Nissan Murano Complaints (2005)

987 consumer complaints on file.

#10293299November 23, 2009
SEATS
THE FRAME ON MY SEAT OF MY 2005 NISSAN MURANO BROKE. I CONTACTED NISSAN AND MY CLOSEST DEALER. THE DEALER INSPECTED IT, TOLD ME THAT THEIR WAS A BULLETIN ON THE FRAME REPAIR. THEY SUGGESTED TO NISSAN THAT THEY REPLACE IT. I ALSO WAS IN CONTACT WITH NISSAN AND HAVE A FILE REGARDING THIS PROBLEM. AFTER 15 DAYS THEY DENIED REPAIRING THE FAULTY SEAT FRAME. I DO NOT FEEL THIS IS SAFE. I ALSO DO NOT FEEL IT IS MY RESPONSIBILITY AS IT IS A DEFECT AND DO NOT CURRENTLY HAVE THE MONEY TO COVER THE REPAIR. YOU ASKED FOR AN APPROXIMATE INCIDENT DATE, THIS SEAT HAS BEEN MAKING NOISE FOR APPROXIMATELY 6 MONTHS. IT'S A VERY HARD PROBLEM TO DIAGNOSE BECAUSE THE WEIGHT OF THE SEAT SETTLES DOWN ONTO THE BROKEN FRAME. THE TIME THAT I REPORTED IT WAS 15 DAYS AGO. NISSAN HAS A DETAILED FILE ON ALL OF THIS INFORMATION AND HAS REFUSED HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292855November 18, 2009
SEATS
MY 2005 NISSAN MURANO HAD IT'S DRIVER'S SEAT TRACK BREAK WHILE DRIVING. THE SEAT SUDDENLY FELL TO THE LEFT CAUSING THE VEHICLE GO INTO THE ONCOMING LANE OF TRAVEL AS MY HANDS ALSO MOVED TOWARD THE MOTION OF THE SEAT. I FOUND THAT THE SEAT TRACK WELD HAD BROKEN FROM ITS FRAME SUPPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292291November 16, 2009
VISIBILITY
DRIVER'S SIDE SUN VISOR FALLING DOWN WHILE DRIVING. WON'T FALL ALL THE WAY DOWN-JUST ENOUGH TO BE IN LINE OF VISION. TALKED TO NISSAN ABOUT REPLACEMENT PARTS-NOT COVERED BY WARRANTY AND B/W $350-$425 TO REPLACE(NOT INCLUDING LABOR!) SOMETHING NEEDS TO BE DONE ABOUT THIS-HIGH RISK FOR ACCIDENT-TRYING TO USE VELCRO AT THIS TIME TO KEEP IN PLACE-NOT REALLY WORKING!! JUST HIT 60,000MILES ON IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292147November 14, 2009
VISIBILITY
FORTUNATELY, WE HAVE NOT HAD AN ACCIDENT, BUT THE DRIVERS VISOR ON NISSAN MURANO WILL NOT STAY UP OR DOWN, ITS "FLOPPY" AND IMPAIRS VISION WHILE DRIVING. IT SEEMS TO BE WIDESPREAD FROM READING ONLINE BUT NISSAN JUST WANTS TO SELL A NEW PART TO REPLACE IT, WHICH EVENTUALLY WILL DEVELOP THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291574November 9, 2009
LATCHES/LOCKS/LINKAGES
MY WIFE DRIVES A 2005 NISSAN MURANO AND RECENTLY WE HAVE BEEN HAVING PROBLEMS WITH THE DOOR LOCKS. THERE ARE TIMES WHEN THEY WORK AND OTHER TIMES THEY DON'T. I'M CONCERNED THAT IF MY WIFE IS IN AN AREA OF SOME CONCERN THAT THERE IS A WAY TO LOCK ALL THE DOORS. IN AN EMERGENCY THERE IS NO WAY TO KNOW IF THE DOORS WILL UNLOCK WHEN YOU NEED THEM TO. SINCE THE ONLY DOOR WITH A KEY HOLE IS THE DRIVERS DOOR, IF THERE SHOULD BE A SITUATION WERE MY WIFE AND DAUGHTER SHOULD NEED TO RUSH IN THE CAR, THIS WOULD BE A PROBLEM. I TOOK THE CAR IN TO THE SHOP TO GET IT CHECKED OUT AND THEY TOLD ME THAT THE DOOR ACTUATORS NEEDED TO BE REPLACED. THE GENTLEMAN TOLD ME THAT THE ACTUATORS AREN'T SOLD SEPARATELY BUT THAT THE HOLE ASSEMBLY