Nissan Murano Complaints (2004)

678 consumer complaints on file.

#10095598October 12, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
I RECENTLY HAD MY 2004 MURANO AT 12,000 MILES TOWED TO THE DEALERSHIP. THE BRAKE LIGHT AND BATTERY LIGHT WENT ON, ON THE WAY TO WORK IN THE MORNING AND CONTINUED TO BE ON ALL DAY. BEING THAT THERE WAS NO SIGN OF TROUBLE EXCEPT FOR THE WARNING LIGHT AND NO NISSAN DEALERSHIP IN THE AREA OF WHERE I WORK I PROCEEDED THROUGH MY DAY. I HEADED HOME AND CAME TO A STOP SIGN AND WENT TO GO ACCELERATE AND WENT NO WHERE AS IF I WAS IN NEUTRAL. I IDLED TO THE SIDE OF THE ROAD SO I COULD TURN THE TRUCK ON AND OFF AND STILL I COULD NOT ACCELERATE. I IDLED TO MY HOUSE FORTUNATELY WAS AROUND THE CORNER AND CALLED THE DEALERSHIP. THE SERVICE PERSON ASKED IF I COULD GO IN REVERSE SO I TRIED AND I COULD. I PUT IT IN DRIVE AND SURPRISINGLY WAS ABLE TO GO FORWARD SO I WAS TOLD TO BRING IT IN IMMEDIATELY. ON MY WAY TO THE DEALERSHIP ON THE HIGHWAY DOING 65 TO 70 IN THE EVENING TRAFFIC WENT TO ACCELERATE AND WENT NO WHERE!!! I WAS IN THE MIDDLE OF TRAFFIC DOING 5 MPH WITH NO WAY GETTING TO THE SHOULDER WHICH WAS SO DANGEROUS. FINALLY A KIND PERSON LET ME GO IDLE TO THE SIDE TO WHERE I COULD CALL A TOW TRUCK. AS I WAS SITTING WAITING FOR A TOW TRUCK, I TRIED TO TURN THE TRUCK ON BUT IT WOULD NOT TURN OVER. IT SEEMS TO ME THAT THIS PROBLEM IS NOT BEING REMEDIED AS IT SHOULD BE BEFORE A PERSON LOSSES A LIFE. THIS IS A SERIOUS PROBLEM THAT IS CONTINUING THROUGH THE MODELS. IT IS BEING OVER LOOKED AT THE EXPENSE OF THE CONSUMER. I AM PAYING FOR A CAR THAT HAS A GREAT REPUTATION AS I WERE TO THINK. *NM PE04077_CAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095625October 12, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
I OWN A NISSAN MURANO 2004 AUTOMOBILE. SINCE OCT. 6 2004 I HAVE HAD A BATTERY & BRAKE LIGHT COME ON & OFF. ON OCT. 9 WITHIN THE MORNING TIME FRAME THE BATTERY, BRAKE, ABS AND AIRBAG LIGHT CAME ON RIGHT BEFORE I STOPPED AT A STOP SIGN. ONCE I CAME TO A COMPLETE STOP I PRESSED ON THE GAS PEDAL AND THE CAR ENGINE REVVED UP BUT THE MURANO WENT NO WHERE. I SHUT OFF THE CAR AND TURNED IT BACK ON AND THE CAR DID NOT WANT TO START AT ALL. I TRIED BOOSTING IT AND THE MURANO DID TURN ON BUT THE CAR DID NOT GO ANYWHERE. I DID SEND IT THE NEAREST DEALERSHIP AND NISSAN OF JERSEY CITY, N.J. DID FIX MY PROBLEM IN A VERY QUICK MANNER. IT SEEMED TO BE A ALTERNATOR PROBLEM. THEY HAVE REPLACED MY ALTERNATOR WITH AN UPDATED VERSION. *NM PE04077_CAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095098October 5, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 35 MPH ON A DOWN HILL SLOPE ENGINE SEIZED. AS A RESULT, POWER STEERING AND BRAKES FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091373September 20, 2004
STEERING:HYDRAULIC POWER ASSIST:PUMP
