Nissan Murano Complaints (2004)

678 consumer complaints on file.

#10169603September 29, 2006
ELECTRICAL SYSTEM
VEHICLE HAD RECALL ISSUED ON JULY 14TH, 2005. THE RECALL WAS CHANGING THE ALTERNATOR. OUR VEHICLE HAD THE RECALL PERFORMED SEVERAL MONTHS AGO. THE RECALL WAS TO MAKE SURE THE VEHICLE DOES NOT FAIL WHILE DRIVING (SHUT DOWN). OUR VEHICLE SHUT DOWN WHILE DRIVING ON 9/28/06, AFTER IT HAD RECALL PERFORMED. IT HAD THE EXACT CONSEQUENCE AS IF THE RECALL HAD NOT BEEN PERFORMED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168846September 21, 2006
POWER TRAIN
BROUGHT MY 2004 NISSAN MURANO IN FOR ALTERNATOR REPLACEMENT DUE TO FACTORY RECALL ON ALL 2003-2004 MURANOS. 3 DAYS LATER I BEGAN TO HEAR SOME VERY LOUD BANGING NOISES FROM THE ENGINE AREA. THE MURANO WAS TOWED TO NISSAN THAT WEEKEND AND ON MONDAY I WAS TOLD THAT IT WAS MY TRANSMISSION. APPARENTLY THERE WAS REGULAR TRANSMISSION FLUID ADDED TO THE CVT TRANSMISSION. THE MASTRIA NISSAN SERVICE CENTER WILL NOT TAKE RESPONSIBILITY AND THEY WILL NOT HONOR THE DRIVE TRAIN WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169123September 15, 2006
SEAT BELTS:REAR/OTHER
CONSUMER RECEIVED A RECALL FOR A 2004 NISSAN MURANO ON SEAT BELT AND FUEL TANK. RECALL REPAIR FOR THE FUEL TANK AND REAR HATCH WAS FIXED, BUT SEAT BELT AND FUEL FILLER DOOR WERE NOT FIXED. *KB THE PARTS FOR THE SEAT BELT AND FILLER DOOR HAD TO BE ORDERED, 7/12/06. THE VEHICLE WAS TAKEN BACK TO THE DEALER 8/4/2006 FOR THE RECALL REPAIRS. THE CONSUMER WENT TO GET THE CAR FROM THE DEALER AND THE DEALER INFORMED THE CONSUMER THAT THE SEAT BELT WAS STILL NOT REPAIRED BECAUSE THE PARTS WERE STILL NOT AVAILABLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168164September 13, 2006
STRUCTURE
FAILURE OF REAR ENGINE MOUNT ON MY 2004 NISSAN MURANO WITH 40,000 MILES. WITHOUT REPLACING SAID MOUNT SAFETY WOULD COME INTO QUESTION. PARTS ARE ON ORDER IS THIS A COMMON FAILURE. SHOULD NISSAN BE HELD RESPONSIBLE AND MAKE GOOD? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165376August 13, 2006
WHEELS:LUGS/NUTS/BOLTS/STUDS, UNKNOWN OR OTHER
I HIT A POT HOLE AROUND DEC 2005. MY VEHICLE RECEIVED EXTENSIVE DAMAGE. I WILL LIKE FOR YOU TO INVESTIGATE THE DAMAGES, WAS THIS CAUSE BY THE POT HOLE, OR VEHICLE WAS NOT CHECK APPROPRIATELY. THERE HAS BEEN CERTAIN RECALLS ON MY VEHICLE WHICH HAS MADE ME WONDER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163907July 30, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
EVENTS LEADING TO FAILURE: REPLACEMENT OF ALTERNATOR DUE TO PRODUCT RECALL FAILURE: COOLANT HOSE LOCATION: WHERE COOLANT HOSE TOUCHES OUTSIDE EDGE OF IDLER PULLEY ADJUSTMENT NUT. WHAT WAS DONE: VEHICLE WILL BE TAKEN TO DEALERSHIP FOR REPAIR. ASSUMPTION OF FAILURE: VEHICLE WAS RECALLED TO REPLACE ALTERNATOR. WHEN SERPENTINE BELT WAS TIGHTENED, COOLANT HOSE WEAKENING OCCURRED. VISUAL OBSERVATION: COOLANT HOSE IS PRESSED AGAINST ADJUSTMENT NUT DEPRESSING IT 1/16-3/32 OF AN INCH. THIS COMBINED WITH VEHICLE ENGINE NATURAL VIBRATIONS A HOLE IN THE COOLANT HOSE OCCURRED. RESULT OF COOLANT LOSS: ULTIMATELY, ENGINE FAILURE COULD OCCUR RESULTING IN LOSS OF VEHICLE CONTROL RESULTING IN SERIOUS INJURY OR DEATH DUE TO LOSS OF COOLANT FROM FAILED HOSE. POSSIBLE SOLUTION: NISSAN WILL REPAIR OR REPLACE IDLER PULLEY ADJUSTMENT BRACKET AND INSURE PROPER ADJUSTMENT SPACE BETWEEN THE IDLER PULLEY ADJUSTMENT NUT AND COOLANT HOSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163332July 24, 2006
