Nissan Murano Complaints (2018)

114 consumer complaints on file.

#11266640October 6, 2019
ELECTRICAL SYSTEM
THE AUTOMATIC EMERGENCY BRAKING SENSOR COMES ON WITHOUT REASON AND THEN WILL NOT DISENGAGE. IT ALSO WILL NOT TURN OFF IF YOU CHOOSE TO DISABLE IT. IT ALSO KICKS YOU OUT OF CRUISE CONTROL IF YOU HAVE IT ON. THIS HAPPENED DAILY AT ALL SPEEDS AND MAKING ALL SORTS OF MANEUVERS INCLUDING TURNING RIGHT OR LEFT AFTER BEING STOPPED AT A LIGHT AND DRIVING DOWN A HIGHWAY WITHOUT ANY VEHICLE IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266160October 4, 2019
VEHICLE SPEED CONTROL
INTELLIGENT CRUISE CONTROL FRONT RADAR SENSOR CONTINUOUSLY ALARMING FOR OBSTRUCTION WHICH RENDERS THE CRUISE CONTROL UNUSABLE AND DOES NOT PROVIDE ANY FRONT CRASH PROTECTION. THIS OCCURS ANYTIME I AM FOLLOWING A CAR AND MOVE TO PASS A CAR, THE SYSTEM WILL ALARM FOR OBSTRUCTION WHICH CAN TAKE UP TO 1/2 HOUR BEFORE IT RESETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265839October 3, 2019
VEHICLE SPEED CONTROL
ON ANY ROADWAY (CITY STREET HIGHWAY INTERSTATE IN MOTION) WARNING LIGHT DISPLAYS UNAVAILABLE FRONT RADAR OBSTRUCTION WHILE CRUISE CONTROL IS ON. THEN CUTS CRUISE CONTROL OFF AND SLOWS VEHICLE DOWN. WARNING CONTINUES INTERMITTENTLY WHILE DRIVING WITH CRUISE CONTROL OFF OR ON. CRUISE CONTROL WILL NOT WORK WITH WARNING ON. IF VEHICLE IS TURNED OFF AND RESTARTED LIGHT TURNS OFF ONLY TO RETURN AGAIN. SEEMS TO BE WHEN DRIVING 40 MPH OR ABOVE THAT THIS HAPPENS. CHECKED VEHICLE AND THERE IS NO OBSTRUCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244316August 16, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
OBSTACLE RADAR FAILURE (FRONT) - VEHICLE IN MOTION ; "CITY STREET" " DRIVING STRAIGHT " DASH WARNING ; FRONT COLLISION RADAR OBSTRUCTED. NO OBSTRUCTION NOTED BY DOT CERTIFIED INSPECTOR . INSPECTOR WITNESSED WARNING ON DASH WHILE VEHICLE IN MOTION - WARNING OCCURRED APPROXIMATELY EVERY 10 MINUTES WHILE IN MOTION ON CITY STREETS ... WARNING OCCURRED REGARDLESS TO WHETHER THERE WAS SURROUNDING TRAFFIC IN THE VICINITY .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244437August 16, 2019
VEHICLE SPEED CONTROL
WHEN ENTERING CERTAIN INTERSECTIONS, THERE IS ALMOST 100% PROBABILITY THAT I GET THE FOLLOWING MESSAGE: 'UNAVAILABLE FRONT RADAR OBSTRUCTION'. IT'S HAPPENING EVERY DAY ON THE SAME SPOTS AND THE NUMBER OF THESE SPOTS IS GROWING. THIS CAUSES THE RADAR TO BE NOT WORKING FOR ABOUT 3 MINUTES. IT'S BEEN HAPPENING FOR ABOUT A YEAR OR SO. THE LAST TIME JUST LESS THEN 2 HOURS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242268August 7, 2019
SERVICE BRAKES
I BOUGHT MY 2018 NISSAN MURANO ON JAN 31, 2019. THE CAR WAS SUPPOSEDLY BUILT WITH ALL SAFETY FEATURES AND I FELT GOOD ABOUT IT UNTIL I STARTED GETTING THE MESSAGE "UNAVAILABLE FRONT RADAR OBSTRUCTION". THIS AFFECTS THE ABS AND CAN ALSO AFFECT THE CRUISE CONTROL IF BEING USED ON THE HIGHWAYS. IT'S A SERIOUS ISSUE THAT CAN INADVERTENTLY CAUSE ACCIDENTS. THIS IS A KNOWN AND WELL ADVERTISED ISSUE ON NISSAN'S WEBSITE. I SINCERELY HOPE THE COMPANY WILL CORRECT THE ISSUE WHATEVER IT TAKES TO ASSURE THE VEHICLE IS SAFE ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235232July 27, 2019