WOULD NEED TO BE PURCHASED AT $409.00 EACH. THIS APPEARS TO BE A WAY TO GREATLY OVER CHARGE. I THINK THAT IF THERE WASN'T A DEFECT IT WOULD BE AN ISOLATED ISSUE BUT WHEN THEY ALL START MALFUNCTIONING AT THE SAME TIME, THERE IS DEFINITELY A PROBLEM. AFTER LEAVING THE DEALER CONCERNED THAT THIS JUST DIDN'T SOUND RIGHT I STARTED TO RESEARCH ON THE INTERNET AND FOUND THIS TO BE HAPPENING TO SEVERAL NISSAN VEHICLES. IF THIS PART IS CAUSING DIFFICULTIES THEN NISSAN SHOULD MAKE THE PART SIMPLE TO REPLACE. I HAVE ALSO RESEARCHED INTO THE COST OF SOME DOOR ACTUATORS ON THE INTERNET AND FIND THEM TO RANGE AROUND $25.00. SINCE I'M NOT A MECHANIC I DON'T KNOW IF THE PART CAN BE PURCHASED OUTSIDE OF NISSAN AND WOULD STILL WORK. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291362November 8, 2009
SEATS
I WAS DRIVING MY 2005 NISSAN MURANO TO WORK ON FRIDAY 11/6/2009 WHEN ALL OF AN SUDDEN MY BOTTOM CROSS BAR TO THE DRIVER SIDE (LEFT SIDE) BROKE, CAUSING MY SEAT TO SWING LEFT TO RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290822November 3, 2009
LATCHES/LOCKS/LINKAGES
DOOR LOCK ACTUATOR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290542November 1, 2009
SEATS
DRIVER'S SEAT BRACKET IS BROKEN ON 2005 NISSAN MURANO. NO ABNORMAL USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290327October 30, 2009
SEATS
I AM THE OWNER OF A 2005 NISSAN MURANO WHICH CURRENTLY HAS 6,700 MILES.AT AT 4,000 MILES I NOTICED THE FRONT DRIVER SEAT STARTED ROCKING FROM LEFT TO RIGHT. I TOOK THE CAR IN TO THE DEALERSHIP SEVERAL TIMES AND I WAS TOLD THAT I HAVE TO PAY FOR THE REPAIR. AFTER RESEARCHING THE ISSUE ONLINE, I REALIZE THAT HUNDREDS OF OWNERS EXPERIENCE THE SAME PROBLEM WITH THEIR DRIVER FRONT SEAT. I THINK THAT THIS IS A VERY VERY SERIOUS SAFETY ISSUE BECAUSE IF THE EVENT OF AN ACCIDENT, FRONT ON OR REAR END COLLISION, THE DRIVER COULD BE EASILY EJECTED FROM THE FRONT SEAT RESULTING IN AN INSTANT FATALITY. AS A RESPONSIBLE CITIZEN, CAR OWNER AND OUT OF CONCERN FROM THE DRIVING PUBLIC, I THINK A RECALL SHOULD BE ISSUED FOR THIS DEFECT. PLEASE SEE A NUMBER OF FORUMS REPORTING THE ISSUE. HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F14EC7A HTTP://WWW.NISSANMURANO.ORG/FORUMS/FORUMDISPLAY/F-66.HTML HTTP://WWW.WWW.CARCOMPLAINTS.COM/NISSAN/MURANO/2005/ACCESSORIES-INTERIOR/SEAT_IS_BROKEN.SHTML HTTP://WWW.MY3CENTS.COM/SHOWREVIEW.CGI?ID=41775. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290098October 28, 2009
LATCHES/LOCKS/LINKAGES
ALL THE ACTUATOR MOTORS ON OUR 2005 NISSAN MURANO SUSPICIOUSLY WENT BAD AT THE SAME TIME. THE CAR IS MUCH EASIER TO GAIN ENTRY TO FROM A POSSIBLE THIRD PARTY. IN BOTH OUR NEIGHBORHOOD AND NEIGHBORHOODS WE MAY PARK THE VEHICLE, THERE HAVE BEEN MANY BREAK-INS. IF THE DOORS ARE NOT EASY TO LOCK, A POTENTIALLY HOSTILE PARTY COULD GAIN ENTRY TO THE VEHICLE WITH THE DRIVER IN IT AND CAUSE BODILY INJURY IF NOT DEATH. WHILE THE DOOR LOCKING MECHANISM FAILURE IS INTERMITTENT, INABILITY TO HAVE CONSTANT RELIANCE ON THE DOOR LOCKS IS DANGEROUS IN CASE OF AN EMERGENCY. THE NISSAN DEALERSHIP QUOTED US UPWARDS OF $1,600 TO FIX THIS HAZARDOUS SITUATION AND WE FRANKLY CANNOT AFFORD THAT EVEN THOUGH IT IS A MATTER OF SAFETY. NISSAN NEEDS TO COVER THIS ISSUE BECAUSE AS I HAVE SEEN, IT IS NOT LIMITED TO OUR VEHICLE, BUT COUNTLESS OTHER NISSAN MURANOS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290123October 28, 2009