THE STEERING ON THE 2004 MURANO IS HEAVY BUT THE REALL PROBLEM OCCURRED THE OTHER DAY WHEN ANOTHER CAR WAS NOT LOOKING WHERE THEY WERE GOING AND I TRIED TO SWING OUT OF THE WAY AND THE POWER ASSIST WAS JUST NOT THERE, I COULD NOT TURN THE WHEEL HARD ENOUGH FORTUNATE THE OTHER CAR HEAR MY HORN AND JUST MISSED ME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091049September 15, 2004
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE REAR HATCH OF MY 2004 NISSAN MURANO SE HAS A HYDRAULIC LIFT THAT CAUSES THE REAR HATCH TO MOVE TO A FULLY OPENED POSITION WITHOUT ANY HUMAN ASSISTANCE (BEYOND PULLING ON THE EXTERNAL REAR HATCH LEVER TO INITIATE THE PROCESS).*AK ON SUNDAY, SEPTEMBER 12, 2004, THE REAR HATCH HYDRAULICS FAILED ON 5 SEPARATE OCCASIONS TO LIFT THE HATCH OPEN BY MORE THAN A FEW INCHES. WHEN I MANUALLY LIFTED THE HATCH TO AN OPEN POSITION, THE TOP CENTER EDGE OF THE HATCH CAUGHT ON THE REAR CENTER EDGE OF THE ROOF, CAUSING BODY DAMAGE. MORE IMPORTANTLY, NOW THE HATCH WILL DOES NOT OPEN FULLY WITH ANY CONSISTENCY, EITHER AUTOMATICALLY OR MANUALLY DUE TO THE BODY DAMAGE. WHEN THE DAMAGED REAR HATCH TOP EDGE CATCHES ON THE REAR CENTER EDGE OF THE ROOF, ANYBODY TRYING TO EXIT THE VEHICLE THROUGH THE REAR WILL HAVE DIFFICULTY SQUEEZING THROUGH THE OPENING. I'M TRYING TO GET A NISSAN DEALERSHIP TO REPAIR THE DAMAGE (SURPRISE, SURPRISE, THEY ARE TRYING TO EXCLUDE COVERAGE FOR REPAIRING THE DAMAGE FROM THE VEHICLE WARRANTY), BUT THOUGHT NHTSA SHOULD BE AWARE OF THE REAR HATCH FAILURE AND THE POTENTIAL FOR TRAPPING PEOPLE IN THE REAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090513September 6, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
IMMEDIATELY AFTER PURCHASING 2 SEPARATE 2004 MURANOS AROUND THE MIDDLE OF JULY 2004, WE HAD THE DRIVER-SIDE DOORS ON BOTH VEHICLES INTERMITTENTLY LOCK ABOUT 20% OF THE TIME. THE ENGINE CAN BE RUNNING OR NOT, THE KEY CAN BE IN THE IGNITION WITH THE ENGINE OFF, OR THE KEY CAN BE OUT OF THE IGNITION ENTIRELY. THREE SEPARATE FAMILY MEMBERS HAVE HAD THIS HAPPEN SEVERAL TIMES EACH ON BOTH CARS. FORTUNATELY, THERE HAVE BEEN NO DIRE CONSEQUENCES YET. I HAVE WALKED HOME FROM THE MAIL BOX TO GET THE SECOND KEY. MY WIFE AND HER FATHER HAVE BEEN AT A GAS STATION AND COULD ENTER THE CAR THROUGH ONE OF THE BACK DOORS. POTENTIAL SAFETY ISSUES: BEING COMPLETELY LOCKED OUT OF THE VEHICLE ON A ROAD IN THE DESERT WITH NO WATER AND UNABLE TO GET INTO THE CAR; MY WIFE BEING OUT ALONE AT NIGHT AND UNABLE TO GET INTO THE CAR FOR HER CELL PHONE TO CALL FOR HELP; A CHILD OR ANIMAL BEING LOCKED IN THE CAR IN THE HIGH HEAT IN THE ARIZONA DESERT (AN OPPORTUNITY FOR A REAL TRAGEDY). WE HAVE CONTACTED THE DEALERSHIP SEVERAL TIMES AND TAKEN THE CARS INTO THE SERVICE DEPARTMENT. OUR SERVICE MANAGER SAID HE BELIEVED IT WAS A DESIGN FLAW. APPARENTLY THERE HAD BEEN A SIMILAR PROBLEM WITH THE 2003 MURANOS, BUT NISSAN SAYS THIS HAS BEEN FIXED ON THE 2004 MODELS. IT HASN'T BEEN FIXED ON OURS. NISSAN'S CUSTOMER SERVICE