Nissan Murano Complaints (2005)

987 consumer complaints on file.

#10617200July 29, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
PASSENGER DOOR, PASSENGER-SIDE REAR DOOR, DRIVER-SIDE REAR DOOR AND TRUNK DOOR WILL NOT UNLOCK WHILE PRESSING THE KEY FOB TWICE. MANUALLY UNLOCKING THE DOORS BY USING THE KEYHOLE ON THE OUTSIDE OF THE DRIVER DOOR DOES NOT SOLVE THE ABOVE PROBLEM. MANUALLY UNLOCKING THE DOORS BY USING THE DRIVER / PASSENGER SIDE UNLOCK BUTTON ON THE ARMREST DOES NOT SOLVE THE ABOVE PROBLEM. TRUNK DOOR CANNOT BE OPENED WITH ANY OF THE ABOVE MEANS DUE TO ABSENCE OF MANUAL LOCK/UNLOCK LEVER ON THE EXTERIOR OF THE DOOR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615794July 23, 2014
SEATS
LEFT SEAT INITIALLY STOPPED FRONT TO BACK MOVEMENT. THE RIGHT SIDE WOULD TRY TO MOVE BUT LEFT WOULD NOT MOVE. YESTERDAY THE SEAT BROKE LOOSE ON THE LEFT SIDE. REPAIR ESTIMATE IS $1000.00. AFTER SPENDING TIME ON LINE, IT HAS COME TO MY ATTENTION THAT THIS A WELL DOCUMENTED PROBLEM. I UNDERSTAND A SAFETY BULLETIN HAS BEEN ISSUED BUT NISSAN HAS NOT ISSUED A RECALL FOR THIS ISSUE. I BELIEVE THIS TO BE A SERIOUS SAFETY ISSUE AS THIS PART COULD BREAK IN AN ACCIDENT AND CAUSE SERIOUS INJURY TO THE DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614579July 18, 2014
ENGINE AND ENGINE COOLING
THE HEAT DOES NOT COME ON, EVEN AFTER THE ENGINE TEMPERATURE HAS REACHED FULL OPERATIONAL TEMPERATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609061July 8, 2014
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES
DOOR LOCKS STARTING WITH DRIVERS SIDE PASSENGER AND NOW THE DRIVER DOOR WILL NOT LOCK OR UNLOCK UNLESS MANUALLY CHANGED WITH LEVER OR KEY. THIS IS A HUGE SAFETY ISSUE AND SHOULD BE ADDRESSED PASSENGER DOORS ARE RANDOM HOWEVER ARE STARTING TO SHOW SIMILAR SIGNS THANKS IN ADVANCE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608428July 6, 2014
SEATS
I COULD NOT MOVE MY POWER SEAT TO DRIVE AND S TERRIFIED EVERY TIME I DRIVE.FOR NO REASON MY SEAT STOPPED GOING FORWARD AND BACK AND THEN IT WOULD SWIVEL ON THE TRACK. . THE NEXT DAY I BROUGHT THE CAR TO MY MECHANIC AND HE VERIFIED I NEEDED A NEW POWER SEAT. I CALLED NISSAN CORP THAT NIGHT AND VOICED MY CONCERN AND I WAS GIVEN A CASE NUMBER, BUT WAS TOLD I HAD TO GO TO A NISSAN DEALERSHIP. I MADE THE FOR THE NEXT DAY. TOOK THE CAR IN TO LOKEY NISSAN ON 7/01/04. THEY VERIFIED I NEEDED A LOWER SEAT ASSEMBLY AND A FINISHER ASSEMBLY (WHICH HOLDS THE WIRES). THE PARTS ARE $1300. AND LABOR $395.89. I THEN CALLED APRIL BACK (AS SHE INSTRUCTED) @ NISSAN 1-800-647-7261 (4 OR 5 TIMES) AND ALL I GOT WAS HER RECORDING. THE CASE # IS: [XXX] AND APRIL IS @ 457248. I WAS ABLE TO FIND A USED PART AND MY MECHANIC COULD INSTALL IT, BUT AFTER READING ON THE INTERNET HOW MANY MORENO OWNER'S THIS HAPPEN'S TO, I AM APPALLED. THERE SHOULD DEFINITELY BE A RECALL ON THESE CARS. NISSAN KNEW ABOUT THE PROBLEM ON 04 - 06 MORENO'S FAULTY FRONT POWER SEAT AND