SEAT BELTS
THE DRIVER & FRONT PASSENGER SEAT BELTS ARE LOCATED BEHIND THE SEATS OFF THE FLOOR OF THE REAR PASSENGER SEATS, SO WHEN ANYONE IS SITTING BEHIND THE DRIVER OR PASSENGER THE FEET OF THE REAR PASSENGERS CAN BE PLACED ON THE SEAT BELTS CAUSING THE FRONT PASSENGERS TO BE RESTRAINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231845July 15, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
WHILE DRIVING, A SAFETY LIGHT KEEPS COMING 'UNAVAILABLE FRONT RADAR OBSTRUCTION'. THIS HAPPENS EVEN WITHOUT ANYTHING BLOCKING THE RADAR. THIS ALSO CONTROLS THE CRUISE CONTROL AND IF NOT WORKING CC GETS DISABLED. IT ALSO CONTROLS EMERGENCY BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228737July 1, 2019
UNKNOWN OR OTHER
THE CENSOR IS DEFECTIVE ON MY VEHICLE. THE CENSOR HAS BEEN REPLACED TWICE.I PURCHASED THIS VEHICLE NEW AND NOW I FEEL VERY UNSAFE DRIVING IT BECAUSE THE CENSOR DEFECTIVENESS CAN CAUSE THE VEHICLE TO STOP IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223102June 28, 2019
ELECTRICAL SYSTEM
WHILE DRIVING THE AUTOMATIC STOP SYSTEM FAILS, A WARNING FLASHES ON THE DASHBOARD TO INDICATE THE PROBLEM: 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218626June 8, 2019
VISIBILITY/WIPER
I WAS DRIVING AROUND 50 MILES AN HOUR, HEARD A SMALL POP SOUND THEN MY SUNROOF EXPLODED. GLASS RAINED DOWN ON ME CAUSING ME TO SWERVE AND ALMOST WRECK. I WAS ON THE HIGHWAY AT THE TIME WITH NO VEHICLE IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218427June 7, 2019
VEHICLE SPEED CONTROL
JUNE 7 2019 MURANO PLATINUM 21,470 MILES DRIVING @VARIOUS SPEEDS, IN ANY WEATHER, A WARNING LIGHT COMES ON THAT READS "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". I HAVE CHECKED THE SENSOR AND NOTHING IS OBSTRUCTING IT. IT WILL STAY ON FOR A FEW MINUTES AND THEN SHUT OFF, ONLY TO COME ON AGAIN. WHEN THIS HAPPENS, THE CRUISE CONTROL SHUTS OFF WITHOUT WARNING CREATING A HAZARDOUS SITUATION IN TRAFFIC WITH SUDDEN DECELERATION. THIS WARNING COMES ON MULTIPLE TIMES DURING ANY NORMAL DRIVING ON STREET, HIGHWAYS, BYWAYS, OR STANDING STILL. - INVERNESS, FL, USA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217507June 3, 2019
UNKNOWN OR OTHER
WHILE DRIVING ALONG APPROXIMATELY 5 MPH ALONG A CITY STREET APPROACHING A TRAFFIC LIGHT READY TO STOP, I HEARD THIS REALLY LOUD NOISE SOUNDING LIKE A GUNSHOT OR SIMILAR LOUD NOISE. THE SUNROOF WAS CLOSED, HOWEVER, IT EXPLODED THE FRONT SLIDING GLASS OF THE SUNROOF, AND I WAS VERY SURPRISED. AT FIRST I HAD NO IDEA WHAT H AD TAKEN PLACE, I THEN HEARD LOUD AIR NOISES COMING IN THE CAR. I CHECKED TO MAKE SURE ALL THE DOORS AND WINDOWS WERE CLOSED