Nissan Murano Complaints (2014)

145 consumer complaints on file.

#11104243June 27, 2018
STEERING:ELECTRIC POWER ASSIST SYSTEM, AIR BAGS
TL* THE CONTACT OWNED A 2014 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL SEIZED AND CAUSED THE VEHICLE TO SLIDE DOWN A HILL. THE VEHICLE THEN CRASHED INTO TWO TREES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A LOCAL BODY SHOP. THE DEALER WAS NOT CONTACTED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11103529June 23, 2018
ENGINE
THE PUSH BUTTON START DIDN'T SHUT OFF THE ENGINE WHEN IT WAS PUT IN THE GARAGE RESULTING IN THE CARBON MONOXIDE POISONING OF MY MOTHER. *TT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
1
#11100667June 9, 2018
POWER TRAIN, VISIBILITY/WIPER
TRANSMISSION SLIPPING. RPM GOES UP AND DOWN WHEN ACCELERATING. THE ENGINE LIGHT CAME ON WHILE DRIVING. WE TOOK TO MECHANIC AND WERE TOLD SELENOID B ON TRANSMISSION WAS OUT. ALSO BOTH WINDOW VISORS FALL WHEN DRIVING IMPAIRING VISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100206June 6, 2018
UNKNOWN OR OTHER
I WAS DRIVING ON THE INTERSTATE, WITH NOTHING AROUND MY CAR AND NO OVERHEAD PASSES WHEN THERE WAS AN EXPLOSION, WHICH SOUNDED LIKE A GUN SHOT WITHIN THE CAR. I WAS ABLE TO PULL OFF THE ROAD AND FOUND MY SUN ROOF HAD EXPLODED. FORTUNATELY I DID NOT LOSE CONTROL OF THE CAR SO NO ONE WAS HURT BUT HAD THE SUN ROOF COVER NOT BEEN CLOSED THE OCCUPANTS WOULD HAVE BEEN SERIOUSLY HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100010June 5, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE REVERSING THE VEHICLE, AN ABNORMAL NOISE WAS HEARD. THE CONTACT STATED THAT THE VEHICLE SHOOK AND THE REAR PASSENGER TIRE FAILED TO MOVE. THE VEHICLE WAS TAKEN TO TISCHER ACURA (3506 LAUREL FORT MEADE ROAD, LAUREL, MD 20724) WHERE IT WAS DIAGNOSED THAT RUST WAS INSIDE THE FUEL INJECTION LINE ALONG WITH A ROCK. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND A COMPLAINT WAS FILED. THE CONTACT WAS AWAITING A CALL BACK FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 186,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083716April 6, 2018
UNKNOWN OR OTHER
DRIVER'S SIDE SUN VISOR WILL NOT STAY IN THE UP POSITION. VISOR FALLS RANDOMLY DURING DRIVE AND IMPAIRS VISIBILITY SUDDENLY. THIS SAME ISSUE WAS PRESENT ON THE 2007 MURANO I OWNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073020February 15, 2018
ELECTRICAL SYSTEM
REAR DEFROSTER DOES NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073030February 15, 2018
STRUCTURE:BODY:HOOD, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 NISSAN MURANO. THE CONTACT STATED THAT THE REAR DEFROSTER DID NOT FUNCTION CORRECTLY. SHEEHY NISSAN OF GLEN BURNIE (7232 RITCHIE HWY, GLEN BURNIE, MD) WAS CONTACTED AND DIAGNOSED THAT THE HOOD ASSEMBLY WOULD HAVE TO BE REPLACED DUE TO THE DEFROST SYSTEM BEING CONNECTED AND WORKING IN TANDEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056214December 23, 2017
AIR BAGS
FRACTURED STERNUM AS AIR BAG FAILED TO PROTECT OCCUPANT IN A CRASH. VEHICLE WAS MOVING AND HIT A VEHICLE THAT FAILED TO STOP AT STOP SIGN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11042750November 2, 2017