OR IMPROPER FORWARD/BACKWARD MOVEMENT. AND SPECIAL BULLETINS WENT OUT TO ALL TECHNICAL SERVICE PERSONNEL TO AMEND AND INCORPORATE NTB-5-056 INTO THEIR SERVICE MANUALS. MY HUSBAND AND I ARE BOTH ON DISABILITY AND DO NOT HAVE $1600. TO FIX NISSAN'S MISTAKE. I FEEL I AM IN DANGER EVERY TIME I GET BEHIND THE WHEEL AND TO MAKE MATTERS WORSE, NISSAN WON'T RETURN MY PHONE CALLS, WHEN THEY ARE THE ONES WHO TOLD ME TO GO TO THE DEALERSHIP...BIG WASTE OF TIME AND GET A SERVICE RECORD GOING.SO IN ALL: NISSAN CORP KNOWS THAT THE SEAT SLIDE MOTOR OR GEAR ASSEMBLY NEEDS TO REPLACED FOR ANY REASON, THAT THE POWER SEAT HAS VOLTAGE TO IT, BUT WILL NOT MOVE FORWARD OR BACKWARD. THE SEAT ALSO MOVES WHILE DRIVING IT BECAUSE THE SEAT WON'T STAY ON THE TRACK: IT BECOMES CROOKED ON THE SEAT TRACKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607354July 1, 2014
SEATS
DRIVERS SEAT LEANS TO THE LEFT, SEEMS LIKE THIS IS A VERY WELL KNOWN PROBLEM FOR THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597797June 12, 2014
AIR BAGS
AIRBAG LIGHT ON DASH WENT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597612June 11, 2014
AIR BAGS, SEATS
IN 2013 I HAD TO HAVE MY DRIVER SEAT BRACKET WELDED DUE TO IT BREAKING. MY AIRBAG LIGHTS FLASH CONTINUOUSLY SINCE ABOUT 2006 AND I WAS TOLD THAT IT WOULD BE A FEW THOUSAND DOLLARS TO REPLACE THE SENSOR, ALSO MY CHECK ENGINE LIGHT COMES ON AND THEN GOES OFF. WHEN I TOOK IT IN THEY SAID IT COULD BE SEVERAL THINGS FROM CATALYTIC CONVERTER TO AN EXHAUST ISSUE AND THAT IT WOULD BE TRIAL AND ERROR TO FIGURE OUT WHICH WOULD REMY THE PROBLEM. NOT TO MENTION MY DRIVER SIDE VISOR WONT STAY UP AND MY ALTERNATOR KEEPS DRAINING MY BATTERY SO I HAVE TO REPLACE YEARLY. SOMEONE PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596377June 5, 2014
SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER'S SEAT BRACKET FRACTURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE BRACKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595509June 2, 2014
ENGINE
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AFTER THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THE INTAKE AIR DUCT NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594925May 29, 2014
SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 3 MPH, A LOUD ABNORMAL NOISE WAS PRESENT AND THE DRIVER'S SEAT SUDDENLY MOVED BACKWARDS AND TO THE LEFT CAUSING THE DRIVER TO MOMENTARILY LOOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT A SECTION OF THE FRONT SEAT FRAME HAD CRACKED AS A RESULT THE DRIVER SEAT LINK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593795May 23, 2014
SEATS
THE DRIVERS SIDE SEAT FRAME BROKE CAUSING THE SEAT TO BE UNSTABLE DURING BRAKING. I CONTACTED THE NISSAN DEALER AT THE TIME AND HE STATED IT WAS NOT COVERED UNDER THE WARRANTY AND RECOMMENDED I FIND SOMEONE TO WELD THE SEAT FRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593351May 22, 2014
SEATS