TIGHTLY. I DECIDED TO STROP AND CHECK THE OUTSIDE OF THE VEHICLE, AND NOTICED THE LARGE HOLE IN THE SUNROOF. I HAD DRIVE HOME ABOUT 35 MILES WITH THE BROKEN GLASS SLIDING AROUND IN THE SHADE BETWEEN THE SUNROOF AND THE CAR. I HAD NO IDEA HOW THIS COULD HAVE HAPPENED. THE NEXT DAY I TOOK IT TO THE BODY SHOP, AND THEY STATED THAT I SHOULDN'T BE DRIVING IT LIKE THIS BECAUSE IT WOULD BE VERY DANGEROUS IF THE BROKEN GLASS WOULD SUDDENLY BREAK THROUGH THE SHADE, AND THE GLASS WOULD FALL DIRECTLY INTO THE AUTO AND ON ME AND THE PASSENGER. I DON'T HAVE ANY PICTURES AT THIS TIME,,HOWEVER THE BODY SHOP HAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207696May 15, 2019
SERVICE BRAKES
CRUISE CONTROL IS INOPERABLE AND AUTOMATIC EMERGENCY BRAKING SYSTEM (AEB) IS DEACTIVATED. WARNING COMES ON STATING 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.' NISSAN SERVICE DEPARTMENT INDICATED ON WARRANTY SERVICE INVOICE THAT PROBLEM IS RELATED TO SENSOR UNIT AND NOTED "REPLACE ADAS".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206226May 8, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
I WAS DRIVING IN THE FAST LANE ON THE FREEWAY, AND FOR NO APPARENT REASON, THE CAR SHUT DOWN, THEN IMMEDIATELY STARTED UP AGAIN. I WAS FEARFUL THAT I WAS GOING TO GET HIT FROM BEHIND, SO IMMEDIATELY WENT TO THE SLOW LANE. I DROVE THE CAR TO AND FROM MY DESTINATION WITH NO FURTHER INCIDENT, BUT FEAR IT MIGHT HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197121April 18, 2019
VISIBILITY/WIPER
SUNROOF EXPLODED. DRIVING ON THE HIGHWAY AND THE SUNROOF SUDDENLY SHATTERED AND GLASS SHOWERED THE INTERIOR OF THE VEHICLE. THIS WAS NOT CAUSED BY IMPACT WITH AN OBJECT. THERE WERE NO OVERPASSES, NEARBY TREES, OPEN TRUCKS, OR OTHER LIKELY SOURCES OF DEBRIS. THE ROAD AND WEATHER CONDITIONS WERE EXCELLENT (SUNNY, HIGH 70S). THIS DEFECT PRESENTED A SIGNIFICANT SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192569March 30, 2019
EXTERIOR LIGHTING
I CALLED NISSAN TODAY TO REGISTER MY COMPLAINT. THEY HAVE NOT GOTTEN BACK TO ME YET. THEY REQUESTED MY VIN AND PROOF OF OWNERSHIP, AND TOOK MY COMPLAINT, AND WILL HAVE SOMEONE CALL ME. THEY ASKED ME IF I HAD TAKEN THE CAR TO A MECHANIC. I HAVE NOT, AS THE HEADLIGHTS ARE FUNCTIONING MECHANICALLY CORRECTLY (NOT DIM, NO BULBS OUT, ETC.) HOWEVER, THERE IS A SERIOUS DESIGN FLAW THAT DECREASES VISIBILITY AND MAKES DRIVING AT NIGHT DANGEROUS. THE LOW BEAM HEADLIGHTS ONLY SHINE ABOUT 30 FEET AHEAD OF THE VEHICLE. THERE IS A SHARP DELINEATED BLACK SHADOW AFTER THAT (NO DIFFUSE LIGHT). IF YOU ARE ON A FLAT GRADE, THE PROBLEM IS NOT AS NOTICEABLE. HOWEVER, AS YOU GO UP A HILL OR EVEN A SMALL GRADE, OR DOWN A HILL, OR MAKE A CORNER, THE LOW BEAMS SHINE BRIGHTLY FOR 30 FEET IN FRONT OF THE CAR, AND THEN THERE IS AN AREA OF TOTAL BLACKNESS IN FRONT OF THAT. IT'S NOT THE KIND OF LIGHT THAT SLOWLY DIFFUSES, AND THEN GETS DARK, IT IS A SHARP CUT-OFF, OF TOTAL