AND LOOKED FOR A CURB TO COAST INTO AND STOP. I TOOK THE VAN IN TO THE DEALER. THEY LOOKED AT IT AND TOLD ME THEY NEEDED TO REPLACE THE THROTTLE BODY. AFTER REPLACING THE THROTTLE BODY WITH A NEW ONE IT TOOK THEM OVER 6 HOURS - THE MECHANIC RETURNED AND SAID THE NEW THROTTLE BODY WOULD NOT COMMUNICATE WITH THE COMPUTERIZED SYSTEM, SO HE TOOK OUT THE NEW THROTTLE BODY AND PUT MY OLD ONE BACK IN. NOW I'M BEING TOLD IT IS POSSIBLY THE ECM NOT SENDING POWER TO THE FUEL INJECTOR. AS I CHECKED ON THE INTERNET, THIS IS CAUSED BY THE COMPUTER GETTING CORRODED FROM THE LOCATION DUE TO A POOR SEAL LEADING IT TO GIVE OUT ANYTIME. IT COSTS AROUND $1200. THE ECM IS PART OF THE EMISSIONS SYSTEMS AND AS SUCH SHOULD BE COVERED FOR 8YRS/130,000KM. MY VEHICLE HAS 93,000 MILES. A NUMBER OF FOLKS HAVE COMPLAINED TO NISSAN AS THIS IS A SERIOUS SAFETY HAZARD AND IMANY OF US TRANSPORT SMALL CHILDREN (IN MY CASE, MY GRANDCHILDREN). IF I LOSE POWER ON THE HIGHWAY I HAVE NO WAY TO STEER OR BRAKE. WHAT CAN WE DO? THESE VANS WERE PURCHASED TO CART LARGE NUMBERS OF PASSENGERS. DO WE HAVE TO LOSE A SMALL CHILD'S LIFE BEFORE ACTION IS TAKEN? IS THIS SITUATION NOT AS SERIOUS AS THE CURRENT TOYOTA BRAKE SITUATION? THANK YOU FOR YOUR ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327666April 27, 2010
ELECTRICAL SYSTEM
2007 NISSAN QUEST ALTERNATOR DEFECTIVE ONLY 7,100 MILES BATTERY JUST DIED OUT AND THE DEALER DIAGNOSED IT AS DEFECTIVE BUT NOT UNDER WARRANTY BECAUSE MORE THAN 3 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326192April 18, 2010
SEAT BELTS
I HAVE NISSAN QUEST 2004 MINI VAN. 2 WEEKS BACK ONE DAY MY SON 7 YEAR OLD GOT TRAPPED IN THE 3RD ROW SEAT ON THE PASSENGER SIDE. WE COULDN'T TAKE HIM OUT. IF I TRY TO LOOSE THE BELT THE IT KEEP LOCKING FINALLY I HAD TO CUT THE SEAT BELT. USUALLY IF THE BELT LOCKSUP THEN IF YOU RELEASE THE BELT IT USUALLY FREES UP BUT IT DIDN'T DO IT . LUCKILY THIS HAPPENED WHEN GOT TO BACK TO HOME AND MY KIDS WERE TRYING TO COME OUT OF THE VAN. I THINK THIS NEEDS A LITTLE ATTENTION. I DON'T KNOW IF THIS IS FAULTY SEAT BELT OR FAULTY MECHANISM. I STRONGLY BELIEVE THIS MECHANISM WAS FAULTY AND THERE IS A POSSIBILITY OF KIDS GETTING TRAPPED IF THEY ARE NOT PROPERLY USING SEAT BELTS. MAINLY IF THE LOCK AND RELEASE MECHANISM IS NOT WORKING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326038April 16, 2010
LATCHES/LOCKS/LINKAGES
DOOR LOCKS AND UNLOCKS BY ITSELF AT RANDOM. NOT ALL DOOR LOCKS WILL LOCK WHEN THE DOOR LOCK BUTTON IS PRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324536April 8, 2010
TIRES
