Nissan Murano Complaints (2010)

193 consumer complaints on file.

#11298637January 11, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
ALL POWER TO THE VEHICLE WAS LOST WHILE PARKED IN GARAGE. ONCE CAR WAS JUMPED, ALL WARNING LIGHTS CAME ON AND STAYED ON. DROVE TO THE SHOP TO GET NEW BATERRY. SPEEDOMETER WAS NOT WORKING, MAP ON GPS WAS NOT WORKING. MECHANIC DIAGNOSED THAT THE ABS ACTUATOR NEEDS TO BE REPLACED AT A COST OF 3,500.00. THE CAR IS UNSAFE TO DRIVE AS I HAVE NO WAY TO COVER THE COST OF THE REPAIR. THIS APPARENTLY HAS BEEN AN ISSUE WITH 2009 AND AGAIN 2011 THEY 2017 VEHICLES. WHY WAS 2010 SKIPPED IN THE RECALL. I HAVE A CAR IN THE GARAGE THAT IS UNSAFE AND WHILE ALL OTHER YEARS HAVE BEEN RECALLED, THE 2010 OWNERS ARE DRIVING UNSAFE VEHICLES WHICH COULD LEAD TO DISASTROUS ACCIDENTS. WHY IS NHTSA NOT LOOKING INTO THIS? WILL IT TAKE CRASHES TO GET SOMEONE'S ATTENTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297240January 5, 2020
UNKNOWN OR OTHER
WHILE DRIVING ON A PRIMARY ROAD AT APPROX. 50 MPH, MY SUNROOF EXPLODED WITHOUT WARNING. IT SOUNDED AS IF A GUN WAS FIRED NEXT TO MY EAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291959December 30, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT TRAVELED TO THE FLOORBOARD WITHOUT PROPERLY SLOWING THE VEHICLE. THE CONTACT STATED THAT THERE WERE NO SIGNS OF A BRAKE FLUID LEAK; HOWEVER, THE BRAKE FLUID RESERVOIR WENT FROM FULL TO EMPTY ONCE THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THE VEHICLE DIRECTIONAL CONTROL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED ONCE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289013December 14, 2019
AIR BAGS
I TOOK MY 2010 NISSAN MURANO LE AWD TO MAUS NISSAN OF NEW PORT RICHEY, FL BECAUSE THE PASSENGER SIDE AIRBAG WARNING LIGHT WAS FLASHING. THIS WELL MAINTAINED, GARAGE KEPT VEHICLE WITH 74500 MILES, 95% OF SERVICE/MAINTENANCE DONE BY NISSAN, WAS IN PRISTINE CONDITION, SINGLE DRIVER,NO ACCIDENTS, AND RARELY EVEN A PASSENGER. WHEN I RETURNED 3 DAYS LATER, I WAS TOLD THE LIGHT WAS STILL FLASHING EVEN THOUGH THEY REPLACED THE "K88201AAOE SENSOR SIDE AIRBAG CENTER". I WAS BILLED $1840.81 FOR THIS REPAIR THAT DID NOT FIX THE PROBLEM. I WAS THEN TOLD THE DIAGNOSTICS SAID THEY NEEDED TO REPLACE THE "SEAT OCCUPANT SENSOR" FOR AN ADDITIONAL $4210.81 BECAUSE THE PART WAS INTEGRATED INTO THE FRONT PASSENGER SEAT SO THE WHOLE FRONT PASSENGER SEAT HAD TO BE REPLACED! I WAS THEN ADVISED TO CALL NISSAN'S CORPORATE CUSTOMER CARE AT 1 800 NISSAN1. MY MAUS SERVICE CONSULTANT SAID SHE HAD SEEN CUSTOMERS WITH "130000 MILES AND A BLOWN TRANSMISSION" AND CUSTOMER CARE HAD COVERED THE REPAIR. SHE ALSO SAID THAT THEY WOULD LIKELY REIMBURSE MY $1840.81 SINCE THE REPAIR DID NOT RESOLVE THE ISSUE. I CALLED CUSTOMER CARE AND DETAILED MY SITUATION. A WEEK LATER THEY CALLED TO TELL ME THAT MY REQUEST HAD BEEN DENIED. I REACHED OUT TO MAUS NISSAN VIA THEIR FACEBOOK AND WEB PAGES AS WELL AS A YELP AND GOOGLE REVIEWS. ATTACHED ARE COPIES OF MY INVOICE, ADDITIONAL REPAIR ESTIMATE AND THE ONLY NON AUTOMATED REPLY FROM WITH MAUS NISSAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286730December 3, 2019