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
DT*: THE CONTACT STATED, WHILE TRAVELING AT 50 MPH., THE BRAKE AND BATTERY WARNING LIGHTS ILLUMINATED JUST BEFORE THE VEHICLE LOST POWER AND THE ENGINE STALLED. THE VEHICLE WAS TOWED TO A SERVICE DEALER, WHERE AN INSPECTION FOUND A DEFECTIVE ALTERNATOR WAS THE CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162651July 13, 2006
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2004 NISSAN MURANO BROKE DOWN, UPON INSPECTION MECHANIC DETERMINED IT WAS THE ALTERNATOR. THE ALTERNATOR WAS REPLACED. CONSUMER WAS NOT NOTIFIED ABOUT A RECALL ON THE ALTERNATOR. *KB ***NAR*** THE CONSUMER REQUESTED REIMBURSEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162269July 12, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WOULD NOT ACCELERATE, MAXIMUM SPEED = 20 MPH. STOPPED SHIFTED TO LOW SAME RESULT. PARKED TURNED ENGINE OFF, RETURNED 20 MINUTES LATER. VEHICLE OK, BUT CHECK ENGINE LIGHT IS ON. NEXT DAY NISSAN SERVICE COULD NOT FIND A PROBLEM, SAID IT WAS A "SOFT" CODE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161962July 10, 2006
ENGINE AND ENGINE COOLING:ENGINE
DT: THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE LOST POWER. IT WAS MUSCLED HOME FROM THE SCENE OF THE INCIDENT AND TOWED TO THE DEALER. THE DEALER DETERMINED THE CAUSE OF THE VEHICLE'S LOST OF POWER WAS DUE TO INTERNAL FAILURE OF THE THROTTLE CHAMBER ASSEMBLY. TO REPAIR THE VEHICLE THE THOTTLE CHAMBER ASSEMBLY WAS REPLACED. RIGHT BEFORE THE INCIDENT, THE VEHICLE'S CHECK ENGINE LIGHT ILLUMINATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161624July 6, 2006
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
DT*: THE CONTACT STATED THE VEHICLE STALLED INTERMITTENTLY. A NHTSA RECALL, #05V319000 WAS PERFORMED ON THE VEHICLE ON MARCH 28, 2005 CONCERNING THE ELECTRICAL SYSTEM; ALTERNATOR/ GENERATOR/ REGULATOR HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE DEALERSHIP WOULD NOT OFFER A SECOND REPAIR WITHOUT CHARGE UNDER THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161082June 29, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
ABOUT ONE YEAR AGO I FILED A COMPLAINT WITH BOTH NISSAN AND THE NHTSA CONCERNING A PUNCTURED FUEL TANK. NISSAN INFORMED ME THAT IN THE EVENT NHTSA REQUIRED A RECALL WITH RESPECT TO THE FUEL DELIVERY SYSTEM, NISSAN WOULD CONTACT ME TO REFUND THE COST OF MY REPAIR. ON JUNE 29, 2006, I LEARNED THAT NHTSA HAD CLOSED THE MATTER ON JANUARY 31, 2006, WITH A REQUIREMENT THAT NISSAN CORRECT THE DEFICIENCY THROUGH A RECALL CAMPAIGN. I CONFIRMED WITH A NHTSA REPRESENTATIVE THAT SUCH A CAMPAIGN HAD BEEN INITIATED BY NISSAN. I NEVER RECEIVED A RECALL NOTICE FROM NISSAN. NOR DID I RECEIVE A COMMUNICATION FROM NISSAN THAT THEY WOULD LIVE UP TO THEIR PROMISE OF REIMBURSEMENT. (THEY HAVE NOW SAID THEY WILL DO SO WITH PROOF OF REPAIR WHICH CAN ONLY BE CONFIRMED BY A NISSAN DEALER.) I CALLED NISSAN AND THEY ASKED WHETHER I HAD MOVED OR CHANGED THE REGISTRATION ON THE VEHICLE. I RESPONDED NO, NOTHING HAD CHANGED SINCE I PURCHASED THE VEHICLE NEW AT LUTHER NISSAN IN INVER GROVE HEIGHTS, MINNESOTA. THE NISSAN REPRESENTATIVE (GRACE) IN HYDERABAD, INDIA, WHO