I PURCHASED NEW A 2007 NISSAN QUEST SE WITH THE MICHELIN PAX RUN-FLAT SYSTEM IN DECEMBER 2007. THIS CAR'S STICKER PRICE WAS OVER $41,000. IT NOW NEEDS NEW TIRES AT 32,000 MILES.WITH THIS SYSTEM, THERE IS ONLY ONE TIRE THAT CAN BE USED, AND VERY FEW DEALERS CARRY IT. ONLY ONE SHOP IN MY CITY CAN WORK ON THIS RIM/TIRE COMBO--THE HONDA STORE THEY REFUSE TO HELP BECAUSE THEY WORK ONLY ON HONDAS. I WAS ADVISED BY MICHELIN I NEED TO TRAVEL TO ALLIANCE, OH TO HAVE NEW TIRES INSTALLED ON MY VAN, A TRIP OF 70 MILES OR ONE HOUR. I WAS TOLD BY THIS SHOP THAT THE TIRES NEED TO BE ORDERED, THEY TAKE 5 WEEKS TO GET IN, AND THEY WOULD COST $1,550 FOR A SET OF FOUR INSTALLED. WHILE I FEEL THE PRICE IS TERRIBLE, MY REAL CONCERN IS THE 5 WEEK DELIVERY DELAY. WHAT DO I DO IF I AM 700 MILES FROM HOME AND SUFFER A BLOWOUT WITH MY FAMILY IN THE CAR? DO I LEAVE THE CAR ON THE SIDE OF THE ROAD OR AT THE REPAIR SHOP FOR 5 WEEKS WAITING FOR A TIRE TO BE SHIPPED IN? I HAVE ASKED NISSAN NORTH AMERICA TO PROVIDE 4 REGULAR RIMS, A SPARE, AND A JACK SO THAT I CAN CONVERT THE CAR BACK TO REGULAR TIRES AS I NO LONGER FEEL WAITING 5 WEEKS FOR A TIRE TO BE SHIPPED IN IS A SAFE ALTERNATIVE FOR MY FAMILY. THEY REFUSED. I THEN SENT A LETTER AND ASKED THEM TO ANSWER MY QUESTION AS TO WHAT I AM TO DO WHEN STRANDED BY A BLOWN PAX TIRE 700 MILES FROM HOME. THEY AGAIN REITERATED THEIR POSITION THAT THEY COULD NOT HELP WITH THE "REPAIRS" TO MY VEHICLE, AND THEY FAILED TO ANSWER MY QUESTION--IGNORING IT ENTIRELY. I AM CURRENTLY CONVERTING THE VAN OVER TO REGULAR TIRES AND RIMS AT MY EXPENSE, BUT I STILL WILL NOT HAVE A JACK OR SPARE TIRE/RIM. NISSAN MISREPRESENTED THIS SYSTEM WHEN I PURCHASED THIS CAR. THEY EXTOLLED THE VIRTUES OF SAFETY AND RELIABILITY FOR MY FAMILY. THIS IS SIMPLY UNTRUE. THIS SYSTEM IS A NIGHTMARE, AND THEY HAVE REFUSED TO HELP THEIR CUSTOMERS WHO PURCHASED WHAT AMOUNTS TO A VERY HIGH-END VEHICLE--ONE OF THEIR MOST EXPENSIVE, IN FACT. THEY NEED TO OWN UP TO THEIR MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324402April 7, 2010
STRUCTURE:BODY
OVER THE LAST SEVERAL MONTHS WE HAVE NOTICED A MOLDY SMELL IN THE CAR AND IT HAS GOTTEN WORSE. WE TOOK IT TO THE DEALER WHO DISCOVER A LEAK IN THE REAR HATCH THAT HAD SOAKED THE CARPET IN THE REAR WELL. DEALER FOUND REAR HATCH SEAL HAD FAILED AND NEEDED TO BE REPLACED. ALL REAR CARPETING NEEDS TO BE CLEANED AND DISINFECTED. ENTIRE CAR DEFOGGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324405April 7, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
THE TIRE PRESSURE WARNING LIGHT FLASHES AND STAYS ON EVEN THOUGH ALL TIRES ARE INFLATED TO PROPER TIRE PRESSURE. TESTED WARNING SYSTEM BY OVER INFLATING TIRE PRESSURE NO CHANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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