DRIVING ON HIGHWAY, HEARD A LOUD POP AND MY SEAT TILTED BACK. THE LEFT REAR BRACKET BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593353May 22, 2014
SEATS
DRIVING, HEARD LOUD POP AND DRIVER'S SEAT TILTED BACK. THE RIGHT REAR BRACKET BROKE ON THE SEAT FRAME THAT NISSAN INSTALLED TO REPLACE THE FIRST ONE THAT BROKE ON 01/30/2009 AT 62,853 MILES. NISSAN REFUSES TO DO THE REPAIR AT NO CHARGE AND SAID IT WILL COST $1,200. MY INITIAL COMPLAINT FOR THE FIRST INCIDENT (ODI NUMBER) IS: 10593351. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592421May 19, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE COMING TO A STOP AT AN UNKNOWN SPEED, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS REPEATEDLY DEPRESSED. THE VEHICLE FAILED TO DECELERATE AND CRASHED INTO A BRICK BUILDING. THE FRONT PASSENGER SUSTAINED INJURIES TO THE CHEST AND BOTH KNEES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A MECHANIC AND FOR SEVERE FRONT END DAMAGE. THE BUILDING WAS ALSO DAMAGED. PRIOR TO THE CRASH, THE FRONT DRIVER AND PASSENGER SIDE WINDOWS ALONG WITH ALL FOUR POWER DOOR LOCKS ACTIVATED INDEPENDENTLY WHILE THE VEHICLE WAS PARKED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 76,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10583850April 20, 2014
AIR BAGS
THE AIRBAG LIGHT STARTED TO FLASH AND WOULD KEEP FLASHING UNTIL YOU SHUT THE CAR OFF. WE TOOK THE MURANO TO OUR LOCAL MECHANIC. HE PUT IT ON HIS COMPUTER SYSTEM AND IT WAS DIAGNOSED WITH "DIAGNOSTIC MODULE WAS FAULTY". IT WOULD COST $800 FOR JUST THE PART AND 2 1/2 HOURS OF LABOR FOR A TOTAL OF $1093. I CONTACTED NISSAN CONSUMER AFFAIRS IF THERE WERE ANY RECALLS FOR THIS PARTICULAR PROBLEM. THEY INFORMED ME THAT THERE WERE NONE AT THE TIME AND WE WOULD HAVE TO TAKE THE MURANO TO AN AUTHORIZED NISSAN DEALER FOR THE DIAGNOSIS. WE DID TAKE IT TO AN AUTHORIZED NISSAN DEALER AN HOUR AND HALF AWAY. AFTER A $73 CHARGE, THEY TOLD US THE EXACT SAME THING! I THEN CONTACTED NISSAN AGAIN AND THEY TOLD ME THAT THEY COULDN'T HELP US WITH THE COST OF THE REPAIR. I WOULD UNDERSTAND IF IT WAS SOMETHING THAT WE DIDN'T DO FOR MAINTENANCE, BUT IT WASN'T OUR FAULT THAT IT IS DEFECTIVE. I ASKED THEM IF THERE WAS GOING TO BE A RECALL FOR THIS PROBLEM AND THEY SAID NOT AT THIS TIME. THEY HAD ALSO INFORMED ME IF WE WOULD HAVE IT FIXED AND THERE WOULD BE A RECALL, THEY WOULD REIMBURSE US FOR THE COST OF REPLACEMENT. I ASKED THEM IF THEY COULD SEND ME A DOCUMENTATION SO I WOULD HAVE PROOF THAT THEY WOULD DO THAT BUT I HAVEN'T SEE ANYTHING FROM THEM. YOU WOULD THINK THAT NISSAN WOULD TRY TO RECALL PROACTIVELY BEFORE THERE IS A NEGATIVE BACK LASH ON THEIR COMPANY. IT SEEMS THAT CARMAKERS OVERALL ARE BECOMING MORE PROACTIVE IN THEIR RECALLS, PULLING VEHICLES BACK AND REPLACING PARTS TO ADDRESS CONSUMER'S SAFETY CONCERNS, EVEN THOUGH THEY MAY NOT BE OFFICIALLY REQUIRED TO DO SO. I WAS HOPING THAT MAYBE YOU COULD HELP US WITH OUR PROBLEM. IT'S JUST ALOT OF MONEY TO PAY FOR SOMETHING THAT THEY CAN'T GUARANTEE WON'T FIX THE PROBLEM. ACCORDING TO THE INTERNET, PEOPLE HAVE THESE FIXED AND HAVE TO HAVE THEM FIXED AGAIN. THANKS SO MUCH FOR YOUR TIME! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577551April 5, 2014