SEATS
DRIVERS SEAT CONNECTION RAIL FAILS UNDER NORMAL DRIVING CONDITIONS CAUSING UNSTABLE DRIVING CONDITIONS. THIS HAPPENED SUDDENLY A FEW MONTHS AGO WHILE I WAS STEERING THROUGH A TURN. THE SEAT RAIL SNAPPED, AND THE SEAT BECAME DETACHED ON ONE SIDE CAUSING MY WEIGHT TO SHIFT UNEXPECTEDLY. THIS ALMOST CAUSED AN ACCIDENT. I BROUGHT THE CAR TO THE DEALER AND THEY WANTED $1,100 TO REPAIR IT. $700 FOR 12" LONG SEAT RAIL. I ENDED UP HAVING ANOTHER AUTO SERVICE WELD THE BROKEN RAIL BACK TOGETHER FOR HALF THE COST, BUT AS OF TODAY IT HAS BROKEN AGAIN. I'M 6' TALL 200 LBS AND THE VEHICLE IS DRIVEN MOSTLY IN CITY DRIVING CONDITIONS. THERE IS NO REASON FOR A SEAT RAIL TO BREAK UNDER THESE CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289821October 26, 2009
SEATS, STRUCTURE:FRAME AND MEMBERS
FRONT SEAT BROKEN ON DRIVER'S SIDE. THE FRONT SEAT DRIVER FRAME HAS BROKEN IN 2 PLACES MAKING THE SEAT A SAFETY HAZARD. MY WIFE AND I ARE THE ONLY DRIVERS OF OUR 2005 MURANO SE. IT HAS 6 WAY ELECTRIC SEATS. NOW WE HAVE TO LOWER THE SEAT TO THE FLOOR IN ORDER TO STABILIZE THE SEAT. OTHERWISE THE SEAT ASSEMBLY & FRAME WILL END UP BREAKING COMPLETELY OFF AT THE FRAME. MY LOCAL MECHANIC SAYS HE'S NEVER SEEN A SEAT FRAME BREAK AT 2 PLACES LIKE OURS. I HAVE NOT CONTACTED NISSAN AS OF YET TO SEE IF THIS IS UNDER WARRANTY OR NOT BUT YOU WOULD THINK THE SEAT ASSEMBLY WOULD LAST FOR THE LIFETIME OF THE VEHICLE. I WEIGH 230 POUNDS AND MY WIFE WEIGHS APPROX. 185 NO ONE HAS EVER DRIVEN OUR VEHICLE BUT US OTHER THAN GARAGE REPAIRMEN. I FOUND A WEB SITE THAT HAS A DETAILED DRAWING OF THE SEAT AND MECHANISM THAT IS BROKEN. THE WEB SITE IS WWW.NISSANPARTSWAREHOUSE.COM THEN GO TO "SEATS AND TRACKS" THEN "TRACKS AND COMPONENTS" THEN "CONNECTOR ROD ADJUSTER" CLICK ON "VIEW ILLUSTRATION" AND IT IS PART #1 IN THE DRAWING. THIS PART BOLTS DIRECTLY ONTO THE VEHICLE FRAME CHASSIS. THE PART IS BROKEN AT 2 PLACES ON THE FRONT CONNECTION. THE BREAKS ARE WHERE THE ROD CONNECTS TO THE RIGHT AND LEFT SIDES OF THIS PART. I CAN SEND YOU A DIAGRAM IF YOU WILL SEND ME AN E-MAIL WHERE I CAN ATTACH THIS DIAGRAM. HERE'S THE COMPLETE WEB SITE ADDRESS BELOW. HTTP://WWW.NISSANPARTSWAREHOUSE.COM/PARTLOCATOR/INDEX.CFM?ACTION=GETJOINTLOCATOR&SITEID=214315&CHAPTER=&SECTIONIDS=0,51873&GROUPID=51876&SUBGROUPID=3241&COMPONENTID=2666&MAKE=25&MODEL=MURANO&YEAR=2005&CATALOGID=2&DISPLAYCATALOGID=0 I'VE BEEN TO A FEW OTHER WEB SITES AND NOTICED OTHER PEOPLE WHO HAVE MURANO'S THAT HAVE ALSO EXPERIENCED BROKEN DRIVER SEAT ASSEMBLIES. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289720October 25, 2009