DID AN EXCELLENT JOB OF TAKING MY INFORMATION, INFORMED ME THAT THERE WERE NOT ONE, BUT TWO RECALLS ON THE VEHICLE. THE SECOND ONE CONCERNS THE SEAT BELTS. I NEVER RECEIVED NOTICE OF THIS RECALL EITHER. HERE WE HAVE NOT ONE BUT TWO SAFETY-RELATED NHTSA RECALLS THAT THIS NISSAN CUSTOMER (THIS IS MY FOURTH NISSAN AUTOMOBILE) HAS FAILED TO RECEIVE THE RECALL NOTICES ON. INTERESTINGLY, NISSAN HAS NO PROBLEM WITH SENDING MY MONTHLY BILL FOR NISSAN FINANCING THROUGH APPROXIMATELY 25 MONTHS TO GET MY BILLS TO ME. THIS IS HIGHLY TROUBLING AND REQUIRES IMMEDIATE CORRECTION ON NISSAN'S PART. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160678June 24, 2006
STRUCTURE
EVERY TIME I GET OUT OF MY CAR, PLACE MY FEET ON THE GROUND, AND THEN TOUCH METAL THAT BEING THE CAR FRAME OR CAR DOOR, I GET SHOCKED. THE ONLY WAY I DO NOT GET SHOCKED IS BY TOUCHING THE METAL CONTINUOUSLY AS I PLACE MY FEET ON THE GROUND AND THEN I AM ABLE TO CLOSE THE DOOR WITHOUT GETTING SHOCKED. THE ONLY OTHER TIME I DO NOT GET SHOCKED IS WHEN IT IS RAINING. THIS DOES NOT HAPPEN WHEN I GET OUT OF ANY OTHER CAR. I AM BEGINNING TO HATE MY CAR BECAUSE OF THIS. WHY IS IT DOING THIS. I HAVE TOLD THE PEOPLE AT THE DEALERSHIP WHEN I GET MY OIL CHANGED AND THEY HAVE NO ANSWERS AND DO NOT SEEM INTERESTED IN CHECKING INTO THIS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159776June 14, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 NISSAN MURANO SL 2WD MODEL JUST CAME TO A STOP WHILE DRIVING,RESTARTED THE ENGINE THEN PUT THE CAR IN DRIVE AND ENGINE STALLS OUT,TRIED THIS OVER & OVER AGAIN BUT IT CONTINUES TO STALL. I IMMEDIATELY HAD THE CAR TOWED TO THE DEALER AND THREE DAYS LATER THEY INFORMED ME THAT THE AUTOMATIC TRANSMISSION FAILED (ONLY 25003 MILES). THE AUTOMATIC TRANSMISSION WAS REPLACED BUT NO ONE AT NISSAN EVER TOLD ME WHAT CAUSED THE FAILURE OR GAVE ME ANY CONFIDENCE THAT THIS PROBLEM WILL NOT OCCUR AGAIN SOON. THIS WAS MY WIFE'S CAR AND JUST STOPPING WITHOUT ANY WARNING ON A BUSY FREEWAY COULD HAVE RESULTED IN SOMEONE RUNNING INTO HER BEING UNAWARE THAT HER CAR HAS BROKEN DOWN. UNFORTUNATELY NISSAN DOESN'T MAKE THESE CVT TRANSMISSION SO THEIR MECHANICS I'M TOLD DO ONLY REMOVAL & REPLACEMENT (JATCO MAKES THE MURANO TRANSMISSION). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159864June 14, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
I RECEIVED NOTICE OF THE FUEL TANK RECALL FOR MY 2004 NISSAN MURANO,HOWEVER, NEW CITY NISSAN IS NOT PROVIDING THE RECALL SERVICE SATISFACTORILY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158587May 30, 2006
AIR BAGS, SEAT BELTS
DT*: THE CONTACT STATED WHILE DRIVING 40 TO 45 MPH ON A GRAVEL ROAD DOWN A STEEP DECLINE, BRAKES WERE APPLIED AND CONTROL OF THE VEHICLE WAS LOST CAUSING THE VEHICLE TO ROLL SEVERAL TIMES. THE VEHICLE LANDED ON THE PASSENGER SIDE AND THE AIR BAGS DID NOT DEPLOY. SEAT BELTS WERE IN USE HOWEVER A THORACIC DISC FRACTURE AND A SEVER CUT ABOVE THE EYE WERE SUSTAINED BY THE OCCUPANTS. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOWED TO AN THE DEALER WHERE IT WAS DEEMED TOTALED. UPDATED 10/30/2006 - THE VEHICLE WAS TOTALED. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10155991April 24, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