VISIBILITY
THE SUN VISOR ON THE DRIVER'S SIDE WILL NOT STAY IN THE UPWARD OR "NOT IN USE" POSITION. I CAN BE DRIVING AND IT WILL FALL DOWN BLOCKING MY VISION WHILE DRIVING. IN THE BEGINNING I THOUGHT IT WAS ONLY MY CAR BUT AFTER RESEARCHING AND TALKING WITH DEALERSHIP IT IS A COMMON MALFUNCTION. DEALERSHIP SAID THEY ARE AWARE BUT THE PROBLEM CANNOT BE FIXED BY RECALL BECAUSE NISSAN HAS NOT GIVEN THEM THE "OKAY." IN ORDER TO FIX PROBLEM A NEW VISOR WOULD NEED TO BE INSTALLED WITH VISOR PART ALONE COSTING $200+. I CURRENTLY HAVE TO PULL OVER THE EXTENSION VISOR ON THE PASSENGER SIDE TO HOLD UP THE DRIVER'S SIDE SUN VISOR, AND THE DRIVER'S SIDE VISOR WILL STILL FALL DOWN AT RANDOM TIMES BLOCKING MY VISION AND AT TIMES AT VERY CRUCIAL MOMENTS. I FEEL THIS IS A MAJOR SAFETY HAZARD AND A DEFECT PRODUCT INSTALLED BY NISSAN. IN THE BEGINNING I TRIED TO GET NISSAN TO FIX BUT TO NO AVAIL. I WOULD HAVE FILED A COMPLAINT BEFORE NOW BUT WAS NOT AWARE OF YOUR WEBSITE, WHICH I BELIEVE NISSAN DEALERSHIPS SHOULD HAVE FILED WITH NISSAN, AND MAY HAVE BUT NOTHING HAS BEEN DONE ABOUT THIS SAFETY HAZARD. I HOPE YOUR COMPANY CAN HELP GET THIS RECALLED BEFORE SOMEONE DRIVING A MURANO WITH THIS DEFECT GETS INJURED OR CAUSES INJURY TO OTHER MOTORIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577116April 3, 2014
AIR BAGS
APPROXIMATELY 2 WEEKS AGO DUE TO NO FAULT OF OUR OWN AS WE WERE DRIVING OUR AIR BAG LIGHT CAME ON. WE TOOK OUR VEHICLE TO THE NISSAN DEALERSHIP IN OUR AREA. THEY TOLD US OUR AIR BAG CONTROL MONITOR WAS BAD AND OUR AIR BAGS WILL NOT DEPLOY IN AN ACCIDENT. UPON ORDERING THE PART WE WERE TOLD THE PART IS ON BACKORDER. THEY ALSO TOLD US THAT WE HAVE TO PAY TO HAVE THIS REPAIRED AT OUR OWN EXPENSE. THE SERVICE MANAGER PROCEEDED TO TELL MY WIFE AND I THAT THE PART IS ONLY WARRANTED FOR 3 YEARS WHEN THE CAR WAS NEW. NOW IT WAS OUR ISSUE SINCE WE BOUGHT THE CAR USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575500March 29, 2014
SEATS
DRIVER'S SIDE SEAT FRAME BROKEN ON OUTBOARD SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566280February 27, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY
NISSAN MURANO DOOR ACTUATORS HAVE FAILED ON 2 OF 4 DOORS, LEAVING ME UNABLE TO ENTER/EXIT MY VEHICLE WITH THE REMOTE. IN ADDITION, I CANNOT OPEN THE TRUNK OF THE VEHICLE UNLESS THE PASSENGER DOOR ACTUATOR IS WORKING, WHICH IT DOES NOT. THE INSIDE DOOR LOCKS DO NOT MOVE, SO I DO NOT KNOW IF MY CAR IS EVER LOCKED OR UNLOCKED, AGAIN, SAFETY CONCERN. PLEASE INVESTIGATE THIS, AS I KNOW OTHER OWNERS HAVE COMPLAINED AND NISSAN CONTINUES TO IGNORE THIS AS AN ISSUE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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