LATCHES/LOCKS/LINKAGES, AIR BAGS
WE OWN A 2005 NISSAN MURANO - THE DRIVER'S DOOR AND PASSENGER DOOR ON THE DRIVER'S SIDE WILL NOT UNLOCK WITH THE REMOTE OR THE SWITCH - THEY REQUIRE A MANUAL UNLOCK - THIS SEEMS TO BE A COMMON PROBLEM WITH THESE VEHICLES FROM MY RESEARCH ONLINE - I FEEL IT IS A SAFETY ISSUE THAT NISSAN SHOULD REPAIR AT NO CHARGE TO THE CONSUMER. ALSO, THE AIRBAG LIGHT STAYS ON - WE HAVE HAD THIS CHECKED, AND IT CONTINUES TO BE ON - THIS IS ALSO ANOTHER SAFETY ISSUE. OUR VEHICLE IS IN PERFECT CONDITION OTHERWISE. WE HAVE LESS THAN 60,000 MILES ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289674October 24, 2009
SEATS
I HAVE NISSAN MURANO S 2005 , 60000 MILES. LATELY, DURING NORMAL DRIVING THE DRIVERS SEAT BROKE DOWN AND I HEARD POPPING NOISE FROM UNDERNEATH MY SEAT. RIGHT AFTER THAT IT STARTED ROCK SIDEWAYS. I DON'T THINK MY WEIGHT IS AN ISSUE HERE(160 LBS) BECAUSE I STARTED SEARCHING THE INTERNET AND MANY PEOPLE HAVE THE SAME PROBLEM. I CONTACTED THE NISSAN DEALER BUT THEY TOLD ME IT'S NOT RECALLED AND MY WARRANTY WON'T COVER IT. I'M PRETTY UPSET WITH THAT INFORMATION BECAUSE IT LOOKS LIKE IT'S NISSAN RESPONSIBILITY TO TAKE CARE OF THAT AND IT'S A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289337October 22, 2009
SEATS
AFTER BUYING A USED 2005 NISSAN MURANO FROM A CT DEALERSHIP, 8 MONTHS LATER MY DRIVER SEAT GUIDE WENT COMPLETELY BUST WHILE DRIVING ON THE HIGHWAY. I STARTED FEELING MORE AND MORE LOOSE AS I DROVE AND ONCE I GOT OFF THE HIGHWAY I WAS COMPLETELY THROWN FROM LEFT TO RIGHT AT EVERY SLIGHT CURVE AS MY SEAT WAS COMPLETELY DETACHED ON ONE SIDE. EVEN ONCE I MADE MY WAY TO THE DEALERSHIP THE PART WAS NOT READY AVAILABLE, SO I HAVE BEEN DRIVING THE CAR IN THOSE CONDITIONS FEARFUL THAT THE SEAT MY COMPLETELY COME OFF AND I WON'T BE ABLE TO SEE THE ROAD AHEAD OF ME. NOT TO MENTION THAT THE REPAIR IS OVER $ 1,200, AND THE MANUFACTURER REFERS TO THE GUIDE FAILURE TO HOLD THE SEAT A "WEAR AND TEAR" ISSUE. I FOUND MANY OTHER COMPLAINTS LIKE MINE ALL OVER THE INTERNET FROM OTHER 4 TO 5 YEARS OLD MURANO OWNERS. EVEN THE SERVICE PEOPLE AT THE DEALERSHIP HAVE VOICED THEIR OPINION ABOUT THE PROBLEM INDICATING THAN NISSAN SHOULD ISSUE A RECALL FOR THIS MANUFACTURING DEFECT. WHAT'S NEXT? THE STEERING WHEELS COMING OFF THE DASHBOARD BECOMING A WEAR AND TEAR ISSUE AS WELL BECAUSE THE MANUFACTURER DECIDES TO CUT SOME CORNERS? I SHOULD NOT HAVE SAT ON THE SEAT? THE TRUTH IS THAT THERE WAS NO EVENT LEADING TO THE FAILURE OF THE PART. NOT A BUMP, NOT A PUDDLE, NOT AN ACCIDENT, NOT AN ABRUPT STOP, NOT A FAST TURN. AND BY THE WAY, I WEIGH 185 POUNDS. HOW COME THE REST OF THE CAR IS PRACTICALLY BRAND NEW AND THIS PART IS COMPLETELY "WORN OUT'? IS IT POSSIBLE THAT THE PART MAY BE DEFECTIVE AND UNRELIABLE? WHAT I KNOW IS THAT WITHOUT YOUR HELP I, THE CONSUMER, AM COMPLETELY POWERLESS WHEN IT COMES TO HOLDING COMPANIES LIKE NISSAN LIABLE FOR THEIR MISTAKES. THE NHTSA SHOULD CORRECT THE PROBLEM OR COMPANIES WILL DO THEIR MATH VERY CAREFULLY WHEN WEIGHING IN PROFITS VERSUS PRODUCT SAFETY. UNLESS THE MANUFACTURES ARE HOLD RESPONSIBLE AND LIABLE FOR THEIR MISTAKES THEY WILL KEEP PUSHING FOR LOWER QUALITY PRODUCTS AND LESS RELIABLE PARTS THAT WILL KEEP FAILING AND ENDANGERING PEOPLE'S SAFETY AND COMFORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289215October 21, 2009
SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE FRONT DRIVER SEAT WAS NOT PROPERLY ATTACHED TO THE FRAME. AS A CONSEQUENCE WHEN DRIVING THE SEAT MOVES OUT OF ITS POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE TECHNICIAN STATED THE CRANK ARM NEEDED TO BE REPLACED AT AN EXPENSE OF $1,000. NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 62,000. THE CURRENT MILEAGE WAS 70,000. UPDATED 11/24/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288624October 16, 2009
SEATS
NISSAN MURANO DRIVER'S SIDE SEAT BRAKES DID BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288670October 16, 2009
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE DRIVING 20 MPH THE VEHICLE BEGAN TO SHIMMY AND THEN STALL. THE ABS, BRAKE, AND AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL, AND THEN THE BATTERY WOULD LOOSE POWER. HIS VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM RECALL # 05V319000 (ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR), THEREFORE HE WAS INELIGIBLE FOR A FREE REMEDY. THE CURRENT MILEAGE WAS 51,500. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287214October 13, 2009
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. HE NOTICED POWER STEERING FLUID LEAKING OUT OF THE FLUIDS' CONTAINER. THE VEHICLE WAS TAKEN TO THE DEALER, IN WHICH HE WAS INFORMED THAT THE POWER STEERING HOSE NEEDED TO BE REPLACED; HOWEVER, THE PART WAS ON BACK ORDER. THE CURRENT AND FAILURE MILEAGES WERE 45,137. UPDATED 11/3/09 *CN THE CONSUMER WAITED OVER 6 WEEKS FOR A REPLACEMENT. UPDATED 11/05/09 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286834October 8, 2009
LATCHES/LOCKS/LINKAGES
THE AUTOMATIC DOOR LOCKS ON MY 2005 NISSAN MURANO HAVE FAILED. THIS IS A SAFETY ISSUE BECAUSE I CANNOT LOCK NOR UNLOCK ALL MY DOORS WITH A TOUCH OF A BUTTON. ADDITIONALLY, THE KEY FOB DOES NOT WORK TO ALLOW ME TO UNLOCK DRIVERS DOOR SO IF THREATENED I WOULD BE UNABLE TO GET IN/ GET OUT OF AUTO QUICKLY. LIKEWISE THE POWERLOCK DOES NOT ALLOW ME TO LOCK ALL DOORS. ALSO THE REAR HATCH DOESN'T WORK RELIABLY DUE TO THE PROBLEM WITH THE LOCKING MECHANISM AND THE AUTO LOCKS ARE THE ONLY WAY TO OPEN HATCH. SHOULD AUTO GET A FLAT THERE WOULD BE NO ACCESS TO THE SPARE. THIS IS NOT ONLY A CONVENIENCE ISSUE BUT A REAL SAFETY ISSUE- IN THE INSTANCE OF A CARJACKING OR TO ESCAPE TO THE SAFETY OF MY CAR. I CANNOT EVEN CONTEMPLATE ALL THE SCENARIOS WHICH MAKE THIS A SAFETY ISSUE HOWEVER IT CLEARLY IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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