CLAIMS THERE HAVE BEEN NO OTHER COMPLAINTS AND THAT WE (THE CONSUMER) WERE THE PROBLEM. IT IS HARD TO BELIEVE THAT THREE SEPARATE PERSONS ON TWO DIFFERENT CARS ON MULTIPLE OCCASIONS HAVE THE SAME ISSUE IF THERE IS NOT A PROBLEM WITH THE VEHICLE. AND THIS IS WITH ALL OF US BEING MINDFUL OF THE PROBLEM AND BEING CAREFUL HOW WE CLOSE THE DOOR. AS A LAST RESORT, I HAVE WRITTEN A LETTER TO MR. CARLOS GHOSN, CEO OF NISSAN, N.A. APPRISING HIM OF OUR DIFFICULTY AND OF OUR INABILITY TO GET ANY HELP WHATSOEVER FROM NISSAN. IN SHORT, NOTHING HAS BEEN DONE. NO REPAIR HAS BEEN MADE. NISSAN HAS ESSENTIALLY INFORMED US THAT THEY DON'T HAVE A PROBLEM, WE DO. CAN YOU HELP? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088233August 19, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
ON THE EVENING OF AUG 4, 2004, I WAS DRIVING HOME, NOTICED THAT THE BATTERY AND BRAKE LIGHT WERE ILLUMINATED ON MY NEW (6500 MILES) NISSAN MURANO. I PLANNED TO TAKE IT TO THE LOCAL DEALER THE NEXT DAY, AS SOON AS I COMPLETED TWO UNCHANGEABLE APPOINTMENTS. AS I STARTED TO LEAVE THE PARKING LOT ON THE SECOND APPOINTMENT, THE VEHICLE WOULD NOT ACCELERATE. I CALLED THE DEALER AND MY HUSBAND, WHO CAME TO GET ME. THE VEHICLE HAD TO BE TOWED. DIAGNOSIS: FAILED ALTERNATOR. NEEDLESS TO SAY, I WAS NOT HAPPY. THEY HAD TO ORDER THE PART, AND THE REPAIR WAS FINISHED ON THE FOLLOWING TUESDAY, AUG 10. THE SERVICE MANAGER SAID HE HAD PREVIOUSLY HAD 4 OR SO FAILED ALTERNATORS, AND DIDN'T UNDERSTAND WHY NISSAN HAD NOT RECALLED THE VEHICLES. THE REPAIR HAS BEEN FINE, THE DEALERSHIP LOANED ME A VEHICLE, EVEN THOUGH I BOUGHT IT OUT OF TOWN. THEN I STARTED TO CHECK THE INTERNET, AND FOUND THAT THERE ARE A LOT OF ALTERNATOR FAILURES. I AM THANKFUL THAT MINE HAPPED IN A LOCAL PARKING LOT INSTEAD OF ON THE ROAD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086848August 14, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ALTERNATOR FAILURE AT 4000 MILES ON 2004 NISSAN MURANO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087430August 9, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
WHILE DRIVING BATTERY LIGHT APPEARED ON THE DASHBOARD, VEHICLE WAS TAKEN TO THE DEALERSHIP,AND TECHNICIAN DETERMINED ALTERNATOR NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087573July 10, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE VEHICLE SHIFTS OUT OF PARK WITHOUT THE KEYS IN THE IGNITION. THE CAUSE HAS YET TO BE DETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080120June 29, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
THE DASHBOARD STARTED SMOKING WHERE THE AIR CONDITIONING UNIT/ THE NAVIGATION DEVICE/ STEREO SYSTEM, AND OTHER ELECTRICAL COMPONENTS WERE MOUNTED. DEALERSHIP INDICATED THAT THE SMOKE OCCURRED BECAUSE OF AN ELECTRICAL SHORT. THE DEALERSHIP REPLACED ALL ELECTRICAL COMPONENTS LOCATED BEHIND THE DASHBOARD PANEL. THE CAUSE OF THE ELECTRICAL SHORT WAS UNDETERMINED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10078941June 28, 2004