SUSPENSION
REAR SUBFRAME RUSTED THROUGH AND BROKE IN HALF WHILE DRIVING. CAUSING SEVERE PULL TO THE LEFT AND ERRATIC HANDLING DURING BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282491November 26, 2019
SERVICE BRAKES
TODAY, NOV 26, 2019, A DRY, SUNNY DAY NEAR BOSTON MY BRAKES ON 2010 MURANO FAILED AND CAR REAR ENDED THE CAR IN FRONT AT ABOUT 10MPH. PEDAL WENT ALL THE WAY TO THE FLOOR , CAR SLOWED SLIGHTLY BUT WAS UNABLE TO STOP WITH PLENTY OF SPACE TO DO SO IN NORMAL CONDITIONS. UNABLE TO STEER AROUND IT DUE TO ONCOMING TRAFFIC ON LEFT AND HILL ON RIGHT. DAMAGE TO BOTH CARS. POLICE RESPONDED AND CAR EVENTUALLY TOWED TO BODY SHOP.. NOTICED SIMILAR COMPLAINTS BUT WHY NO RECALL?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11281859November 22, 2019
SERVICE BRAKES
THIS SYMPTOM OCCURS AT ALL SPEEDS. WHEN BRAKES ARE DEPRESSED, THE PEDAL GOES ALL THE WAY TO THE FLOOR. BRAKES DO NOT FUNCTION PROPERLY CAUSING INCREASED STOPPING DISTANCE. THIS ISSUE IS A HAZARD FOR OCCUPANTS OF THE VEHICLE AND OTHERS ON THE ROAD AROUND THE VEHICLE. THE SYMPTOMS THE VEHICLE IS EXHIBITING ARE IDENTICAL TO 2009 MURANO'S THAT HAVE BRAKE MODULES AND ECU'S RECALLED. THIS VEHICLE HAS BEEN REMOVED FROM USE PENDING REPLACEMENTS OF THE SAME COMPONENTS RECALLED ON THE PRIOR YEAR MURANO'S. THE COST OF THE REPAIRS IS IN EXCESS OF $2000 AND SHOULD BE AT THE EXPENSE OF NISSAN FOR INSTALLING FAULTY COMPONENTS. THIS FAULTY BRAKE SYSTEM CAN BE FATAL IF NOT ADDRESSED, ALL MURANO'S WITH FAULTY BRAKE COMPONENTS NEED TO BE RECALLED BEFORE IT COSTS THE LIVES OF INNOCENT PARTIES. THE EXPENSE OF THE REPAIR OUT OF POCKET MAY DISCOURAGE SOME OWNERS FROM TAKING APPROPRIATE MEASURES, INCREASING THE RISK. TROUBLE SHOOTING OTHER COMPONENTS TO AVOID THE COSTLY PARTS REQUIRED TO REPAIR THE PROBLEM IS A BURDENSOME EXPENSE FOR THE OWNERS AND INCREASES THE SAFETY HAZARDS OF MURANO'S ON THE ROAD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11281117November 19, 2019
AIR BAGS, SEATS
2010 NISSAN MURANO, (PURCH 11/30/2009) I HAVE A PASSENGER AIR BAG SAFETY CONCERN! (CASE # 37896824) THE RED AIR BAG WARNING LIGHT IS FLASHING! (WHILE DRIVING AT ALL SPEEDS AND WHILE IDLING) & THE FRONT PASSENGER SEAT AIR BAG WARNING LIGHT (YELLOW), REMAINS ON - INDICATES FRONT PASSENGER AIR BAG IS OFF! TOOK MURANO TO NISSAN SERVICE CENTER, TECH DID DIAGNOSTIC TEST - GOT A CODE B1018 OCS IS MALFUNCTIONING. TECH CLEARED CODE, TO TURN OFF THE RED FLASHING AIRBAG LIGHT & SAID IF RED LIGHT STARTS FLASHING AGAIN, COME BACK TO SERVICE DEPT. 1ST STEP TO FIX WOULD BE REPLACE FRONT PSSNGR SEAT ACU ASSEMBLY. (VERBALLY WAS TOLD THEY MAY HAVE TO REPLACE THE FRONT PASSENGER SEAT CUSHION). RED LIGHT FLASHING AGAIN THE NEXT DAY, DROVE IT FOR 2 WEEKS TO SEE IF THAT WOULD RECALIBRATE RED FLASHING LIGHT, WAS STILL FLASHING AFTER 2 WKS, RETURNED TO NISSAN SERVICE DEPT ON 10/29/19. SAID NEED TO REPLACE