SERVICE BRAKES
ON OCT 31,2017 I ATTEMPTED TO STOP MY MURANO ON MERCURY BLVD AND IT WOULD NOT STOP. I HIT THE BRAKES AGAIN AND IT WOULD NOT SLOW DOWN OR STOP, THEN TRIED ATTEMPTED AGAIN AND IT WOULD NOT SLOW DOWN OR STOP. IT RESULTED INTO ME HITTING ANOTHER CAR AND MY TRUCK IS A TOTAL LOST AT THIS POINT. MY INSURANCE COMPANY WILL TOTAL IT OUT. I SEE THERE ARE TWO OTHER COMPLAINTS ON THIS VERY SAME THING. THIS REALLY NEED TO BE LOOKED INTO.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11041737October 31, 2017
VISIBILITY/WIPER
MY 2014 NISSAN MURANO DRIVERS SIDE SUN VISOR DOES NOT STAY IN PLACE AND HAS TO BE HELD IN PLACE BY A SMALL BUNGEE CORD NOW SINCE NISSAN STATES IT'S NOT A COVERED REPAIR. THE COST TO BUY A NEW VISOR AND INSTALL IS OVER $370 FROM THE DEALER. THIS IS A SAFETY HAZARD AND SHOULD NOT BE RESPONSIBLE FOR THE COST. A QUICK SEARCH ON THE INTERNET CONFIRMS MANY OTHERS WITH THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041395October 30, 2017
UNKNOWN OR OTHER
EXPLOSION OF SUNROOF. AS I WAS DRIVING ON THE FREEWAY (I-10), I SUDDENLY HEARD A LOUD POPPING. FOR A MOMENT I WAS CONCERNED SOMETHING WAS THROWN OR SHOT AT THE VEHICLE. I THEN PULLED OVER AND ASSESSED THE VEHICLE AND SAW NEARLY THE ENTIRE INTERIOR PORTION OF THE SUNROOM WAS SHATTERED AND FALLEN ON THE SUNROOF COVER. THE SMALL PORTIONS OF THE EXTERIOR APPEARED TO BE PUSHED UPWARD (WHICH FURTHER CONFIRMED SOMETHING FROM THE OUTSIDE OF THE VEHICLE DID NOT COME INTERIOR).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032248October 8, 2017
STEERING
ON AUGUST 4, 2017, I VISITED AUTONATION NISSAN IN MEMPHIS SO THEY COULD VERIFY THAT MY CAR NEEDED THE RECALLED PART. AFTER VERIFICATION, I WAS TOLD THE PARTS WOULD BE ORDERED & THEY WOULD CALL ME WHEN THEY CAME IN TO SCHEDULE THE SERVICE. I NEVER RECEIVED A CALL. ON SEPTEMBER 12, 2017, I CALLED AUTONATION NISSAN AGAIN TO FOLLOW UP & SPOKE WITH DAVE IN SERVICE. DAVE TOLD ME THAT IT WAS NEVER ORDERED & TOLD ME HE WOULD PLACE THE ORDER RIGHT AWAY. AGAIN, I HAVE NEVER RECEIVED A FOLLOW UP CALL SAYING THE PARTS HAVE COME IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023006September 13, 2017
STEERING
MY CAR NISSAN MURANO 2014 HAS A RECALL FOR HOSE&TUBE ASSY-POWER STEERING CAMPAIN ID R1710 AND STATED THAT HAS A HIGH PRIORITY BECAUSE LOOSING THE PART MY CONDUCT TO A FIRE HAZARD. I CONTACTED NISSAN DEALER IN JULY 24, 2017 AND THEY DELAY MONTH BY MONTH TO CORRECT THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021811September 6, 2017
STEERING
NHTSA RECALL 17V-184 FOR OUR 2014 NISSAN MURANO BEGAN 5/10/2017. TOOK CAR TO DEALER 5/31/2017 FOR CORRECTIVE ACTION AFTER RECEIVING RECALL NOTICE. REPAIR COULD NOT BE MADE BECAUSE PARTS ARE ON RESTRICTION. FOLLOWED UP WITH MULTIPLE DEALERS ON 9/6/2017 - PARTS ARE STILL ON RESTRICTION. IT MAKES NO SENSE TO ISSUE A RECALL IF PARTS ARE NOT AVAILABLE. THIS NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020514August 30, 2017
STEERING