AIR BAGS
I BOUGHT A NEW NISSAN MURANO 2004 MODEL IN FEBRUARY 7TH 2004 AND MET WITH AN ACCIDENT ON 29TH MARCH 2004 ...THE CAR WAS A TOTAL LOSS ...I WANT TO COMPLAIN ABOUT THE NOT OPENING OF AIRBAGS IN MY CAR AT THE TIME OF ACCIDENT...I CALLED NISSAN THEY GOING TO LOOK INTO ..AFTER FOLLWING FOR MORE THAN TWO MONTHS THEY CAM BACK WITH A REPLY ..THEY COULDN'T SEE MY CAR BCOZ OF LAPSE OF THIER GUYS ..AND NOW THE CAR IS ALREDAY IN YARD AND THEY CANT FIND IT..I TRIED TO REPORT THIS TO POLICE BUT SINCE THE CARS INVOLVED IN AN ACCIDENT WERE TOTALLED ALTHOUGH BOTH OF US GUYS WERE SEEMED TO BE OK AT THAT TIME. SO HE DIDNT FILE THE POLICE REPORT..NONE OF THE AIR BAGS CAME UP.I WAS THE ONLY PERSON WHO WAS INJURED .*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10079833June 24, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT 45 MPH AND WITHOUT ANY WARNING VEHICLE STALLED/ LOST POWER. CONSUMER HAD TO STRUGGLE TO GET THE VEHICLE TO THE SHOULDER. THEN, CONSUMER CALLED THE DEALER, WHO ADVISED HIM TO CALL THE MANUFACTURER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067470April 15, 2004
STEERING
CONSUMER REQUEST INFORMATION ON STEERING DEFECT WHICH HE HAS NOT EXPERIENCED TO DATE. THE CONSUMER CONTACTED THE LOCAL DEALER WHO INDICATED THAT THEY KNEW NOTHING ABOUT A STEERING PROBLEM. *PH *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065793April 8, 2004
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES
GAS TANK PLACEMENT AND DESIGN IS POORLY ENGINEERED, PROMOTING THE OPPORTUNITY FOR CATASTROPHIC INCIDENTS WHEN THE DRIVER IS NOT AT FAULT. DEATH TO INNOCENT VICTIMS CAN OCCUR WITH NO COLLISION IN NEAR IDEAL CONDITIONS. *AK SPECIFICALLY, THE DESIGN OF THE GAS TANK AND EXPOSURE TO ROAD HAZARDS IS A MAJOR SAFETY FLAW. THE GAS TANK IS PLASTIC (NOT UNUSUAL TODAY) AND OPEN TO OBJECTS THAT CAN FLY OFF THE FRONT RIGHT WHEEL. THE FRONT OF THE GAS TANK IS OPENLY EXPOSED, WITH NO PROTECTION TO PREVENT THE PUNCTURE OF THE GAS TANK, UNKNOWING TO THE DRIVER, LEADING TO POTENTIAL DEATH. MY PARTICULAR INCIDENT OCCURRED WHILE TURNING LEFT THROUGH AN INTERSECTION. I HEARD A SUDDEN NOISE, LIKE SOMETHING LARGE WAS ROLLING AROUND IN THE CARGO AREA AND BANGED AGAINST THE SIDE, BUT WE HAD NO CARGO. I STOPPED AND SURVEYED THE CAR TO FIND A PIECE OF REBAR ABOUT 2' LONG HANGING DOWN UNDER THE CAR, JUST IN FRONT OF THE RIGHT REAR TIRE. UPON CLOSER INSPECTION THE REBAR WAS STICKING OUT OF THE SIDE OF THE GAS TANK, LEAKING GAS. AFTER EVALUATING WHAT LOOKED TO BE A FREAK INCIDENT, ONLY 5 DAYS AFTER I BOUGHT THIS BRAND NEW CAR, IT BECAME APPARENT HOW POOR THE DESIGN WAS, SIMPLY FROM THE PLACEMENT OF THE GAS TANK, AND IT'S EXPOSURE. I CONCLUDED THIS WASN'T SUCH A FREAK INCIDENT, GIVEN THE OPEN TARGET THE GAS TANK IS TO ROAD DEBRIS. SOMEBODY'S GOING TO DIE SOMEDAY BECAUSE OF THE POOR DESIGN UNLESS THE MANUFACTURER