THE FRONT PASSENGER CUSHION, (THE OCS FOR AIR BAG IS IN CUSHION) & POSSIBLY AN ACU! I SEE, MURANO HAS HAD SEVERAL PASSENGER AIR BAG RECALLS: THE 2009 MURANO: RECALL # 08V521000 - SAFETY ISSUE - THE OCS CONTROL UNIT LOCATED IN FONT PASSENGER SEAT CUSHION, COULD CAUSE INTERRUPTION OF SIGNAL BETWEEN OCS & ACU - SUPPRESSED AIR BAG COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN A CRASH. RECALL # 08V066000 - SAFETY ISSUE - DUE TO INCORRECT SOFTWARE PROGRAMMING- THE ACU MAY CAUSE PASSENGER AIR BAG TO NOT OPERATE AS DESIGNED IF BATTERY BECOMES SIGNIFICANTLY DISCHARGED - RESULTING IN PASSENGER AIR BAG NOT TO OPERATE AS DESIGNED. 2013 - 2015 MURANO RECALL - SAFETY ISSUE - FRONT PSSNGR OCS COMPONENT MAY INCORRECTLY CLASSIFY ADULT AS A CHILD OR THAT SEAT IS EMPTY DESPITE OCCUPIED - FRONT PSSNGR AIR BAG MAY BE TURNED OFF & NOT DEPLOY IN A CRASH! * I SEE A LOT OF SIMILARITIES IN THE PAST RECALL DESCRIPTIONS WITH WHAT IS OCCURRING TO MY 2010 NISSAN MURANO PASSENGER SEAT. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280911November 18, 2019
SERVICE BRAKES
SOFT BRAKE PEDAL, BRAKES WON'T STOP. VERY DANGEROUS. SAME ISSUE AS 2009 RECALL. THIS IS A 2010 BUT MANUFACTURED 10/2009 AND SHOULD BE INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279657November 12, 2019
SERVICE BRAKES
BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR WITHOUT STOPPING. SAME ISSUE AS THE 2009 RECALL. MY VEHICLE WAS MANUFACTURED 10/2009 EVEN THOUGH IT IS A 2010. IT SHOULD ALSO BE INCLUDED IN THE 2009 SOFT BRAKE PEDAL RECALL
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11278125November 4, 2019
ELECTRICAL SYSTEM
MY CAR STALLED ON ME WHEN IN MOTION AND WONT GO PAST 7MPH, AND EVENTUALLY LOSE POWER AND DRAIN MY BATTERY. I TOOK IT FOR REPAIR BOUGHT A NEW ALTERNATOR,REPLACED THE ALTERNATOR IT STILL DRAIN AND DAMAGE THE BATTERY. I HAVE TO GO BUY ANOTHER BATTERY, A BRAND NEW BATTERY AND IN NO TIME DRAINED THE BATTERY AGAIN. THIS HAPPENS WHEN THE CAR IS RUNNING REGARDLESS IF ANYTHING IS TURNED ON OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268260October 14, 2019
SERVICE BRAKES
I HAVE ALMOST GOTTEN INTO A FEW CAR ACCIDENTS BECAUSE THE BRAKE PEDAL ALL OF A SUDDEN GOES SOFT AND I HAVE TO PEDAL IT TO THE FLOOR. EACH TIME I'VE HAD TO PULL OVER TO THE SHOULDER TO AVOID THE ACCIDENT BECAUSE IT WASN'T ENOUGH TO STOP IN TIME. I CAN SEE THAT THIS IS AN ONGOING ISSUE AS MANY OTHER HAVE REPORTED THE SAME PROBLEM FOR THIS VEHICLE AND YEAR. NISSAN NEEDS TO GET IT TOGETHER AND FIX THIS ISSUE ASAP AS LIVES ARE AT RISK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266127October 4, 2019
SUSPENSION
K FRAME BROKE RUSTED OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265410October 1, 2019
STRUCTURE:BODY