LACK OF VISIBILITY. IF YOU'RE TRAVELING EVEN 30 MILES AN HOUR, THAT IS NOT ENOUGH VISUAL DISTANCE TO BE DRIVING SAFELY. I HAVE ALSO CALLED A NISSAN SERVICE CENTER AND THEY SAID THAT THEY "HAD HEARD OF THE PROBLEM", AND I COULD TRY ADJUSTING MY HEADLIGHTS IN AN UPWARD DIRECTION. SO MY HUSBAND TURNED THEM UP ABOUT 4-6 INCHES (WE WERE SHINING THE HEADLIGHTS ON THE SIDING ON OUR HOUSE, FOR A REFERENCE LINE). THIS CAUSED THE DISTANCE THAT THE HEADLIGHTS WOULD SHINE TO BECOME AROUND 50 FEET. STILL NOT ACCEPTABLE FOR DRIVING SAFELY. THIS IS DANGEROUS, AND I HOPE THERE IS A FIX FOR THIS PROBLEM. MY GUESS IS THAT I WILL PROBABLY BE SENT TO A NISSAN DEALER, WHO WILL SAY THERE IS NOTHING WRONG, AND THEN MY NEXT GUESS IS NISSAN WILL SAY SINCE THERE IS NO PROBLEM TO FIX, THAT THE EQUIPMENT IF FINE, AND THEY WON'T DO ANYTHING. I'M PROBABLY GOING TO HAVE TO SELL THIS CAR AT A LOSS. I'M VERY UPSET WITH THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170768January 18, 2019
VEHICLE SPEED CONTROL
WHILE DRIVING @VARIOUS SPEEDS, IN CLEAR WEATHER, A WARNING LIGHT COMES ON AND STATES "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". I HAVE PULLED OVER AND CHECKED THE SENSOR AND HAVE NEVER FOUND ANYTHING OBSTRUCTING IT. IT WILL STAY ON FOR A FEW MILES AND THEN SHUT OFF, ONLY TO COME ON AGAIN. WHEN THIS HAPPENS, THE CRUISE CONTROL SHUTS OFF WITHOUT WARNING CREATING A SAFETY SITUATION IN TRAFFIC WITH SUDDEN DECELERATION. THIS WARNING COMES ON MULTIPLE TIMES DURING MOST TRIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165135January 8, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2018 NISSAN MURANO. WHILE DRIVING WITH THE CRUISE CONTROL ACTIVATED, A WARNING INDICATOR ILLUMINATED ON THE SPEEDOMETER. SUDDENLY, THE CRUISE CONTROL BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO TOM NAQUIN CHEVROLET NISSAN CADILLAC (2500 W LEXINGTON AVE, ELKHART, IN 46514) WHERE THEY STATED THAT THEY WERE AWARE OF THE FAILURE; HOWEVER, NISSAN HAD NOT ISSUED A RECALL. THE VEHICLE WAS TAKEN BACK AND FORTH TO THE DEALER SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 14.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163529December 26, 2018
UNKNOWN OR OTHER
FRONTAL COLLISION WARNING SYSTEM CONTINUOUSLY TURNS OFF WHILE DRIVING CAR. WHEN THIS HAPPENS IT ALSO CAUSES THE CRUSE CONTROL TO TURN OFF. WHEN TRAVELING AT HIGHWAY SPEEDS THIS CAUSES THE VEHICLE TO RAPIDLY SLOW DOWN ON THE HIGHWAY WITHOUT THE BRAKE LIGHTS COMING ON. THIS POTENTIALLY COULD CAUSE A CHAIN REACTION ACCIDENT. THE PROBLEM OCCURS EVERY TIME THE CAR IS DRIVEN . NISSAN KNOWS OF THE PROBLEM BUT DOES NOT HAVE A FIX FOR IT. THEY CONTINUE TO SAY THE PROBLEM IS UNDER ENGINEERING REVIEW. THE PROBLEM HAS BEEN ON NISSAN VEHICLES FOR AT LEAST TWO YEARS AND NISSAN CONTINUES TO PRODUCE VEHICLES THAT THEY KNOW HAS A SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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