FIXES THIS. IT'S SIMPLY A BAD DESIGN THAT COULD EASILY BE FIXED WITH A PIECE OF SHEET METAL TO COVER THE OPEN CAVITY UNDER THE CAR THAT MAKES THE FRONT SIDE OF THE GAS TANK A PERFECT TARGET FOR ROCKS, METAL, PARKING BERMS, ETC. I GUARANTEE THIS WILL NOT BE THE ONLY COMPLAINT ABOUT THE OPEN EXPOSURE TO THIS GAS TANK IN THE NISSAN MURANO. I'M A PRETTY SAFE DRIVER, AND I'VE NEVER HAD SUCH A THING HAPPEN. THE FACT IT HAPPENED ON THE 5TH DAY OF OWNERSHIP TELLS ME SOMETHING. IT'S NOT JUST BAD LUCK, IT'S A BAD DESIGN FROM A SAFETY POINT OF VIEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058221February 15, 2004
STRUCTURE:BODY
I HAVE A NOISE/SQUEAK/RATTLE BEHIND MY GLOVE BOX. MY CAR HAS BEEN TO THE DEALER OVER 10 TIMES FOR THIS ISSUE AND IT HASN'T BEEN REPAIRED. IT IS NOT MAKING THE VEHICLE UN-DRIVABLE, BUT A BRAND NEW VEHICLE SHOULD NOT BE DOING THAT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056897February 10, 2004
PARKING BRAKE, SEATS:FRONT ASSEMBLY:POWER ADJUST
THE QUALITY OF MY 2004 NISSAN MURANO IS NOT UP TO PAR WITH NISSAN VEHICLES. I HAVE HAD NOTHING BUT PROBLEMS SINCE I PURCHASED IT THE END OF OCTOBER. THE VEHCILE HAS BEEN TO THE DEALER 12 TIMES FOR VARIOUS ISSUES. IE WINDOW RATTLE, WINDOW NOISES, DRIVERS SEAT LOOSE, STEARING RACK BOLTS WERE LOOSE, LOOSE EMERGENCY BRAKE CABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051174December 27, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WE BOUGHT A NEW 2004 MURANO END OF OCTOBER OF THIS YEAR - SINCE THEN NOTHING BUT MAJOR PROBLEM. WHILE DRIVING ALONG AT 60-65 - 5 TIMES THE CAR HAS SEEMED TO COME OUT OF GEAR AND SLOWING US TO A SLOW PACE THEN NO PACE OR POWER - FORTUNATELY WE'VE BEEN ABLE TO AVOID AN ACCIDENT. WE PULL CAR OVER TO THE SIDE OF THE ROAD - TURN CAR OFF THEN BACK ON AND NO PROBLEMS AT LEAST FOR AWHILE. WE NEVER KNOW WHEN IT WILL COME OUT OF GEAR OR DOWNSHIFT WITHIN SEONDS LEAVING US WITH NO POWER - NEEDLESS TO SAY A VERY DANGEROUS SITUATION. DEALER HAS ATTEMPTED TO FIND PROBLEM - EVEN CHANGING THE TCM -(TANSMISSION CONTROL MODULE - WHATEVER THAT IS) THEY SAY UNTIL THEY CAN CAPTURE THE CODES - WHEN PROBLEM OCCURRS - THEY DON'T KNOW WHAT'S WRONG. ASIDE FROM THIS SERIOUS FLAW - WE LOVE OUR MURANO - WE JUST WANT IT FIXED. WE'LL DROP IT OFF AGAIN TO THE DEALER TOMOOW FOR THE 5TH TIME - I FEEL THEY WILL BE OF LITTLE HELP - ALTHOUGH THEY ARE TRYING. I'M NOT SURE WHERE WE WILL TURN NEXT WITH THIS PROBLEM - I GUESS I COULD PURSUE LEMON LAW BUT I REALLY DON'T WANT TO - I JUST WANT THE CAR FIXED AND SAFE! I WANTED TO ALERT OTHERS IN CASE THIS PROBLEM EXTENDS TO OTHER MURANO'S AS WELL. WE HAVE 2,000 MILES ON OUR MURANO AND SACRIFICED GREATLY TO PURCHASE IT - WHAT A MAJOR DISSAPPOINTMENT. WE ARE LIFE-LONG NISSAN DRIVERS AND WE ARE GOOD FRIENDS WITH THE EMPLOYEES AT OUR DEALERSHIP. TIM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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