SOMETHING ON THE ROAD PUNCTURED GAS TANK. NOTICED GAS SMELL IN DRIVEWAY & SAW THE DAMAGE. REPLACED GAS TANK AT NISSAN DEALERSHIP LOOKING FOR COMPENSATION DUE TO RECALL ALSO STILL NEEDS SHIELD PUT IN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155574April 18, 2006
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, POWER TRAIN:AUTOMATIC TRANSMISSION
HAD THE ALTERNATOR REPLACED ON A RECALL - SUBSEQUENT THE VEHICLE STOPPED 3 TIMES WITHOUT WARNING IN TRAFFIC - TRANSMISSION NOT ENGAGED AND NO POWER - ROLLED TO STOP ON HIGHWAY AND BATTERY IS DEAD SO CANNOT RESTART - RETURNED TO DEALER TWICE AND FIRST SAID THEY HAD FORGOT TO REFLASH THE ENGINE AFTER THE RECALL INSTALLATION OF THE ALTERNATOR - AFTER THAT IT STOPPED AGAIN IN TRAFFIC WITHOUT WARNING FOR THE THIRD TIME - RETURNED TO DEALER AND THEY SAID THIS TIME THE ALTERNATOR CABLE WAS LOOSE - SINCE I FELT THE VEHICLE UNSAFE TO DRIVE, I ASKED THEY CONTACT NISSAN AT LEAST FOR A NEW ALTERNATOR AND WAS WILLING TO TRY ONE LAST TIME - NISSAN SERVICE REFUSED TO HELP AND THEN I CONSIDERED THE VEHICLE UNSAFE TO DRIVE - UNFORTUNATELY I AM ABLE VIA OUR LEASE COMPANY TO DISPOSE OF THIS VEHICLE AND GET ANOTHER - PLEASE CHECK YOUR RECORDS BECAUSE IN MY CASE, THE PROBLEMS STARTED AFTER THE ALTERNATOR CHANGE AND IT IS VERY DANGEROUS TO STALL UNEXPECTEDLY IN FREEWAY TRAFFIC - ALL HAPPENED IN FIRST QUARTER 2006 - SERVICE DETAILS AVAILABLE IF REQUESTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154563April 4, 2006
ENGINE AND ENGINE COOLING:ENGINE
HEARD NOISE FROM ENGINE COMPARTMENT. UPON INVESTIGATION NOTICED IDLE PULLEY WAS VIBRATING AND MAKE THE SOUND. I INVESTIGATED ONLINE AT WWW.NISSANMURANO.ORG FOR SIMILAR PROBLEMS. I FOUND A SERIES OF REPORTS THAT THE BRACKET THAT HOLDS THE IDLE PULLEY WAS BROKEN. I DISASSEMBLE THE PULLEY AND FOUND THE BRACKET BROKEN. UPON EXAMINATION OF HOW THE BRACKET BROKE SEEM THAT THE BRACKET IS UNDERDESIGNED. THE CRACK SEEMS TO INDICATE THAT THE BRACKET BROKE BY BENDING FATIGUE. I SAVED ALL THE BRACKET PIECES AND I GOING TO EVALUATE UNDER A MICROSCOPE. THE FAILURE TO THIS IDLE PULLEY COULD LEAD TO AN ALTERNATOR NOT PROVIDING ENERGY TO THE CAR AND A MORE SERIOUS CONSEQUENCES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145905December 22, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
DT: THE CONTACT STATED THE CHARGER WARNING AND BRAKE WARNING LIGHTS ILLUMINATED. HE IMMEDIATELY TOOK THE VEHICLE TO THE DEALERSHIP. HE SPOKE WITH HALF A DOZEN PEOPLE IN THE DEALERSHIP, WHO STATED THEY WERE UNAWARE OF ANY PROBLEM WITH THE VEHICLE IN REGARD TO THE LIGHTS. THE NEXT MORNING HE CALLED THE DEALERSHIP TO MAKE AN APPOINTMENT FOR SERVICE. UPON LOOKING UP THE VIN,THEY FOUND THERE WAS RECALL 05V319000 CONCERNING THE ALTERNATOR. THE VEHICLE WAS TAKEN TO THE DEALER AND THE WORK WAS PERFORMED. APPROXIMATELY 24 DAYS LATER HE RECEIVED THE RECALL LETTER CONCERNING THE ALTERNATOR. THE CONTACT WAS CONCERNED THAT HE DID NOT RECEIVE THE LETTER IN A TIMELY MANNER, AND THEY ONLY SENT IT BECAUSE OF THE FAILURE. THE MANUFACTURER HAS NOT BEEN CONTACTED . *AK UPDATED 3/17/2006 - THE RECALL LETTER WAS RECEIVED FOUR MONTH AFTER THE FAILURE OCCURRED. WHEN THE ALTERNATOR FAILED THE VEHICLE WENT INTO SAFE MODE AND COULD NOT BE DRIVE FORWARD, ONLY IN REVERSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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