TL* THE CONTACT OWNS A 2014 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V184000 (STEERING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THAYER NISSAN LOCATED AT 18039 N DIXIE HWY, BOWLING GREEN, OH WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016009August 17, 2017
STRUCTURE:BODY
WE WERE DRIVING - SOUND LIKE A GUN SHOT AND LOOKED UP AND OUR SUNROOF WAS SHATTERED. WE WERE GOING 40MPH ON A ROAD CLOUDY AND 68DEGREES. WE HAVE A PANORAMIC ROOF - IT HAPPENED ON THE PANORAMA BACK SECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015832August 16, 2017
STEERING
RECENTLY PURCHASED AUTOMOBILE HAS ACTIVE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015408August 15, 2017
STEERING
TL* THE CONTACT OWNS A 2014 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V184000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO POHANKA NISSAN OF FREDERICKSBURG AT (540) 898-5200 (LOCATED AT 5200 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE PARTS WERE TO BECOME AVAILABLE IN SEPTEMBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014845August 12, 2017
STEERING
6/17/17 COMPLETED 2014 MURANO POWER STEERING HOSE CLAMP RECALL WORK. NHTSA 17V-184. NOTICED RATTLING NOISE FROM ENGINE WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT (STATIONARY). 6/29/17 BACK TO DEALER, GOT BACK 7/3/17. DEALER REPRODUCED AND NOTED THE ISSUE ON SERVICE RECORD. DID THE RECALL WORK FOR A 2ND TIME, BUT ISSUE NOT FIXED. STATED THERE IS NO FIX, BLAMES RECALL PART (DEALER SAYS PER NISSAN TECHLINE), REFERRED ME TO NISSAN CONSUMER AFFAIRS. 7/8/17-7/11/17 PROVIDED NISSAN PROOF OF OWNERSHIP. THEY ADVISED TO GO TO ANOTHER DEALER. 7/13/17-7/14/17 ANOTHER DEALER. THEY CLAIMED TO NOT HEAR THE NOISE AND SUGGESTED I BRING BACK A RECORDING. WENT BACK WITH NOISE RECORDING IN MY GARAGE. THEY CONFIRMED NOISE IN WRITING AND ADVISED ME TO GO BACK TO THE ORIGINAL DEALER. ALSO REFERRED ME BACK TO NISSAN. 7/16/17, 7/20/17 NISSAN SAYS TRYING TO GET IN TOUCH WITH BOTH DEALERS. 7/24/17 NISSAN INFORMED ME THAT THE FIRST ONE CLAIMS THE NOISE IS NORMAL, THE SECOND ONE CLAIMS THERE IS NO NOISE. I INFORMED NISSAN BOTH DEALERS CONFIRMED NOISE IN WRITING. I ASKED IF THE NOISE IS NORMAL (PER THE FIRST DEALER), WHY DID THEY DO THE RECALL WORK A SECOND TIME? AND HOW CAN THE SECOND DEALER CLAIM THERE IS NO NOISE WHEN I HAVE IT IN WRITING? HE ASKED ME TO SEND HIM THE VIDEO RECORDING AND DOCS FROM BOTH DEALERS. I E-MAILED NISSAN PDF SCANS AS WELL AS THE VIDEO RECORDING. 7/27/17-7/31/17 NISSAN ASKED ME TO GO TO THE FIRST DEALER. DEALER CONFIRMED THE NOISE ON THE RECORDING. BUT NOW THEY CLAIMED NOT HEARING THE NOISE AND THERE IS NOTHING FURTHER THEY CAN DO. THEY AVOIDED ANSWERING WHY THEY DID RECALL WORK TWICE. 8/1/17 NISSAN INFORMED ME THERE IS NOTHING NISSAN CAN DO. NISSAN CONFIRMED THE NOISE ON THE VIDEO AND CONFIRMED THAT BOTH DEALERS ACKNOWLEDGED THE NOISE. 8/12/17 THE NOISE PERSISTS. I AM CONCERNED SAFETY/RECALL ISSUE IS NOT PROPERLY FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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