THE DOOR LOCKS ON THE MURANOS DO NOT FUNCTION PROPERLY. FROM READING MESSAGE BOARDS ONLINE IT LOOKS LIKE A COMMON ISSUE THAT SHOULD BE RECALLED AS IT IS NOT JUST MY VEHICLE. SOMETIMES IT WON'T LOCK AND OTHER TIMES IT WON'T UNLOCK. IT DOESN'T WORK WITH EITHER THE KEYFOB OR FROM THE INSIDE OF THE DOOR. IT IS A SAFETY CONCERN NOT BEING ABLE TO LOCK AND UNLOCK THE CAR DOOR. SOMEONE COULD OPEN YOUR CAR DOOR OR NOT BEING ABLE TO UNLOCK IT TO EXIT THE VEHICLE IN AN EMERGENCY. NISSAN WANTS SEVERAL THOUSAND DOLLARS TO FIX THE ISSUE WHEN IT IS SOMETHING THAT IS A COMMON DEFECT ON THEIR END. THEY SHOULD HAVE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256137September 17, 2019
SERVICE BRAKES
BRAKE PEDAL IS SOFT, MECHANIC SAY ITS ABS ACTUATOR,NISSAN PART NO.: 47660-1SW0C, ITS SAME PROBLEM, THAT HAVE MURANO 2009 AND RECALL THEM, BUT NOT RECALL 2010
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245127August 19, 2019
SERVICE BRAKES
HIT A BUMP WHILE BRAKING AND ABS KICKED OFF, THEN THE BRAKES WENT TO THE FLOOR. TRIED TO PUMP BRAKES BUT BRAKES ARE STILL SOFT AND ON THE FLOOR. TURNED OFF IGNITION AND PUMPED BRAKES TO SEE IF THAT WOULD RESET, BUT BRAKES ARE NOT RETURNING BACK TO NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241330August 2, 2019
POWER TRAIN
VEHICLE LOSES POWER, INCONSISTENTLY, WHEN BEGINNING TO ACCELERATE FROM A STOPPED POSITION, SUCH AS AT A RED LIGHT, LEADING TO NEAR-REAREND COLLISION, ON MULTIPLE OCCASIONS. FEELS LIKE THE TRANSMISSION IS SLIPPING DURING THESE OCCASIONS, AND AFTER PUMPING THE ACCELERATOR IT "KICKS BACK INTO FOWARD GEAR. NOW I AM GETTING CODE P1778 (WAS NOT GETTING THIS CODE FOR A LONG TIME WHILE THE VEHICLE WAS MANIFESTING THIS LOSS OF POWER).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241049August 1, 2019
SERVICE BRAKES
BRAKES ALL THE WAY TO THE FLOOR! ALMOST CAUSED ACCIDENT! SAME PROBLEM THAT ALL OF THE 09'S HAVE BEEN RECALLED FOR YET NISSAN WILL NOT RECALL. (SPONGY BRAKES)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241044August 1, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2010 NISSAN MURANO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR FLASHED AND REMAINED ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, THE FRONT PASSENGER SEAT AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE AIR BAG SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 36524907. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235197July 26, 2019
SERVICE BRAKES
2010 NISSAN MURANO, IN MAY I WAS TRAVELING AT APPROXIMATELY 35 MPH IN TOWN DRIVING AS I APPROACHED A STREET LIGHT I APPLIED THE BRAKES. THE PEDAL WAS SOFT AND WENT TO THE FLOOR. STANDING HARD ON THE BREAKS I WAS ABLE TO STOP, NARROWLY AVOIDING A REAR END COLLISION. BRAKE FLUID WAS AT A SAFE LEVEL. CHANGED BRAKE PADS. I STILL HAVE SOFT BRAKE PEDAL. I HAVE TO DRIVE EXTRA CAREFUL AND ENSURE I GIVE MYSELF FOUR TIMES NORMAL STOPPING DISTANCE. I HAVE BEEN RESEARCHING TO DETERMINE POSSIBLE CAUSE. I SEE MANY ISSUES THAT NISSAN MURANOS HAVE HAD WITH BRAKE ISSUES. BRAKES ARE A MAJOR SAFETY ISSUE JEOPARDIZING PUBLIC SAFETY. RESPECTFULLY REQUEST THAT THE NHTSA DEMAND AN INSPECTION AND CORRECTION RECALL FOR THIS KNOWN, WIDESPREAD ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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